No one wants to call a plumber. It is like no one want to have to go get a car repaired. But life…read morehas it ways of putting us in need of a plumber. Now, the harder part is to find a good one. Winning on a slot machine in Vegas is easier. Until NOW! My daughter purchased a new home, her first home. As normal, she had some issues the biggest of which was the drain from the upstairs tub that overflowed to the basement floor. It was horrible and happened more then once. Our family plumber could not fix it because it needed a Turbo Jet to blow out a massive clog in the pipes under the concrete. We had Stephens Plumbing do this action and they got the clog out which was slug. A Few days later, it was clogged again and we had another flood. The Manager of Stephens came back, discussed our options and was both ultra professional and fair. This morning, they came back, blow out the clog again and scoped it with a video camara to make sure the clog was out. The made adjustments in the pipe with a value and cleaned up after themselves. A job extremely well done. This type of clog needs a very special piece of equipment that is very expensive. When you pay that kind of money, you expect the issue to be resolved. Stephens Plumbing resolved the issue. What more can we ask. I highly recommend them and I am very tough to work with.

Long story short, do not use this company. Our upstairs…read moreneighbor used Stephens Plumbing for a basic clog job, December 2024. At 730 in the morning sewage begins to rush through our exhaust fan and flooded/destroyed our only bathroom. Come to find out the plumber had cut the sewage line, and the sewage had nowhere to go but in our bathroom. I ran upstairs to notify my neighbor and the plumber, he then came into my unit and started sawing holes in my ceiling to locate the leak. After an hour of sawing and leaking he stopped the leak, but it was too late, everything was ruined. I called their general number and spoke with their GM, Paul Meacham, he came out that afternoon and told us they'd pay for everything, fix everything and pay out of pocket for everything. He said if we needed to stay in a hotel and buy new items such as towels, they'd reimburse us. But they never did, they left us hanging. He sent DEC out the next day to "clean" the sewage up and begin demo by removing the ceiling and baseboards. After several weeks of back and forth with Paul (until he ultimately ghosted us) about fixing our bathroom, reimbursing us for damages, weeks of us living in a contaminated home, being told they'd pay out of pocket and get it fixed ASAP, Stephens Plumbing turned this over to their insurance company (after they had started demo of our bathroom a week before Christmas). This then began a 3 months battle with their insurance company. Our bathroom was not fixed until May 2025. The lack of communication and transparency by Stephens Plumbing, the lack of professionalism, the months of living with a contaminated home made this the literal worst experience of my life. The way they "handled" this situation was atrocious and I wouldn't wish it on my worst enemy. I would never use this company, even if they were the last plumbing company on earth.

I called to get an estimate. We had an appointment. And the Plumber didn't show and didn't call.I…read moremade a second call. And he actually showed.He installed a hot water heater. And came back twice to install the cut off valve. Both times had the wrong size part.The hot water heater had a rebate. Had to call twice to get the paperwork. The model number was not on the work order.The work was done in November. I have called several times trying to get the Plumber to fix the paperwork for my rebate. And he won't return my calls.And won't answer his phone. I will never use this Plumber again. How can you guarantee your work when you dont return your customers call.This is not a good plumbing company to use.Very poor customer service. Will not use again and would not recommend....

Trevor has been my plumber for several years now. He is always prompt, polite and efficient and…read morehas not yet been unable to manage my plumbing disasters! I highly recommend Masters Plumbing Company.

When I say these guys are the best, it is an understatement! I wanted to find a local family…read moreowned business to unclog a kitchen drain. I read reviews on yelp and took a chance. I called them on Sunday and a person picked up the phone and took my info. I am so glad I did because they were prompt, professional, excellent quality and so reasonable. You will not be sorry if you call them and I will be using them for any future plumbing needs.

I have been using Ben's Plumbing for 4 years now. They have installed water heaters, fixed broken…read morepipes, rerouted gas lines, and installed valves, shower heads, etc. Never once had a problem. Ben's Plumbing is the most thorough and reliable contractor we have found in the Birmingham area. Simply the best!

Our hot water heater went out during the middle of the night. Called New Era Plumbing, had never…read moreused them before, and they were at my house within a couple of hours of calling them with a new water heater and had it installed very timely. Josh and John were fantastic and were professional, cleaned up everything and we could not have been more pleased. Will definitely use them in the future for any plumbing needs!!

Timely and very courteous! They have helped me with several issues and always do a great job.read more

After getting all work REDONE by a reputable company, I wanted to take the time to review. Extra…read morecare is pure garbage. The owner Andre is about as slow and mentally retarded just like his workmanship. The term sub par is actually a compliment in this case. He claims his experience and expertise is just cause for his actions yet the customer had to assist him in finding the leak! GREAT JOB doofus. 2nd, he took one hour and a half to find "Pepe and the gang" to help him install the water heater. But wait, i thought he was the expert, so why did it take so long to get you a "Pepe", huh??The installation took well over ,7hrs. On top of that, he was not thorough in his work and he charged me extra for a part that should have come with the initial installation. That night, I noticed the tub was still leaking and other complications aroused from the water heater installation. He returned the following day, installed another part, and he claimed the tub was fixed. FALSE...It was still leaking!! Gah damn sorry a**m***....I called another company, enough is enough. They came out, the installation was done improperly ,and it was not up to code. They fixed that as well as the leak from the tub.

The most excellent plumbing service in the universe! I'm very thankful for this company and the…read morecare they take in their work! I highly recommend hiring them!

Could not believe how fast the service response was. Matt was super friendly and did a great job…read moreexplaining the situation. He seemed honest and could tell that he wanted to ensure the problem was fixed. The price was responsible and even gave suggestions to possible future fixes. It's a breath of fresh air when dealing with someone who not only was helpful, but also kind. Must recommend A+++

Wow!!! It is refreshing to be able to give 5 stars to a…read morecompany . Highly qualified and respectful to my home and my family. Honest and fair cost for repair work. The crew did excellent job and cleaned up after service was rendered. The jobs were finished quickly and expertly. I spoke mainly with owners but you can see that all of company employees that did repairs at my home definitely know their stuff. I had a honey_do list for them. Hot water heater, checked out my air and heating unit, and a few more honey_dos. I recommend C&M company for services. Thank you all so much for everything. Have a Blessed day.

Brady is amazing!!! We had a busted water valve in our front yard and my husband was attempting to…read morefix it himself and Brady FaceTimed with my husband to walk him through how to fix it to save us the money of him coming to fix it. It wound up being a little much to fix ourselves so Brady came out within an hour and took care of it! Would highly recommend and will absolutely use him if we ever have another plumbing issue.

Awesome company! I text them in the evening when I had a water leak. They immediately answered my…read moretext, diagnosed my problem and set an appointment to be out the next morning. Since I could text them a picture of the problem, they showed up with all the parts they needed. 30 minutes after arriving, my problem was fixed. Very nice and very professional. Could not have asked for better service.

We had a great experience with Plumb Right! Antonio and Jamal were very professional,…read moreknowledgeable, friendly and timely! I would definitely recommend this company to others, especially with the customer service we received from both men!

We had a very poor experience with this company. They caused hundreds of dollars worth of damage to…read moreour ceiling. They had to come to our home over 4 times for a simple valve repair. Additionally, they were highly rude and showed up on days they were not scheduled to arrive. They were very difficult to work with and do not recommend using them for any kind of project.