I've been coming to this VIP for a couple years now - including yesterday…read more Tire change overs, inspection stickers, air and oil filter changes, brakes, regular mx, etc. My dad's ever present warning, "be careful they don't sell you things you don't need" has never applied. They've always been fair and honest. Once or twice there were additional things I needed (like brakes ) and they were factually needed! The mechanics showed me why they were making a recommendation. Up to me whether I follow it or not. Thank you!!! Service has always been done very quickly and at a fair price. They are communicative. I've never felt pressured to buy or do anything. My car has always been ready when they tell me it will be. They've even offer a veterans discount.

My mom brought her car in because of an engine issue. After running a diagnostic, they told her the…read morerepair would cost $1,150. She approved the work because she was led to believe it would fix the problem. They later called to say her car was ready for pickup, so naturally she assumed the issue had been resolved. Unfortunately, as soon as she started driving the car, the exact same problem was still happening. When she called the shop, she was then told that the vehicle actually needed further inspection and another engine diagnostic. This was never communicated to her before she picked up the car or paid for the repair. After bringing the car back, they eventually told her they couldn't fix the issue after all. They refunded only $800 of the $1,150, admitting that the previous repair wasn't necessary, but refused to refund the remaining $300 because they had cleaned the oil lines and switched her vehicle to synthetic oil. Her car had always used conventional oil, and she never requested or approved that change. To make matters worse, Melissa was rude and unprofessional throughout the process. The lack of communication, unnecessary work, and refusal to issue a full refund for repairs that did not solve the problem made this an extremely frustrating experience. I expected better customer service for my mom. Instead, she spent hundreds of dollars, was treated poorly, and left with the same problem she brought the car in for. I would not recommend this shop

Great service, incredibly efficient and reasonably priced. Staff are very friendly, respectful and…read moreknowledgeable. They clearly know what they are doing and have their system nailed down. This was my first time getting an oil change with them and I'm never going anywhere else again. Thanks guys!

Always a great experience at the Prompto in Brunswick at Cooks Corner. They have excellent customer…read moreService and their team has been there a long time which tells me it is a quality outfit. They always check all fluids and filters, make sure my oil light is reset. Great service for a great price! Keep up the good work!

I've always had a good experience with Sullivan in Damariscotta. Whether it be routine service or…read moretires or a major repair, I have zero complaints. I appreciate their honesty and communication and good service.

Sullivan came to our rescue when we were visiting from IL and our car would not start and was…read moreflashing conflicting error messages. Fortunately, Sullivan was right across the road and after hearing our plight, offered to work us into their busy schedule To our surprise, within minutes a mechanic drove to our car with a new battery, installed in minutes and drove our car back to us. We were soon on the road again. While there, customers received great customer service and a very comfortable waiting area Cant thank Sullivan enough!

Never think of going to Walmart for my vehicle needs, but I was in need of 2 tires and its Memorial…read moreWeekend, and most places are closed or won't be able to see me until next week. So, I checked out online, if they even carried my tires and they had them! So, I called and the sales person checked to make sure if he had them in stock and they had 6, so yeesss! Then I asked him, what are the chances the tires could be put on today, and he responded, come on over!!! That was great! Out we headed and when I arrived, I was waited on immediately and I was in and out of there in about 30 mins!!! The staff were friendly and helpful and very polite. I know that I probably caught them on a "not so busy time", but either way, I was pleased. While we waited in the garage, they have seating with a tv to watch and a little kids table with coloring books and crayons, which was great for me, since I had a couple of kids with me. Overall, very happy and the price for the tires were waaaay below anyone around. So, if you're in the area or need some work done, check out Walmart Auto Care Center.

called and got an estimate, same day appointment, only about a 30 minute wait and the price was…read morereasonable. the mechanics were very straightforward with me about what could be done. they had Apple Pay and took credit cards.

Super kind staff, when we got a flat at 3pm on a Saturday they had us in for a consult. They…read morecouldn't replace the tire on the spot and the hole was too big to patch but they gave us everything we needed to make a diagnosis of the problem and advised us how to get home safely on our spare. They wouldn't even let us pay them for the time. Thanks for the care Sullivan Tire

My compliments to Glenda Wilbar and all the staff at your Augusta, ME location for their…read morerecommendation and installation of Falken All-Terrain tires on my 2021 Volkswagen Tiguan SE 4 Motion. I also look forward to being served once again by Mike and his staff at your Lewiston, Maine location when you are able to complete repairs to the building and grounds and reopen. (Even a dedicated Yankee fan can salute the excellence of Sullivan Tire) Joseph Daniels Lewiston, Maine

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

We were towed off the highway after hitting a pothole. We were going to purchase 3 or 4 tires. I…read moreasked for change to tip the tow truck driver. The first person I asked said sure, but come to the other register. I went to the other register asked for change, which seems reasonable considering that we were about to purchase tires. This other guy was rude and condescending towards me, said we don't give change here, only to customers... which we were about to be... his bad attitude lost him a big sale. Too bad for VIP tires...check who you hire...

Would give negative stars if I could. They wayyyy over charge on everything! They charge my son a…read morenew driver 160$ to change the front light bulbs!!! Quoted me over 1200 for breaks! It's insane. Not the right way to do business and its too bad because of the convenience!!

This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Been coming here for years. Only place I go for oil change. Excellent management. He sets the tone…read morefor the entire staff - they are always friendly and quick. Damnit, I forget the managers name. Young guy. Super friendly. Been there for years. Has in his memory the oil change light reset codes for EVERY car. Double his salary! Its rare to find a business that stays consistently good in service and this place has since my first visit 12 years ago.