After dealing with several private-equity backed HVAC companies that felt more like high-pressure…read morecar dealerships, we were relieved when Gill from Warrior Heating and Cooling came by. From the start, he was honest, thorough, and transparent. He took the time to explain everything clearly and never once tried to upsell us on things we didn't need. We decided to replace both our AC system and gas furnace (after the furnace died on the morning of the first blizzard!) with new American Standard units, and Gill gave us a very fair and reasonable price. While Warrior may not have had "7 trucks ready to finish the job in one day" like some of the larger companies promised, Gill and his team focused on doing the work the right way -- with care, professionalism, and attention to detail. What really stood out was the customer service. Gill even helped us install and set up a new smart thermostat I had purchased myself. It's rare these days to find contractors who are both skilled and genuinely trustworthy. We'll absolutely be calling Gill again for any future HVAC needs, and we highly recommend Warrior Heating and Cooling!

Very professional and honest. Helped with cleaning and descaling , explained everything clearly…read morewithout pushing unnecessary replacement. Would definitely use again!

I hired Total Comfort to redo our basement boiler/furnace plumbing and to install mini-splits…read morethroughout our home in the Boston area. I cannot speak highly enough of the professionalism and quality of work done in a timeline manner. Honest, Dependable, Great value, and perfect installation considering many factors including a very old and difficult home to work with. A+, Recommended.

James came out to our home and did an amazing job. He was kind and professional and explained…read moreabsolutely everything to me. He did a thorough inspection of all parts of the system. He gave his honest opinions of what could be replaced and what the rough costs were for each component plus labor. He also explained what he thought was the best option to keep our current system running at it's best, which I chose to do. He re-gassed our unit and added a startup capacitor which seems to have done the trick! The outdoor unit kicks on easily, runs quiet and consistently now. And of course the AC blows ice cold now. He even gave recommendations for future maintenance for not only the AC unit but the boiler as well. I can't recommend Total Comfort Mechanical, and James, enough!

Replaced my heating and ac system in two days. New unit works great- very happy with the work and…read morethe crew was great too.

From the owner: Heating Solutions of New England is a Heating repair and servicing business in Woburn, MA that has…read morebeen doing business since 1776. We specialize in conditioning contractors, unfurnished offices, executive suites, commercial property, office space, heating and air conditioning, airflow measurement, fan coils, HVAC equipment, chillers, diagnostic medical sonography, vocational nursing, ultrasound technician, sonography schools, pharmacy tech and air conditioning heating. For more information, you can contact us!

I am a new customer and found them to be an amazing company. Excellent customer service with great…read morecommunication skills. I was dealing with "Thermoil in Belmont, MA" and got zero answers from them with back and forth nonsense about an electric water heater that I needed replaced. So after a few months of nothing from "Thermoil", I texted 128 Plumbing in Wakefield on a Sunday, got a response and had an appointment for the beginning of the week. They had a person come over to look at the work I needed done and the next day they had "Tony and Santos" come over for the installation of a new electric water heater. They have great service plans for their customers, giving you the top products offered in the field for your piece of mind on longevity and durability. You know who you are dealing with when someone comes over to work in your house with company vehicles. Not someone in a beat up personal vehicle that looks like they are having issues. If there were more star ratings I could give for 128 Plumbing it would be a 100% star rating. Charlie Boyd Chelsea, MA

Quick service and the technician was prompt. Price was on par with other competitors but I feel the…read moreservice was above and beyond.

I've used Central Cooling & Heating for annual maintenance and insulation work. They're fantastic!…read moreWhen you call, you always get a human being at the central office, and they're polite and responsive. The technicians show up promptly, do great work, and keep your home clean by wearing protective covers over their work boots (seriously, it's a small thing but it makes a world of difference to me). The annual service contracts are very reasonable, and contract customers get priority, which is awesome. You can't plan emergencies, but you can plan on setting up a contract! For twice-annual tuneups on our HVAC equipment, Luis and David have both been fantastic, giving good advice and making sure our systems (installed by another, less responsive company we no longer bother with) are in good order. I only wish we'd had them install our equipment in the first place. For insulation work, Corey and team were great about assessing our home, providing recommendations, and working on the fly when it turned out some of our walls already had insulation. These folks are easy to get ahold of, easy to work with, and unfailingly polite and awesome at their work. I can't say enough great things about them.

Do yourself a favor and find another plumber. My experience with this company was beyond…read morefrustrating and felt completely unethical. I had a frozen pipe emergency during freezing weather with no heat in the house. They came out, charged me $300, and didn't even provide a proper diagnosis. I was told it "might be" a broken circulator -- no certainty, no testing, just speculation. Meanwhile, they created a dripping valve, and they didn't even bother to tighten it despite my requesr. They said they would send an estimate and never did -- not for two days -- while we were literally shivering in the cold. When I finally followed up, they sent a $2,100 estimate to replace the circulator and fix the valve. Thankfully, I decided to call another plumber. Within 20 minutes, the frozen pipe was fixed with much cheaper. I was told there was absolutely nothing wrong with the circulator or the valve. The dripping valve? Tightened in a few second. I paid $300 for guesswork, delay, and unnecessary upselling during an emergency situation. This felt like an attempt to take advantage of a homeowner in distress. I would strongly caution anyone considering this company to think twice.

We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

Had an absolutely amazing experience with Max Heating and Cooling! My old steam boiler developed a…read morecracked heat exchanger, and Max Heating was prompt, informative, and willing to do the replacement during the New Year holiday. Dan and Sam have been stand-out with the depth of their answers to my questions. I appreciate that immensely as a demonstration of how much they care about the subject matter, and how much they care about ensuring I'm properly informed on what is happening. Sam and his crew were out all day yesterday dismantling the old boiler and installing the new one. They were friendly and engaged the whole time letting me observe the process. Sam called me over throughout to show me up close what had corroded in my old boiler, and to explain to me how it happened. He did the same during install of the new boiler to demonstrate all the critical aspects for maintenance--including letting me unscrew and rescrew a piece to practice for future cleaning. The new boiler is running smoothly right now. I feel like I understand its pieces. Sam even took an interest in diagnosing why my bathroom heating panel (which has never worked) wasn't heating. He cleaned out its vent and it has heat now. My cat is very happy to be warm right now. From the way Sam and his crew talked through all the aspects of the work they were doing, it was clear they take pride in the quality of the work. This wasn't just a job to get over and done with. And what's more, they did it for $2k cheaper than my competing quote. Max Heating and Cooling will be the first people I call for any plumbing projects I have going forward.

I would give MAX 6 stars if I could! Our central AC died at…read more1am on one of the hotest nights of the summer. The next morning I started calling a few places to see if they could help. I was brushed off, delayed, and ignored by all EXCEPT FOR MAX! They sent out two of the techs and within a few hours had my AC running again. Their price was reasonable, the techs were super competent and nice. I highly recommend them!

The problem here is overcharging!! They guaranteed their work and then charged us for coming back…read moreout. This was in November. We still cannot get Donna to get us our refund, though she has stated three times now that it would be processed. Who knew I would have to come to social media platforms to file my grievance? Oh, and I have called in to see if someone else could handle this, nope.

ZERO stars for Homeworks. If this was a publicly-traded company, I would short the stock…read more My Homeworks saga has been going on for more than a year. They were hired to upgrade an electrical panel and install and heat pump hot water heater. From the beginning, there were some red flags. The wrong team (insulation) showed up for an energy audit for HVAC services. I was sent a quote intended for another customer - and it took over a week of back-and-forth with three people to get the right quote. Still, I signed up because I've had some sub-optimal experiences with small contractors, and the larger Homeworks organization appealed to me. I was also buying the convenience of one-stop shopping for MassSave and Heat Loan processing. Big mistake. One year update: 1) Heat pump hot water heater does not work. 2) I have been bounced-around to numerous people. In total, at least 20 people have been involved in the installation of the hot water heater. 3) I ended up directly managing the subs on the project (plumbing and electrical). This was done out of necessity, not preference. 4) A final electrical inspection was done, and then re-scheduled twice because the electrician didn't have a process for accurately recording project inspection status. 5) I am convinced that decarbonization/electrification efforts in progressive states like Massachusetts will fail if my experience is at all indicative of what it's like trying to replace gas-fired equipment. I should note that the quality of the work performed, once it was performed, was quite good. The issues with Homeworks are less about the work done in the home and more about the people working in the office. This company is in desperate need of restructuring, overhead reduction, and a stronger focus on operations. It would be a good business school case study. If you can find good contractors, I recommend hiring direct and navigating rebates and Heat Loan financing on your own. Avoid the Homeworks morass if you can!

I've used Boston Equipment for years and they're always very responsive and provide outstanding…read morecustomer service at fair & equitable prices.

What do you do when it's the middle of January and your heat stops working in your new house and…read moreit's your first winter there and your first time being a homeowner? Well, first, panic. Then do a quick, deep, frantic search for a reputable heating service at 11pm, which I didn't think existed anyway. Turns out it does, and our experience with BESC was the best we could have asked for. Emre showed up the same day I called, on time, was patient, friendly, and thorough. The man takes his work seriously, tries to problem-solve from all angles, and didn't leave until the issue was fixed. Plus his services are affordable, so we signed up for a twice-a-year subscription to come back and check our heating and HVAC before summer/winter. Thank you Emre!!

Great work. Fair and competitive prices…read more Would HIGHLY recommend Steve and his team.

Steve was outstanding. Clean and quick. I couldn't be happier with the work and price. He did a…read morefantastic job and helped me out when I had a pipe burst in two places on my baseboard heating system. This was due to frozen pipes so he recommended antifreeze. I wasn't aware that this was possible. This is the kind of person I want to do business with. Someone who's looking out for his customer and makes suggestions based on his expertise. I called him for an emergency but now he's my plumber for everything going forward.