Called for a quote, gave me one over the phone. They had 2 open sports for me and when I showed up…read morethey made sure the process was quick and easy. Additionally they steered me to a promotional offer that actually saved me some money. Very happy with the service

Such kind people that are really helpful, organized, and offer good pricing for storage.read more

We were able to get a storage unit immediately. They have several sizes to pick from. Sara was very…read moreinformative and helpful. This is the sfirst cond time we have have used A Storage Place!

Manager, lied to the owner about the verbal agreement she made to me in regards to refunding me the…read moreprorated money I paid for the storage unit when I moved out. Therefore I was refused money they owed me. I went to pay my rental fees when I noticed an increased in the amount owed this was without any notice, I immediately called and spoke with the manager, I told the manager I would be vacating the unit, she informed me I had to give a 15 day notice, so I gave the manager my 15 day notice during our conversation. I asked if she would prorate the amount I paid $210 for the month, she said yes. I month went buy and no refund, so I called and spoke with the manager, at that time she lied about our conversation to the owner and I was refused my refund. I don't do business with un-honest business and the company does not value there customer buy keeping your money, even after agreeing to refund it.

Great place great service. Great people been here for a long time. We will be back. Been here for 8…read moreyears staff always so helpful

They raise your rent literally every 2-3 months. I started at 45.00 and now am up to 140.00 a month…read morefor the smallest storage unit! I'm livid because twice I have called to talk to management about this and they claimed to fix it, but then a month later raised the rent. It's ridiculous and way over priced with way too many price increases!!!

Just got yelled at and told I was not able to access my storage unit at 9:45pm…read more Gate closes at 10pm. I needed to get something out of my unit. The lady was on her apartment balcony over looking the gate and told me I was not allowed to access the unit. She said I should be leaving at 9:45, not coming in. I argued until she finally allowed me in. I was in and out in less than 5 minutes. I will be switching to a different storage soon. Rediculous.

Nobody Available During Working Hours & Bad Policies…read more Last weekend, my company asks me to visit a storage unit they have been renting for almost two years, maybe longer. Nobody's opened the unit in all that time. It's been so long that they don't even know if we have the right key. The key I have fails to open the lock on the unit, so I go ask the manager for help opening the garage. A paper on the door says: The front office is closed during working hours for a meeting and staff, will be back at 3:30 PM. I find and follow a staff person who has been ignoring my door knocks. He looks bothered: he says he can't help me and doesn't know why the manager's gone nor when he'll be back. After waiting at the door, I leave for lunch. When I return, the door's still locked even though they should be back by now. It's 4:30 PM and the sign says they should have been back at 3:30 PM. While waiting, I see other people try to talk to someone with no success. I consider hiring a locksmith. Finally the manager shows up. I'm so relieved! Until he says he can't help me and will make it difficult for me if I use a locksmith to open my company's garage. If the company won't let me open the garage without complicating things for me because it's "against the rules," then there should be rules that guarantee someone is available by phone or in person during working hours--or at the time they themselves say they will be back, according to a paper on the door.

Wish I could give this place zero stars. Tonight I was 6…read moreminute late leaving the property. They close at 10pm. I arrived at 9:50 to Pick up a few things from my unit and was at the gate to leave at 10:07. First time late leaving ....ever. Onsite manager comes up to me, at the gate, and tells me I'm trespassing and that she will "let me Leave" this time. She was rude and condescending. I hope the owners read this. She needs a different job elsewhere. She is not representing you well. She could have very easily said "hey it looks like you're getting out of here a few minutes late tonight. Please try to be out a little earlier next time". But she was nothing like that. I'll start looking for a different storage tomorrow.

Mia, who has worked at US Storage for several years and has been exceedingly helpful, always…read moreresolving any issues or questions that arose. The facility itself is well kept, is very accessible, and has good security. The only problem, and it's a large one, is constant price increases. initial charges are attractive, but pricing increases bring me to a point that I am leaving for another local storage facility where I also keep my RV. Mia, you are an excellent employee.

If I could give zero start I would!!! DO NOT STORE YOUR…read moreTHING HERE THEY WILL ROB YOU I had my things here when I moved and when I came back for my things half of my things were missing!! We placed a complaint and recite no help from the owners!!! Thousands of dollars worth of my things were stolen and have not been compensated for anything STAY AWAY FROM HERE!!

Avoid this place! My family had a unit there, and lots of expensive items were stolen. A police…read morereport was made, but this storage place did nothing about it. They claimed their insurance didn't cover stolen items.

We rent a locker here and have for close to 2 years. The facility is always clean and it has been a…read morereally easy experience. Our rent did go up twice over our time here and you do pay a "protection fee" which is not included in the quoted price. It's still affordable and we have enjoyed using their facility.

DO NOT STORE HERE! Horrible experience. They have raised our…read morerent 2 times in 8 months. It's almost doubled since we started with them less than a year ago. We also had fraud on our card while we were out of the country. When we returned they had added numerous fees and required us to buy another lock as they had already gone through our unit. Worst experience with a storage facility ever. Avoid!

I had an amazing experience with US Storage! The facility is always clean, well-maintained, and I…read morefeel confident storing my belongings here. I especially want to recognize the property manager, Yesica. We accidentally forgot the keys and thankfully Yesica stepped in and made the whole process smooth and stress-free. She was incredibly kind, professional, and helpful. She was honestly like a superhero when we needed one most! Excellent customer service and a spotless facility and I'd highly recommend US Storage to anyone looking for a storage unit.

Make sure you ask what the REAL rate is after ALL promotions. Online is a promotion and the "real…read morerate" is a another promotion, which I don't think is even legal. They are actually not transparent at all about what you will be paying.

There are still good people in the world, and I had the pleasure of encountering two last…read morenight-Judy and Danielle at StorQuest. Because of theft at another storage facility close by, I was looking for another storage facility in the area. After a long day, I went to visit StorQuest. I had been in contact with them throughout the month and they answered my questions so when I arrived to rent my space I was prepared. Renting was seamless, pleasant and easy. These young ladies were friendly and accommodating, such a different experience than the one I had at Public Storage in Corona. Everything was transparent and on the table, and their courtesy and quality customer service was exactly what I needed after such a long day. It was a place I least expected to be treated kindly, and that's the surprise of it all. No matter what business you're in, the best way to treat a customer is like you would a family member, so big props to Judy and Danielle. It's a good experience I won't forget! Thank you!

please sto coming here I got no justice for my stuff being stolen talking about it wasnt forced…read moreentry but my lock was gone and my stuff was stomen I sti have pictures from this day and I was paying insurance and they did not help and I filed a police report no one helped me this place is a horrible place horrible magment horrible people that don't care no one am has reached out till this day about my situation because they don't care has long as they get they money I had to spend so much money getting my stuff out of therenthey are horrible people and I will continue to spread my story because they did me wrong i Don't recommend this place to anyone only reason yall got 5 star review beicase they make it seem like there doing a good job so they force you to write a review tlaking about it would help us beicase they know there no good so there try to filter out the bad comments

Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

If I could give 0 stars I would. I am not exagerating when I tell you that this place, without a…read moredoubt, has the worst customer service I've ever experienced in my 50 years of life. First off, if you are literally 1 minute past 8 PM they will charge an extra $50 fee. They stand very firm on that. A couple months ago I was waiting for a customer to meet me. His ETA was going to be 5 minutes past 8. I asked if that would to be ok. The answer was a rude and resounding, no. My issue wasn't that they were enforcing a rule as much as the way the perfectly reasonable question was answered. His tone was almost like how a parent would scold a child. But just so you know, there is absolutly no grace whatsoever about being off the premises by 8:00 PM My real problem came today, when I was nursing a headache in my car before I could start working on my unit. There was noone else there and I wasn't bothering or in the way of anyone. I was just about to get started when I was confronted, out of nowhere, with a very angry and aggresive staff member informing me that I had to leave immediatly. When I asked him why, he said that the maximum daily time you can be at your unit is 3 hours. Only 3 hours a day? I tryed to explain that I was just nursing a headace and was about to start working on my ùnit. He then, very agressivly ordered me to leave again. "Get out of here!", like I was a vagrent off of the street and not a paying tenant. Because I was suprised and upset about the way I was being talked down to, I muttered f that under my breath as I was getting in my car to leave. The staff member obviously heard me as he got in my face and told me that he was terminating my lease. I had done absolutly nothing to provoke this man. I called the office to talk to the manager, Steven. When he answered, I was met with the same pretentious, confrentational and discourteous demenour. The order had obviosly came from him. So apparently, now I will have to vacate my unit under police supervision. This place is discraceful and I will be seeking legal action. Do yourself a favor, save yourself the trouble and utilize one of the dozon other facilities in the area.