Always helpful when trying to find anything. I've come in for soda stream refills, keys made, other…read morehome items and always had what I need. Prices seem fair and reasonable.

I've bought a variety of items here - ant traps/ant spray, mixing bowls, key copies, shower…read morescrapers, you name it. It's not always the cheapest option (if you're just looking for cleaning supplies check out Safeway) but it is comprehensive. Personally, I have always found their staff to be attentive and willing to answer my questions and tell me which products are quality for my budget. I've used their key copy service probably 3-4 times and I love that they sell the scrunchies and the colored key caps because my apartment building has so many keys for different things and I can color code them.

As a renter, my needs are simple since the landlord fixes most things…read more Today I needed a kitchen sink basket, a drain opener- and yeah, let's try this snake gadget to see if I can use chemicals as a last resort. This is the kind of independent hardware store I prefer to support: Buy what you need, get a key made, support a neighborhood business. Open every day except Sunday.

Third update: It has been almost two and half years since my last review, a pandemic has come and…read moregone, SF Hardware closed up shop completely for most of it, and then, after putting on a pretty good show of reopening, they went right back to never having predictable hours and being all locked up when you get dressed and leave the the house for the first time in a week because you need a screw during totally reasonable daytime business hours. Two out of the last three times I showed up there, during afternoon hours that they'd previously been open, they were locked up tight. At least today they put the sign up saying that they now close every day at 4:30 (because obviously I'm going to take off from work early if I need a screw, right?), last time there wasn't even a sign. I said in my original review that one of their primary appeals was "They're there." But if they're not open when you need them, then they're not there. And very frequently, they aren't. I think I'll just order replacement screws from the internet from now on.

Great experience in the lumber department. I needed plywood panels to a custom size - Osy helped me…read moreto select the ply and made the cuts. He was efficient and extremely polite. I will definitely come back!

I really like this store because they do have good sales persons to ask questions, and they are…read moregreat. Especially in the plumbing department I like Oniel he is a professional sales person. He helped me lots of time to solve my plumbing questions. In the Lumber department Osy is the best and very helpful person also very kind. He helped me alot always. And he has very smiling personality to contact with customers. Overall every one working in the store are very kind and polite.

Damien and Spencer are excellent with customer service. They've helped me several times with…read morecomplicated plumbing puzzles that required some creative use of various fittings.

Rex was fantastic! The whole staff genuinely enjoy helping, they are very knowledgeableread more

I was desperate and needed to get into an apartment vacated by our tenant right away. I believed…read morethat I had the right key, but wasn't 100% sure bc it wasn't unlocking the deadbolt. (Turned out I had the right key, but the ancient lock was broken). I got a recommendation to use Cole and called them. I had to leave a message and Marc called me back, as promised on the greeting, within the hour. He was wonderful and patiently listened to my sad tale of desperation and woe. Just the calming response I needed. I won't detail all of the back and forth I subjected him to. I will just say he was extremely responsive and helpful and scheduled an appt for me that worked with my schedule. It turns out that I didn't need to use Marc's services - I was able to get in and replace the deadbolt without the need for a locksmith. HOWEVER - if I ever need the services of a locksmith, Marc with Cole Hardware will be my first call.... without hesitation.

RUDE STAFF!! They make you feel like asking a question is a chore…read more this store has gone downhill for about 5 years now. get people who want to work in a hardware store to help!

A Japantown GEM!!!!!…read more Been going there for years! Amazing family owned business! You can spend a lot of time discovering treasures throughout the store. My kitchen is filled with their products...from rice bowls, chopsticks to my rice cooker. Love this place

It was nice to pop in this hardware shop which has a variety of items. Including kitchenware,…read morecontainers, pots, spoons and so many things.

When Taking A Walk Around The Hagiht Asbury District I Always Make A Stop At This Hardware…read moreStore!!!! They Have Alot Of Interesting Gadgets And Tools Nightlights!!!!! During The Happy Holiday Season They Have Chiristmas Lights Which Is My Favorite Thing To Look At!!!!! If You Yelpers & Yelpettes Like Going To A Hardware Try Going To Roberts Hardware Store At The Haight Ashbury Area In San Francisco Ca USA!!!!!

If I could give zero stars I would! I experienced an insane display of racism at Robert's Hardware…read more Dave was the associate helping me and my father and Dave refused to look at my dad (who has darker skin than I do). While my dad ended up talking about the correct items needed, Dave ignored him and only spoke to me about items I did not need. I'm extremely disappointed to have experienced this.

Pretty good prices given the location. I usually come here for convenience and actually expect…read moreprices to be higher. They have a very good selection of anything you could need around the house. Service is fine. I'm annoyed that they let this couple cut in front of me (however part of the onus is on me--I could've spoken up as well, I was just shellshocked.)

They didn't have what I needed but very friendly and helpful and they told me where I can buy itread more

Amazing pies/cobbler Nice counter guy too who gave us the tip to cook it extra…read more Also add some butter to the top of it about 1hr 20min in

Before moving to Russian Hill, I don't think I ever have had a favorite hardware store. That all…read morechanged my 1st weekend here after a big move from Miami. I had dozens of boxes, and no box cutter! My poodle and I traipsed down the hill to this delightful store. There are so many things to love about Cole Hardware - it's kind of like a Hallmark store meets Ace Hardware. I've had keys copied here AND I've bought a SF-themed deck of cards. I've bought cookie sheets AND light bulbs. I've bought Christmas lights AND cute dishtowels. The customer service here is fantastic, the people who work here are kind, you can ask questions via text, and they give back to the community in both vibes and with give-back programs to support local. Why would you shop anywhere else?

We had no hot water in our unit and Carlos, ACE Hardware…read morerepair man, came over to fix the problem. We recommend him to do our plumbing repairs in the future, for his excellent work! Thank you Carlos and ACE Hardware.

I used to like this place but probably won't be back. Horrible customer service, especially the…read morelady in the front. Very rude and unprofessional.