Joselito was AMAZING! He came same day on short notice, and even called me back to setup an earlier…read moreappointment when i asked! He came in and diagnosed the FED/FTD error within 5 minutes, and then proceeded to fix it within 10 minutes, even coming up with his own makeshift parts to knock it out! Even a good deal of THAT time was spent explaining the fix to me after i asked a slew of questions about how in the world he was able to fix it so fast! THIS guy is the Truth! Call iTech if you want it done right and you want it done fast!

I contacted this company to inquire about an appliance repair estimate and simply asked whether…read morethey were insured before allowing any work to be done in my home. Instead of providing proof of insurance or answering professionally, they refused to provide the information altogether. As a homeowner, I don't think it's unreasonable to move cautiously when hiring someone to perform electrical/appliance repairs. Reputable repair companies typically understand why customers want to verify insurance coverage in case damage occurs during service. The refusal to provide basic insurance information was a major red flag for me, so I decided not to move forward. Transparency and professionalism matter when inviting a business into your home.

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Fraudulent company, will be reporting to the BBB. Vissal (check goes directly to Sam Vissals…read moreconsulting 1077 80th avenue apt b Oakland) scammed my elderly father out of $600 off a new refrigerator circuit board. Kitchen aid sells new ones for $435, he lied and said he would have to repair and needed the $600 upfront. Within 30 min the check was cashed and he won't respond to my dads several calls, my calls. I will be sending police and there is a special place for you. You don't think there is family behind old people. You're a crook. And yes we have the correct company.

They had the part I needed in stock. Similar to online pricing too. Got my washer back in business…read morein a snap. A world class appliance parts store. My Maytag Legacy washer is a prized possession of mine - its from the year 2008 and its a priceless family heirloom passed down from my aunt. Now at nearly 20 years old it finally sprung a tiny leak. I love this washer as its the last of its kind. Its top load and it has a traditional two way agitator and it allows for warm water rinses and TRUE hot water washes. For years I ran it beside my Maytag front loader depending on what I wanted to wash. I don't want to get into some top load front load debate - they are both great and I like to have both in my laundry room - throw in a third tiny washing machine - a Sidekick with wash plate action for jeans or delicates and your in business. With help of my kitty Mr Moose I installed this water pump in maybe 10 minutes. I tilted the washer up at a 45 degree angle, snapped out the two clamps and then with pliers - the only tool I needed removed the two spring clamps from the two hoses. That is why old washers are so popular. No computers, no nonsense. Just a mechanical timer that lasts for generations and no extras. Little children rejoice - wonderful inheritance awaits you. I'd love a beautiful blue/teal pair washer gas dryer by Maytag from the 60s - some appliance rebuilders sell these things for thousands - I just might go for it one day. If your all of a sudden interested in old technology washers - look out for speed queen and Maytag commercial - from my research they are the best you can get today in terms of longevity.

Tonya was my parts advisor: She has an "up-beat" energy and helpful manner. She was very…read moreinformative. She told me how many items were available so I would not have to worry that they would run out; She informed me of other APD locations, for my convenience. She asked all the right questions to help me "pin-point" my needs. Tonya deserves a raise and a promotion! Thank you, Tonya!

Perseverance!!! Word of the day…read more Contacted Kyle of Jebs Appliance when our four year old Whirlpool Dishwasher ceased to function properly. Kyle arrived and trouble shot the problem and determined that the motherboard died. New one ordered. Kyle installed the new board... NO JOY IN MUDVILLE!! Checking... rechecking.... Finally he determined what caused the issue was a double fault. A short on the main power input caused the mother board to fail. All is good.... Thanks to perseverance!! Well done Kyle.

Jeb has always gone above and beyond what I expect from used appliance seller. He trys to make…read moreevery interaction great for all parties! Great prices also.

**Exceptional Service from Maria in the Paint Department**…read more I would like to recognize Maria at the San Leandro Home Depot for the outstanding assistance she provided during my visit. I was working on a home project and needed help selecting the correct paint and related supplies. Maria took the time to make sure I got exactly what I needed. She even spoke with the person I had on the phone to confirm the details so there would be no confusion. She also helped me find the right products for removing paint from cabinet hardware and other project materials. Throughout the process, Maria was knowledgeable, patient, professional, and genuinely invested in helping me complete my project successfully. Her guidance gave me confidence that I was purchasing the right products, and she made what could have been a stressful experience much easier. The level of care and attention she provided stood out and made a lasting impression. **Thank you, Maria, for your excellent customer service, patience, and expertise. Your willingness to take the time to help me throughout my project made a real difference, and I truly appreciate it. Home Depot is fortunate to have someone as dedicated and knowledgeable as you.** **A very grateful customer** Lady Cj

No one answers the phone that can provide any assistance. Ive called multiple time and have either…read morebeen disconnected, transferred to another department and then disconnected. When I call back the line just rings with no answer. Has providing adequate customer service gone away?

Mark and Candus owe me a TON of money. When it was time to close my restaurant I trusted them with…read moremy equipment. Sadly they took everything and I never seen a dime. I am currently in a lawsuit with them. Beware!

Mark and Candus should not be allowed to practice business. They are unethical people who are…read morewilling to lie and cheat in order to make a few quick bucks. They sold us a freezer for $1500 which they claimed was tested and functioned properly. They offered a 30 day free parts and labor for any issues, to comfort our concerns about the functionality. After one day, the freezer stopped working. When I contacted the company, Mark was extremely aggressive and rude and blamed our company for causing the problem. He then proceeded to ignore all of our phone calls and emails thereafter. Mark is a very shady person and Candus seems like a willing sidekick to his awful practices. STAY AWAY FROM THESE SICKOS!

WOW, absolutely amazing team work.. POWER was out and they were taking orders at the door…read more If you're a san Leandro resident, this is definitely your location for tile, stone or flooring products. I'm ERICK your local handyman value if you ever need a local hand, i specialize in bathrooms mostly..

Service is terrible. Salespersons walk the floor not knowing anything about their products. Returns…read moreof samples or unused items are problematic. Sometimes they accept a return and sometimes not. No one is shopping but you still can't get assistance. Salespeople walk around and just really don't care. Apparently it's just a job!!

Absolutely 5-star service. The technicians who visited our home were among the most knowledgeable…read moreand professional I have encountered. I work with many repair companies, and I can confidently say that WM Appliances stands out for its commitment to thoroughly diagnosing and resolving problems rather than looking for reasons to blame the customer, installation, or other factors. Their team replaced critical parts and even provided sensors to monitor our malfunctioning refrigerator over several days to better understand the issue. That level of diligence and professionalism is rare. I could not have asked for better service and highly recommend WM Appliances.

Horrible horrible ..please don't waste your time and go with another company that doesn't have so…read moremany complaints about the same issues as I mention. I waited over a month to get one part for my freezer. I couldn't use a freezer for one month and they told me if could very possibly take over three month for them to take my over door and repair it. Imagine having no freezer and no over door in you kitchen for over three month. I had three appts...first one was supposed to by 8am and they showed up around 8 pm saying their car broke down. Imagine having to take the entire day off waiting for them. I waited for the entire four hours agin for the third appt, when they were finally coming to fix the freezer, and they never showed up!! Zero calls or notifications...they just had me waiting for nothing. . The next day they claimed it was another broken down car. I asked why no one contacted me and they didn't have a response. The broken down car seems to be their go-to excuse. I was beyond fruatrated and asked to speak with the company owner and the manager refused!!! I mean this is when an owner needs to step and and provide proper customer support after so many failed moves on their part. Now I will say that the two technicians who came (Fabio and another gentleman) and Flavio (I think that was his name from their phone service) where extremely polite and understanding. But the company is run very poorly unfortunately and they delay you for sooooo long. I'm beyond frustrated that I wasted so much time and have to start with a new company but it is worth it after the poor customer support. Refusing to allow me to speak to the owner was the final straw!!!