We had the great pleasure of being towed by Justin. Despite having difficulties with the Tesla…read moredealership we were supposed to drop off at Justin remained calm, personable and extremely helpful. The Service Justin provided was absolutely amazing. I hope everyone gets the pleasure of having Justin as their tow truck driver.

We had a terrible experience with Auto Care Towing recently. We were told our vehicle was being…read moretowed to the( Aptos yard on Estates drive which we agreed to), but instead, (they took it to the Watsonville yard without our knowledge or consent). We were then charged $1,400 and had to pay out of pocket with two days of storage included in that price to get our vehicle back. Illegal and wrongful actions on the part of Auto Care Towing and we will be filing a complaint with California Department of Insurance. California Highway Patrol. The Better Business Bureau and all agencies possible to alert and prevent other local customers to beware of their wrongful, fraudulent misrepresentation of facts and business practices. The front office staff are hostile, blunt, rude, dismissive and unhelpful. BEWARE

What a great experience for my first ever towing. Danny texted me when he knew he'd be longer at…read morethe prior job, texted again to tell me he was on his way and then again when he was five minutes out. He worked efficiently and quickly and delivered my motor home on time to aromas auto. And as a bonus, he was very pleasant. Thank you‼

Absolutely terrible experience. Bracco's Towing is outrageously expensive -- I was charged over…read more$700 for just one day they kept my car, plus another $500+ just to have my truck taken to Salinas. That's ridiculous -- we're not made of money. It feels like they take advantage of situations, especially when it's a company vehicle, and overcharge. When I called for information, the dispatch person was extremely rude and unhelpful, and was rarely even on the yard (if you can call it a yard -- their "office" is basically a shed). No professionalism, no courtesy, and zero concern for customers. I will never use them again. For context, the CHP called them even though I already had my own towing company on the way -- makes you wonder if there's some kind of kickback going on (CHP makes a commission for every vehicle towed).Also, no wonder they don't have a Google Business account -- customers would expose these thieves with a flood of 1-star reviews. Strongly recommend avoiding this company at all costs.

I was forced to use Auto Care Towing after a one-car accident, and the experience was awful from…read morestart to finish. My vehicle was taken to their Watsonville/Royal Oaks yard, and dealing with both the office staff and the tow yard attendant was unnecessarily stressful and hostile. I paid $1,500 to retrieve my vehicle, yet once on site, the yard attendant refused to give me his name, acted aggressively, and attempted to prevent me from leaving with my car after it had already been fully paid for. He became confrontational, behaved in an intimidating manner, and even tried closing the gate while I was inside the yard. I felt genuinely unsafe during this interaction and simply wanted to back my car out while waiting for another tow, but I was still denied access. While dealing with this unprofessional behavior at the yard, I had to call their office again. I needed my car towed to a tire shop and literally had to call their office three times before anyone was finally dispatched. Each time I called, I was told it would "only take about 20 minutes," which was repeatedly not true. It wasn't until that third call, while the situation was actively escalating at the yard, that they finally seemed to take the situation seriously. Once we were finally on the road, the tow truck driver followed behind me. During the drive, I received a call from a random office staff member telling me that I should have paid for the tow before leaving the yard and that my car would not be delivered to the destination until payment was made. This was never communicated beforehand. I pulled over to the side of the road, spoke directly with the tow truck driver, and explained the call I had just received. I asked whether I should pay immediately or upon arrival. He confirmed that paying at the destination was fine and that this was customary. The conflicting information and unnecessary call added yet another layer of stress to an already chaotic experience. The entire interaction was recorded, and I will be sharing the footage with my large local social media following so others are aware of how customers are treated here. Accidents are stressful enough. This level of unprofessionalism is unacceptable. I strongly recommend avoiding Auto Care Towing if you have any other option.

Absolutely the rudest staff you can encounter. I hope no one ever has to deal with a repossessed…read morevehicle that goes through this business.

My daughter and I were so relieved when this company responded. I was scared and didn't know what…read moreto do with my car stuck, blocking traffic. They reassured me that they were coming, checking on status, offering information. I felt so much better. Fortunately good samaritans (human angels) gave my car the push off the center island of the busy road... and I drove away. It was truly a beautiful miracle. Thank you everyone.

I had a flat tire and triple AAA wouldn't be available to the next morning. I looked at other…read moreroadside assistance options and Adrian came to my rescue within 20 minutes. He was a life saver close to midnight... very professional and quick!

Called and a driver was out within 15 minutes. He was courteous & knowledgeable and the cost was…read morereasonable.

If 6 or 7 Stars were an option I would give that to them. The people at Chaz are prompt and…read moreprofessional and every time I have used them I am very impressed from the character of their drivers to the immaculate condition of their trucks including inside the cabs! All the guys from Miguel, Kevin Cesar, and Emi are top notch and seem to enjoy their work very much. I am a former Fleet Manager and wish these guys had been MY Tow Company all those years. I cannot recommend them enough.

Oscar is the man! Efficient, very nice and understanding, and quick to help! Thoroughly impressed,…read moreplease support Oscar and this amazing towing service!

Great service, after having car trouble I was able to call up Oscar and he showed up in only 30min!…read more Most affordable towing great customer service. Will definitely recommend