I bought my Jeep here about 2 months ago and from start to finish Rich'la'd made it a great experience. Fast forward to now. I took my car to get an oil change. They open at 7a but I arrived at 9a. There was absolutely no wait. Everyone was so friendly and professional. I swear it took about 18 mins . The price was disclosed upfront and was very fair. I plan on returning for every oil change AND bringing my Alfa Romeo too! I should mention that they went above and beyond by checking to make sure they had the filter in-stock to be able to perform the service. read more

Please beware. A vehicle was advertised at a specific price, but I was told it could not be purchased without a costly "Calavan Care" warranty, even in an all-cash transaction. I was further told that this requirement applies to all used vehicles at the dealership. This amounted to approximately a 20% increase over the advertised price and was not clearly disclosed. I recommend searching Calavan Care and reviewing related complaints. If this has happened to you, consider contacting the Georgia Attorney General's Consumer Protection Division. read more

Poor customer service, mechanics will tell you that they don't know what the problem then charge you, vehicle breaks down the next day after pickup, but service manager doesn't want to accommodate or pay for towing. Within the last past 3 months have spent well over 13,000 dollars in repair. Management will not return phone call. read more

I went to Calavan CDJR and purchased 4 tpms sensors. I gave them the VIN number and they sold me the sensors. After, installing them at a reputable tire shop they could not get them to work. I took my Jeep to another Jeep dealership and they discovered that I had the wrong sensors. I called Calavan to let them know what happened (they sold me the wrong sensors) and they said that I could bring them those sensors and they would sell me the correct ones. Why should I pay for more sensors when your staff sold me the wrong ones? I went back to Calavan and their parts guy (Jeff) again stated that I can purchase the right ones. Then the Manager comes out and says, "oh I will sell them to you at cost". Again, why should I pay again for something that you sold incorrectly. I will never go to this dealership again. They acted as if I was a bother to them, and I never raised my voice not once. If I could give them a negative 2 I would. read more

Avoid this dealership's service department--especially DAVID NIX. Rude, unprofessional, and clearly part of a bigger problem with poor service and bad management, as shown by other reviews. PLEASE, PLEASE read this before visiting--it could save you both time and money, or at least give you a better understanding of what you should expect as a paying customer. I recently visited for an oil change and to get a check engine/fuel cap issue diagnosed. I was told I'd be charged $186 for the diagnostic, The service advisor even tried to sell me on the fee by sharing the usual sob story about how the technicians need to get paid to put food on the table for their families--fine. But I was also told that if they found the issue and could fix it, there would be no additional charges. That was a lie. After the diagnostic, I was told my car threw two codes--information I could've confirmed for free at AutoZone. But then, the advisor insisted that I now needed another $154 for a 'Smoke Test' to try and identify the actual issue. At that point, it stopped feeling like honest service and more like a sales tactic, adding unnecessary charges without providing any clear resolution. I had already agreed to pay $186 for a diagnostic(and the repair), and at that price, I expected a professional assessment that would directly address the problem, not just a code scan with no real solution in sight and have to get further assessments. When I questioned this because I couldn't understand the recommended charges, David Nix grew frustrated, became dismissive and rude, and canceled the service and banned me from returning, claiming "I don't want to pay and probably couldn't afford it" This wasn't just unprofessional--it was a direct attack on my character. I was shocked, feeling targeted and disrespected in a way that no paying customer should ever experience. The golden rule isn't applied at this location. I paid to have my vehicle checked, not just get two codes. Since the initial service didn't fix anything, why should I pay for another test with no guarantee? Instead, I was discriminated against and refused further services, making things worse. Worse, when I expressed disappointment as a past customer who bought my car from this dealership, David Nix publicly humiliated me by falsely claiming "you didn't buy it, your mom did," in front of other customers. I was embarrassed, discriminated against, and completely disrespected. I never spoke directly with the technician, he was present the entire process. From what I observed, it seemed like he wanted to do a proper job with my vehicle. However, it was David Nix who insisted on upselling me additional services and chose not to proceed with a full diagnostic of my car. Instead of addressing the actual issue, he suggested a 'Smoke Test' and suggested another charge, seemingly out of fear that I wouldn't want to pay for the full repair service with parts and labor. It felt like David Nix was more interested in securing his profits with just selling me another half hour of assessment rather than offering a comprehensive and honest diagnosis of my vehicle's problem and repairing my vehicle. If you scroll through other reviews, there is a pattern of rude, dismissive, or dishonest behavior across the service department. They use profit-over-ethics tactics and offer no accountability--just generic replies when people share real problems. Please do yourself a favor and go elsewhere. Customers deserve respect and professional service--none of which I received here. As a retired member of the Armed Forces, a prior client of this dealership, and most importantly, a human being, I expected to be treated with basic dignity and ethical service. Instead, I was met with what I believe to be discriminatory and prejudiced behavior from David Nix, whose comments felt personal and degrading. I came in for routine service, but was instead humiliated and dismissed without proper guidance or care. I will be pursuing further action to ensure no one else experiences this kind of mistreatment. read more

Best car buy experience ever. The entire process was fast and easy. They had a good selection of vehicles for me to choose from. From selection to financing the whole experience was great! read more

DO NOT GO HERE FOR SERVICE! I took my 2021 (2.5yr old) Jeep Wrangler Sport into the service department because I had been experiencing the engine fan revving, which led to the overheating light coming on twice. They came back after a very short period of time and said I need to replace my entire engine and it would cost me $16,000. That's right sixteen thousand dollars. They said my radiator and condenser was clogged with mud which caused my engine long blocks to overheat and warp. They said because I had been Off-roading the warranty was voided and I would have to pay out of pocket. Mind you I hadn't touched an Offroad trail in over a year and this problem just started. On top of that I am super meticulous about keeping my baby clean. They didn't look at the thermostat or water pump. They didn't suggest replacing the radiator first. They went straight to engine replacement. I then asked for photos of the clog. They basically lifted the hood and snapped 2 pictures of my engine bay, which I will admit has dirty water residue from Off-roading on it. NOT thick mud. They never took off my grill to look at the radiator. They didn't take anything apart to look into the engine to see the long blocks. I pushed back and said I'm not replacing the engine and asked why we wouldn't just replace the radiator first. The tech said let me ask the mechanic and call you back. I NEVER HEARD FROM HIM AGAIN. Side note, I did notice before I took it in that the 2nd coolant reservoir was empty but I didn't touch it because I wasn't sure what to do with it. I didn't tell them that. When I picked up my Jeep later that day, I noticed they filled that reservoir. I haven't had an issue with the fan or overheating since and it's been 2 weeks. No one from the service dept was there to talk with me when I went to pick it up. These people tried to charge me $16k to fix a coolant issue. Luckily I was smarter than that. But I still had to pay $200 for the dam diagnostic which was a rip-off. They still have yet to contact me and ask about my experience or my vehicle. Tony Hooper at Calavan was cute but only helped to give unsatisfactory service and try and scam me. I will never go there again and will tell my 900+ Jeep Wrangler/Gladiator community to never go there as well. Moral of the story, do your research and don't trust the dealership. read more

Calavan Chrysler Dodge Jeep RAM - My Jeep - Car Dealers Near Me - Lithia Springs, Georgia

If dgaf had a twin it's this place. Before they became Calavan Jeep, customer service meant more to the team here than now. And I haven't just had 1 bad experience that left me with this impression. It's been a slow decline of decent level service over the past 36 months. I took my Jeep in for an oil change on a Saturday morning 6 weeks ago and while changing my oil the mechanic cracked a component that houses my oil which resulted in me having an oil leak. No one from the service department informed me of any issues occurring and I discovered my oil leaking on my own from the huge spot in my driveway. What they did do though was place a disclaimer on the back page of my receipt (shown below) stating that the dealership isn't responsible for any cracks, etc. or anything aside from the requested service. This statement has never appeared on any of my other service receipts and I've been loyal to this dealership for 5 years plus. I'm a realist and I understand that mistakes are inevitable but my patience is nil when deception comes into play. I keep my maintenance up on my truck so that I remain independent because I'm a disabled woman. I made several attempts at trying to get a service advisor on the phone to discuss this matter and got nowhere until I filed a grievance with corporate. The service manager, Mr. Whitehead, upon greeting me opened the dialogue by asking me, "What happened to me, and what do they call it, Muscular Dystrophy?" He was referring to the way that I walk while using crutches, which honestly has no bearing whatsoever with the matter at hand. His question caught me off guard and I simply told him I'm grateful to be alive after being in a bad wreck years ago. He went on to let me know that the disclaimer printed on my service receipt, is also on all service write up receipts that they do, and that this wasn't an isolated case and concluded by telling me he had several other vehicles in his shop that now have a crack resulting in an oil leak as mine does. This type of thing happens all the time and Jeep won't fix it at no charge to me, and that this is a common issue that comes with older vehicles. The next day he called me with a quote of an amount in excess of $1600 and that was after he'd taken $200 off the original estimate. This is a stressful situation for me now and I still have an oil leak that must be resolved soon. But why would I entrust Calavan Jeep to do the repair, when they weren't honest with me prior and allowed me to leave after paying for an oil change, and my truck is leaking oil? All trust is lost. read more

Calavan Chrysler Dodge Jeep RAM - This is the disclaimer that Calavan Jeep snuck onto my service receipt. Shenanigans! - Car Dealers Near Me - Lithia Springs, Georgia

I scheduled an oil change appointment in advance. When I got to the service center, the guy at the counter said that it would be 2 hours before my car gets looked at. I immediately knew to walk away. I went to Palmer in Alpharetta and got treated the same, but was able to negotiate a free tire pressure sensor after being overcharged for it with a long wait. The problem is that the people in charge of scheduling and billing are not the technicians. So when you schedule an appointment over the phone or online you don't get an honest answer about price or time until you speak to a technician or reach the counter to pay them. I'm pretty sure jiffy lube has faster, more affordable, and more honest service. There should be a big sign that says "YOU WILL BE OVERCHARGED x10 FOR ANYTHING OTHER THAN A OIL CHANGE." "YOU WILL WAIT 4 HOURS FOR A BRAKE FLUSH" "YOU WILL WAIT MINIMUM 3 HOURS FOR OIL CHANGE" read more

Richa'd was exceptional! He made the car buying process very easy. He was upfront and honest through out the entire process. I highly recommend anyone to purchase a vehicle with him. Jonas, the F&I Manager was just as exceptional. He explained every detail of what was signing and was very personable and knowledgeable. Kudos to the both of these guys for making our experience top tier! read more

I bought my car less then 2 weeks ago my car has been in the shop for 5 days already because of the check engine light coming on I have not even driven my car a 1000 miles I bought the extended warranty the dealership is not honoring my warranty and is trying to charge me $1400 for pre existing issues on the vehicle read more

My car threw me a flashing check engine light on the way to eat on monday. I was able to get it home and set an appointment with their service department the next morning. Took my car in told them what happen that ran a diagnostic right there told me the issue. I had my car back on Wednesday morning fully working and what I feel fair price for the parts and the service completed. They even had a coupon on their website I was able to use. I would recommend the service department for sure. They are efficient and didn't try to upsell. read more

Worst dealership you could go to for service. They take your money and don't fix the problem and say it's a different problem. I have 10 cars most Honda and Toyota and never had problems out of service departments other then this place. Please please stay far away from them read more

They ripped me off. Misdiagnosed I paid.. picked up the car, as soon as I pulled off the lot, same issue.

I am so angry right now !!!!! This location had my Jeep for an entire month !!!! I've never experienced anything like this before .... I was given my Jeep back with the air pressure light on ... and told that it would go off in 10 miles !! It didn't !!!! Then my check engine light comes on ( mind you this is the same day that I picked it up after a month ) .... I took it to autozone !!!! The catalytic converter !!! I truly will never take my Jeep here again !!!! I literally am so angry !!! read more

CONSUMER BEWARE!!!!!!!!!! If I could give ZERO STARS I WOULD!!!! I'm highly disappointed by the way that my Father-in-Law has been treated by this so called business. These people are more worried about lining their pockets with free money than to actually care about their LOYAL CUSTOMERS!!!! I am representing for my Father-In-Law on this matter. Complaint is against Calavan CDJR in Lithia Springs, Ga. Issue began on July 29, 2022 with his 2017 Ram 1500. He initially brought in his truck due to the rear end slipping & jamming, Similar of that with a manual vehicle which his is an automatic. When dropped off for service, there were absolutely no codes being thrown on the dashboard of his truck. While they, Calavan, had it, they flushed the coolant system & busted the radiator out of the truck, leaked into the transmission fluid, among other things. After having this vehicle for 2 weeks, they called my husband & stated that the truck was ready for pick up on August 9, 2022. We go up there with my Father-in-Law only for him to drive away with the same exact issue (was never fixed!) after paying $2,264.08. My husband called the dealership to speak with someone only to be told to bring it in & they would see what they could do. That "if it's anything outside of what they fixed, he would have to pay for the repairs otherwise, if it were on their end, they would correct it." WRONG! They have NOT done a single thing to make things right. So we took it back, August 10, 2022, got a call this week saying that the transmission was missing gears (we initially told them it was something to do with the transmission IN THE FIRST PLACE!) & that it was going to cost whatever said amount was. We went up there yesterday, spoke with salesman, Big Country, about selling the truck back to them because he's tired of dealing with this mess, we're all sick of the run around and lies. FIL owed $9,4-something, they offered $3,500, said they would send a check ($10,000) to Capital one to pay off the truck but in order to do so, he had to pay $6,000-something in order for it to be theirs. NO!!! Service at this dealership has been off the wall terrible, felt targeted as he's an elder, & we want them to make things right. There are similar Google & Yelp! reviews from others who have had almost the same exact issues with their vehicles & treatment of service from this establishment. I have even went as far as emailing the Service Dept. Manager & have NOT got a response, that was a week ago! This company is a JOKE, SCAM, and LOVES to target elders!!! DO NOT TAKE YOUR VEHICLE HERE FOR ANY REPAIRS!!!!!! SHAME ON YOU, CALAVAN!!!!! SHAME ON YOU!!!! read more

See all

So I visited this location bright and early on Saturday morning of 4/6/2025 for service. I was assigned to James and expressed to him that I needed to have an oil change, 4wheel alignment and 4 tires/4rims mounted and balanced. In total, I was quoted a figure of $375. $149 for alignment, $28 per tire mount and $92 for oil change. I'm a returning customer and asked why did the price of the oil change go up. James told me that the prices for the service just went up. I was then told that my vehicle would be available in 2-3hrs. About 40mins later, I got a call from James. He told me that my tires needed valve stems at $92 a tire. Of course I was floored and asked James if that was the best he could do and to explain to me what that part was. He told me that the valve stems are responsible for allowing air into the tire. I told James that I needed to speak with family about the matter because obviously I wasn't prepared for an additional $368 expense. I then called James back and asked if he could transfer the used valves onto my new wheels. James gave me two option, either they would break or leak air if they were to do that. He then told me that the tech didn't feel comfortable transferring the valves. I grew frustrated with James and Calavan because I wasn't provided any other options. No proposed payment options for this service were provided at all. I eventually had to tell James that I wasn't prepared to do the extra $368. He then told me that they'd already completed the oil change and that once they packed my vehicle with my tires/rims, they'd advise. I received a text message about my vehicle being ready for pick up shortly afterwards. Once I arrived back to Calavan, James was nowhere to be found even after I requested him. I ended up paying the $92 for the oil change and left. James sorta left me out to dry and didn't close out the service with me today. We didn't discuss any discrepancies that were possibly identified or anything. Thankfully, my family and I were able to locate a tire business who were able to get the job done at a fraction of the price. Wheels & Tires By Bailey handled me with care and guaranteed there work. Overall, Calavan broke my heart today. I was met with price gouging and poor customer service. No payment options were discussed, no coupons or discounts offered for the oil change (as a frequent customer), or anything to secure the service today. Sadly, I may not be returning to Calavan. read more

Believe the 2 star average rating this place has because they are unprofessional and will waste your time, even though there are at least 5 people standing around doing absolutely nothing at any given moment. After keeping me waiting for more than an hour, Joshua the appraiser refused to even look at my car. He actually never even spoke directly to me. He just hid in an office and made the other employees do his dirty work. So here's how it all started: THEY contacted me after I signed up for Kelley Blue Book's instant offer and scheduled me for an appraisal. Keep in mind: I filled out a form and gave extensive details about the make/model and the exact condition of my car (which is rough to fair condition), but they were really excited to have me come in anyway. The day of the appointment, I go to start my car, but the battery is dead. I don't drive the car often, so it's not a big surprise. Anyway, I can easily get it jumpstarted, so I head out so that I'm not late to my appointment. I showed up for my 3 PM appointment and had to wait 10 minutes for the first salesperson (Crystal) to come out and get things started. There was an IMMEDIATE vibe change when I told them I wasn't doing interested in doing a trade-in that day (which is also something I'd already disclosed twice before they even booked the appointment). Crystal needed to get the mileage, so I had to turn the car on, and that's when I realized the battery wasn't going to recharge and probably needed to be replaced. I let Crystal know this. We jumped it again, and it cranked up just fine. We go back inside, and it took another 10 minutes after that for her to photocopy my license and do some things in the computer. Finally, she says Joshua will come out to appraise the car in about 10 minutes, but he was finishing up with a customer. An employee comes out to jump the car and pull it around to a closer spot and asked if we want him to leave it running. We say no, we'll just jump it again when the appraiser is FINALLY ready to take a look because it literally takes 60 seconds or less to jumpstart the car. Turns out we were right to cut the car off, because another 30 minutes pass. We ask Crystal how much longer because we've already been there for an hour, and she says 5 minutes. 10 minutes later, she gets my keys and goes outside. Then she finally goes to some side room to talk to Joshua and comes out to say he doesn't even want to look at the car because of the starting issue. We point out that the "starting issue" is because of the battery, and she'd known about the battery from the start of the appointment. There was no apology for making us wait, and Joshua never came out to speak to us, despite us asking Crystal and another employee if we could speak to Joshua or another manager about the crappy experience / long wait. They could have saved us all a lot of time and themselves a bad review if they had just let us know at the beginning that the battery issue was a dealbreaker. I also have a huge issue with the fact that Joshua used two other employees as messengers instead of delivering the news himself. read more

I wish I could give their service department zero stars. And honestly, shame on me for giving them a second chance. If you want your vehicle to be gone for a week or more and still be returned to you just as broken as when you dropped it off, this is the dealership for you. read more

This place is a total rip-off! Run DO NOT take a child bike here! My son, 2020 SRT, was here it sat for two months and spoke with the service manager Tim before even getting started to repair. Brittney told lies after lies to not only is but the insurance company ad well! Long story short, they kept the car a total of six months and returned it back in even worse conditions! I've reached out to the general manager, but I haven't received a response yet. A 80,000 car was paid almost 20,000 to repair. We ended up with mix matched rims and scratches all through the car, rubber hanging out the windows. Just a mess! Please run from thos dealership! Contact me for more information. I will certainly explain 7063021981 read more

Dealership is great, service department is crap. I was told that there was no noise in the motor. Requested the mechanic drive with me. He then admitted that he did hear the noise. JASON from service then said all motors made that noise (even thought this is the 4th vehicle i have owned with the same motor). We requested they pull a new one and show us that it makes the same noise. We were told that they had NO VIHICLES available at that time. A new 2023 and there isn't one on the lot??? OK... so we said we'd come back the next day- nope they aren't working. So we say OK, we'll come back on Monday. He said OK, I'll text you as soon as one is on the lot. It is now Tuesday at 4pm... no word. I guess the Jeep dealership doesn't carry Jeeps anymore... Or JASON IS A LIAR!!! read more

Let me just say that Milton (an amazing salesman) and Kevin the manager, made the visit/search memorable, informative, and over all successful. 5 stars for the star quality displayed at Calavan. -The Colliers read more

Terrible customer service. Rude, unprofessional, and nobody ever knows anything. Told for 2 days that my truck would be ready the next t day but then it's always, an excuse why it didn't get fixed. 1. The tech working on it isn't here. 2. The department is closed. They just called me this morning and assured me that someone would call me before they closed to let me know to come pick it up. I called them and nothing. School starts back Monday and do you think I'll have my truck by then?! Nope! Save yourself some heartache and notice the bad reviews DVD's take your vehicle elsewhere. Sometimes you have to be inconvenienced to get quality service. read more

My 2019 Jeep Cherokee needed repairs so naturally I called the Jeep dealer where I purchased it; unfortunately, the soonest appointment available there was SEVEN weeks away. So I called around to find another certified jeep service center and lucked up on this gem. I called for an appointment yesterday and was able to get in today which was absolutely awesome. I went in and dealt with Lenard Taylor and he was absolutely professional, courteous and thoroughly explained their repair process. I did end up spending more than I anticipated, but overall I can honestly say it was a very pleasant experience. It was worth the drive, so this is where I'll be taking the truck for future maintenance. read more

****WARNING****WARNING****WARNING FIRST TIME BUYERS OR INEXPERIENCED BUYERS to NEVER choose this place. WILL TAKE ADVANTAGE OF YOU AND YOUR $$$$ At the beginning of my process, this team gave me hope that I trusted the right place. I spent 2 weeks working on a deal with this company. Yes, they were very patient during the process. However, that patience turned into a nightmare. I went from 2 weeks working a deal, to five hours being inside the dealership getting the car, to three weeks later being threatened to (what I thought was a purchased car) report the car stolen if I didn't have it returned by closing. After my credit being ran almost 6-7 times. I trusted this team to help me get out of paying for 1k in Ubers weekly. To be back in the same situation AGAIN. You would think that out of all the time we spent working on this deal that they would've had all the information they needed. However, this dealership doesn't care about the customer, they care about their money. I was at work while being threatened from the managers Sean and Jonas. They told me I had until 8 to bring them the car even though I didn't get off work until 7Pm and being an hour away. I brought the vehicle before closing to avoid issues. I was told they'd have to work a new deal to keep the car. Even after being blocked by Sean, Jonas, and my calls being forwarded from the dealership phones. I still was willing to keep this car. I even had co-signers trying to call this company and they were blocked as well. The receptionist would answer and hang up the phone. It got to the point where I had to inform law enforcement that I was being refused my money BEFORE I EVEN CAME BACK UP THERE. I was promised a way home from Jonas and pretty much was kicked to the curb. I stay an HOUR away from this dealership. I was told I could have my deposit refunded and never received my refund even though there was absolutely nothing wrong with the car. They're saying I made two payments with two different cards JUST to avoid refunding me. I've even provided proof that I used the same payment method for my deposit. This dealership will go as far as lying to you to make you believe you've purchased a car to calling you 3 weeks later telling you the loan was never approved. This has been a complete nightmare and I want to warn ANYBODY who is doing their best and trying to get their lives together to AVOID THIS DEALERSHIP AT ALL COSTS. These people DO NOT care about you at all. Even the next day my mom called just to get some answers and she was cursed out by Sean and blocked. I have never seen such unethical behavior. As managers, I expected more. Even Preston as my sales rep, nice guy, however, set me up with all of this in the first place. As a sales rep he should've made sure that all of my information was obtained within the 2 weeks of me doing the deal without seeing the vehicle. His management failed him as well by not ensuring he had all the information upfront before even letting me drive off the lot thinking everything is settled. I didn't even have the car for a full three weeks!! Instead I had to deal with management cursing me out and calling the police on me for not wanting to leave without my deposit. LADIES!! PLEASE BEWARE OF THIS DEALERSHIP UNLESS YOU HAVE SOMEONE YOU TRUST TO ENSURE THE PROCESS IS GOING ACCORDINGLY!! read more

Let me start by saying that I was a little nervous about bringing my car to be serviced here after reading the reviews. Although they had serviced some of our vehicles in the past without issue, the most current reviews make you wonder if there was a change in staff/management. Regardless my car needed servicing. I dropped it off about 8am on a Friday and they had already had quite a bit of vehicles ahead of mine as servicing opens at 7/7:30am I believe. I just knew my car would be there all day. I went in and was checked in by Emmanuel. I asked how long the service would take and he advised roughly 1 1/2- 2hrs and stated they would call me when it was ready. He called me around 10am to let me know my car was finished. I was shocked! And happy! He assisted me as soon as I walked in and gave an accurate time estimate for completion as well as contacted me. Excellent customer service! So if you visit this dealership for service, go see him! read more

Buyer beware my daughter bought Grand Wagoneer after 25k miles it caught fire, engine froze they tried to past cost of trade in to her and pay for rental. As a proud veteran myself I wonder what social media/Atlanta news 5 will tell story of decorated combat veteran ripped off by this dealership...con read more

This dealership has some of the friendliest, smiling sales people. Knowledgeable about the products. Never felt pressured or pushy. Easy going, but also will go above and beyond to make your experience enjoyable. Thank you Caravan West employees read more

Tim and Brittany always take care of me at Calavan CDJR! I refuse to take my Jeep anywhere else.

Took 4 days for an oil change and wheel bearings. Excuses changed many times. Finally my wife addressed the Service Manager who find a tech working on our truck. WILL NOT use you again for anything PERIOD. read more

We worked a deal up at full asking price on a pre-owned Silverado and got a trade offer finalized. Left a deposit so I could pickup the truck up Monday as we could not cut a check in time to make it Friday (company purchase). Communicated through the weekend to make sure the deal was ready to, I had to reach out Monday only to find out the truck was sold anyway. They did not let me know. Sales person: Gabe Baker Manager: Kevin Clark F&I Manager: Tori Arrington Take your business elsewhere. Do not waste your time with this dealership, that in the age of e-commerce killing brick and mortar businesses, they STILL stick to shady practices and unprofessional behavior. I only wish you could give negative stars to account for the time that was wasted by employees at my facility trying to get this deal completed. ETA (08/01 @ 10:26am): I called the dealership today to try and speak to Matt Calavan (owner) or Chanel, their GSM. I was redirected to service, back to the operator, and then to a dead voicemail box. Leaving me to believe this is not the first time they have tried to hide or act with unprofessional behavior. read more

Called back to talk to Andrew, the GM and after meeting him, trying to get service issues resolved, describing what I experienced in his service department - my vehicle was not repaired for the conditions I explained so, after a week - no callback. but he stated, when we talked, that he was great at getting back to customer complaints - I called back a week later and he is still on vacation. I spent almost 6K in repairs and never made it 10 mins away. Tim Whitehead, (service manager) picked up my call and wanted to sell me all the remaining suspension components (struts/control arms/alignment) for a clunk noise in the right - AND we will give you a discount BUT, you might need more. I stated 'show me these are all bad at 21K and, I will buy it' - just want the clunk gone - His response was to take my complaint/car to Scott Evans in Carrollton if you don't like what we are doing here - I sure don't like their 'service' and you won't either - stay away from this so called 'Dealer' read more

I don't think I've ever been to a dealership that didn't want to make money. I brought my car in with a whole list of problems, and one problem that I could not diagnose. I wanted my unknown problem to be figured out, and to give me a quote for that fix, plus all the little other fixes I would have needed done. I don't think I've ever been so surprised by a service advisor refusing to take my money. "Well we can't have your car in the shop all day long trying to fix things and figure all this out." Well, I just told you a few things that are absolutely broken, all you have to do sir is order the part, charge me a 50% markup to install it in like 20 minutes and let me be on my way. If you'd prefer to not make any revenue and be closed again, I'd be happy to accommodate. read more

I had a great experience at Calavan CDJR West. My salesman Bernard took me through each of the vehicles I was interested in and helped me pick which one would better suit my needs. Tim was super helpful, he called multiple lenders and fought for the best rate. He also Made sure the bank I used to finance accepted principle payments and no early pay off penalty. Lastly tori made sure my investment was protected, having a luxury vehicle that transports 3 kids under 5 it was imperative that my vehicle stays clean and fully functional. As a mompreneur my Jeep has been both a conference room and school bus! I absolutely love the luxury drive and the kid friendly entertainment that makes the Grand Cherokee L summit the absolute Best Buy. read more

The service department is UNPROFESSIONAL, don't give clear instructions for dropping off your vehicle for recalls and miss information. If you need your vehicle services taKe it somewhere else. That's what they told me after my car was there for recalls and oil change. Stephanie was not contacting me with update, agreed to do the oil change and airbag since the canister was on backlog for 4 months. I called that evening after dropping off at 7:30 Stephanie said it will be ready tomorrow. Call next day for updates now they can do the canister not the airbag because they need the key to unlock the glovebox (something that should have been said at drop off) hours later Stephanie call back a say we can't do the canister because they need the wheel key that's in the glovebox (something that should have been addressed to repair recall) smh. Stephanie wanted me to reschedule after my vehicle was already there for a day not to mention no loaner car. The service manager stated that h only have 2 and they are first come. A dealership of this caliber and only 2 loaner vehicle for customers will service issue RECALLS a you have to leave your car for 2 plus days. What type of foolishness is this. Please do yourself a favor and take your vehicle to Dodge in Hiram. Or Cobb parkway SERVICE DEPARTMENT IS VERY UNPROFESSIONAL AND will not deliver what they quote for service and affective communication skills. I WILL NOT TAKE MY CAR THERE EVER AGAIN!!!!!!!! read more

Mediocre service. One of the technicians stole my worn basketball shoes out my trunk. They have thieves, so I don't recommend anyone getting their vehicle serviced there. read more

My wife and I had an exceptional experience at Atlanta West. Thanks to the help of Roman Neeld, we picked out the perfect car for our family. He was personable, knowledgeable, and all around a lot if fun to deal with. Thanks Roman!! read more

They sold me a 40,000 dollar car and it had two check engine lights before the first payment, and couldn't help me with anything after discussing my concerns. read more

This business has extremely poor customer service. I was pre scheduled for a test drive and prepared to purchase with pre-qualified financing if all went well. Before we left a call to the dealership was made to confirm availability. We drive 70 miles and upon arrival was told the vehicle was unavailable. I spoke to a manager on duty who stated we could look at the car but not start as it was being serviced. There was no apology for my inconvenience. This dealership has unacceptable customer service. The lack of remorse and unprofessional behavior confirms the reason why more people are purchasing vehicles online. read more

My customer service rep, Emmanuel, was amazing and such a great help during the repair process. He kept me up to date on every aspect and I greatly appreciate it. I couldn't ask for a better dealership to have fix my vehicle. When I went into the shop, every customer service rep was very friendly and they were all so helpful. Nobody wants to deal with car repairs especially the financial part, but they were very reasonable and made it affordable for me. I'm a stay at home mom and have a tight budget and didn't prepare for my vehicle to break down, but they helped me out so much and I so appreciate it. I highly recommend them and ask for Emmanuel. He will take good care of you. read more