Overall, I would give them a four out of five stars. We ended up renting our property while we were…read morestill living in another state. It was really nice to be able to use their website and go through property properties and then also use the 3-D option for viewing inside of the property. What was nice is they were really helpful about allowing us to have someone come view the home. Online application is seamless. We got an answer on our application within a day. During the whole process, we mostly dealt with Tara. Tara was amazing and always responded really quickly. All in all, no complaints about the application and getting out keys. We were able to easily pick up our keys and paperwork pertaining to the home when it was convenient for us. The reason for the 4 stars is I do feel like this property management company has a lot of fees. Like the ongoing $49 a month benefits package that no one probably wants. If I understand it correctly I won't be able to use the payment portal if so cancel this $49 per month fee. That seems ridiculous. On top of application fees, non refundable fees and the fee they likely get from the home owner, this seems to be a money grab. Will say for an out of state rental process this was very easy. I appreciated that they also gave us 5 days to do the walk through and documentation regarding rental condition.

Originally left a 5-star review because onboarding as an owner was so smooth--everyone I spoke with…read morewas incredibly response, forthcoming with information, and overall incredibly helpful. The SECOND we moved from onboarding to having an actual property manager, WE have been the ones seeking answers. Getting half-answers with no clear context. We've been charged with bills but were unable to view them on our portal, and On Q didn't tell us what the bills were for until AFTER they already deducted those bills from our tenant's rent. So they made sure they were paid out before we were paid out. Work orders keep coming in, and On Q is quick to ask us when we want to schedule service, but once it's their turn to coordinate and complete the work, we don't get any information. I have to come back and ask them how their work is going. Absolutely ridiculous.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Good afternoon Lee…read more... I just now was able to get to my mailbox and to my displeasure I saw the deposit check from you guys. I guess I am just shocked to see the amount. I'm not saying there shouldn't have been any money deducted, but I don't feel like we left the home in that horrible of shape. We were there for 3+ years. You hardly heard from us. We were good renters. We even paid rent each month in full amount even though we weren't working due to Covid. We had no issues with anything about the house or BCH. We cleaned the carpets yearly. We went above and beyond to keep the house our home. The reason we decided to leave is to downsize and to give my daughter a backyard. I feel like since we gave our 30 day notice, we weren't important to you at all. Our refrigerator went out on a Saturday, sent a maintenance issue that night, and did not get a response til Monday afternoon. Then finally someone came out on Wednesday stating we need a new fridge ( like no crap). I feel like we weren't a priority and getting us a fridge was not a priority to you at all. I feel like you just shrugged it off because we were leaving. We also lost $250 of food because of your lack of urgency. I don't feel like as renters or people we deserved to be treated that way. To be honest this has been eating at me for awhile now. Yes..... seeing the amount of refund was a shock to me and the amount provoked me to write this email, but as I am writing this, I am more pissed off about how we were treated at the end of the month than anything else. Better Choice Homes will never be seen to me as a good company in my eyes. This company we rent from now is far more superior than you all are. Sincerely, Mark Gottschalk and Mindee Lee *** We will make sure anyone we know would never use this company to rent from.

Better choice homes is helping me for more than 2 years now to manage my rental property. They have…read morebeen very professional and exceed my expectations. They are very quick and they have an amazing staff. Lee is the manager for my property and she really does an amazing job. They use all sorts of automated online portals for managing service requests and payments etc. They also have resources to fix anything needed in the house at reasonable cost. I highly recommend them based on my personal experience.

We are currently going through the application process for a rental with Mark Brower Properties…read more Their staff has been very responsive and has maintained communication with us through the entire process. Thanks Avril for all your help! We look forward to renting with you!

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

Sumerae has been incredible to speak with and has answered a ton of questions for me. Looking…read moreforward to working with the team! Thank you!

STAY AWAY FAR FAR AWAY FROM THIS COMPANY! Don't ever use this company! They are a complete joke!…read moreThe clowns tried to come after me for garbage like the stairs they refused to fix! Oh and they so very shadily put in your lease you are only allowed to give them a good review if it's a bad one it's breaking the lease and the will evict you! Completely stay away from this company they are worse than the black plague and they do give af about their tenants whatsoever! So glad I don't live there! They legit sent their alleged collection person to call me mind you it was a worker who works for Rosenbaum! They kept telling me they were gonna put my account in collections. I said, go ahead and do it. They never did mind you. They kept calling me five years later after I hadn't been there in over five years every time would threaten with collections I told him to do it every time they're shady full of crap and just hope that you're dumb enough to give them money.

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

We've been very happy with Mosaic Properties, especially since relocating out of state and needing…read morehelp managing our two rental homes in Queen Creek. They've made the transition smooth, and we feel confident leaving our investment in their hands--particularly thanks to Denny, their exceptional maintenance coordinator. He's responsive, reliable, and gives us real peace of mind. Our homes are well taken care of, and our tenants are happy. Mosaic offers great value for property owners, with fair pricing and a professional, easy-to-work-with team. They truly partner with you as an owner, which makes all the difference. I would absolutely recommend Mosaic Properties to anyone needing trustworthy property management in the area.

UPDATE! Shout out again for Mosaic Property Management! I had a few plumbing issues, they sent out…read more*JB Water and Air" yesterday but the issues required approval from the owners. To my surprise THIS MORNING Espiranza at JB Water and Air called me with the approval! WOW! Not even 24 hours which tells me Mosaic was ON IT getting the approval for my issues! As I said before, if you own a property and looking for a management company I can highly recommend Mosaic! I have rented before using other property management and this is the 1st one I can honestly recommend to others. Thanks again Mosaic! :)

DONT RENT FROM RED HAWK!! -Unprofessional and unorganized-…read more They will randomly charge you for things whenever they feel like it and lie about it.

I would like to say something about jerry... I rented from…read morethis company for 10 years.. Sometimes things dont work out but Jerry has a very kind heart and soul... I was worried as a single mom and he did his very best for me. There a great company! Please rent from them! Jerry is kind and has a big heart which im thankful! Thankyou jerry for the 10 years of knowing you. ‍ shauna

We moved out April 29th - our lease was up the 30th. They sent an eviction notice when WE DONT LIVE…read moreTHERE ANYMORE. Insane people. Argumentative, unprofessional, cranky people. Youll notice they don't even have a public website or number anymore. Thats cause theyre SHADY. Reading other reviews i expected not to get our security deposit back, but its going to be really funny in "court" when we show proof of us moving out on time. Insane people.

Worst company to apply for. Applying with Austin Fleck has…read morebeen disappointing, Frustrated and stressful to me and my family and has caused an impact. They claim that applications are processed in the order they are received, but the experience was horrible. The property was listed for 3 days I went to the website to make sure. I immediately got a tour March 6 I quickly applied that same night and got an email the next business day that they needed more information. I sent them an email and waiting for a response. I waited for a response. I had finally got one stating that my application was approved. I was excited but then they asked for photos of my current residency. That day I was working because I'm also a college student. I even left home early to take pictures of my current residency knowing that I wouldn't get paid for hours missed. Took the picture and sent them immediately. I waited and waited for that email. I had the deposit ready and funds to secure the home because my lease is about to end and it's stressful because I go to school and work and took time out from my class and work so I can be ready for that new home. However I opened my email ,and received disappointing news stating that a customer had already made a deposit and that the home is pending and no longer available What a deposit? I didn't have a chance to put a deposit. Then why was my application approved? I feel like my application was not honored and i submitted and I did everything immediately. I believe " first come first serve" was not honored. I was not given time within less than an hour someone else was approved I was approved and didn't get a chance what a horrible service that is. This process was not fair seemed unprofessional. We spent over $100 on application fee for nothing. Such a waste of time and money as a college student spending $100 on application fee is worthless This property management suck like any other management company doesn't care about their customers all they care about is their money. Those $100+ I won't get back. I feel like I was ripped off and scammed. All they told me was took look at their website and we can transfer but their is nothing available in the area and now I have no home and I have to spend more money because this management keeps your money so beware because their process is not fair I warn you this experience felt a waste of time and money regardless of what they claim.