They are very non-responsive. They say they will do things and do not. They have taken money from our HOA and not returned what was due. They hire people that are way over priced for the task and then claim ignorance. read more

They have been very easy to work with so far. It's nice to find a property management company that is responsive and easy to get ahold of. Highly recommend. read more

I rented a house near Phoenix for two years through FIRST KEY HOMES, and I always paid on-time. What a bunch of crooks! I was never given a move-in survey to fill-out, but there were some small problems which I had fixed. I never received a move-out survey to fill out either. I gave appropriate notice when they tried to raise my rent $450/month, and I left the house very clean and empty except for leaving behind some planters in the living room (see pictures). I paid to have the house cleaned and everything on the property left ready for a new renter. I hadn't removed all of the command strips from the walls (I used the velcro so as not to damage the walls), and they charged me over $100 for removal. There was a hole in a door in the master bedroom for which they charged $40 to repair (might be legitimate/might not as I neglected to take a picture of the closet door), and then charged me $94.00 to remove a shelf and take down my expensive personal shower head. I replaced the HVAC filters days before my move, I had the bathrooms sanitized and the kitchen appliances cleaned as well. I was charged $355 for general cleaning, $200 to shampoo carpets and $200 for non-existent debris removal. I was charged more for utilities than the Utility company charged me. They made sure to eat up every possible dime of my deposit and the overage I had paid on my rent. Simply put, these people are crooks. Impossible to deal with. I sent 15 pictures of the property taken just before I moved, but I kept getting an itemization of the work they claim needed to be done. I am 74-years old and disabled (and they know that). The fact that I took such great care to leave the house in near perfect shape was totally disregarded. CROOKS! CROOKS! CROOKS! Stay far, far away from these people. Roxane L read more

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I've been working with Transcity for 15 years and have never had even the slightest issue or concern. They've done an outstanding job on both the renting, as well as maintenance/management side, and have helped work through a few heavy rounds of repairs, always providing pictures and responding to email or phone calls in a timely manner. Highly recommended! read more

Transcity Property Managment is "OK" - they DO return calls, and are on top of paperworks, etc. It's a well run company in that sense. That said, they don't do much more. Maybe I'm expecting too much for my 8% (or about $1000 a year for a condo they managed). They certainly don't do any sort of annual inspection of a property. They get the job done, but if you expect them to be concerned for your property like it was their own, maximizing rent, doing an annual inspection, getting it rented in a few days (vs a month, or more) ... you probably need to avoid a management company, and just do it yourself. read more

My wife and I could not ask for better service from a property management company. Recently, our condo was damaged by water coming from another unit. Not only did DJ (our TransCity representative), jump right on it and make us aware, he also immediately coordinated the repairs, helped us with a call to the insurance company and followed-up with our tenant to make sure they were ok and not inconvenienced. In short, DJ treated this issue as if it were his own, which is EXACTLY what we needed. He took what could have been a very stressful situation and made it completely manageable and hassle-free. It's also not the first time he has helped us with such situations, and every time he has been the consummate professional. Again, we could not have asked for better service from our management company. Thanks DJ and TransCity! read more

I'm so surprised by some of these reviews. I didn't have those experiences AT ALL. TransCity was the most professional management service I have ever worked with. They were quick to answer my calls and to return them (I don't even remember ever not being able to get in touch with them, actually) and Barb is the kindest person I believe I've ever worked with. The house I rented was extraordinarily beautiful, it was well maintained and like an oasis. I could pay my rent online, which was so helpful and easy. I'm definitely going straight back to them if I ever rent in Arizona again. It was absolutely, by far, the best experience I've ever had renting a house. Highly recommend using them! read more

Over 10 years ago my husband and I rented a house from TransCity. We had such s great experience with them that we now are having them manage 3 rental properties that we now own. They do a fantastic job communicating any issues and have had our houses rented within 30 days of someone moving out. I couldn't be more pleased with them. I highly recommend this company for both rental property management AND to rent a house from. read more

Recently worked with Charlie on renting a home, me and my wife are impressed with the white glove service he provided. They were able to meet us at the property we wanted to see on a moments notice. It's hard during the week for us to see homes after working hours, so we were impressed by the impromptu showing, the night we inquired. Follow up is very quick and they seem to work hard for both renters and homeowners. We really like the service and the quality of the home we looked at. Looking forward to renting a property managed by true professionals. read more

If I could have given no starts I would. Long story short- we rented for 2 years from this company. Always paid our rent on time and kept the home very clean. We gave our notice and all was well. We did our walk through with the leasing agent and she said everything was great and expect your deposit back within 14 days. Well we got our deposit back- after they stole 648 dollars from us. Stating it needed additional cleaning for one. Which was a complete lie I cleaned it my self and even washed the walls. Also charging us for the home to be re painted inside to the tune of 400 bucks. Which they so graciously only charged us 200 of that because they decided the owner should split that cost with us. Seriously???? Why are we paying for paint??? There were no marks or crayon or dings or dents or wall damage at all. We were charged for missing door stoppers, which were not even present upon move in. We were charged for smoke alarm batteries that we replaced just before we left! Lots of other things also that were just crazy. This company seems great on the surface but read the potential lease. It protects them only not the renter. They make you go above and beyond and they don't give you anything in return. Our home had nasty dirty carpets, blown bulbs, dead smoke alarm batteries and a back yard full of cigarette butts. - all of which was noted on our move in conditions sheet but they don't seem to care about that. We had no choice but to move in anyway because we were moving from Maine and had no other options on such short notice. They took advantage and then want to charge us for things the owner should be paying? Ah no I don't think so. I've decided to file in small claims court for my money. It's really not worth it but it's the principle! I'll update my review after my case has been heard. Please people find somewhere else to rent if you don't want to get burned by a company that cares nothing about you. Well I have to update this review because of the owner Charles getting back to me. He emailed me and seemed very upset about what happened to me. He actually mailed me a check for most of what I was being charged for. I was very pleased. He seemed genuine and he made me whole and for that I'm very appreciative. I have to say that after dealing with him I would rent from them again. read more

Transcity is a great company to work with. They are quick to respond to phone calls and repair requests. They have great customer service and I have had good experiences with their friendly staff. The owner is easy to get a hold of when I had an issue. read more

I looked at a property that they are managing. After seeing the property I had a few areas of concern like the roaches I saw throughout the house and the back sliding glass door not locking. I wanted to know if the house would be exterminated/bombed to get rid of the roaches and if the sliding door would be fixed. I received no response from Barb to my email of concerns. This was just 2 of the items on my list. The carpets were not clean, the hall door closest was off the hinges, the tile floors were cracked/damaged in most of the rooms, the ceilings have cracks, the dish washer is falling apart. If I can't get a response to 2 areas of concern how would I get answers to others. I saw another property that I wanted to view that Barb is also listed as the contact. I asked if I could view that one. Her response was that property isn't available to view for a few weeks even though the listing says available to view after 4/1 and today is 4/8. I'm still waiting on a response to that text I sent. Is it that I asked to have 2 items taken care of in a house I would have liked to rent? Is she not wanting to deal with me? I'm beginning to see why the house I looked at is still on the market after 22 days. I'm not sure how the owner of the property would feel if they are aware of how easy to fix issues are being handled. read more

Transcity is a forward moving company. There isn't a real estate investor around that won't complain about how much a management fee is. But most investors don't want to handle all the issues related to managing the property, dealing with tenants, staying current on all the landlord tenant laws, dealing with vendors, etc. You can scream about the management fee, or you can scream at the judge that just told you that you attempted an eviction improperly and now you have a nonpaying renter for the next 6 months. There are reasons management fees are high. But they are high across the board. Transcity remains competitive and the have the years of experience required to avoid the mistakes that a far too often made by those that are new the practice of property management. We have used them for 20 years and they document everything, fix things fast and respond rapidly to requests read more

When I moved out of the property I rented through TransCity, they kept several hundred dollars of my security deposit to fix problems that existed in the house before I moved in. For example, there were large paint stains in the garage when I moved in, which I documented on the move-in checklist and took photographs of, and they charged me several hundred dollars to repaint the garage on move-out because of those stains. Despite owning a steam vacuum they required the receipt from one of their approved vendors to clean the carpet on move-out or they would charge even more. The house was cleaner when I moved out than when I moved in. Don't rent here if you expect to get your security deposit back after doing everything they require. read more

I was referred to TransCity through a friend who uses them. I thought having this reference was beneficial since it came recommended and could have faith that the company was reputable. In the beginning, I will admit that I was satisfied. HOWEVER, I ran into a situation where they replaced the fridge with a used one without consulting me (asking me if I wanted a new one or old one). Per the contract, they are to consult with the homeowner for any expenses greater than $200. When I brought this to their attention they recognized their error and agreed to replace the used one with a new one. Per my conversation with the TransCity representative, he indicated that the company would cover the difference as a result of their mistake. They did not take any expenses out of my account at that time. I was satisfied that they not only acknowledged their mistake but wanted to make it right. I then closed my account due to selling the property and I collected my keys from them. I assumed all as good and I was done with them. Unfortunately, they come back to me months later indicating that I have an outstanding balance for the fridge. Seriously?? Apparently, whatever miscommunication they had internally about covering for their mistake was passed along to me incorrectly. If they never intended to cover the difference for the fridge then they should have and could have debited my account at that time. Even at the time of closing out my account and collecting my keys, it should have been identified if there were any expenses outstanding. They made me believe all was in good standing. Now, months later they come back to me asking for the difference instead of writing it off due to their own internal mistake and poor business practices. They had every opportunity to collect the funds if they never intended to cover the entire difference for the fridge. It is apparently that they do not value customer satisfaction/service because any other company I know would recognize that it isn't worth collecting on something that was their own mistake to begin with. This last experience with them left a sour taste in my mouth and reflects negatively on the quality of their service if you ask me. read more

Since there is no option for ZERO stars then I'll choose just 1. We toured a property in November 2013, and moved in mid-month. When we toured the property, it was not clean (I've done property management before - so I can look past the issues), we decided to put in our application and I did a bunch of leg work to get all of the necessary paperwork turned in because "rental verifications weren't coming back". We were told at the time of applying that the owner was willing to replace the flooring in the bathrooms and kitchen, to which we declined. We picked up our keys after dropping off all of our move in money. Got the the house and opened the door - IT WAS STILL FILTHY...to the tune of there being URINE on the floor in the kitchen by the stove and in the master bathroom. I immediately called Kim (she no longer is with the company) and she said she'd call me right back. She called Barb (the leasing agent - no idea if she still works there or not) and found out that the "ball had been dropped" and cleaning didn't get scheduled (no kidding). They explained that there was nothing they could do until Monday - which put us between a rock and a hard place because we had movers coming and we had to be out of our old place. So we took the house as it was and noted the move in inspection form. I mailed the move in inspection form to them before the end of the month. Fast forward 2.5 years...we're moving out. I use their recommended vendor for carpet because the letter that was sent to us (via email - I'm not even sure that it's considered a LEGAL way to serve a document) specifically stated: "If the carpets are not cleaned by one of these vendors and the cleaning job is not satisfactory to the landlord's standards, we will not recall your carpet cleaner. Transcity will hire one of these carpet cleaning companies to clean the carpets and this cost will be charged against your security deposit." I emailed over copies of the receipts for the carpet cleaning. We also hired a professional cleaning company to come in and do the cleaning (because no matter how hard I tried, I could not bring myself to leave the house filthy AND urinate on the floors - even though I was well within my right to do so since that is what they considered acceptable when turning the property over to me). I included the receipt for the house cleaning as well as MY copy of the move in inspection form because when I had previously asked for a copy - it couldn't be located. We received our security deposit settlement and we were charged $250 for carpet cleaning and $225 for general house cleaning - WAIT WHAT? So I contacted Transcity on Tuesday, May 31, 2016 to get this taken care of. I spoke with the property manager who reiterated to me that the person who does the walk through is "new" and "overwhelmed" and could I please resend him the copies of the receipts? I forwarded him the email that I sent originally that was date/time stamped. I called him back on 6/1/16 and was told that "he's been overwhelmed since a co-worker is out and hasn't even looked at my email. So he does while he's on the phone with me, and says he's going to talk to the Broker and "get back to me" but if I don't hear from him to call him because "he will forget". So I called back that afternoon and left a voicemail for the Broker (no return call). I called on 6/2/16 and spoke with the person who does the walk-throughs and he was "just getting ready to email me" the photos that he took during his walk through and that they're not going to refund any of the $475 that they charged. So I had to clean a house when I moved in (that the previous tenant I'm sure was charged for but was never actually done), I paid to have it cleaned when I moved out TWICE (once on my own dime and once out of my deposit) AND even though I used THEIR recommended vendor I got to pay to have the carpets cleaned TWICE also? How exactly is that right? read more

I moved into one of their properties in October and it has been a complete nightmare. About 2 weeks in, the bathtub was stopped up with standing water that would not drain. I called not once, not even twice but three times before DJ finally placed a call for a maintenance guy to come fix it and a few other requested repairs--the gate, ceiling fan remote, shower head, 2 other bathtub drains cleaned from previous tenants hair. The backyard is a mud pit due to water constantly running. The weeds have covered the entire area and I'm still waiting for this issue to be resolved...again ongoing since I moved in. There is no heat on the first floor of the house due to faulty construction which the owner has no plan of resolving. It has been a very cold winter living in this property. And was told by Charlie today, that no one prior to me living in this place ever complained...really? That's the response a current tenant receives because the house is cold? I've placed several calls to DJ concerning the lack of heat before he had someone come out to find out why there is no heat on the first floor. This issue was first noted in November/December and after more phone calls to Diane and DJ, an HVAC guy came out in February. Due to their lack of urgency, I purchased a space heater and deducted the amount from my rent. I'd done the same thing for the purchase of a shower curtain rod that they'd simply placed on the ledge of tile because it was too short and kept rolling off. I digress...so after speaking with Charlie, I find out that the owner is not going to accept my solution to bringing heat to the first floor. Other specifics, (and this is for you Charlie who's been in the leasing business over 30 years) I'd requested a ceiling fan for one of the bedrooms that does not have one back in October 2018. I still don't have the ceiling fan and here are a list of excuses I've been given each time I've called and talked to DJ: I'm going to run that by the owner, still waiting on the owner's response, the owner has agreed but it will be after the new year before it's done, still waiting on the owner, the owner is deciding which one she wants. Since October to the present, this is what I've been dealing with. It's a ceiling fan! Upon picking up keys on October 1, 2018, I was told that I would get new keys and the lock box would be taken off the front door. Never got new keys and it took them over a month to remove the lock box due to my prompting with phone calls. The same thing happened when I requested garage door openers. I called to request them and the second request was made in person upon dropping off my March rent. Amazing, the garage guy came out the same day my second request was made. Every request made I have always had to follow up with 2 or more phone calls. Diane has assured me that this is not the way they conduct their business. DJ has apologized for not following up and asking me, "no one has contacted you about that?" It's been 6 months and the way they conduct their business has not changed...so, yes, this is the way they conduct business...the absolute worse leasing company ever! As I contemplate over the dealings with this company, I realize that most of these issues are first world problems but the expectation of having heat in the 21st century in America in a $2k+/monthly rental property is not too much to ask for. read more

I've been using Transcity Property Management to manage my rental property (a single family home) for about 16 months and I've had very good service from them. They return calls promptly, take care of everything a landlord would usually do (advertise and find reliable tenants, do credit checks, take care of repairs, rent collection, inspections, etc.). I received my inquiry via email as soon as I hang up the phone with them. They only charge their management fee in the months that someone is paying the rent, even though they are still working hard on my behalf when the property is vacant. You have a choice to direct deposit the rent to your banking account, and all I have to do is approve any major repairs - it could not be easier on my end. Thanks to Charlie and Debbie for their good judgment and helpful service over the years. read more

This company has a great staff and great leaders who are willing to help you out! They are very professional and easy to talk to. They are all very experienced and know what they are doing. I loved working with this company and know they have their tenants best interest in mind. Honest in all their dealings. read more

TransCity Property Management has managed two homes we owned in Arizona for over 10 years. We have sold both properties in the last 6 months. We have been thoroughly satisfied with their management and professionalism. As owners, we have always tried to keep up the properties. Unfortunately, we have had a couple of tenants that caused damage and left some messes. TransCity has always kept us promptly updated on the status of the property. I want to single out Colleen Shearer who has been our contact person the last several years. She has been outstanding to work with. We were out of state owners and we only had to go to Arizona once for each property prior to it going on the market, Colleen coordinated all the work that had to be done as one of the properties was left a mess. She went beyond what she needed to do and we can't thank her enough. We recommend TransCity Property Management and if you are lucky enough to work with Colleen Shearer, you will be satisfied and happy with your choice. This is an experienced property management company and they have lived up to what they told us they would do for our properties. We couldn't have asked for better! read more