So I really hate to even do this but I have been waiting since early January for a crown that I…read morehave already paid for and it is now mid April with no change and zero assistance from anyone at the front desk/office. While waiting for the crown to be delivered the pain has been increasing yet whenever I call and the times I have physically gone inside to ask about an ETA for the crown I paid for the only response I ever get is "we get shipments everyday we'll call you to set an appointment". Every single time I call. I mention how long it's been, I mention I've called before, I mention the pain - I get the same response or I'm put on hold for 10-15 minutes awaiting an answer that is "the doctor will call you". No one calls. Three months of this and my recent call went exactly the same as the others - the woman who answers the phone says "oh really" when I told her how long it's been and that now there is redness and the pain is becoming more frequent......I am told to wait. I was initially led to believe the crown would be completed "within two weeks," making this three-month delay especially concerning. In the meantime, I have a visible gap in my smile, persistent redness in the gums, and increasing pain when inhaling or eating hot foods. I'm unable to properly brush that area, leading to plaque buildup on surrounding teeth, and I can only chew on a small portion of my mouth because even small bits of food are beginning to cause discomfort.

It has now been four months and I am still waiting for a crown that fell off. During my initial…read moreconsultation, the dentist hit a nerve while probing, which caused significant pain and made me physically jump. Instead of acknowledging the discomfort, I was reprimanded for reacting. During a routine cavity filling, my lip was cut with the drill and bled for nearly an hour. Additionally, appointments were consistently booked weeks out, making follow-up care difficult. To make matters worse, the office submitted incorrect X-rays to my insurance company, resulting in a denied claim. I later learned that the issue was simply an improper X-ray submission procedure, which delayed treatment unnecessarily. The front desk staff were also consistently unkind and dismissive. Overall, this experience was frustrating from start to finish. I hope the office improves its clinical care, administrative processes, and patient communication so others do not have a similar experience.

Like other important things we do at least once each year, I've been making sure to get my teeth…read morechecked after I had a "bad cavity scare" years ago. All I remember was that something was making my jaw hurt so bad that I had semi-fainting spells. I couldn't think straight and I couldn't get ANYTHING done. Worst of all, I couldn't eat ANYTHING regardless of how appetizing they were. In other words, something I didn't really think twice about is now IMPORTANT enough to demand all my attention. I was freaking out about how bad my cavity must be. I was dreading the possibility that I would not have to remove my wisdom teeth (and stressed with the image that another stupid oral surgeon left by showing me his "hammer and chisel"). I just didn't like the feeling but was motivated enough by the extreme pain to go deal with it. Thank all things good, however, that it wasn't a cavity nor had it anything to do with my wisdom teeth. It was just a bloody popcorn kernel that had wedged itself into my gum. I have zero cavities and am part of small percentage in humanity that will never get one. =) Long story short, I've been coming to Dr Jang's office since my move to Monterey and have had no complaints regarding his practice. For one who doesn't really like dentists since childhood, he has been the first dentist that I'm willing to remain with due to his professionalism and thoroughness. He doesn't do "hammer and chisels" (remove wisdom teeth) so that thought alone keeps me seated instead of running away whenever I'm here for a cleaning. Great dentist and friendly staff. Definitely recommend for those in the area looking to establish a dentist! 15/03LR

Doctor Jang is the best!!! Just had a root canal no pain whatsoever, he is so kind!!! His staff…read moreis the best!!! Been his patient for a few years now!! So thankful for him!!!

The dental office of Philip Wolf offers excellent care starting with the front office. The staff is…read morefriendly, helpful & very kind. My cleaning was done gently & thoroughly and no pain after. The Office is spotlessly clean...Highly recommend!

I went in today for a teeth cleaning and was happy to see dental hygienist Sentra. She is amazing,…read morekind and meticulous in her approach to my teeth. I was also very happy to see Dr. Wolf. Over the years Dr. Wolf has treated me with care and my teeth are a challenge.

Dr Wolf and dental hygienist Senetra are awesome. My teeth were a disaster, a real dumpster fire…read morebut tDr Wolf and his team have been amazing.

Dr. Wolf and his staff at Monterey Peninsula Smiles are truly exceptional. From the welcoming front…read moredesk to the attentive dental assistants and, of course, Dr. Wolf himself, everyone is incredibly friendly and caring. I wholeheartedly recommend Monterey Peninsula Smiles to anyone seeking dental care.

I am so disappointed with the front desk staff ! This place came highly recommended and i came in…read morethe first time for an emergency, my crown came off, they weren't able to help me make a new crown because there wasn't enough time scheduled so i went elsewhere and got it fixed. I thought I would give them another shot since my friend recommended this dentist so highly. So I made an appointment for a cleaning... I came 15 min early for my appointment as I do with all medical appointments just in case they need me to fill anything out. I waited and waited and waited. People who came in after me got called in while I waited past my appointment time. Finally, after waiting 10 minutes longer, I got back up to the counter to ask what my appointment time was, they confirmed the time and stated they were setting things up... WHAT, I think the receptionist might have completely forgotten to check me in because once I said something then they took me in a couple minutes later! How upsetting that they don't value people's time. As I mentioned this dentist was so highly recommended I wanted to give this place another chance but the front desk staff didn't meet my expectations. This is the second time they have had a mishap here. First with my "scheduling" enough time for my crown and now forgetting to check me in. Wow. I am so disappointed. The doctor was great! Very nice and explained everything clearly. He cleaned my teeth and told me about some fillings coming loose and about needing to replace them. I definitely think this dentist is better than the one I had been seeing for a few years, at least he remembered me from the first visit I had lol. That's saying a lot. I feel like most dentist office is like an assembly line, they are trying to work on 5-6 patients at a time and they don't even remember your name.

Dr. Jang and his staff are excellent. Don't waste your time in traffic going into Monterey when you…read morecan go here where it's much more convenient and the service is great. I've gotten routine checkups and cleaning for myself and daughters aged 7 and 3 without any issues. I've also gotten a root canal and crown and what I love most about Dr. Jang is that he is honest and not pushy trying to sell services to you. He's honestly the best dentist I've had. The best part is that if your military they accept United Concordia AND MetLife, so you don't have to worry about that when Tricare switches back every year or so! I was actually in the middle of a root canal and crown process when they switched and I transitioned smoothly with no issues.

Some time back, I went to Dr. Horeau for a gum issue, who referred me to an endodontist. Turns out…read morethat the endodontist also goes to Dr. Horeau for his own general dentistry needs. Imagine, a dentist to whom other dentists go; what a recommendation! Dr. Horeau's office is very clean and well supplied with what looks like the latest technology. Dr. Horeau is also a very happy and charming individual who I think can find common ground, in conversation, with anyone. He has the kind of personality that will make you almost happy to go to the dentist!

This is my favorite dentist in all of Monterey county!…read more I've had my fair share of horror stories going to the dentist as a kid.... I still don't remember if I even had any issues or pain or complaints back then! I connected with Dr. Hoarau years ago, back in 2000. He did an awesome job with bonding that is still in tact! Moved away and now I'm back. Every session has been a relief (Cleaning & removal of silver filings). We always have a good time talking & laughing. He's the dentist I've always wanted! Like the grandpa I've never had. Nadia (receptionist) is a sweetheart! I enrolled in a dental discount plan that unfortunately, he is not on their providers list. So, I'm going to cancel the plan and just pay out of pocket. It's really hard to find quality people that do exceptional work! So I'd rather just pay out of pocket and be a loyal client. Highly recommend him for dental work! You'll love him!

I was absolutely impressed. I wasn't expecting much since it's a dentist in a strip mall, but the…read morefacility was nice and clean. The dentist was very friendly and seemed knowledgeable. The only reason I am not giving 5 stars is because I had to wait a while. I guess the dentist was out the day before because she wasn't feeling well and had to try and fit people in the day I was there. She she was jumping from patient to patient so I was there a long time. But I was happy with everything else!!!

10/10 recommend ! The staff is super nice and makes me feel very comfortable (: Dr.Doshi is super…read moresweet and funny. She always make sure I'm Feeling okay during my dental work.

My family has been going to Shoreline Dental for 15 years - Heck, when we lived in Santa Cruz we…read morestill drove all the way down here. Everything was wonderful till the last ownership change this past fall of 2024. Started getting billed these huge amounts just for getting cleanings and x-rays. Finally found out that the new owners are NOT in network with Blue Cross Blue Shield.... First of all, never got any notification via phone call/text/mail of new ownership. No mention either that they were not in network anymore. So we went from $0 copay for cleanings and x-rays to now owing over $800. I had no reason to question the trustworthiness of this office until they did this. Totally unfair and deceptive practice(s). The dentist failed his duty to make the pertinent disclosure(s). This is known as silent fraud. Will go to small claims court if necessary....who's got an extra $800 lying around? Not me... We are now looking for a new dentist - and I bet other DOD employees are doing the same as most DOD employees here have the same insurance!

I have been a patient at Shoreline for over 7 years. The care there has always been exceptional…read more Dr. Sihoe one of the best dentists I have ever been to. During covid lockdown I developed jaw pain. I quickly was given an appointment, Dr diagnosed I was grinding my teeth at night ,like many others, due to stress of covid. They fitted me for a night guard which immediately resolved the problem. Office and dental staff are always courteous and professional. I highly recommend Shoreline for dental care. Shirley G.

I highly recommend Dr. Al for all dentistry needs! He is always very welcoming and shows…read moreappreciation for his patients. I haven't had any issues with any of my dental procedures. He's gentle and makes sure patients are comfortable. I always receive appointment reminders from their office manager Sally. If there's ever any conflict I have with my schedule, she goes above and beyond to make meet my needs. I feel at home in this office and they are very customer service oriented. The staff is very experienced and clearly knows what they're doing!

Unfortunately, I did not receive the same experience as others…read more I waited almost a month to write this review in hopes that maybe I was being too sensitive or that it was my fault it was a bad experience. That was not the outcome. Now, the ladies were very friendly while I was there as well as DDS Al LaVilla but they weren't very professional. While laying in the chair, comments were made like, "Why didn't they cap all your front teeth since the ones capped look better"...Not everyone is made of money. They were very insensitive to how much dental work costs even with insurance. Felt like a money scam since they said they would cap them and they just tapped my teeth to tell me which teeth needed cavities. I never received any print-out about what would be done and how much it would cost. They also referred me to an endodontist for a $250 x-ray that I asked not to do. I already knew from a previous dentist what was wrong. Even after leaving I have no idea what teeth needed to be taken care. When I called, I nicely explained that they were not a good fit and that I need to cancel, they argued with me. VERY UNPROFESSIONAL

I paid $450 for a set of retainers. Because they cut them too short they had to be remade and I got…read morecharged another $225. So for ONE good set of retainers it cost me $675 to get what was promised for $450. I asked to not have to pay for the set they messed up on but have not gotten a reply back or a refund of the extra $225 I was charged. I am not happy!

Dear Dr. Eisinger and Staff,…read more You may not remember me at this point but I'm still going to write - finally - to thank you for the services and time rendered my way. I'm sure that after all these years being "you" in this particular field, I'm not worried that anything is going to have changed in the last months since I "graduated" into a non-metallic smile. No, I'm certain of it as I've had the chance to witness quite a bit of care under your meticulous and rigid old school practice of orthodontics. You are very *particular* and it was very evident each visit. Yes, I noticed and I thank you for that. For a little context, nothing ever enters my mouth except good food and drink. NOTHING. My primary dentist had to almost beg me for years to do two things: (a) remove wisdom teeth and (b) get braces. Wisdom teeth finally happened almost 7 years of (suggested) *begging* and braces...well, you can thank COVID for that. It became one of the bucket list items due to the mask policy. I could *HIDE* my mouth was implemented. *HIDE* that shiny metallic smile was suddenly an option. HIDE the process was now a possible reality. So it should have been no surprise that I eventually visited your office. And you know what won me that day? The DAMON system that you actually use at your practice. Yes, I'm familiar with those wires from my MBA program. YEARS back, a classmate in the MBA program actually worked for the company in Glendora that produced these particular wires. I never forgot that speech and I knew I wouldn't go for it unless it was *these* particular wires. You had them. You were *geeked* out that I understood the molecular particulars of how they worked and why I needed them. That made the choice easy for me and I went for it. Financing was simple. Insurance was checked and a financing program was immediately handled in-house. For those who are new to this. Think car-loan made far more accessible without a ridiculous APR. In fact, how about *no* APR? Now here's the true reason they are an easy 5-star in my book besides the system that they use. It's Dr. Eisinger and his staff that made the process better for me. He won't remember this by this time with all the clients that come under him BUT I will always remember the grace and dedication that he showed me during the 1.5 year period. THANKSGIVING. Wire moved too much that it was poking into my cheeks and causing a slow bleed. I didn't want to call his cellphone as it is...thanksgiving. I called first thing Monday morning at the office (and they were closed and only open for paperwork). Angel took the call and told me they would get back to me. I waited patiently...received a call back and guess who came to fix that issue? You bet...Dr. Eisinger took care of it by coming in to make sure it stop hurting. How many doctors do you know that are like that? Six months later...same BS happened with the wires. It's simple. It's the Damon system, read up on it...the wire moves as your teeth moves and sometimes those tiny millimeters make a huge difference on how your mouth (or inner cheeks) feel. Guess who once again showed up to deal with it when they were closed (just my luck) on a Monday paperwork day? The man himself. THANK YOU. All in all, the fact is I'm really happy with how my teeth looked in comparison to where it started. It was a really fast process for an epic change. Painful as expected due to the speed that is involved but it was worth it. Special shout out to Michelle (you absolutely rock...seriously, THANK you as well... you're a god-send) and Angel (thank you for being so on-top of everything else). And of course, thank you Dr. Eisinger and staff that were involved in this whole process. Here is finally my proper review. Sorry it's late but it's truly MUCH deserved. Best wishes in 2023 and may you all remain healthy and well. (I hope you all get this thank you letter - or I'm going to print, spam, and mail it all your way.)