Reached out this company because it was recommended in our Facebook group for city of Surprise…read more They replied with a quote and availability within the hour when they came out to service my dishwasher. They were friendly and timely. I would recommend this company. Brian was a great technician, and the charge was less than what other companies were quoting.

We scheduled a dryer inspection with Mallard Appliance for $69.99. After the inspection, Rebecca…read moreinformed us that the required part had been ordered and scheduled a follow-up appointment for the following week between 2-4 PM. However, at 1:39 PM on the day of the appointment, she called to say the UPS package had been lost and the appointment would need to be canceled. We were frustrated by the last minute notice after planning our day around the scheduled repair. The following morning, Rebecca called again and stated that a replacement part would need to be reordered and would take another 7-10 business days to arrive. We politely asked whether any discount or other accommodation could be offered due to the delay and lack of timely communication. Instead of addressing the concern, Rebecca immediately suggested that we could use another repair company if we preferred. When we expressed concerns about the communication and asked to speak with the owner, Rebecca stated she was part owner and insisted the answer would still be no. During the conversation, the call was abruptly disconnected. When we called back, Rebecca stated she had been speaking with Brian, the owner, but we were never given the opportunity to speak with him directly. Fortunately, we contacted another appliance repair company that had the part immediately available and complete the repair the very next day. Overall, the experience with Rebecca from Mallard Appliance was disappointing due to poor communication, last-minute cancellation, and an unprofessional response to reasonable customer concerns.

Dave did a great job installing an icemaker quickly and efficiently. Nice guy and easy to work with.read more

Dave is the best. He figured out what was wrong with the ice maker and gave me the right answer. It…read morehelped me a lot and my ice maker is running smoothly. Thank you Dave for your service.

My rating is based on a telephone conversation with a gentleman at Elite named Steve. It isn't…read morebased on a service experience--and that's a good thing. I called about an LG refrigerator I wish I had never bought, but that horse is out of the barn. I thought the cooling section was not running cool enough (the freezing section is (barely) okay). After explaining my observations, Steve explained some things about temperature variation in refrigerators and indicated it was probably doing the best it could. No repair would improve performance. He said he could come and look at it, but that would cost me a $90 service call and probably yield nothing. We discussed the situation a bit more and I decided to take his phone advice, rearrange the food in that section, and see what happens. I also told him that if ANY appliance in this house needed attention, he is the first person I will call. He has earned my loyalty and he has never put a hand on anything here! Directly, at least. I am gratified and impressed with this kind of honesty. I'll be in touch, Steve.

Michael came, evaluated, fixed and did an excellent job. Very nice, courteous, and knowledgeable…read moreyoung man. Thanks Michael. That's why I continue to use them. Highly rated by others and me!

Jordan was very professional and pleasant. The work was done efficiently and left no messes…read more Very pleased with Jordan and My Appliance Guy.

We had an issue with our washer and contacted My Appliance Guy because of the good reviews…read more Setting up the appointment was easy, and Hallie was very accommodating, friendly, and has great customer service skills. We were sent a text confirming the appointment and who would be coming. The day of the appointment Jordan, the tech, texted to say he was on his way. We really appreciated that we were kept up to date on every aspect of the appointment. Jordan quickly diagnosed the issue with the washer; he had the parts on hand; and got the washer up and running. Jordan was very knowledgeable, efficient, professional, respectful, and friendly. We would highly recommend them for any appliance repairs.

I contacted Mr. Appliance because my parents' washing machine wasn't working. Over the phone, I was…read moregiven a diagnosis and an estimate, which I understand is only preliminary until they see the issue in person. Once on site, the quoted price changed quite a bit, and while they did fix something, it turned out not to be the root problem. I ended up needing to call a plumber afterward, which made me wonder whether the initial repair was truly necessary. That said, the technician was professional, courteous, and seemed like a genuinely good person. This is clearly a family-run company, and I can't say anything negative about their demeanor or professionalism. Just be prepared for the possibility of price differences from the initial quote once they're on site, and that the repair may not always address the full problem if other trades are involved.

Was the first person to respond to my project. Quick response rate throughout, came out next day,…read morecalled and gave me a 30 min heads up before arrival, thorough inspection.

I originally planned on installing our new dishwasher and double wall oven myself, but my wife said…read more'call the guy.' 'The guy' ended up being George and am I glad I called him - he was here the next morning (on a Saturday) and did a great job on the dishwasher but Home Depot delivered a damaged oven so we waited another week for it to arrive. The replacement oven arrived this morning at 10 and by 12 George was here installing it. I can't rate George and his company high enough - prompt, professional and extremely likable. Oh yeah, and he's also extremely reasonable - way less than I was anticipating. Don't screw with this stuff, call a professional. Call the guy :)

I needed to replace an over the range microwave oven with a exhaust fan and a bathroom mirror hung…read moreover a bathroom vanity. I checked Yelp and found Henderson Appliance which had all 5 stars. Called there and the owner, George, made time to come. He came on time and did the job with no problems or hassles. The fan looks and works great and the mirror in the bathroom is perfect. The price he quoted me over the phone and we agreed on was appropriate and fair. He is a very pleasant person who did a great job. I will be calling him for all my appliance problems .

Carlos came out he was super professional. I had a problem with our dishwasher. He quickly…read morediagnosed the problem. Fixed the problem and left my house cleaner than he found it! He did an amazing job!!! Best of all my wife was really happy with the price we were charged!

They diagnosed my dryer and the belt was torn. He is coming back over to replace it tomorrow.read more

Called Andy late in the day and he was able to come out that same day!! He fixed the noise my…read morefreezer portion of my side by side refrigerator. I was so happy to get it fixed! This was after spending 3.5 hours trying to get Lowes protection warranty plan to schedule an appointment. I won't be buying a worthless warranty plan fron Lowe's again!!!

Responsive, fast, came the very next day! Solved our problem in one visit and was very reasonably…read morepriced!

Paul provided absolutely outstanding service!…read more We woke up to discover our refrigerator had stopped working and everything was beginning to defrost. I messaged the bargain busters before business hours and received a response within minutes. Within an hour, Paul had diagnosed the problem and helped us schedule a replacement as repair didn't really make sense in my case. He was knowledgeable, friendly, and kept us informed every step of the way. It's rare to find someone who acts this quickly while still providing such excellent customer service. I highly recommend Paul to anyone needing appliance service.

Paul is outstanding, I found him on yelp because I needed gas stove repaired ASAP before my tenant…read moremoved in the same day, and Paul arrived in 1.5 hours after we spoke and was able to fix it on the spot, I am so grateful, and highly recommend him!