Really impressed at my second visit to Caliber. The first time I came near a year ago I purchased the lifetime alignment package, noticing my car was pulling a bit I scheduled an appointment on line and received a confirmation email. When I arrived I was promptly assisted, was asked a few questions about the vehicle and was told to have a seat. I made myself a cup of coffee and took a seat in the comfortable waiting area. I had just finished my coffee when my name was called and scheduled alignment complete. I was in and out in 30 minutes. Awesome service, highly recommend. read more

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The absolute best service! I was on my way to Austin and had a flat. Nick told me to bring my tire in and they would patch it for me. I was in and out less than 15 minutes, free of charge! Discount tire told me that I could not make an appointment and it would be at least a two hour wait. if you need any type of service on your car, this is the place for you! read more

Nick and Jessica provided fantastic service and made my hectic morning not so stressful. I love the fact that they offer a road trip check to make sure I will be traveling safely on the highway. The facility is super nice, clean and has a play area for kids. Highly recommend Caliber over the regular auto shops with poor attitudes and smelly waiting areas! read more

Very professional and communicated with us on every step of the way. They also have a play area for our toddler to keep her busy. Great place to do business! read more

A little pricey but they guarantee their work. I have going here since they opened their Golden Triangle station. I follow all their recommendations which coincides our vehicles maintenance schedule read more

Inspections are the same anywhere but here, we were comfortable while we waited. Super quick and easy Inspection. I'm a sucker for a car place with a nice sitting area because I always have kiddos with me. Super new and nice indoor playroom/playscape for kids to 'be kids.' Touchscreen Starbucks coffee maker. Free water. Free WiFi. Sold. read more

Caliber Auto Care - Indoor playground - Auto Repair Near Me - Fort Worth, Texas

I took my AWD car in for a differential and transfer case lube change. As they did the service, I watched what fluid they were using as they did the job. When I got home, I reviewed the bill and noticed that what they charged me for, versus what they actually put in my car was 2 different things. After researching what my car required, I found out that they had put the WRONG fluid in my car. Not only was it the WRONG fluid, but what they charged me for was much more expensive. After I returned to speak to the service guy, he admitted that they had put the wrong fluid in my car and couldn't replace it with the correct fluid because they didn't have it. How on earth can you charge a customer for something you don't even have? Fraud! They said they would order the correct fluid and replace it once it had come in. After calling for several weeks, they finally got the correct fluid and replaced it at no charge. No telling how much damage was done to my car for their failure and deceit. I believe that if you don't watch them work on your car, you are making a BIG mistake. They will never see another dime of my money. read more

Very fast... very efficient service. Staff had awesome customer service. I will definitely be back!!!

The service technician representative did an excellent job of performing diagnostic checks on my vehicle and explaining any relevant/impending service that would be needed on the vehicle. Super appreciative of the resourcefulness of the staff and the availability of the Starbucks-quality tea. Thanks! read more

Caliber Auto Care - Charging/gaming station - Auto Repair Near Me - Fort Worth, Texas

I haven't even checked out and this has been my best service experience ever. Children's area, iPads, great free Starbucks coffee, tazo tea, and water and the service team is incredibly friendly. They tell you how long it's going to be and will update you on the status. There is a dog park, free shuttle service, free WiFi, and more. Much better than Kwik Kar and other locations for basically the same price. This will be my new service home! read more

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First time in - arrived about 30minutes before closing time and they got me in to get an inspection done. The tech even came in and showed me that oil had some how gotten in my air filter cover, which has no direct line from the oil lines at all. He said he would clean it out for me, but wanted to show me first. Not sure how it got in the air filter cover as my nephew changed my oil and air filter for me at home. So we are stumped. Overall, service good considering all the most recent bad reviews I've read on here for them. I chose them because they are veteran owned. I may come for additional services when I have the time. read more

Caliber Auto Care - Auto Repair Near Me - Fort Worth, Texas

I found this place using Yelp. I needed an oil change and to get a diagnostic test on my car. I was able to drive in on a Friday morning and get taken care of right away. Everyone there was super nice and friendly. The waiting area is really nice. There's a high tech coffee machine, water, a really neat play area for kids, several iPads and even a phone charging station. Regardless of what you come in for the technicians check out your car and let you know the good, bad and things to keep an eye out for concerning your vehicle. This gave me a peace of mind because I worry about true condition of my car due to driving it 24/7. I got 25% off of my oil change and I also got a new battery while I was there. To be honest, I over paid for my battery. I would recommend pricing different parts online before making the decision to buy it from this place due to the high costs. Overall, my experience was really great and I would recommend this place to everyone. They have a company statement that mentions Servant Heart, from the moment I walked into the facility, I could actually feel the servant heart from EVERYONE that works there. read more

Caliber Auto Care - Kids play area - Auto Repair Near Me - Fort Worth, Texas

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Th we y were right to the point and got the car through its safety check in a timely manner.

I recently took my vehicle to this location for an electrical diagnostic when I thought I was having issues with my battery. At first inspection, they realized that AAA had not properly connected my battery and a terminal was very loose. They kept my vehicle overnight and the vehicle started up fine in the morning. They tested my battery to make sure there were no issues and said everything looked fine. When I picked up my vehicle, they didn't charge me anything. They obviously could have still run the full electrical diagnostic (when it wasn't necessary) and charged me over $100. I appreciated that they saved me money and didn't run unnecessary tests. read more

Where do I start... Caliber has been the most amazing team since they first opened. The entire team is knowledgeable, transparent, and full of integrity. We never thought that maintaining a vehicle could be so easy however Caliber changed our mindset. For the record, we have six cars (some old, some new, one classic) and they have serviced every one of them- including our brand new ones! We appreciate the entire Caliber group, especially Nick Castlemain. Thank you! read more

Got me fixed up and back on the road with Confidence! Service was great and communications was awesome on the status!

I had my CRV aligned here for $129 on 06/06 and the rare passenger camber was wasn't aligned correctly and they stated that it how Honda comes with. They said it might be tough while riding the car, so drove for 3 days and was hearing rumming sound every other 2 seconds, starts as 30 and 60 mph it was terrible, so called them on 06/09 to get a appointment and was giving an appointment on Monday. So walk in at 8 am and this guy called Nick was rude from the beginning, I explained him, I have an appointment at 8 am, His question was why did you take 6 days to come in when the sound first heard. explained him what they had done and went thru the history and enquiring like some criminal activity was done to the car in 5 days. I can claim he was being ra**** anyone visiting this shop think twice. read more

Took my two vehicles here for state inspections over the past week. The whole experience was superb. Both times I was in and out in minutes. All of the crew were friendly, courteous and very competent. On my last visit every aspect was handled by Landon. He was amazing. He is an excellent asset to this business. He was very efficient, proficient and personable. Take your vehicles here and save your precious time and enjoy peace of mind, you and your vehicle are in good hands. read more

Excellent customer service. Will be my go to place for car needs. Shuttle service was awesome, as well as communication!

My 2012 BMW needed brakes(sensor light on) All 4 rotors were replaced with pads and sensors. I bought the brake system flush as well. All total I spent 2,100 dollars. 3,000 miles later the brakes started shaking under mild braking. Long story short, I brought it to another mechanic and was informed that the rotors were "turned" and not replaced. Just pads and sensors were replaced. Also the fluid was NOT flushed as the invoice stated. I spent another 1,500 dollars properly fixing what I paid for from this business. They outright scammed me. I would highly recommend NOT to let this shop touch your car! This business should be ashamed scamming senior citizens. Only power I have is the pen, so here I am. It would cost me more to fight them than it is worth. Go anywhere else! read more

This was a awesome service from beginning to end. My truck brake light stayed on and killed my battery - they were quick to diagnose it and when I dropped off the car, TJ noticed the battery harness was missing and the passenger tire was low ( turned out there was a nail in the tire). They sent me a picture and was going to plug the tire! Overall wonderful service!! read more

Always have good experiences here. Got brakes replaced here that Firestone in Haltom City messed up. Another Kwik Kar in Rockwall are tried to say my front brakes need to be replaced asap...I get here today for a flat and ask to check my brakes so we can start ordering. They look at my brakes and ask me to come look and see that they are perfectly fine. They are awesome here. read more

Went in for a state inspection, Top notch customer service. Best Auto Shop customer service desk I've ever dealt with. The Lobby is absolutely amazing, better than my Living room. They provide coffee, tea, cold water and much more. I'll definitely be back! read more

I cannot sing their praises enough! We pulled in with what looked like battery trouble as we were out for our 4 year old's birthday and were warmly greeted. When we we went to pull the van around, it wouldn't reverse! They went over and beyond, and made our visit incredibly easy and even pleasant with 3 very young children. Our kids still had a great day playing in their play area, and the staff were all sooo kind talking and playing with them. they explained everything to us step by step, shuttled us home when the babies were tired, and brought our vehicle to us when the repairs were complete... along with this incredibly thoughtful birthday surprise for our birthday girl! You won't find better service anywhere! They really do live up to their name. As my husband said, they have our business for life. ;) Thank you so much Service First, you were such a blessing to us all today!!! read more

Caliber Auto Care - Our kids had a great time during our stay! - Auto Repair Near Me - Fort Worth, Texas

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Good service in bad situations always needs to be recognized! I took my truck here when one morning started shaking really bad. It turned out to be a really big engine work needed. Nick and his crew went to work for me and to battle with my warranty company. It took a long time, but he kept me in the loop every step of the process. He looked out and make sure all work was done right. Very transparent and just over all he made the experience so much better. Thank you Caliber auto care - Golden Triangle. You guys got an A+ read more

Professional, fast and efficient. I was in and out in less than 25 minutes. No complaints. They didn't try to sell me anything more than what I needed which was a car state inspection. There are recommendations for my cars like change brake fluid, coolant and engine filter but no pressure whatsoever. Thank you for the great experience. Will stop by again for any auto care. read more

Caliber Auto Care - Waiting area. - Auto Repair Near Me - Fort Worth, Texas

AMAZING experience! Super friendly, attentive, and efficient staff. Environment is very comfortable, clean, and tastefully decorated. Complimentary drinks available (they offered to get something for me more than once). When my car service was done (surprisingly quickly), a man came with an iPad, showing me pics they took of my engine and things they checked, honestly letting me know what needs attention now and what can wait if I want to hold off. I seriously would enjoy just going to the lobby to sit with coffee and read a book even if I don't need my car serviced. Definitely I'll go here for all my future car service needs! OH! I also had a coupon. They gave me a discount, and then returned the coupon to me, saying I can use it next time. Can't say enough good. Grateful I found Service First! read more

Very Professional and Friendly, they also have a nice and clean lounge area. They are fast and very reliable. They will take pictures of the area where they looked at and they will tell what needs to be done to make you feel safe when you drive-back home with your car. read more

This place is truly service First! We were looking to get an oil change didn't have an appointment but was welcomed in and had our car serviced. We were happy that they did a thorough check and inform you and give recommendations without any pressure at all. Will definitely be back here again because of their exceptional service, they even provide water, coffees tea and have a comfy place to wait and kids area to play. Jeremiah Copeland was very helpful and had a friendly attitude - Thank You read more

I came in 30 minutes before closing and they took care of my oil change and did a grease job!

We noticed a flat tire on our camper on the way out of town and thought ah man, this is going to take forever to get fixed. We pulled into Caliber with hope that they could help. They quickly changed our tire for the spare then patched the flat for us! very friendly and courteous team! a playground inside for kids, what?! great place! read more

This was the best car experience I have ever had. All of the amenities in the waiting area are great of course but the thing that sets Service First apart are the PEOPLE. Everyone was so friendly that I felt like there was a catch or something. Like the pre-discussed price for an oil change & air filter swap was going to cost me double because I literally felt like I was at a salon being pampered. Well I got exactly what I asked about, full pictures and checkups on all the vital components of my car, and did not get up-sold on things that didn't need to be fixed. They were transparent and honest. They even gave me a ride back to my home while they were doing my service and offered to pick me back up. I almost felt like I was getting too much lol. The prices are comparable to other auto shops but with 10x impeccable service, professionalism, cleanliness, available amenities, and interaction than any other business I have been too. Thats saying a lot for an auto shop. This is more like a spa for your car! To top it off my service advisor, Jeremiah, listened to me when we were having casual conversation in which I mentioned we just adopted a puppy and I mentioned my 11 month old son....They had a nice dog toy and toy for my son waiting for me at the counter! What?!? This place has gotten it right and I expect them to be extremely successful! Thanks for making a normally dreaded "errand" and enjoyable experience! You ROCK!! read more

George is awesome! Amazing service and has a great neighborhood feel to the business

I love Caliber Auto Care. They are prompt, kind and explain everything to you. Everyone in my family uses their service. I was looking for a good auto service place for a long time that I could count on who are not trying to tip you off. I'm glad they opened up their shop 5 minutes from me. Try them out, you won't regret it. Also they have the best Chai Latte . read more

Came in for a state inspection told about 90 minute wait. Had me in and out much quicker. Waiting lounge is much nicer than your average auto care shop. Will definitely take my cars back to this team of professionals. read more

Seriously the best car auto service I have been too. Top notch service. I am so grateful for the inside kids play area and the coffee. Ryan was awesome in explaining everything and one of the girls helped my kid put their socks and shoes on while I paid for the service provided to my car. Top notch place, will definitely come back. read more

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First time coming here for service, needed to get out vehicle inspected, called beforehand, staff is super friendly, and upon arriving they do take precautions there and place is very adequately clean. They have stations if you need to work, shuttle to take you back if you need to pick up your vehicle later, beverage station, and a very clean and comfortable sitting area. Staff was very well organized and courteous. Answered all questions and kept word in terms of amount of time it took to get the inspection done. Definitely will be coming back for future services read more

Caliber Auto Care - Sitting area and beverage station across - Auto Repair Near Me - Fort Worth, Texas

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By far the best service shop in the area. Super friendly staff and very reasonable prices. First visit was to get oil change and state inspection. When I arrived, a person made sure they had everything written down that I wanted done. They walked me inside, offered me Starbucks and showed me where to sit. Afterward, they showed me pictures of all the fluids and what they recommend doing on my next visits. Second visit was unexpected when my front brakes failed. They were the only shop open right in the morning so I went to them. I was planning on calling off work, but they offered to drive me in with the service car. Throughout the day, they kept me up to date on the progress of my car and even offered to pick me up after work. You definitely have my business for any automotive needs! Thank you! read more

The best customer service in the industry. I had an oil leak and it was fixed along with an oil change and diagnostic in less than 2 hours. Great people! read more

Clean, transparent, and easy to do business with. We have been here a handful of times and this auto shop seems to thrive on making sure customers come back. To be honest, I forget about them sometimes and go elsewhere, then I realize I miss out on the full service they provide. read more