I never in life had a cracked windshield til now. I've owned like 3 cars. So, when my windshield…read morehad a bad crack in it - I panicked. I didn't want to use Safelite due to bad reviews so I turned to other shops. I personally prefer mom and pop shops anyway! Jesse is soooo responsive with email and calls. I kid you not. Such a nice guy. Especially when I had a small meltdown on the phone, lol. Horacio and another team member (I am so sorry for blanking on name) came by and fixed my windshield. Super great guys and very dialed into their jobs. The job itself took less than an hour. They even saved my car stickers!! :)

A rock hit my windshield and cracked it. I reached out to H&A for a quote and they responded in…read moreminutes. I had used them before to repair a crack but knew this one would require a replacement. Jason gave me a quote for after market glass and also OEM. Because my BMW has heads up display and other safety features through the windshield he explained why I wanted OEM glass. Afterwards I did my own research and determined he was spot on. No pressure from Jason. He just let me know they were there when I was ready. Then I left town and it was an entire month before I got back to fixing my windshield. H&A is an approved provider through my insurance so the process was so easy. Within 30 minutes, Jason had the authorization from my insurance company for the replacement and calibration needed. Horatio called me and let me know he was on the way. He and Wilmer got right to work. In less than two hours they had my windshield replaced, did the calibration and drove it to make sure everything was functioning properly. They even were kind enough to move the sticker I need to get in our work parking lot from my old windshield to my new one. Horatio and Wilmer were both professional and efficient. I could not be more pleased with how easy H&A made the entire process. Thank you so very much. If you need your windshield fixed or replaced, this is who you need to call.

Very professional and great prices. They were $100 less than Satellite who also doesn't do mobile…read moreservice in Dallas. Nick came out and had everything done in under and hour and even managed to swap my PeachPass to the new windshield. Highly recommended.

Ken was super professional but personable. They did great work and saved us lots of money. Highly…read morerecommend!!!

Josh answered in a timely manner and was very professional. Answered all questions and took time…read morewith me. Quality was the same as a few of his competitors but I didn't get racked of coal.

Responsiveness and very good at what he does. He was able to fix my window asap…read more Book him!

The service provided by this location was excellent. From the initial contact, Ashley made me feel…read morecomfortable by explaining in details the steps they will take to fix my car. It was also a great advantage that they had special rates with the local rental agency since my insurance did not pay for the rental saving me a few bucks. The communication was excellent, Ashley kept me in the loop of the progress on the repair, informed me when delays were happening and why via texts and phone calls. The information were detailed and accurate. The repairs were done within the time frame given to me. The payment (my deductible) was due upon the repair being completely finished. In other words, I did not spend a dime until the repairs were done. A full detailed final bill was given to me. A walk to examine the repairs were done. Ashley answered all the questions I had before giving me the key. I did not even had to drive back the rental to the rental agency since they will be taking care of it themselves. I am absolutely content and completely satisfied with the services provided by this Gerber location and want to point out Ashley as one of their star employee .

I will highly recommend this location of Gerber to anyone who is in need of auto-body repair…read more Especially a shoutout to Matthew Corcoran who was in charge of my car's repairs. He kept me up to date on the day to day repairs my car had, as well as made sure I was taken care of with the rental company and if I had any questions or needed any assistance. This was the best experience i've ever had with an autobody shop! By the time my car was finished, it looked brand new and drove brand new as well. I've seriously never been so excited to see my car and drive it. You can't even tell now that my car was ever in a wreck, the work done on it is next level.

Called for a quote for same-day service. They were polite and professional and offered to squeeze…read moreme in. Upon an in-person inspection, they determined that my vehicle didn't need to undergo the service I thought I needed. I greatly appreciated their honesty and will definitely be back should the need arise!

Great service! Made an appointment same day, quick response with a great deal! There's a waiting…read moreroom, so I was able to work while they worked... I was in and out in under an hour. Friendly team, windows look great! Thanks again ;-) have already referred one person!!

Second time using this service, this time to replace a rear window after it was busted in our…read moreneighborhood. Thanks for the great support and fast turn around!

I was driving on 20 and a rock flew up from recently done roadwork and caught under my windshield…read morewiper. What was a ding turned into a crack overnight! I called Auto Glass Tech and asked if they could come to my workplace since I was out of their service area(I live in Conyers and work in midtown), they said no problem! Scheduled an appointment for 2 days later. Simple, easy phone call. David and his partner kept me apprised of their ETA on the day of and I was able to come out on my lunch when they got there. Superior customer service! I so appreciate the convenience of them being able to come to my workplace and replace my windshield! I also would MUCH rather support small businesses than these big corporations and shops! Choose Auto Glass Tech! You won't be disappointed!! Thanks David!!

Paul was great to work with! He was diligent and honest. He even cleaned out the debris from inside…read morethe cracks of the windshield before replacing the new windshield. It was a smooth and easy process. Would definitely recommend this company! Paul even let me watch him while putting the new windshield in. Has a great experience from the beginning to the end.

Quality service and excellent work. Worked well with insurance and took care of us quickly.read more

We have used Michael and Mason for many years for our windshield repair. They are prompt, handle…read morethe insurance process and just good people to deal with. We personally have known the family for over 15 years and would recommend them to anyone.

Called and scheduled an appointment four days in advance. Took off work for my appointment. At the…read moreend of my appointment time frame, no one had showed so I called the company. Company said they forgot and hadn't even ordered the glass. Asked if they could give me a discount for the inconvenience and to reschedule at another time. They said no - complete waste of time and unprofessional.

One of our fleet vehicles had a rock strike the windshield while driving, resulting in a six-inch…read morecrack. Our leasing company referred me to AutoGlassNow, and I received a callback within an hour. They quickly scheduled an appointment that worked with my availability. Throughout the entire process, communication from AutoGlassNow was consistent and reliable. The technician, Albert, called ahead to confirm his arrival time and clearly explained the replacement and camera recalibration process, including how long it would take. From start to finish, the job was completed in about an hour. I highly recommend AutoGlassNow. In fact, I've already scheduled them to replace the windshield on another one of our fleet vehicles.

Easy quick service. I did a self quote online, then not long later a lady called to schedule my…read moremobile service. My only gripe is I scheduled for a Saturday morning, confirmed a Saturday morning, but then was called Friday morning by the technician who informed me mobile service is Monday to Friday so they likely moved my appt up a day, but no one told. Other than that miscommunication, my tech was in out, told me what he we was doing throughout the process. Price was good and cheaper/competitive to competitors. Would use them again.

I never leave reviews but after reading such awful reviews on here and having an absolute awesome…read moreexperience, I knew I had to! Staff was polite and courteous. Very friendly and professional. My car was take back right at my appt time. I was kept updated via text and walked down to a nearby coffee shop! (Big Owl). Just a short walk away. The waiting room also had snacks and beverages which was a really nice touch. Definitely recommend!!

Very disappointing experience. The technician, Cliffton, called me four times starting at 8:03 AM…read morefrom his personal phone number. Because I did not recognize the number, I had no way of knowing who was calling. I was at the gym at the time and never received the text message I was told had been sent. After listening to his voicemail, I returned his call at 11:37 AM. I was only about five minutes away from my home at that point. However, he was upset that he had been unable to reach me earlier, despite the fact that my appointment window was scheduled for 12:00 PM-5:00 PM and he was attempting to arrive well before that window. When we spoke, he was rude, unprofessional, and even hung up on me, making the interaction very uncomfortable. His tone and attitude were completely unnecessary given that I was still available within my scheduled appointment window. To be honest, even though I was in the process of cancelling, the job was still completed. I later spoke with Kendall, the manager, who was kind, professional, and took my concerns seriously. He stated that he would escalate the situation and even offered to have his boss reach out to me, which I greatly appreciate. The other manager Joe called as well and stated everything would be documented. I appreciate the swift response from him as well. However, Cliff's behavior was inappropriate and unacceptable. No customer should be spoken to or treated in that manner. I never want anyone else, especially another woman, to experience the level of disrespect I encountered during this interaction. Don't ever let this man be the technician calling your wife, girlfriend, daughter or any woman period for a service! See the picture below of the EXACT man who was so rude and disrespectful! BEWARE!!!!