First of all, we showed up late after a competitor body shop (Collision Champs - Hwy 411 Maryville)…read morerefused to do our scheduled work and the adjuster broke her afternoon schedule to look at my car - this was 03/19/2026. She said they'd get to it as soon as they could. Before I even returned home (40 miles away) I was already getting texts on when the car would be complete and projected the car would be ready no later the 04/10/2026. Later in the week I was called out of town for an emergency funeral. That Friday, 03/27/2026, I received a text saying the car was ready. I called to see if I could pick up the car when I returned from Mississippi and they told me no problem. That was the 2nd assurance that I was at the right repair house. Today, 03/31/2026 I received a call from Caliber asking what time I was picking up the car today and they wanted to wash the car again before we would arrive. When we went to pick up the car it was beautiful! The area to be repaired excellent! I went into the office and when I came back out the car wouldn't start, it wouldn't even show any kind of life or lights or anything. A gentleman form Caliber came out with a Hot Shot battery and the car started right up. The gentleman told me if I would take it to Auto Zone, they would not only sell me a battery, but they would install it for me which I didn't know they would. Wow!!! Was I ever impressed that Caliber would know that! Thank you, Caliber Collision! You go above and beyond!!

You can stop your search--this specific Caliber Collision location will get you taken care of! From…read moreAshlyn answering the phone to Frank, the general manager, getting the job done on my Toyota FJ Cruiser, I couldn't have asked for a better experience. Kindness and competence 10/10

In early June I took my car to the Callahan Drive location and dropped it off with Tim Peacock to…read morehave some minor scratches repaired. I let him know I'd be out of town and when I'd be back, and he assured me car would be ready. It was, and repaired expertly! Great, friendly professional service at this location, our 3rd vehicle repair there since relocating to Knoxville 4 years ago. I can't comment on all Caliber Collision locations, but this one is great. I would definitely use them again, but hope I don't need to!

If I could give zero stars, I would. I dropped my car off on October 27 and did not get it back…read moreuntil January 9... and that was only because I escalated it with Allstate, and thankfully, they got involved to ensure I received my vehicle back. Tracy, the manager, told our Allstate representative they would look into covering some of the rental car costs, and as expected, we have heard nothing else from them about that. I have since filed a complaint with the BBB, and the business has yet to reach out with a resolution (as corporate office ensured me they would). On top of all this, Jeremy was condescending, dismissive, and angrily hung up the phone on my wife when she questioned the delays. Please learn from my lesson and avoid using this company.

My car and I have had a rough year - apparently it thought it was auditioning for a demolition…read morederby. After two minor accidents in less than six months, plus an unrelated power window issue that started before the second accident, I can't say enough good things about James and everyone at Mr. Cool's Collision. From the very first interaction, the whole team made a stressful situation feel manageable. They were warm, responsive, and genuinely easy to work with, and both repairs were finished ahead of schedule. Each time I picked up my car, it looked fantastic - clean, restored, and like nothing had ever happened. What really set them apart, though, was what happened months later. About eight months after my second repair, I was still dealing with the power window problem. Since it had nothing to do with collision work, James could have easily brushed it off and sent me elsewhere. Instead, he took the time to track down the issue and made sure my windows were working again. That kind of follow-through is rare, and it meant a lot. After a bad experience at a chain auto repair shop, this level of honesty, care, and accountability was an enormous relief. If you're a woman who's ever felt dismissed or has been taken advantage of when it comes to repairs, you probably know exactly how much that matters. If you're ever in the unfortunate situation of needing collision repairs, I highly recommend Mr. Cool's Collision.

Had a car rear end me and their insurance sent me to Mr Cool Collision. I have been back six times…read moreand the problems still are not fixed. They are totally incompetent and lie about what they do to the car. The problems were caused by them and they are throwing bandages on the problem.

I came out of my car near a golf course to discover the windshield on my Buick. Enclave cracked…read moreacross the center. I contacted my insurance company (I have a $100 deductible) for a windshield installer recommendation. The company they recommended was asking $738 for the windshield replacement. When I questioned the price, they said it includes recalibration of the forward facing camera behind the windshield because my car had ADAS features. I searched for other windshield installers and came up on Jerry's Auto Glass Inc., what a fortunate find! Jim at Jerry's Auto Glass Inc. explained to me the forward facing camera did not need to be recalibrated unless the installer was to move it, which a good installer won't do. After learning this, in my view, companies that require camera recalibration before installing a replacement windshield is lining their pockets with an unnecessary service . When I contacted my insurance company to inform them, I was using Jerry's Auto Glass Inc. they still tried to get me to hire their recommendation, even though it would cost them over $400 more for my windshield replacement, stating their recommended company would guarantee the workmanship against leaking for five years I didn't relay this information to Jim at Jerry's auto glass and he stated their workmanship was guaranteed as long as I own the car. Jim took a phone call while I was waiting on my windshield installation to be completed, the caller had a concern of a leak around the sunroof of a Toyota vehicle. Jim gave him advice on cleaning the sunroof drains which might alleviate the problem before spending money by bringing the vehicle in. Now that's awesome for a business owner to do. I saved my insurance company over $400 and I couldn't be happier. Give Jerry's Auto Glass Inc. a try and you'll be pleased too! I was in and out in an hour and 10 minutes.

They got me in and out so fast. A quarter of the price at safelite! Great kind people running that…read moreplace and they genuinely care about their customers!

Just don't waste your time with these folks. My vehicle was there for 60+ days for MINIMAL repairs…read more I had to reach out for updates. Vehicle returned to me FILTHY inside and out. As a matter of fact, someone apparently took it for a drive and spilled coffee/tea all over the front. Dash board, doors, white leather seats, floor board, back seat. Escalated my complaint only to be told, "I'm not that smart. I'm a car guy. ​I wasn't expecting a complaint of this kind, I was thinking a 10 minute call about an alignment problem." Here's the real fun part.....management screams at me, "ARE YOU BLAMING US?" If you decide to use this shop (or any others this group owns) be prepared to walk away feeling less than a human.

After an accident that heavily damaged the driver's door of my 2026 Range Rover Velar, we went to…read moreBodyWerks for repairs. Since the car was new, a replacement door wasn't available for over 2 months. During that time Theresa kept us informed about all her efforts coordinating with the parts supplier and the insurance company. Her attention to every detail and her caring customer service was exceptional. We are very satisfied with the repair results. We would highly recommend BodyWerks.

Joe has been so great. Our car was broken into in Nashville and on a Saturday morning he answered…read morethe phone and was immediately working to help us when others wouldn't or they gave unrealistic availability. He's been great communicating about our whole process

Excellent customer service! Joe helped my husband while he was in the Knoxville area after…read moresomething hit his windshield on the highway. He did a beautiful job repairing the chip at a very reasonable price. Highly recommend.

I have had to use the body repair service several times in the last 10 years, top notch service…read moreeach time. All I had to do was tell my insurance who I was using. Steve had pictures and estimate turned in before I even called them back. He did a great job, and anytime I called to check, everyone was friendly and let me know what was happening. I have always trusted them and wouldn't think of using anyone else.

Best Body Shop in our area. They go above and beyond and the quality of work they do is Top Notch…read more I personally am so Thankful I was told about them when someone in a truck hit my Wrangler. We are back on the road and *Grandma's Broom* is better than before. I can not speak Highly enough about thid family and body shop

They were extremely helpful and attentive and got my windshield fixed the same day I called! Larry…read morewas super professional; kind and got the job done quickly and efficiently. Highly recommend Tennessee Auto Glass! They were also the lowest cost of all the companies I called for estimates.

Very fast and helpful, had get communication and went above and beyond in getting our passenger…read morewindow repaired and back up. Don't waste your time calling and waiting to hear back from other local glass companies, call Tennessee Auto Glass and go on with your day! Very good people!!