I left this review a couple months ago on a different site, but I have since stumbled upon Yelp for this company and wanted to repost my review here. We've been customers of Caliber Cleaning for many years and have always been extremely satisfied with their work. Unfortunately, they had to stop servicing our area due to business requirements, but we needed a move-out cleaning so we reached out anyway, and they kindly agreed to accommodate us as a one-time exception. I provided a detailed list of exactly what I wanted done, and they followed it to a tee. The team was professional, trustworthy, and incredibly thorough. Every item on my list was completed perfectly, and the property was left spotless. Their attention to detail really stood out -- they made sure everything was done right. If you're looking for a reliable, honest, and high-quality cleaning service, I highly recommend Caliber Cleaning. Even though they no longer serve our area, they went out of their way to help us when we needed them most. Thank you, Caliber -- you continue to set the bar high! read more

I do not recommend Caliber Cleaning. The advertised service is appealing but the implementation is poor. My first cleaning was canceled so then I had to take off work to be available when they came two weeks later. The initial "deep" cleaning was poorly done. The cleaners allegedly deep cleaned my 3/bed 2/bath house in less than two hours. I submitted photos to the owner of work that was poorly done and she did apologize. I tried them one more time two weeks later and the cleaning was "complete" in 1.5 hours. This cleaning was slightly better but still very surface level and completely lacking attention to detail. I canceled my service after this. I couldn't stomach the thought of paying such a high price for another mediocre cleaning. I need cleaners that take pride in their work. Caliber is...lacking all around. read more

Very consistent. Hard workers, too. I really have no business hiring cleaners, but here we are, facing a deep depression. The kitchen isn't going to clean itself. My point being, it's expensive. I'm sure they charge about average. And I'm never mad when they are done for the day! Very responsive to communication, I need to add. read more

I can not recommend Caliber Cleaning. The cleaners showed up 30 minutes late without even acknowledging it, no apology ect. The "deep cleaning" was sub par, the inside refrigerator clean that I had booked was not done, even the most basic things were missed. Social distancing was not respected by one of the ladies and no masks were worn. I sent detailed feedback, along with short videos of some areas showing what was missed, via their Facebook Messenger, as that is how myself and the company had been communicating. The messages, as well as all videos show that they have been seen by Caliber Cleaning, yet two days later, I have heard nothing from them. Crickets. So not only was the cleaning sub par, customer service is non existent. An all around negative experience. UPDATE: The company reached out to me immediately after I posted my review. I am satisfied with the resolution offered and am amending my rating to reflect this. read more

Terrible customer service they do half cleans all the time. Miss a bunch of important things, over schedual houses leaving the customer with a half way done house. Greedy owners. read more

They are easy and nice great work work 5 out of 5 stars absolutely thanks fred from Kirkland THANKS

We've been using Caliber Cleaning for about three months and I've been very happy with the service! They send consistent crews who always wear a mask and do a great job cleaning our house. With two kids, remote schooling, and working from home something had to give, and knowing I no longer have to worry about cleaning (other than standard daily stuff like dishes) has been such a load off. Their rates are very reasonable and Briana is super responsive and friendly. Overall, highly recommend! read more

We've been using them for 2 years now and cleaning day is my favorite day! Shout out to dream team Erica & Tony who take such pride in their work and leave my home sparkling. The company is incredibly responsive and customer service oriented. Highly recommend. They make me love my home again week after week. read more

It's officially been a year since Caliber began cleaning my home and I continue to be extremely satisfied! They consistently do a fantastic job and are so easy to work with!! I plan to continue using their service indefinitely! Highly recommended! read more

Highly recommend this company! My house looks and feels fantastic after Tony and his crew have been here and they always do a wonderful job. The owners, Giovanna and Briana, are quick to respond when I have a request and extremely helpful. Very pleased with their services! read more

Very happy with my recent cleaning. They did a great job and I would refer them to friends & family without hesitation!

The teens sent to clean my rental properties were quite inadequate. Great marketing, poor quality clean. read more

I have had two different housekeepers over the last 7 years. It was always okay, not great, but better than I could do! I had a new company come out today..... Oh My Gosh! They were here early, stayed a half hour longer to finish, sent out 2 girls for 3 1/2 hours ( so that's really six hours ) They Put Booty Shoe Covers On!!!!!!! Love that, my bathrooms are sparkling (seriously) they hit every single pet peeve spots I have and is smells great without being super strong smells! They brought all there own supplies, vacuum and even tucked in the corners on the beds. On top of all that they had a Field Operation Manager met them at my house to inspect the job that they did .... I found out they do that every third time! This is a high class company! I highly recommend them https://m.facebook.com/caliberincorporated/?refid=13&ref=m_notif&notif_t=notify_me_page read more

Nicole is the absolute best! She is incredibly thorough and is all around lovely. I highly recommend Nicole! Brianna (the owner) is fantastic as well. She is responsive and very nice. read more

Caliber Cleaning does an excellent home cleaning at a reasonable price. They are on time and know how to finish their work in an efficient manner. I often work from home and feel secure in leaving them to work while I manage my business. Sherry S, Realtor with RE/MAX read more

They are cheerful and work hard. Mostly they leave us with a clean home and the job is done. When they get here. We have had scheduling problems where we have waited for them to show up, consistently late, and I mean late, time after time. no phone call, just late. 23 months ago when I first started with them they didn't manage to come for over 6 weeks. I am going with someone who can do better than that. read more

I switched to Caliber from another service and I am delighted. totally Professional, friendly, and my house is so clean!

I am very happy with Caliber Cleaning. They are thorough, keep me informed of scheduling, and send the same team as much as possible. They follow all COVID guidelines. When time allows, they do extra cleaning that is not in the usual list. read more

Changing previous 1-star to 5-star as quite a bit of attention has been paid to the scheduling issue since i last reviewed. This last time they arrived within the time frame, and did their usual great job, so I am happy. read more

Great cleaning crew!!! I homeschool my children and one of them is special needs. Therapy takes up a lot of our time. So I wasn't worried about a little dust;) I needed help with the day to day stuff like dishes! So we've scheduled for the A La Cart hourly rate. We have two wonderful ladies come twice a week to do as much as they can for one hour. They get a lot done! Often they still have extra time for things like the dusting;) This has saved me a lot of time and energy and given us more time to focus on our homeschool and therapy. Also I appreciate how pet friendly they have been and have no worries about the pets if I'm not there. A clean house makes us feel so happy:) Thank you! read more

Very happy with first cleaning. I had been through 2 private party cleaners and not satisfied. Caliber is very professional, on time and didn't miss a beat! They provide commercial product but will use your products if you want and will clean green. Brianna, co-owner is professional and very easy to work with. I highly recommend Caliber. They aim to please! read more

As a Professional Estate Manager, my expectations of house cleaning services are very high. I have dealt with many great house cleaners in the past, but few that compare to Caliber Cleaning. The entire process is a breeze. From the online scheduling portal, great customer service, and friendly cleaners, you can't beat this company. Every cleaning is very thorough, and the cleaners have no problem taking direction! I highly recommend Caliber Cleaning! read more

Before moving into a newly purchased house, I asked them to vacuum the house and clean the kitchen, bathrooms, and the window sill. The house was already cleaned by the previous homeowner but I just wanted to clean one more time before I move in. On the phone, what they've told me was that it normally takes around 20+ hours to clean a whole house. I told them that the house is already clean but I wanted them to clean any missing spots. So I thought that 8 hours was plenty time to clean what I asked them for. So I decided to go for hourly work($25/hour), up to 8 hours of cleaning. They said that 2 people will be working at my house. What I have found out later was that one person came to my house in the morning and the other person came in late afternoon to make up the total of 8 hours. I thought that 2 people would be working together for 4 hours. Even it is the same 8 hours of work, working as a team is more productive and efficient than one person working 4 hours separately. What was the result? There wasn't a good communication between the two cleaners (morning & afternoon) so some of the window sills weren't cleaned. For some reason, the kitchen was cleaned for 4+ hours without any obvious improvement in my eyes. I thought it shouldn't take that much time to clean the kitchen because the oven and the gas range were already clean. They told me that the kitchen needed that much hours to clean. I didn't fully understand what those were. Bathrooms weren't cleaned because of the time limit. So overall, I wasn't fully satisfied. Their hourly rate is somewhat cheaper than the major cleaning companies so I guess you get what you pay for. For me, next time, I would rather pay little more for a better job or I would hire neighbor students to do the same job for less cost. read more

We have had a house cleaning service for quite some time and i always judged them by how happy my wife was with their service. Recently the quality of service deteriorated to a point that we had enough. We scheduled Caliber Cleaning to come in and show us what they were all about. Well, they were about professional cleaning. I didn't have to ask my wife how satisfied she was because I got a text the minute she got home telling me how awesome they were. As I looked around, i started to notice things that were clean for the first time in years. Stuff that I just assumed a cleaning service didn't do, like dusting the top door sill molding, molding on cabinet doors and light switches all looked cleaner than they had in years. Don't wait to reach out to them for a first cleaning discount, you won't be disappointed. read more

I found the staff friendly and professional, my house was sparkling after they had worked their magic. Really professional, on time , efficient and friendly. I have booked them again and would highly recommend their services read more

This was a great company to work with. From my 1st contact through our cleaning, every contact was personable and positive. I bought this service for my parents. They contacted my folks and asked them lots of questions about what was important to them and their specific needs. Everything was done on time, in the amount of time quoted, and they left a sparkly house. Highly recommend. read more

Recently, we had to let our cleaner go because the quality was not good. He did whatever he could to get it done as fast as possible. We installed security cameras and his behavior in our house was not professional by any means. We chose to use Caliber and give them a try and their job was incredible. I am not sure why there are any bad reviews! they cleaned everything. The checklist they provided us with was completed PERFECTLY. And we watched them on the cameras and their behavior was so professional. They were on time early, covered their shoes, and were so kind upon arrival. LOVE LOVE LOVE. Inviting someone into your home is so personal, and they acted with the most respect. read more

Very dissatisfied customer. I should have known better as the signs were there but I ignored them early on. When you call Caliber cleaning you will get a voice mail - every time. I left a message and a couple weeks went by with no response. I finally got serious about finding a cleaning service so I tried again and left a message in the morning time and then received a call back mid-day the next day. I spoke to Briana (President) and set something up for the following week. She indicated she would email me a job list for me to review and approve. Almost an entire week went by and no email. As the date of service approached I called back to request the list and to express my concern regarding their service and seemingly lack of efficiency (of course no one answered so I left a VM). Two days before the service was to be provided I received the email with an excuse that she was out of town with limited internet service and I was a little taken back that she was then giving me a sense of urgency for approval...At any rate, I approved, left the check on the counter come day of service and was hopeful that my concerns would never reach realization. Briana let me know she would follow up with me later than evening to make sure I was pleased with the service. I come home, open my door and was very underwhelmed. My first reaction was questioning if they even vacuumed. I inspected further and found what appeared to be a rushed job which surprised me as she quoted me two hours. Though I live in a nice apartment on the 20th floor in downtown Bellevue - it is only a 1bdrm/1bth around 800 sq ft and I live alone. I've cleaned my apartment many times and know what I can accomplish in an hour so the expectation of a professional spending twice that time is high. However, the apartment was no cleaner than when I spend 45-60 minutes and I'm not a professional cleaning service. In past residences I've had cleaning services and you walk in and its like a breath of fresh air. Almost like the feeling you get from freshly done laundry. It just feels good. It feels cleaner. With Caliber cleaning that did not happen. I found that the vacuum job was rushed. The floor mopping was rushed as there were areas in my bathroom that still had spots that if they spent any time focusing on would have come up. There was hair and dust left around the toilet and laundry area, I wiped my hand on the bathroom counter top and residue and dust stuck to my hand. I had 4 pictures that were crooked (because they just couldn't take the time to straighten them after moving them off balance), there was dust still caked on all the baseboards (a service on the form she sent that indicated they would clean), my bed was sloppily just thrown together and over all the apartment just felt kind of clean. Which is fine when I do it. Not when I pay a professional to spend two hours on it. I emailed Briana the aforementioned and even took pictures to back up my claim. Nothing. No response. I know what you are thinking, "didn't she say she would follow up that evening to check on you?" Yeah - she did. Customer service, efficiency, professionalism and high standards of their service are missing elements of Caliber Cleaning. I will not be using their service again and definitely do not recommend using a company that seems like its ran out of the back of her car. read more

Caliber Cleaning cleans our home every two weeks. They do an Excellent job! The house looks wonderful and smells even better! They send a reminder with a confirmation before every appointment and always show up on time. I know that I can trust and depend on them! We have been using them for a number of years and are very pleased with the results. I would highly recommend! read more