I could hardly wait to sing the praises for work done to our Escape!! it looked super nice a deer…read more creamed the driver side!! it was such shock,weren't sure where to take our car but Caliber was recommende, so very glad They help with a discount with the rental.

I am beyond disgusted with the state of my vehicle after picking it up from Caliber Collision. Not…read moreonly was the repair process frustrating, but I received my car back with holes in the driver's seat--damage that was absolutely not there when I dropped it off. To make matters worse, the management is flat-out refusing to take responsibility. They are claiming it "isn't their fault" and are using the initial intake photos as a "constituted denial of service." This is a blatant attempt to dodge accountability for their technicians' carelessness. *** I have since emailed communitymanager@calibercollusion.com. Asking for assistance with the matter

I was in an accident that was completely not my fault, so insurance was going to take care of…read moreeverything. The insurance company wanted me to choose from a list of pre-approved shops and this one was on the list. After I chose this collision center, the insurance company did all the hard work. All I had to do was choose a time to drop off my car. I dropped it off on a Wednesday afternoon and picked it up exactly one week later. When I dropped it off all I had to do was sign a couple forms and show a representative the damage so she could circle the dents and write down any notes. They did an excellent job and I have no complaints! They even matched the paint of the new parts to the rest of the car since it is an older car. What's also nice about this shop is that there's an Enterprise office just inside. The insurance company put me in a rental car for the whole week and I didn't have to do much work for that either. The whole process was super easy! Upon pickup, I was given a sheet with all the repairs, replacements, and labor costs all broken down even though insurance covered it. Both times, I was in and out in 10 minutes.

Our car literally looks worse now after being at performance collision center. We paid $400 to have…read more2 small dings removed and the one ding looks like a permanent booger the way they painted it. They kept our car for almost 2 weeks and then returned it looking like crap!! Spoke to Stephen who acted like we got what we paid for. Waiting for John to call me back and repeat this. Horrible costumer service . If they don't remedy these - DO NOT go to collision.

Great service and excellent communication. They kept me informed throughout the process and the…read morefinal result was great! Highly recommends

Best service in town. It will be done right. Our van took a side impact and looks and runs better…read morethan ever.

My car was vandalized not once but twice. I trust them and only them when it comes to my car. Brian…read moreTatay and the whole team are amazing. Thank once again for the awesome service done to my Kia. I saw my car and it look brand new.

Someone smacked my car at Speedway Gas station and ran so I went through my auto insurance and did…read morea claim and they recommended Burnside Collision. First off, I absolutely hate taking my car to get fixed BUT I had the pleasure of being taken care of by Nick! Let Me tell you... He was so professional, so knowledgeable, and so caring while servicing my car. He mentioned that he had to take my car to the back and mark it up. He pulled my car around with a million markings on my entire car. Lol he wanted to show me exactly what they were going to fix, what they were not going to fix, and how. Nick also reminded me of how much gas I had in my car. After leaving my car in their car, Burnside sent me text messages of estimates of how much it would cost and how long it would take. I was looking at a 5 day turn around. The next day, two days later, I received a phone call stating my car was ready to go! Not only did they fix my car, they cleaned my car and as a courtesy they also fixed my lightbulb! When I picked up my car, Nick was there to greet me. He pulled my car around and explained to me every single thing they fixed! First off, it's nice to have the same person to work with the entire time. Second, It's refreshing to experience working with good businesses and knowledgeable associates and to top it off, they have a warranty on what they fixed. I'm so happy my car insurance recommended them! It's pricey, but it's So worth it! P.S the receptionist was bomb as well! She remembered who I was and asked about my kids! She was super sweet, patient and always had a smile on her face! 5 stars for her too!

Had a great experience with the team at the Fishers location. I dealt with Amanda & Holly. They…read morewere friendly & professional. The team that actually repaired my vehicle did a great job. My car was finished in less than 3 hours. I definitely recommend these guys if you need any body work.

Front desk is very nice and helpful. Their communication is great and I got my car back sooner…read morethan promised. Looks great

Ran over a curb and when I reversed, my right front bumper came off a bit…read more Brought my car in for free estimate @915 and at 10:50 am it was ready for pick up, looking brand new and with a repair price that didn't break the bank. The owner Bryann Connan gave me the estimate and gave me a ride home as well. Excellent service. Would recommend

Told us that the car would be done in 2 weeks originally then found another part that needed…read morerepaired a week into the job then found another part that needed to be repaired the day we were supposed to get the car back and kept giving us "aiming for" dates and the customer support is useles. do not send your car there if you don't want to wait an extra 2 weeks and an extra $4,000 for an original plan of 2 weeks and $5,000

On a scale of 1-10, I would rate this Caliber location a 3/10. I'll start with the positives before…read moregetting into the issues. The front desk ladies deserve credit. Both women were extremely kind, understanding, helpful, and genuinely good at their jobs. They were the only consistent bright spot throughout this experience. The mechanical work from my accident was also done well. I know this because I took my car to a trusted shop afterward to review Caliber's mechanical repairs from the initial insurance claim, and everything checked out. Communication during the insurance claim itself was decent at first, and Jason was friendly initially while handling the claim. However, that changed. During the initial claim, Jason repeatedly pushed me to leave an amazing review, mentioning that I'd receive a discount on a paint job if I did. Well during the initial claim, I requested a paint job on the front half of my car. I was quoted around $1,000 out of pocket. The insurance repairs plus the paint job took about a month. When I got my car back, the paint was not correct. My car is Mazda Soul Red Crystal, and in certain lighting the paint was noticeably orange. On top of that, my passenger-side B-pillars were heavily scratched, likely from aggressive buffing. They admitted fault and offered to replace those parts. As someone who just paid $1,000 for a paint job, I requested the work be redone. This was not only due to the incorrect color, but also because there was buffing compound and scratches left all over the car. Caliber advertises a lifetime warranty, cosmetic and mechanical, so I fully expected the work to be corrected. After some pushback plus back and forth about whether the color was actually wrong, I was told to drop my car off on December 2nd for warranty work. After that, communication completely fell apart. I was told warranty jobs don't receive updates like insurance claims, and that I'd get updates on Wednesdays. I received one update total over the course of more than 30 days. I had to repeatedly call just to get basic information about my own vehicle. The front desk ladies had to physically track down the GM to get updates for me because he wasn't following through on communication. Almost every update after mid-December was "it'll be done next week," which kept getting pushed back. The GM admitted the color was wrong and put me in a free rental, which I appreciated. But after that, I received no meaningful communication. I finally got my car back around January 9th, only to discover new issues. The paint had heavy swirl marks and scratches that absolutely did not reflect a "fresh paint job with buff and polish." My car looked like it had been run through a car wash repeatedly. I am very particular about my car, and I notice things others might dismiss. A fresh paint job should look close to new, not damaged. I also discovered they repainted nearly the entire car without asking me, yet somehow didn't paint the roof, which now does not match. The rear half of my car was originally factory paint, and I wanted to preserve that. No one consulted me. On top of that, my trunk emblems were removed. Worse, my left blind spot sensor was malfunctioning, giving false alerts or failing to alert at all. This could have caused an accident. I brought the car back, and Jason confronted me aggressively about my social media posts, accused me of exaggerating, and spoke to me in a passive-aggressive, intimidating way. I ended up crying in the lobby. The front desk staff apologized for his behavior, and the GM also apologized. I asked to have the sensor fixed elsewhere. Another shop diagnosed it properly: the rear left sensor was broken and needed replacement and recalibration, totaling $1,300. Caliber did pay for it, and since then my car has been functioning perfectly. This is my honest experience. When I say "Caliber," I mean the location overall, not every employee. The front desk staff were wonderful. Unfortunately, due to poor communication, unauthorized decisions, cosmetic issues, and unprofessional behavior from management, I would not recommend this location and will not return.

I suggest you ask before you do any work here. We had an…read moreinsurance claim back in fall 2023 and we are still missing parts!! I've called every 2-3 months asking for an update and they say "oh yeah my manager will call you back TODAY". I've received only 2 calls letting me know it's on back order. I can't imagine after 24 months a part is still on back order when 2 newer models of my car has already come out! And I don't understand how they got paid by insurance and still not fix my car!! And still not call me back. I called yesterday and the agent said "the GM Chris White will call you back today. He will." Maybe I don't understand what "today" is. Because I'm honestly pretty patient for 24 months waiting for my car to get its last part. It honestly missing on my car. Yes it's drivable. But, I pay good money for a car with missing parts. Stay clear or at least ask upfront if parts are available and make sure you don't expect them to ever call you back "today" or get work "today".

I had never expected an experience with a body shop for a substantially-wrecked vehicle to go well…read more However, surprisingly, Langford's is one of the best businesses I've ever seen. They are incredibly customer focused, and super nice from the front office to the back office. The quality of the work is incredible too! I am very glad that a friend in the auto repair business referred me to Langford's. While I don't hope to be back at a body shop anytime soon, I am super happy with the experience there. I give them my highest recommendation. --scott

The entire team is accomidating, professional and honest. Great work at a great price.read more