Went to get a quote for fixes due to an accident,I was not the one At fault. Reception was friendly and service was fast while I waited. They drew up my quote and had me in my way within fifteen minutes. read more

This was our first experience with the Brownsburg Caliber Collision Body Shop. Our vehicle was struck by another vehicle, it was suggested by the insurers insurance to go to Caliber Collision based upon the proximity near our home. We were quite pleased with the work done. The vehicle work was completed within the expected time frame stated. Everyone from customer service, to "Bob" were extremely nice, making the whole process worry free. Unexpectedly, even thoroughly cleaning the inside our car! We have nothing but high thanks for taking care of our car! This was worry free! Charlotte D read more

They do not stand behind there poor work, poor estimates, items clearly damaged in accident not repaired. Panel bolts missing, poor fit of doors hood and door card panel loos. Intake cracked never replaced. Lie to you to your face. Poor service. Not for owners of car but simply there to collect from insurance company. 812345 4143. Proof is in the pics of work. Horrible location. Do not, do not trust them. read more

they repared my car really nice , everyone there was so attentive and kindly. I really recommend.

I took my vehicle to the Brownsburg Caliber Collision for body repair after it was struck by another vehicle, primary upon the recommendation of the insurer of the other vehicle and the proximity of their facility of my home. I had never done business with them before, but was overwhelmingly pleased with the end result. Not only did they make all the arrangements for a rental car to be awaiting me while my vehicle was being repaired, but kept me frequently informed of the status of the repairs. I was especially impressed when one of their service representatives was forthright with me that completion of the work might be delayed a bit as the result of additional damage accidently done to my vehicle when it was in their facility. When the repairs were completed and I picked-up the vehicle, it looked brand new again. They had even given it a thorough wash. But the biggest surprise came when I found they had taken the liberty to touch-up - at no charge, an existing scratch on the rear driver's side door of my vehicle that was starting to show minute signs of rust. Bottom line? I wouldn't hesitate to use Caliber Brownsburg again if the need ever arose. They treated me most courteously and respectfully. and they repaired by vehicle capably and in a quality manner. I was very pleased overall in my experience with them. read more

They did a great job! I received regular updates on the status of my repair. Highly recommend Caliber Collision in Brownsburg.

Run Away! Run Away! Run Away! My insurance company had my vehicle taken to the Westfield shop for repairs. I went the next day to retrieve my bike carrier that was on the rear. Everything was fine at the time. They called me a couple of days later to ask if it would be OK to transfer it to the Brownsburg shop as they would be able to get to it sooner. I agreed to the transfer. Brownsburg wrote an exorbitant estimate for repairs (over twice the insurance company cost estimate). I had my vehicle towed to another shop. When it arrived, my seat covers had been removed and the bottom halves were gone. Some of the cords used to attach the covers were ripped off. My glove box and center console had been rummaged through and cleaned out. The floor mats had been removed and thrown in the back. Brownsburg claims that the vehicle arrived without the seat covers and that their check-in photos proves that. However, the photos were taken over a 3 day period. The seat covers were present when I was at Westfield, but Westfield will not answer or return my calls. I wrote a detailed letter to Corporate, but have heard nothing. So.... my conclusions, based on my experience is this: Caliber could not care any less about you, your property, your experience, or the amount of  aggravation they cause. When there is an issue, the policy is to ignore and point fingers. There is no responsibility, accountability, or integrity. There is absolutely no excuse for your personal property to be rummaged through, removed, damaged, and stolen. My advice - go find an independent shop who appreciates you, your business, and your property. Caliber is the nations largest chain, which only cares about billing your insurance at the highest amount possible (which eventually comes out of your pocket) and then just wants to move on to the next one. UPDATE: Within hours of this review being posted, I received a call from the regional manager for Caliber. I believe his sincere apology for my experience and appreciate his generous compensation offer.  He is investigating the matter and was in his car on the way to one of the locations when we talked. I believe that is only fair to give him the opportunity to rectify this situation before I amend/delete/or preserve this post. We will see what turns up. read more