This was my first accident my car has been in and dealing with insurance was a learning experience…read more The assistance I got from Koontz was so comforting and supportive, I was able to get my car fixed in 2 weeks. I loved how inviting and friendly the people are and I felt like I had no worries of getting it fixed. If I had any questions they'd respond to my call super quick and explain in detail what is delaying and what they are doing to fix it. I also was surprised how clean my car was when I got it back! I didn't know that was a thing they did and I honestly feel bad because my car was so dirty before. I should have cleaned it before I gave it to them Fortunately I didn't have to spend anything out of my pocket because the accident was completely the other party's fault.

I hate leaving a bad review for a small business, but this was a horrible experience. And I…read morewouldn't recommend this shop to ANYONE and have no idea why my insurance has it highly rated. I chose this shop because my insurance highly recommended them for a minor dent repair. Communication was extremely poor from the start. My car sat for over 24 hours before they even completed the estimate, and after dropping it off for repairs, I repeatedly had to call for updates. I was told multiple times that my car was simply waiting to be painted, despite it sitting there for nearly a week with no progress. When I expressed my concerns, the estimator Chris, essentially brushed them off, saying they had too many cars. My take on this is if you are over scheduled or just bad at scheduling do not take on additional work! Having my car and I'm sure many others just sit there for 5+ business days is unacceptable. My car took longer to get painted than it did for the actual repair! After escalating the situation through my insurance, the owner contacted me directly, apologized, expedited the repair, and waived my deductible. I genuinely appreciated his response and professionalism. Unfortunately, the experience with the rest of the staff was very different. When I picked up my car, it had not been cleaned as promised, and there was visible dirt on the interior, residue on the inside of the door, and tar/black adhesive on a tire. The estimator, Chris, who had previously dismissed my concerns did not acknowledged me at pickup, did not ask if I had any questions or concerns, and did not even look at me while returning my car back. Not sure if this is because I'm a women or because I complained. I strongly recommend taking your car somewhere else, even if your insurance recommends this shop. The owner clearly cared about making things right, but the overall communication, customer service, and handling of my repair were extremely disappointing.

We took our explorer up to them to get a new battery and an alternator. And they did a good job on…read moreit with no problems. They even allowed me to come get some things out of it that we had bought at Sam's and forgot to remove. I was able to drive our jeep up there and pay for the explorer and then in turn drop the jeep for new tires. Which are great. So far no problems. Overall very prompt service and very easy to work with. Ask for Brandon. And no I didn't use the bathrooms. I only live a few minutes from them.

I went to the Collision side of this business because I had experience a previous visit that I…read morewould rate as 5 star. I needed my passenger window taking a look at because it was not working. I was quoted a maximum of $525. I got a call and set up an appointment. When I arrived I was directed across the street. After an hour and a half I was invited to the desk to be shown a print-out to include $2517.61 in possible repairs to my car. The window assessment repair was $859.92. To me this was a business that was not trying to treat me as a new and welcome customer.....more like what a dealership would do. My advice would be to stay away!

Great job! Our daughter-in-law needed a new bumper and work done to her car due to an accident. I…read morecalled Dayz Auto Body and after my initial contact with Johanna, decided to have the car towed to Dayz. Later the same day, I received a call from Liz, who handled all the details and took care of communication with the auto insurance agency. Liz did a great job, very nice, and friendly. It was great actually talking with a person and not being put on hold. Our daughter-in-law was extremely pleased when she saw her car, looked great! They were even able to get the work done a lot sooner than what we were first told, amazing! This is a family run business, and you can tell that they truly care about their customers. Everything went smoothly, and I would definitely recommend Dayz Auto Body, Richmond, Va.

Did work on my car without verbal or written consent or approval. Pieces are now mysteriously…read moremissing as well. Surprised to see so many positive reviews but they're probably hiding negative ones. Beware, especially if your insurance company recommends them. They don't take accountability and are smug about their shady business.

Thank you to Tony & Manager Billy & Allie (Front Desk). Everyone is doing their best!…read moreAppreciate it Billy (Manager) for working with our budget to further reduce the estimate by over 50%. Wow! Will definitely recommend L&M Auto Body shop in Midlothian, VA to others.

I had a fender bender (not my fault) in my immaculate, 2015, 80k miles, mechanically sound Nissan…read moreRogue. My insurance company pre-estimated the job at $5k. Taking their time to do an estimate about a week with the car "A" Auto Body finally completed their estimate. THEY TOTALED THE CAR. Since the car only had a "repairable bump" on it and ran perfectly. Simply put my common sense radar went off and I told them I wanted the car. THEN I received a $2,300.00 approx. bill for my car being parked in their lot while they did the estimate and heard from the insurance company. In the mean time no one in the shop called to tell me I could pick the car up. This is a fee I was unaware and never told by the front desk when checking in ($150.00 per day.) The fee was an additional charge over and above any work on the car included other "charges" for the estimate itself. Their response when I voiced concern about the parking fees was, "The insurance company will pay." My review to other customers: Caveat Emptor - "buyer beware." Do your homework and don't leave the car.

This place lied to us about pricing, office girls and even paet owner didnt give a crap whay they…read morepreviously told us. Absolutely ridiculous. Beware.

Took my vehicle to Chester Body Shop after damage caused by someone backing into my rear bumper. I…read moream extremely pleased with the work that was done by them. The inside had been vacuumed and the exterior was shining brightly.

I would give them 6 stars!! Excellent from beginning to end. Great estimate, excellent work,…read morestayed in touch, and only took 3 days! They are amazing!! Tony is professional and honest. You don't need to go anywhere else EVER!

I had the misfortune of having an accident in Virginia. My truck was brought to Wilson body works…read more They were very helpful and met and went beyond my expectations. They took care of my truck , and worked with my insurance adjuster. In the end of all this chaos , after I cleaned out my truck , Brian called me to alert me that I left money in my truck. Brian took my address and said he would mail me a check in the amount of money left behind. I want to take the time out to say that I would recommend this facility to do any type of body work for whoever brings their vehicle to be repaired. The owner of this facility is a very upright person and deserves a spectacular review. He is tops on my list.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.

I took my car to this body shop, and I could not be happier! From the moment I met Chuck in the…read morefront office, he walked me through the process with ease. He handed me over to Keith, a tech who has been working there for over 30 years, who truly understood my desires for improving the look of my car. Wow! Super job...promised on time. Quality of the work was perfect! I highly recommend this establishment for any of your body work needs.

Called on a Saturday morning and stated I needed a estimate for my insurance co. And asked if I…read morecould come in today. The guy on the phone said sure come on in. I drove there (approx 20 min) pulled up and walked inside. I told the guy at the desk that I need an estimate and he asked if I'd like to drop off my truck. uhhhh no I just need a estimate. Well we only do estimates with appointments... what? There are literally 6 employees sitting at desk or chatting with each other in the office, can one of them do a estimate I inquired? No they don't do estimates he replied. Well why the hell is a body shop open on a Saturday with 7 employees and none of them can do a estimate? Obviously wearing polos and khakis they're not fixing cars so what are they here for? He was kinda standoffish at this point.. so I said you know what Nevermind I'll take my truck to someone who wants my business and walked off. While leaving a customer that was standing outside informs me that he's been there for a hour because they told him to come pick up his car and then lost his keys.. yeah not the shop for me. I don't know about their work but just this experience was enough for me to say no thanks.. don't expect to get anything done on a Saturday at this business.