Lindsay's did an AMAZING job on our Subaru Legacy!…read moreWindshield replacement and roof dent repair after a buzzard strike. Everything recalibrated PERFECTLY, windschield and roof look BRAND NEW! You cannot tell anything happened to this car! Reasonably timed repair and VERY HELPFUL staff! Thank you Lindsay's!

I took my car to another facility to have the right bumper fixed after paying for the parts which…read morewere over $500. I was all so told that it would cost over $2400 and maybe more. I may have had them do the job, but then they proceeded to tell me even after they had the parts that it would take 9 to 10 days before I got my car back Lindsey's total price, including having the car carbonated by an outside source was about $2400 and I got my car back within three days. They were very professional, friendly upfront, having given me two prices and as long as I have the car, the work is under warranty.

Thank you to Tony & Manager Billy & Allie (Front Desk). Everyone is doing their best!…read moreAppreciate it Billy (Manager) for working with our budget to further reduce the estimate by over 50%. Wow! Will definitely recommend L&M Auto Body shop in Midlothian, VA to others.

I had a fender bender (not my fault) in my immaculate, 2015, 80k miles, mechanically sound Nissan…read moreRogue. My insurance company pre-estimated the job at $5k. Taking their time to do an estimate about a week with the car "A" Auto Body finally completed their estimate. THEY TOTALED THE CAR. Since the car only had a "repairable bump" on it and ran perfectly. Simply put my common sense radar went off and I told them I wanted the car. THEN I received a $2,300.00 approx. bill for my car being parked in their lot while they did the estimate and heard from the insurance company. In the mean time no one in the shop called to tell me I could pick the car up. This is a fee I was unaware and never told by the front desk when checking in ($150.00 per day.) The fee was an additional charge over and above any work on the car included other "charges" for the estimate itself. Their response when I voiced concern about the parking fees was, "The insurance company will pay." My review to other customers: Caveat Emptor - "buyer beware." Do your homework and don't leave the car.

This was my first accident my car has been in and dealing with insurance was a learning experience…read more The assistance I got from Koontz was so comforting and supportive, I was able to get my car fixed in 2 weeks. I loved how inviting and friendly the people are and I felt like I had no worries of getting it fixed. If I had any questions they'd respond to my call super quick and explain in detail what is delaying and what they are doing to fix it. I also was surprised how clean my car was when I got it back! I didn't know that was a thing they did and I honestly feel bad because my car was so dirty before. I should have cleaned it before I gave it to them Fortunately I didn't have to spend anything out of my pocket because the accident was completely the other party's fault.

I hate leaving a bad review for a small business, but this was a horrible experience. And I…read morewouldn't recommend this shop to ANYONE and have no idea why my insurance has it highly rated. I chose this shop because my insurance highly recommended them for a minor dent repair. Communication was extremely poor from the start. My car sat for over 24 hours before they even completed the estimate, and after dropping it off for repairs, I repeatedly had to call for updates. I was told multiple times that my car was simply waiting to be painted, despite it sitting there for nearly a week with no progress. When I expressed my concerns, the estimator Chris, essentially brushed them off, saying they had too many cars. My take on this is if you are over scheduled or just bad at scheduling do not take on additional work! Having my car and I'm sure many others just sit there for 5+ business days is unacceptable. My car took longer to get painted than it did for the actual repair! After escalating the situation through my insurance, the owner contacted me directly, apologized, expedited the repair, and waived my deductible. I genuinely appreciated his response and professionalism. Unfortunately, the experience with the rest of the staff was very different. When I picked up my car, it had not been cleaned as promised, and there was visible dirt on the interior, residue on the inside of the door, and tar/black adhesive on a tire. The estimator, Chris, who had previously dismissed my concerns did not acknowledged me at pickup, did not ask if I had any questions or concerns, and did not even look at me while returning my car back. Not sure if this is because I'm a women or because I complained. I strongly recommend taking your car somewhere else, even if your insurance recommends this shop. The owner clearly cared about making things right, but the overall communication, customer service, and handling of my repair were extremely disappointing.

This place lied to us about pricing, office girls and even paet owner didnt give a crap whay they…read morepreviously told us. Absolutely ridiculous. Beware.

Took my vehicle to Chester Body Shop after damage caused by someone backing into my rear bumper. I…read moream extremely pleased with the work that was done by them. The inside had been vacuumed and the exterior was shining brightly.

At one time this was a well run business with excellent workmanship. They have repaired many of my…read morebusiness and personal vehicles over the past 3 years. My latest experience was far from acceptable. I was offered a refund, which I accepted. Since that acceptance, I have been "ghosted". Phone calls are not returned, emails are not replied to and it has been a month with no communication and no refund. I assume they are now out of business. I am highly disappointed that my refund was not issued in a timely manner and that a loyal customer was treated in this way.

I went to them for an evaluation of the body work that needed to be done to my 2010 Honda Civic and…read morean estimate for the cost. A gentleman too k one look at my car and took down my information. I had to remind him that he would need to year, make, and model if my car to give an accurate assessment and evaluation as he didn't even record the information. I was told I would be reached within a few days and that was well over two weeks and several follow up calls (made by me) & voicemails ago. Honestly, they aren't impressing me with their service and really aren't looking to good professionally.

From our first encounter with Cori to the day our car was ready, everything at J&J was positive…read more Cori is smart and helpful, answering all our questions and managing our insurance claim. Our repair was completed promptly and flawlessly.

Shop very busy but I now know it's because they do great work. Kept me in the loop about what was…read moregoing on with car and did everything they could to find a part to avoid totaling the car. Fixed Honda Civic after a distracted driver slammed into the back of it. Hope I don't need a body shop again but would definitely use J&J again!!

I had a very good experience at this shop. Everyone was very professional and friendly and I would…read morehighly recommend this shop to anyone

Dishonest. Went for $100 alignment. They refused and quoted me $4800 of services. Charged me $50…read morefor the quote. Needless to say I left. Next day went to another place and got an alignment for under $100. SMH. I'm so tempted to call the Better Business Bureau.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.