My Lincoln Corsair was sideswiped by a hit and run driver. I took it to Highway Auto Body and Dan…read moreOsborne handled every detail of the repair professionally and coordinated with my Insurance Company. The car looks better than when it was new! I highly recommend this Body Shop.

Stopped in today to have some work done on my car and was told their policy is if you've done any…read morework yourself on your car such as change the spark plugs done your own oil change or any kind of work on the car that you have touched they will not work on your car for liability reasons. They cited that their shop has been sued multiple times in the past Which makes me wonder what they have done to be sued so many times that they had to create a policy. The gentleman behind the desk and one of the mechanics suggested that I lie in the future about having done any work on my car so they are actually promoting lying and dishonest acts Which further makes me worry about and wonder about their integrity and adds Creedence to the fact that they have been sued multiple times. I would highly recommend trying somewhere else and not doing any business with this place. My father and brother were mechanics and I grew up around a garage and it is worrisome and unethical to turn down work out of fear of being sued again. There are plenty of other garages in the area. I recommend seeking out one of them.

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.

My insurance company told me to call 2 places to get estimates. When I called, as soon as the…read morewoman on the phone heard my work schedule, 8:30-4:30, she kind of groaned and said, "Well, 4:30 is our last estimate. We may be able to get you in at 4:45. It was obvious that she was not willing to budge. There was silence. I believe she was waiting for me to tell her that I could take off a day of work. I'm unable to do that to get an estimate on my car.

I can't recommend Axelrod enough to anyone who unfortunately needs to visit an autobody shop. They…read moreare a Tesla approved repair center. I brought my 2023 Tesla Model Y in to repair the front bumper, and received it back in factory condition. In addition, Maria at the front desk is an absolute joy to work with and talk to.

Today, we had a simple fix that Bill was able to assess and fix it in the parking lot, to get us…read morewhere we need to be. We will be going back for the permanent solution, and all of our scrapes and body cracks from here on out. Lauren and Bill were so kind and easy to work with.

Let me be start by saying they are only getting a four because I didn't actually have work done! A…read morefamily member from out of town needed an estimate so I yelped and found them. What GREAT service from start to finish(so to speak). If the actual bodywork matches the service this is the place to go. The estimate was quick, friendly and informative. He explained that under the initial damage may be more once the bumper comes off as I know to be true from my own fender bender. Then to find out that they are owned by two sisters I'm in full support! GIRLS ROCK!

I went to Smitty's to get a scratch along the side of my Malibu fixed. They rubbed it out and did…read morea beautiful job. When I asked how much they wouldn't accept payment from me. It's so unusual to find people this honest and kind. The next time I need work done on a car, I will certainly be taking it to Smitty's!

From the owner: D&S Automotive Collision & Restyling is a trusted auto body shop in Elyria, Ohio. We have been in…read morebusiness since 1977 and offer a wide range of services, including collision repair, auto painting, and auto repair. We also offer towing assistance, car rental assistance, express drop-off, and free car washes. Our team of experienced technicians will work with you to get your car back to its pre-accident condition as quickly and as affordably as possible. Contact us today to schedule an appointment!

I highly recommend this place! They were almost 1/3 of another quote was very prompt at my truck…read moreback to me within a few hours and it looked absolutely perfect! I throw this guy name out to everybody I know.

We had a difficult dent in the passenger door of our new BMW. The dent was right on the protruding…read morecrease, was deep enough to cause a halo effect above and below, and the door is made of aluminum. I can't say enough good things about Justin. He encouraged me to sit near him as he repaired the dent to just like new. He is an artist, cares deeply about the quality of his work, and never rushes. This was a great experience, fair price, and perfect outcome. Thank you Justin!

As a yelper i frequently forget that Yelp should be used for reviewing all businesses not just…read morerestaurants. I purchased a new truck and after much deliberation I decided to get a spray in bed liner. Naturally I did quite a bit of research and while I preferred to get one from the factory I found a much better solution in d&s automotive. I learned quite a bit about spraying bedliners there are pros and cons and certainly have its share of detractors. But Anthony at DNS did a good job of educating me and certainly the price point was within the budget of what I wanted to spend. The two main spray in bedliners I was considering were rhino and Line-X. Well generally they do the same thing what I found was rhino lining which is sold and serviced by d&s is simply one product. No difference in color thickness or options or add-ins. Line-X which I'm certain has its fans gives you the option to add in ultraviolet protection certain thicknesses they can even tint the lining so if you're a fancy fellow that wanted a red line x sprayed in you could do that. But it also added in to the price as well. Generally DNS sprays in your rhino lining and mine cost me out the door $580 with tax. This is my first pickup truck and I don't like stuff sliding around in the back of the truck and this textured surface will certainly limit that. The quality of the work that they did was surprisingly good. There was no overspray or thin spots and I couldn't find anything to get upset about not that I was looking to get upset but they did a really good job and I'm very pleased with the outcome.

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

Went in for some damage on my vehicle They had the car for…read more4 days. A very messy job was done. They do not give out receipts when you pay cash apparently either. Shady business since it was sold years and years ago.

great work, great service, and great quality. My vehicle look like nothing ever happen to itread more