I had a scratch and some scuff marks on my front driver's side fender. I stopped in to see about scheduling to have it buffed out. Felix greeted me the moment I walked in the door and asked how he could help. I explained the situation and we we walked out to my truck to look it over. He then walked back in to talk to his manager and was back out to me quickly. He said they could do the work right then and took the truck to the back. I couldn't believe they did it while I waited and without scheduling! Jose Alvarez buffed out the scratch and scuffs and had my truck back out to me in less than 30 minutes. It looked brand new! I am extremely happy with their friendliness, prompt service and quality of the work. Highly recommend and will use them again if I ever need anymore work. read more

I was amazed at the speed of both dropping off and picking up the car. Chris was kind and sympathetic and took care of everything easily.

Needed to get some body work done on my 2024 Cadillac XT4 after hitting a pole. I must say I am very pleased with the replacement of my hood, fender, lights, etc. Alex, Veronica and the team did a great job in helping me and to restore the beauty of my baby. I fell in love with my car all over again. What all customers need to realize is the shop cannot realistically project how long it will take to complete the work. Too many variables such as getting approval for each part, availability of each part and the many places they need to search for the parts and get them. It makes sense once you understand the details. I ended up with 11 pages of approved work and costs. The work was impeccable. Veronica the Mgr. was a great help when I came in panic mode and always took my calls. Go Towne Lake! read more

They have terrible customer service, Veronica responded to me in a very ugly, unprofessional manner, she even yelled at me. I recommend Gerber Collision & Glass. The receptionist answered all my questions very professionally, not like Veronica. read more

Terrible my car is steady falling apart after and accident repair done by them! I dropped my car off and when came time to pick up maybe a week later my whole passenger side window had a crack going from top to bottom. Didn't have a problem beside the wreck when I dropped off. Besides the repairs being half a** completed I'm now out of money to repair windshield they're an absolute JOKE!! I would not like a response from a manager just clean house and start with an ALL new STAFF! read more

I took my car here for inspection and the receptionist told me that my car's horn didn't pass state inspection and the filter dirty She told me i could come back tomorrow or leave my car overnight waiting oder that , next morning she call me she will be charge around three hundred something I did agree that but after few hours she call back told me the horn don't need change so she just charged me the money for inspection and filter, I recommend because they do very honest work they don't overcharge anything read more

I am posting on behalf of my husband Don who never does reviews, however he wanted to recommend this business. The service I received at Caliber Collision, from the ladies at the front desk to Mr. Moreno who inspected the damage to my truck, was great!  Everyone is polite and helpful.  Mr. Moreno quickly evaluated the damage to my truck and explained what needed to be done and how long it would take.  They made sure that I understood that the timeline was an estimate and that supply chain issues could affect the timeline.  After my truck was repaired I could not tell that it had been in an accident.  I highly recommend Caliber Collision for their customer service and quality of work.  Also, my insurance company recommended Caliber Collision to me because of their quality of work, fair pricing and customer service read more

Everything was fine until I tried to go pick up my car & was told it wasn't ready even though they send you a link to show the car's progress. I didn't get a call nor a text saying it was going to take longer. & when I asked about the link the advisor said he just "didn't get to it" like wow thx for that bud read more

Took my car in for a new bumper, they installed it fine and got everything they charged me for. Only problem is the finish paint. Horrible paint job on my bumper. The paint looks like an orange peel, very rugged. Not shiny at all and now I have to get a full paint correction on my brand new bumper. I do not recommend you coming here if your car needs to get any painting done. read more

Brought in my SUV for repair after getting rear-ended. Staff is extremely friendly and knowledgeable. Rick navigated the insurance company system with ease and got me involved when he needed help. Bumper looks fantastic and job appears to be extremely well done plus they give a lifetime warranty in their work. read more

I had a vehicle in for repair, I had requested a separate estimate for some minor cosmetic work. The gentleman I spoke with promised to call me back in an hour with a quote. I got a call four days later saying "sorry I forgot and your vehicle is complete". I called and spoke with a lady in the office and asked to speak with the original gentleman I worked with. She made up every kind of excuse as to why it would not be possible to. The quality of the repair work itself was just fine. The lack of integrity and honesty from the staff would make me not recommend them. read more

I went and got my car repaired there I started noticing how much of a different color they painted my bumper smh I get they try to match color but this was definitely a horrible match I'm definitely having it wrapped are repainted I would definitely never come back disappointed read more

I was worried about my car having frame damage, but Nick and the General Manager Veronica assured me that they will properly determine if there is any frame damage and let me know within 5 business days, and submit any updated information necessary to my insurance. If my insurance doesn't total out the car, I am confident that caliber collision will be able to repair my car and get it back to how it was before I was rear ended. The general manager veronica pulled me aside into an office (even though they were very busy) and both her and Nick assured me that they will take the proper steps necessary to take care of not only my vehicle, but my peace of mind as well, and communicate with my insurance regarding my vehicle. It can be difficult to navigate through the insurance and collision repair process when you're involved in an accident, but both nick and Veronica were very knowledgeable, helpful, and reassuring. I feel confident in choosing this location to repair my vehicle. 10/10 for customer service, and from what I've read in other reviews - the work/repairs they do is 10/10 as well. I would recommend this repair shop to anyone, especially if you are going through your insurance (in my case - State Farm) read more

I went in to get my state inspection and Juan Sanchez was very helpful! Not only did he take care of my care in the end he made sure to inform me about any concerns in the future for my car. I truly appreciate the excellent customer service that was given. If you go to this location be sure to ask for Juan Sanchez! read more

I had the best experience here!!! The staff were wonderful. Every interaction with them was great. They kept me informed about my car's progress the entire time they were fixing it. My 2013 Audi was involved in a hit and run accident. They fixed my car and it looks like a brand new car!!!!! I hopefully don't have to use them again but if I need my car repaired again, I will go back! read more

These guys are rude, the receptionist Veronica would even put me through to my adjuster. Save yourself time and headaches pass on this place. read more

My car was hit from the back at a red light and was all smashed in and I was shaken up from my first ever accident but caliber collision towne lake did a terrific job with my car it looks brand new just like when I got it and they finished my car earlier then expected while also keeping my mom and I updated throughout the whole process!! read more

I came to this Caliber location since it is conveniently close to my home. I stopped by to obtain an estimate for my front bumper due to some scratches it had. As soon as I arrived Eric and Veronica came to the door to greet me and take a look at the damages on my front bumper. Eric told me they were some light scratches that could easily be buffed out. He asked to borrow my keys and next thing I know he is taking my car around to the back of the shop. I thought it was a normal procedure in order to take pictures and write me an estimate. A few minutes later my car is back to the front of the shop and Eric lets me know that it is ready. I could not believe how great my bumper looks; like it had never been scratched. I am grateful for the service they provided me and what makes it even better is that I didn't get charged. Such generous crew to help out during these times. We are all hit by the current situation but they didn't try to take advantage of me. I will definitely be recommending this shop to everyone I know and will come back if I ever need anything else. It is hard to find true genuine people that are willing to help. God Bless! read more

I brought my car in due to someone hitting me in the rear. I was taken care of by Rick Green, a service advisor. He was the absolute best! He got right to it, offered my options and I was in and out. While my car was there, he sent updates on what was going on and keep me in the loop. When my vehicle was finished, he offered to stay late until I made it there to pick up. Talk about great customer service!! I am very pleased with the work!! THANKS RICK! read more

Farmers had me take my truck to this location to get repaired. Driving 30 minutes to get there Eric who was very unpleasant starts with the photos and questioning. After all that to say we don't take care of lifted trucks. You see the truck first hand instead of wasting my time of taking off work since right now is in the healthcare field we are busy Eric should've just said we don't take care of lifted trucks instead of keeping me there with all his questions and bad attitude. read more

I took my car into this location to repair the bumper from a "fender bender" I was in. It was done in a quick timely manner. Everyone was very courteous, helpful and kept me updated on the ongoing work. About a week and a half after having my car home from the shop, we noticed that the tail-light wasn't working. I wasn't sure if it was related to the work done or not so called to ask. They said go ahead and bring it in and they would look at it. When I got to the shop, they were able to verify that the work done did not affect the lights and they hadn't done anything or any work at that part of the car. However, they looked at it for me to see what the issue was. The front desk lady, Veronica, drove it immediately back to one of the technicians. She was back with my car in less than 15 minutes. Fortunately, the bulb had just burned out and needed to be replaced. She said you're all ready to go! I asked her how much I owed for it and she said, "Nothing. We're happy to help!" It's nice to find kind, honest car shops in this day & age. Thank you Veronica, Ness & the team at Caliber Collision. We will be back! read more

I highly recommend this location. Our car was broken into and the front passenger side window was shattered. Caliber Collision worked directly with my insurance company so I did not have to. They ordered the part for me and as soon as it arrived I dropped the car off. They arranged to give me a ride back to my house while they worked on it. When I returned to pick up the car not only was the window repaired, but they cleaned the entire inside of the car and washed the outside as a courtesy. Reasonable cost and great service. read more