Communication - AVOID ANDRES at all costs. He does not answer his phone, doesn't call you back after he says he will, always out to lunch, and overall just MIA. I'm not talking hourly updates, I'm talking any update (even the automated texts). . He Didn't call to inform me of a delay of a day and a half so I had returned a rental.. left me vehicle-less foe 36 hours due to me paying out of pocket when his tracker wasn't even updated If you are forced to go there due to insurance ASK FOR CHUCK. He is the man. He was able to fill in all of Andre's shortfalls and even took the initiative to communicate a delay and also that my truck was ready. Overall - solid work on the truck read more

We brought my mom's car to CSI Collision Center to repair damage to the front bumper a few months ago. However, after some time, we experienced a serious issue: the fog light caught on fire, resulting in the melting of the front bumper. It turns out that the fog light housing and wiring weren't fitted properly, causing the fire. When my mom brought this concern to CSI, they insisted that they had only repaired the front bumper and that they did not touch or work on the fog light at all. Despite the fact that the fog light wiring and housing directly caused the fire and melted the bumper, they would not take responsibility for the issue. It seems strange to me that they could install a new front bumper but claim no involvement with the fog light that is installed into the bumper, which was the root cause of the problem. While the bumper repair was done, I'm extremely disappointed with the lack of accountability and transparency regarding the fog light issue. It feels like the cause of the fire, which was directly related to the improper wiring and installation of the fog light, was completely ignored. I expected better communication and responsibility from a professional repair shop. read more

Poor Quality work. Soon as i drove off it broke down. Then the front cover was missing they gave me someone else cover. So if u have a black car i took ur cover. read more

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I would give them 10 stars if I could! CSI was very helpful especially Will. They made sure to take very good care of my vehicle and got me back on the road in no time. I recommend CSI to anyone in need of collision or auto repairs. You will not be disappointed and their prices are unmatched. Thank you so much CSI! read more

Carlos did a good job aligning my suspension my truck runs good my dad Alejandro Diaz recommended me this mechanic and over things ended up good read more

CSI Collision is the absolute best! The sms updates and the customer service is top tier. They made a stressful situation more manageable for me and they did a wonderful job on my car. Thank you! read more

Car was repaired within a month after hitting a deer. The paint job was spot on. I had some minor hiccups picking the car up due to electronic issues and faulty equipment installed, but I was taken care of while the situation was handled. One thing I would suggest is longer test drives before the car is given back to the customer. It takes the computer awhile to read everything. The faulty equipment was out of their control, due to them receiving it that way from the vendor. They made the process as painless as possible, wish I could say that about my insurance company (Allstate)! read more

The worst place to go! Lack of detail and follow directions. If you care for your auto, don't go here. Why? After a wreck, Didn't replace my running boards when I told them to not miss it. Still had scratch/dent above running boards. Didn't put weather stripping around doors... not new or old! Slopping paint inside door, didn't install plugs for doors or back cargo doors which reduce road noise. Definitely not professional! read more

If I could give business negative reviews I would for dishonest business practices and lack of customer service. My partner had a car accident and two doors needed to be replaced. The inner sensor was accidentally broken by them which cause the car remote to not connect with the car. They were so money hungry on the insurance payout and not fixing their mistake. Maybe he had some bad run ins in the past with previous clients skipping out. The whole situation was very uncomfortable. read more

I have worked at a lot of shops in the past but now I'm a stay at home mom. With that said I was looking for a reliable shop to take my truck in for repairs. I was fully prepared for them to try to take advantage of me but to my surprise they have been very compliant. If I felt there was any problems they were quick to fix it. They also text you notifications every step of the repairs. You can tell they really care about their customers and want a long term relationship with you. I will definitely be coming back to this shop for now on and will be recommending it to all my friends and family. read more

My BMW Alpina B7 was recently damaged by a large flying rock, cratering my windshield and denting the metal above rear view mirror. Very complex repair job--but CSI and AllStar Glass handled the work perfectly, from cost and time estimate, thru the many revisions needed to include all aspects of the repairs. They managed communication with State Farm, provided me with regular updates on the work being done. I couldn't be happier with the end result. Great work Les, Jesse and team! read more

Awful service. Their driver cracked our windshield and they first said they'd pay for it and now they're not taking any responsibility even tho we have video footage of them saying they will. read more

If you are ever in a situation that you have to take you place to a collision car repair, this is the place. I found myself in that situation for the first time this past week. Let me tell you, they made it so easy and stress free. Each staff member is friendly and willing to help, from the wrecker gentleman (sorry I don't know the PC term) David to my car specialist John. Unfortunately, my car was deemed as total loss. John walked me through the reasoning behind it. He also assisted in getting my things out of my car. Very customer service oriented. read more

I had such a great experience at CSI, this is definitely the only body shop I recommend to my friends and family! They went above and beyond to help me after someone backed into my car. I really loved that they kept me in formed via text message and I never had to chase them for an update, my service advisor always kept me in the loop! They also had my car repaired on time which in my past experience with body shops that was always the biggest head ache. I was extremely pleased with the quality of work and the excellent service! read more

This place is the best! Roy was my service specialist and he was AWESOME! MY car looks brand new. Roy you are very professional and courteous. Thanks CSI for a job well done! read more

I went here a couple of weeks ago jus to get a estimate on my wifes car jus to have the bumber cover replaced so the guy gives us a estimate I stated I didnt need it painted cause i will be coming from Dallas and asked if it can be done in 1 day he said It shouldn't be a problem....I did have very small fender dents and said they can do that also I stated that was not really my concern at the moment....so i get the estimate which was something i can work with...so I call 2-3 days ago to set a date to have it done....he tells me that he does not want to do it for the price he quoted me on....maybe the guy shouldn't be drunk or something while giving estimates read more

If I could give no stars I would. This place did a terrible job on our car and after bringing it back for problems THEY caused, they continued to blame our insurance for the problems. Saying that it's our insurance fault because they didn't do the repairs properly. (Yes I know that sounds ridiculous). After arguing with them that our insurance isn't a REPAIR SHOP, they still attempted to point blame! Front desk staff is friendly and very nice but anyone else is just plane ignorant! Then maybe a week or so later we noticed items that THEY were suppose to repair/ replace, where glued on with super glue and what looks like a hot glue gun! Absolutely ridiculous! I would never recommend this place!!! read more

PLEASE DO NOT TRUST THESE PEOPLE! I had someone hit my side one day (T-boned me) and CSI oh so conveniently sent one of their tow trucks to the scene to help. The driver was kind so I went with it. When I arrived to the shop, the staff was friendly and promised me a rental as part of the service, and a lifetime guarantee on their work. Perfect! Although my car was less than a year old, I went with their shop because of its proximity to my home, lifetime guarantee promise and the rental. I should have gone to Honda. I left my car there in September and did not get it back until DECEMBER! As soon as I left the shop, I noticed my car's alignment was completely off. It wouldn't drive in a straight line. I called the shop in a frantic voice and spoke to Ronnie, and he immediately began yelling (yes, YELLING) at me saying that nothing was wrong with my vehicle. I cried the rest of the test drive to Honda and they immediately rejected the work because of the alignment. After all of this occurred, the owner (I can't remember his name. He's blonde-ish with blue eyes) told the insurance company that I was making up the alignment issue and that the real problem were my tires. He said all of this despite Honda themselves saying it was in fact the alignment. Not to mention, my car was close to new and so were the tires. What was the point of trusting CSI to work on my vehicle and confide in the lifetime guarantee when Ronnie and the owner were absolutely rude and cruel? They did a TERRIBLE job. The emergency light on my dash board always ALWAYS comes back on because the alignment is still off. I should take it back since, you know, I have a "lifetime guarantee". Funny thing is, I thought I had a good relationship with the staff up until they returned my vehicle. I often dropped by with beverages for them, and I was patient about the fact that they took THREE MONTHS to "complete" the repair. Please, save yourself the headache. read more

**** DO NOT GO HERE ***** ****PLEASE READ**** After my accident, a very nice tow truck driver came to help me and brought my car to CSI Collision on 5138 Highway 6 North, Houston. I had no issue with this because I just got into an accident and the tow truck driver was kind. Once, I spoke with the manager Trey there, who called me that night...I realized something is off with this man. He is a smart ass, condescending, a know it all, and the most OVER THE TOP "SALES" person, I have ever had an encounter with. He tried to "sell me" from the moment he opened his mouth to the time he closed his mouth. LESS IS MORE, SALES 101. I explained to him, I understand everything his shop had to "offer" and what was more important to me was what he can do financially to help me with the damage. I believed his sale already and he could stop talking about it. He never did. He was a smart ass whenever I asked a question. He thinks he knows more than anyone and your point is never valid or correct. I told him the damages would be around $4,300 and I was sure of that and he insisted to keep telling me that the damages were "nothing" and it would cost around "2000" and he can only give me a $200.00 discount (so he can profit more). I was correct on the damages and what it would cost. My priority of getting a good deal, was the least of his concerns, as he is money hungry and a know it all. I realized I did not want to do business with him and I never signed paperwork stating that I would. I simply asked him to allow the adjustor to estimate damages, to not touch my car, and I would make a decision from there. However, because he is sneaky and money hungry, he disregarded what I said. He took the car apart without permission and did other things he never should have because I never told him if the car would stay for sure. Once I told him over the phone, my car would be leaving, all hell broke lose. I told him I could not talk at that moment but my car would not be repaired there. I was on the way to the ER because I am pregnant and after the accident, my DR forced me to go. I explained this to him and that we would talk another time. He continued to badger me over and over explaining why his shop is the best and no other shop can do better and kept asking me why, why, why. After back and fourth many calls, he still could not see not getting his way and we kept arguing. I kept trying to tell him I simply did not want to do business with him and I have the right to go anywhere, and do not have to explain why to him at all. He made it very hard for me to pick my car up. After the badgering calls, he said I had to sign a release form and provide my license, when he knew I lost my license. Finally, he accepted the release form. I thought it would end there and this nightmare would be over. I WAS WRONG. The next morning, I had a tow truck company come pick my car up and they attempted 3x and he would not allow my car to leave. Want to know his new reason? FEES! Instead of the normal fees...storage and the tow to his shop from accident, he charged OURTAGEOUS FEES, totaling $1400.00 for 1 1/2 days of my car being there (held hostage by him). I told him those fees were crazy and he was doing this tactic on purpose to be nasty and keep my business/profit. Some of the fees were "administrative" for $300, and 4 hours of labor when all they did was pull my bumper down, and other fees that were INSANE AND WRONG! He even had a "steering" fee of $500.00 because he said "you did not tell me an exact reason why you were not going to do business with me, so I assumed Geico told you to go to another shop, so I charged you this steering fee." Wow! FINALLY, after hours and hours of Geico trying to get this man TREY to eliminate the bullshit fees, so we can all move on, he agreed to eliminate most of them, except 450.00 of it, which was still way more than it should have been! I think everything is good and I will never have to see or talk to this man again, and I was wrong. He calls me at 4:30 in the evening, after he was told not to speak with me anymore and starts the call with "I guess your car is still staying here and you will now have more fees". He said this because the tow truck driver was not there. They closed at 6! He called to badger me more. Remember, I am pregnant and all of my stress is from HIM! Wow. Geico decided to implement a power of attorney after speaking with him and he was asked to not contact me at all. Geico and the different tow truck companies who dealt with him wanted to end things asap because of the nightmare he was. ********DO NOT DO BUSINESS WITH TREY, the manager at CSI Collision. He is a smart ass, know it all, disrespectful, badgers women, won't shut his mouth, worst sales person ever, money hungry, and will hold your car hostage to make your life hell, all because he is not man enough or confident enough, to move on when someone rejects him / his shop. **************** read more

The best most easy experience I've had ever fixing a car. The employees at this location are the best and I really appreciate the text updates that I got telling me the status of my car! read more

Everything was delivered as promised, in good quality and on time. Their communication via texting was great too. 5 star experience!

I dropped my car off early Monday morning and was super pleased I got it back within the same week. The car looked great like nothing ever happened. Paint job looked good and they did a nice detailing and car wash to top it off. I was overly pleased with the care me and my car received with this company. They also kept me updated with my car so I know what was going on. Which also helped make me less stress about the whole situation. Very friendly and nice people definitely recommend this place to anyone that needs repair on their vehicle. read more

I've never really had to get car work until recently. I must say I am overly satisfied with my car paint job was awesome like I never got hit. They also kept me updated as well throughout the whole process. I recommend CSI collisions. read more

If you looking for a topnotch service to resolve your accident issues choose CSI. Get you looking dealership ready!

I just want to thank Roy Ovalles personally for providing outstanding service for my vehicle. He was very professional. One person can definitely make a difference and Mr. Ovalles did just that! We will be referring family and friends to CSI Collision Specialists. They did a terrific job in replacing a front bumper. Looks like a brand new car again! Thank you! Jack Eaton read more

I was blown away about a customer service that I received at this place. My service advisor was with me every step of the way with the communication between the rental car and the insurance everything ran smoothly. The rental car was there shortly after I arrived and when my vehicle was repaired I didn't even have to hassle with dropping it off. Excellent communication information every step of the way during the repair. I highly recommend this place to anyone has a problem with their vehicle. The work that was done on my vehicle was definitely Top Notch it looks brand new probably better than it did before it needed repair. The service I cannot express how good the services are read more

I couldn't have been more impressed with my service yesterday. I needed a fender swapped out and didn't know where to go on a Saturday morning. I was greeted by a friendly front desk and had a quote within 5 minutes. (A very competitive quote.) I left the car and was called back in 3 hours. When I went to pick the car up, the body panel was installed with perfect gaps all around PLUS they washed the car for me. Why I haven't used these guys before, I don't know. Professional staff, clean pretty office, fast turnaround. read more

Just picked up my Ford f-150 after repairs for left rear panel and light damage. These guys did a great job. They kept me informed via text during the process and delivered the finished product as promised. I would highly recommend them for body work. It looks as new. Thanks read more

CSI Collision is the only place I will go for body work for my car. I've gone here for years and have always received excellent service. They are honest, fairly priced and do wonderful work. Even though I have to drive over 30 minutes to get here it is worth it. I am very impressed with this company. read more

I want to start off saying that I meant to take the review his company had sent me. But of course the single mother that I am my schedule and time got away from me. And I miss my opportunity for the review. So, I start off with saying my experience with CSI Collision was absolutely a perfect 10. From the moment I walked in the door and that the friendly receptionist I knew things were going to be ok. From there I was introduced to my collision specialist Tray. Trey went outside with me walk me through the damage of my car it made me feel extremely comfortable. Now you have to know that I'm only been in Houston for a year and leaving my baby with just anyone was a little scary. So I proceeded to leave my car and just as they had told me Enterprise arrived with our rent a car. Seriously it was just the smooth as that. The days following up to the completion of my vehicle led to a series of daily texts. And let me tell you these texts are so warm and cute it was as if my car was talking to me from the hospital. In fact they were so cute and so clever that I would read them to my fellow employees at work. By the 3rd day I have received a text that late afternoon that my car was finished and ready for pickup. I called Trey immediately to let him know that I would be working late and couldn't get it till the following morning. He was so sweet even offered to stay late which I told him was not necessary and we would meet in the morning. I picked up my car at 11 o'clock that Friday morning and also returned the rental car at the same time which made it extremely convenient. As I still had to get to work by noon. After being read it again by their friendly receptionist Trae came out to join me with a big smile on his face he walked me outside to show me the beautiful work that had been done to my baby. All I can say is I am delighted, happy,ecstatic, to not have to look at that dent anymore. So thank you CSI Collision and Trey for making this experience so easy. I will definitely be recommending you to my friends and family. And if I have any other needs myself you will definitely see my face back in your location. Thank you again Shelley Young. read more

This shop really went beyond my expectations. I had my young son with me when I went in to drop off my car. They had an amazing playroom so I was able to let him play while I took care of business. I was updated about the status of my vehicle throughout the repair. When I got my car back it looked fantastic. This shop took a very stressful situation and turned it around for me. I would recommend CSI Collision to anyone. read more

If I could leave ZERO stars I would. Steer clear of this mechanic shop, as they are untrustworthy!! After having an auto accident (Front end) the tow truck had my car delivered here. After less than 24 hrs I requested to have my vehicle towed elsewhere and released the vehicle to the insurance CO. in person. After releasing the vehicle and getting home, they called me stating that they "Forgot" to mention that they spent 4 hrs tearing apart my car and was responsible for the additional labor. When the Insurance Company arrived to tow the car they claimed that I then owed additional "steering" fee's and was responsible for payment before the car could move which delayed everything. I had this horrible experience with the owner, Trey Perdue, and would not trust him with anything- especially your car! After the car was then towed, they did not include the rear bumper which has a minor paint scratch and was on the appraisal for painting touch up- Now I am responsible for REPLACING the rear bumper and this shop refuses to give it back. They are probably going to sell my bumper for profit after the made up fee's I had to pay for to release the car. Stay away at all costs. I will never go back again. read more

Just picked up my car from CSI. Excellent craftmanship. Their ongoing feedback during the repair process minimized any need for calls about the status of the vehicle including a notification for pick up upon completion. My car looks like it just left a showroom. Thank you forever Michael Moore. read more

Had an issue with a car wash and was referred to CSI for the remedy. The work was done as expected and results were excellent. Thank you.

csi collision is the worst place to get your car fixed. i highly recommend you go somewhere else to get your car taking care of. my experience with csi collision has been ongoing for months now. i first dropped off my car with them in march of this year and i didnt get my car back until mid april. also!!! i just got my car at the end of 2015. the month of november to be exact. when i picked up my car it had scratches on the hood, side of the car, and back bumper that was not there before. the part of the car they were suppose to fix with my front right headlight. i had to constantly go back to csi to have them check on the light again and again and again. the light was not properly installed in my car and it kept fogging up. (it never did this before). tray (the owner) told me he would pay for another rental for my car to be repaired. now months later (july) i get a charge on my credit card from the rental place for roughly $140 because tray (the owner) did not do what he promised and pay for my rental. so again as i stated please go somewhere else to get your car fixed if you do not want any problems. if i could rate this place a negative 10 i would. read more