The initial encounter was encouraging, but all went Dark fast. These fine folks took 5.5 Days to complete a very simple straightforward 12 hour job. I bought the vehicle to use, not stay in a service bay for days. They did NOT contact me or keep me informed as to status. When I called, they offered LAME excuses for delay.... They appear far better at fixing the Blame vs the problem. CONSUMER PARTNERSHIP ALERT They are joined at the hip with GEICO Insurance. Our experience with GEICO, as seen on TV commercials, is that they would be better suited for some area of animal husbandry. Both experiences have been dismal to say the least. A PARTNERSHIP of Equally dysfunctional entities. read more

I went in there for a GEICO appointment. The guy at the front desk ignored me for 10 minutes or so, doing other stuff without even a word. Then a woman, reeking of cigarette smoke, came in and asked me what I was there for (she had obviously been outside smoking instead of at her desk). She then talked to me as if it was painful to her to talk to a potential customer. She said that no estimate would be provided; they would deal directly with the insurance company and essentially I would be at their mercy. Now, this is not necessarily reflective of their work which may or may not be of good quality. Its just that the first impression, which is important in this highly competitive industry, was poor. To summarize: no estimate, poor customer service. read more

First, they invited me to bring my car in at any time for an estimate. I brought it in first thing in the morning, only to find that everyone who gives estimates was in a meeting. Good thing they warned me about that before I spent 45 minutes waiting for someone whom I had personally observed walking around aimlessly for most of that 45 minutes. When I did get the estimate, they promised they would send it to me via email. They didn't. I called the next morning, and (after discovering that the front desk kept no records of quotes and eventually having to go through the list of their estimators - at my prompting - to get to the estimator who looked at my car) found out that this estimator meeting happened every morning! So happy that they didn't tell me that when they said I could bring in my car at 7:30am until closing. When I called yet again and was able to talk to my estimator, he said that he couldn't actually pull up my quote due to an IT system outage which may have had something to do with why I couldn't get my quote in the first place. That's why he agreed to take down my email (again? where WAS the paperwork I filled out, originally?) and would recreate the quote and send it to me. He didn't. I called three more times, only to find out that he was always busy with clients and he never called back, despite several messages and the threat that I had to make a decision that day. It was literally faster to drive my car to yet another shop and to get another quote from them than it was to keep fighting with these guys to send me a stinking quote! Thanks, Caliber. read more

Update: found out the insurance rep was sick that day, which I wasn't aware of. Took great care of the car and kept me in the loop ever since he got back. He gave me a call and provided great customer service. Thanks caliber! tl;dr Good - Daily text updates, competitive pricing, works well with insurance Bad - The Caliber rep for my insurance took 2 days to get back to me with a quote, didn't return my calls promptly, showed up 5 hours after our original appointment Brought my car in thanks to a hit & run (if you're reading this, leave a note next time). I had my insurance call and set up an appointment with Caliber. When I got there, everything was already in the system which was great. The bad thing - the Caliber reviewer for my insurance company was nowhere to be found. He was apparently "running late" (found out he showed up at 12:00pm when our appointment was at 7:30am). Luckily, another insurance reviewer came out to look at the damage and take photos, but he couldn't give me any other details since he wasn't with my insurance. Fast-forward to the end of the day, and I still had not received a call. I ended up calling Caliber at around 4:30pm. I was told my insurance reviewer was there, but "checking out all the cars that were brought in today" and would return my call. I waited a day with no return call, so I called again and left another message. Finally on the 2nd day, he called me back to let me know the quote. I've been receiving text updates ever since, which is great. Anyway, still waiting for the car to be completed (about 5 days now). Hopefully it looks good as new. read more

Have been taking my vehicles over last 10 years to Michael T at Caliber actually followed him from Tempe- Gilbert and now Mesa. Always a straight shooter- very professional and the work that is done is always detailed oriented and Customer focused! It's a great company! read more

I took my car to get the front bumper of the car fixed in 2013. Everything looked good until 4 years later. My day lights our out and I needed to fix them. The Volkswagen dealer said I have the wrong headlights on my car. Now I have to pay $955 plus tax and 3 hours of my life to get them fixed. Yes I'm mad and you guys have some explaining to do. I don't know how this could happen. read more

Not the same company they were 5 years ago! Beware! Before I get into my story, let me share the moral for those who don't want to read in detail. Bottom lines are affected by the trust you create with your customers. You lose loyalty when you don't do right by the people who support your business. It's extremely unfortunate that there is zero accountability in Caliber Collision's customer commitment, and the lack of honesty in business will come back to kick you in the a** when you realize the most powerful mechanism for reputation management isn't online reviews -- it's word of mouth by way of a great customer experience. What's the opposite of customer service? Caliber Collision. I brought my vehicle in approximately two months ago for an out-of-pocket estimate. It was predictably high, so I returned the next day to go through the process of getting a separate estimate WITH an insurance claim filed. Before I left, I spoke with one of the managers, who told me one of the parts for my vehicle was backordered and that they would call me to let me know when they might be able to get my car in closer to a repair date. Tick tock. Four weeks. Never called. Shocking. But I did my part to overcompensate and reached back out to them. The first time I called, they told me the part was still backordered. Ok, logical. Right? Wrong. Another month went by and I called again. This time, I was given excuse after excuse after excuse, and finally put my politeness on pause to give them a dose of reality. When I pointed out no one had gotten back to me in two months, questioned them about the part and the estimate, the "manager" I spoke to had a flippant attitude and passed me off on hold to someone else. The next guy had a pleasant demeanor, but tried to give me the run-around, claiming there were two insurance claims on record (one of them was a claim filed 4 years ago through an insurance co. and policy I no longer have!!!) *insert eye roll* He then tells me his internal team never processed the estimate and SOW back over to my insurance company. Okay.... Got it. Next, he says he will call me back after he investigates -- so that he doesn't waste my time on hold. Great, as if I can trust that promise. I emphasized that if he did not follow up with some sort of communication by EOD, I was taking my business elsewhere. Adios, Caliber Collision. Ain't nobody got time for incompetence, dishonesty and poor communication. And back to the thought of wasted time... I just wasted the last two months of my life while Caliber Collision could care less. read more

Unfortunately this is my second visit to Caliber. They did such a great job the first time that as soon as I had my accident I knew where my car was to be taken. My car was in and out of the shop very quickly. read more

I had a great experience at the Shop after my car had couple of scratches and was sent to the shop by my insurance. I came in for repairs and was expecting a huge bill, but I ended up paying nothing.The service supervisor was very sweet and personable. He seemed very honest and told me not to get body work done as its not required and the issue can be taken care by polishing it self. I have never seen a service being so honest and dedicated on saving money for customers. They polished my car with no charge and in 30 min.They did a great job, the outside looks fantastic. read more

If you need body work done on your vehicle, Caliber Collision is the place to go. You are greeted the moment you walk in the door. Terry Shoemake, Service Advisor, is very professional and ensures you are well taken care of. The employees in the body shop did a fantastic job on my Mustang! read more

Great service until they have to fix their error on their dime. Had ny truck repaired at Caliber June 2021, front end damage. New bumper, grill etc. When the wooden shims they used of the bumper fell out the plastic trim above bumper started bouncing and slapping at freeway speeds. Took the truck back showed them the shims and they siaid they would call me to schedule the correction when they had a rental available. Monthe later I stopped in again, oh lets get it in tomorrow. Got the truck back still slapping. Returned they said they would order a new trim piece and call me. Again no call, I had to go back in. Scheduled the correction again. Get the truck back was told did not need the new trim piece they, "adjusted" the trim and fixed the problem. Nope still flapping, went back in where the gal at the desk new me by name lol. Told then still flapping. They said they would get the trim piece back from the dealer and call me. Yeah just like all the other calls I never got. Well since it has been over a month and still no call, looks like they do not plan to honor their LIFETIME warranty. read more

I had a wonderful experience with Caliber. Their customer service is AMAZING! My vehicle was totaled beyond repair in which Caliber notified my insurance the same day and my claim was completed an hour later. The General Manager Josh Gardner is who made my experience the best but the entire staff was just as friendly and helpful! I will only take my business to Caliber! read more

I want to thank Abel and his tech Juan who took care of my stuck driverside door on my Chevy Tahoe right away. They jumped on the job and fixed my door so it would open and close again. I will use Caliber Colllision for my next job. Thanks Howard. read more

If I could give zero stars, I would - terrible customer service. Of the few body shop experiences I have had, this is by far the worst. I went in on a Tuesday afternoon to get an estimate and was told I would hear back that afternoon or the next morning. The afternoon following, I called back and was hung up on. I called back Thursday morning and was told I would receive it that afternoon. I still have not received it almost a week later. An estimate takes 15 minutes to complete, and it shouldn't be this difficult to hear back. It is clear that they do not want my business by the way they treat their customers. read more

My experience with Caliber turned out to be a nightmare. I was originally told it would take 10 days, well that turned out to be over a month. The horror occurred when I got it back and 63 miles had been put on my car. My gas range was down to one mile. If I hadn't have pulled in to the first gas station I would have run out of gas. They gave no apology and no reason. In fairness, the work was fine, but the lame excuses and phantom joy ride they took in my car is inexcusable. read more

Ripoff Alert! Do not take your car here. These guys are will screw up your car and do not return phone calls when something is not fixed properly. I very much received the "good ole boy" treatment that car places are known for, smiling at you and speaking with a thick country boy accent while they screw you. read more

Overall great experience... and that says a lot because I am absolutely obsessive about my car. My vehicle repairs were done in a timely manner, and Alan was just about the nicest person ever when I went to pick my car up. He made sure to do a walk around my car to show me what work was done and to make sure I was happy with the repairs. They even cleaned both the inside and outside of my car! To me, that goes to show that they are all about going that "extra mile" for customer service and I would definitely take my car back there again. read more

Josh Lofty was superb. His customer service was exemplary, and he was well mannered. Russell Warren said that he would call me every Monday, Wednesday, and Friday on an update for my car. He called once out of the four weeks he had my car. I was left hanging and I would call up to the shop, and Josh was as helpful as could be. I do not recall the ladies name at the front desk as well, but it sure shows that the front desk people love their jobs. When you cannot get an answer out of your contact at the shop, it was nice enough that you could rely on those two people. Since I have a limited lifetime warranty, I will continue to go to Caliber, but I will ask for a different Service Advisor. read more

Very rude customer service, called the main office. I asked several questions and receptionist had poor attitude and none of my questions were answered; she hanged up on me even before I could get her name. Vehicle had a damaged window, truck has been there for almost 2 weeks no idea when I am getting my work truck back. read more

Don't take you car here, there customer service is crap, if they call you and need something they don't bother leaving a message, I went in to schedule an appt to have work done, dropped my car off the night before as explained, I call later that day to see if the work was done and was advised I needed to fill out a work authorization. Why was this not done when I scheduled the appt? So yeah customer service is horrible. read more

so they told us to come back after 10 days, on 05/31/16 at 7am, promised us they will finish the job in 30 minutes, they only had to put back the new bumper, we arrived there and this clowns told us we need to leave the car for a week so they will change all the front even though everything was fixed already and the owner told us something else. we left immediately and we will cancel geico insurance and will join some other company till than we are stuck with an ugly replacement bumper:/ this place + the employees are a joke. I have no idea why geico works with them! DO NOT GO THERE!!! read more

I took may car in to get fixed after a collision on November 1.2021. I was told I should have received it on 11/19, but I was told there was missing a part have this completed. I could pick it up on Monday. I was going to be called. I never received a call. I called on Tuesday and I Spoke to someone who was overseeing my car and he said he had been out the previous week on a personal matter. on 11/22 I kept calling and no one aswereed so I drove by the shop and I spoke to someone there. I was told my car would not be ready on because the car had a tire had a hole on it, the shop had ordered a new tire and they should get it on friday. I was told I would get a call on Friday afternoon when the car is ready. I never did get a call. I drove by there and they were closed. it is now Monday 11/29. I called them and they do not answer. I am going to drive by there now and see solution I can get. so far this experience has been less than professional and their communication has been less then stellar! read more

Wow, all I can say is WHAT A MESS!!!! This center has no quality control what so ever. They do not pay attention to details. My husband wrecked our car. Not too serious of a wreck. The driver door had to be replaced, the front left shock and strut, new front bumper, and some buffing and body work. The shock and or strut make a metal on metal sound when you are driving down the road. We get the car back and the power does work properly in the drivers door. The auto windows, power lock if the car is turned off, and the sensor in the handle to unlock and lock the door. Also the alarm goes off if you open the door even when it's unlocked on that side. The handle on the outside slides back and forth horizontally and there is a serious rattling in the door when you drive down the road. They did not put the cover back on the inside of the front bumper which has a little mud flap on it. Half of the back bumper was not attached. We found a random bolt that goes to something. The lining in the trunk was hanging down and not attached. There was a small crack in the windshield when it was taken in. We didn't have the money to replace it at the time because of the other deductibles. They kept calling and asking if we wanted to replace it. My husband and I found that very suspicious seeing as how it wasn't a big deal. When we went to pick up the car, the crack stretched all the way across the window. There was a large indention where it looked like someone dropped something circular on it. If we would have agreed to get a new windshield then they would have ripped us off, seeing as how the extra damage was their fault. I am sure that I am forgetting something. I am very disappointed. This car was my birthday present and I don't think it's too much to ask to have it back in the condition it was in before the wreck or close to it. After all that is their job. They had the car for over 3 weeks. We are taking the steps to have this dealt with in the next week or so. It is ridiculous. Before you drop your vehicle off at this location please tell your insurance company to choose a different place. This was a really bad experience and it isn't over yet. read more

There are no contingencies on a workmanship guarantee. Do not imply that because you received a less than stellar survey, on a repair that was done poorly, that is appropriate to confront your customer about the survey and claim that the survey score was the key to getting the repair done correctly. Comebacks don't get good scores, be it on Yelp or through your own medium. read more

This place has awesome service..everyone is super nice and professional. They send you text reminders and updates for everything (unless you tell them not to)..I like that they do that! They're also super responsive and personable. It all went so smoothly..from making the appointment to doing a walk through inspection of the vehicle to providing me with an estimate/quote to setting up everything with my insurance to guiding me to the rental companies within the shop. read more

My car had damage to most of the hood and grill of the car. They told me it would take 2 weeks to fix. It only took 6 days to fix and they did a good job on the car. I took my other car to get the small dent out on Saturday and it was finished today. I would recommend caliber collision because they are really fast at getting your car fixed. I used to go to service king but they were really slow to fix my car. read more

Larry Boettcher was great today. He was very friendly and efficient. Whenever we have need for repairs again (I hope not anytime soon...) we'll be back to see him! read more

Within the first two months of my arrival in Dallas, a driver decided to back into me in a parking lot. While I don't have State Farm, the other driver did and they covered my damages 100%. I picked Caliber Collision as my State Farm Select Service Repair Facility after the first facility I picked failed to meet my expectations. All I can say is that Caliber Collision did the opposite; they exceeded way beyond my expectations. All I had to do was contact Chad, their State Farm rep, and he handled the rest. I dropped my car off on Monday and they had it ready by Wednesday afternoon and it looked brand new! I told Chad I couldn't talk on the phone much and that email was the best way to reach me and he did just that, keeping me informed of the process step-by-step. The employees at Caliber are some of the nicest and friendliest people I have ever met, from the moment you walk in to when they hand you your keys back. I would definitely recommend this facility to a friend! read more

Both times I have needed repair on my vehicle I chose this place and it's connected with my insurance which makes it super easy. The staff are always attentive and friendly as well as speedy. Just had some hail damage so we'll see what comes of the repair but I'm sure they will do their best. read more

I had no choice but to use Caliber Collision after Geico Insurance had said that they had already began work on the car and taken the car apart. I was told later by one of the workers that there were no mechanics on the premises and that they just used technicians. I was told that my concerns about damage to my brakes and the fan motor (no a/c and no heat) were not caused by the car accident. I was told that they just used the computer equipment, scans, and codes to determine this. I don't know about you, but I am used to a live human being analyzing my car, taking it out on a test run, running the engine, using their live eyes, etc to make a sensible, educated, and professional opinion. Not by using a computer. The Geico Insurance representative wasn't even on the premise to look at the damages to the vehicle. He was making his determination from the pictures of the damage to my vehicle and the scans and codes that Caliber Collision sent to them. When picking up my vehicle, I had to inform the front desk worker at Caliber Collision that my driver's side mirror wasn't aligned properly. Never again! read more

I was recently rear ended and Travelers Insurance has a Concierge Claim service at Caliber Collision. Evidently they repair vehicles for a lot of dealerships, including my Jeep dealership. From the time you walk in the door, you are greeted by smiling, professional receptionists. Anthony Goodfellow handled my claim and Cindy explained the coverage process and gave me regular updates on the status of my repair work. She was a delight to talk to. Brian Payne was my service supervisor that oversaw my vehicle repair. You have to meet and talk to this guy. He is energetic and treats your vehicle like his own. There is also an Enterprise Car rental on site. Anthony Prado (sp) quickly took care of me and had me on my way in the rental that my insurance allowed. This is a "one stop shop". IF you are involved in an accident and have to get your vehicle repaired, there is no better place the Caliber Collision. read more

The quality of their work is not good at all. My vehicle was redone a couple of times. They eventually said that they wouldn't do anything further to correct the problem. Allstate eventually agreed to pay another shop to redo the work. It looks great now. read more

Very excellent customer service. Chad was on vacation and they had Mike to help out with the repairs of my bmw. They did a great job and looks excellent. Will continue to use caliber. read more

This place is awesome! Quick repairs and friendly, knowledgable staff. There's also car rental available on site. Beau did my repair which consisted of a scratch on the back left corner of the bumper from another driver. He went through and fixed other scratches unrelated to that accident and now my entire bumper (on a 6 year old car) is flawless and all in two days! Would highly recommend this shop for any car repair. read more

Unfortunately we had to get another repair done after I was rear-ended. However, Caliber once again exceeded our expectations by delivering more quickly that promised and a perfect repair. Our service advisor, Eddie Reece, was outstanding! Kept us well informed, and very professional. Hope we can avoid needing body work on any cars in the future, but if we do, Caliber will be the first and only option we consider! read more

No Stars since negative stars is not an option. Caliber has had our Jeep Wrangler for 5 months and it is still not fixed. From simple things like matching the fender lights to major things like a recurring "check engine" Caliber has simply been able to get work done. Time after time we've been called to come pick up the "safe" and "completely repaired" vehicle only to find that the check engine light still comes on, or that the fender light was not replaced, again, or that the 'gas cap light' is on. Beyond that, there's a huge safety issue when you entrust your car to Caliber. Not only did they perform a full frame replacement (when the shop tells you that needs to happen, please work with your insurer to "total" the vehicle), which will cause us to have a loss of value claim when we sell or trade in the Jeep. As for safety, twice the "fully repaired" jeep smelled like gas - before and after the gas tank was replaced - and now, for two weeks, the Jeep has been stranded in a parking lot, leaking and pooling gas (see video link). We were assured by Caliber employees and managers that this "completely repaired" vehicle was 100% safe. After 2 weeks of no action and no communication from Caliber, we've taken the Jeep for a second opinion. The hood, undercarriage, gas tank, doors, and suspension were not properly repaired, resulting in further safety exposures. All of this had led me to learn that your insurance company has made deals with large collision repair operations like Caliber. The best solution is to not only avoid Caliber but to seek smaller independent repair organizations. For your additional review you can find links to 1. Active gas leak of our Jeep from our "completely repaired" and "totally safe" vehicle https://1drv.ms/v/s!ArSxHlq2S85SiJQEK3w1I2J8tRyILg 2. Letter to CEO of Caliber, Mr. Steve Grimshaw, CEO Caliber Collision https://1drv.ms/w/s!ArSxHlq2S85SiJRikGCcZQTPDSpwMQ 3. Letter to GEICO regarding their collusion with and support of unsafe work from Caliber https://1drv.ms/b/s!ArSxHlq2S85SiJNIFDgRer4Q_66djw Never ever trust or use Caliber. read more

They did a wonderful job on my car door repair. Eddie made sure to keep me updated on the repairs and estimated completion date. Rental cars are available onsite and they handled everything with my insurance company. Nothing but helpful. Will absolutely recommend if any friends or family need repairs. read more

Cedar Springs Road, Dallas, Texas My vehicle had about $1800 worth of damage that was to be repaired by Caliber Collision. Caliber took a total of 5 weeks to repair, but that wasn't the big problem. When I went to pick up my vehicle, I inspected the repairs and paint, and they were shockingly terrible. 1. The paint did not match (still doesn't); 2. There were air bubbles and large paint drips; 3. There were buff burns in the paint; and 4. The trim that was replaced was about to fall off due to not being installed properly. If that weren't enough, 3 Caliber Collision employees tried to convince me that the defects in their terrible workmanship was not their responsiblity. Long story short, they fixed the trim and 1 air bubble, but left me with a terrible paint job and a diminshed value on my vehicle. Since posting this review, one of Caliber's higher-ups contacted me and offered to properly match the paint. I am thankful for this. Hopefully it was just the Cedar Springs location that is subpar. Thank you Shawn read more

I have used caliber collision in the past and have been happy with the level of communication and the quality of service.

I'm actually sad writing this two star review because I actually liked the guy assigned to my case but I don't like to be messed with. So I took my Audi to get pass l repaired a few months back. They worked with me and because they didn't have a rental car for me when I arrived, they expedited my car service. It went from an ETA of 18 days to 3 which was impressive! So the problem I had was when I receive the vehicle back there were minor defects which were no big deal but I noticed when I got back in the car that my music that plays directly from my SD Card did not start up. So I went to investigate and it had been completely removed from my car. So I played it cool and just let them know what happened and if someone maybe accidentally removed it. He went to go talk to the techs and one of them mentioned hearing the music playing when he was working on the car but claimed didn't know where it could be. Long story short the case manager reported it to his boss who told me to bring a receipt and they promised to send a gift card for the amount of the new SD Card. I bought one for $44 and showed them the receipt. Never heard back from them. I always call to speak to someone but no one ever calls me back. What's sad is I have all the music I can easily redownload onto the SD Card but they had no business taking it out of MY car! They do repairs to the body frame! They have no reason to go into my glove box. I just want them to contact me and tell me where the ball was dropped... read more