An amazing experience. I got hit by debris on the road, and the damage looked like it went across three of my panels. I brought it in and the gentleman there was able to get everything squared away in no time. An amazing location with honest people. read more

Steve B was very helpful and made my accident so much easier to deal with. I would come back again with his help.

My experience with Caliber Collision has always been the best. Stephen was very helpful in getting me through the whole process of getting my car repaired. He did such a fantastic job on my car that I couldn't tell where the damage was. If you're looking to get your vehicle repaired, just go to this place and ask for Stephen. read more

This is now my 3rd time going to caliber collision and they are truly the best people to work with and always keep you updated on your vehicle. The quality is always perfect when they return the car and they ensure that you know exactly what they are doing and what's wrong with your vehicle. Claudia, Jose, and especially Neil are wonderful to work with and truly make you feel like your vehicle is important to them and are always willing to help. You can trust them with your car 100% of the time. read more

Caliber Collision - This was the damage and now it's like it was never there! - Body Shops Near Me - Lancaster, California

Shadiest body shop encountered. They supposedly replaced my differential,straightened the frame and replaced a-arm. Kept having a leak and a squeaky noise. Kept going back. First they said it was seals on differential. Took it to dealership. They found the differential had been welded a cast metal part that should only be replaced. It was finally replaced. The squeak persisted. First they said it was the a-arm so they replaced it. Then I took it to a suspension shop which found broken body mounts. Then they replaced those. Squeak persisted. Had to get my brakes done ask the mechanic to check squeak. He said it's from the frame being twisted. He told me body shop knew frame was twisted even after repairs, which is why alignment is maxed out to one side and a-arm even though it was "replaced" still rubbing which is creating squeaking. This body shop has since transferred me to another body shop hopefully they do a better job of actually fixing my truck. So if you do go with this body shop make sure to double check repairs. Since they will take all the shortcuts read more

My car was returned to me looking brand new!Stephanie explained the entire process and made this experience less stressful than anticipated. They answered all my questions and kept me updated throughout the entire repair. Thank you guys! read more

Took my F150 to Caliber Collision for the second time, and Stephanie made the whole process smooth and stress-free. She was helpful, polite, and really knows her stuff. Thanks to her and the team for another great experience! read more

So I sent my husband to get a quote estimate for my Lincoln and they gave me a written estimate for almost 6k, then they turned around and submitted a different estimate to my insurance company which confused the hell out of me. Now I don't trust them and I will never do business there and I would never recommend them to anyone. What was the purpose of giving the customer an estimate for one price and submitting a different one to the insurance company for a lesser charge. Looks like they are attempting to scam their customers. I will submit the picture when I get off work. read more

My car was repaired as NEW ! Amazing service.... All the staff was very helpful and friendly. My car was very damaged on the side from being hit near my passenger bumper and passenger door. My car looks just how I purchased it as I drove it off the lot. They even replaced a console cover I had brought in for a complimentary service. I am so happy I cannot thank you enough caliber. I will be referring all my friends and family to come to this shop. Please do not hesitate to bring your cars here for repair. Highly recommend !!!!! read more

Caliber Collision - Collision Repair on body, bump and side damaged repaired like NEW!!! - Body Shops Near Me - Lancaster, California

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Fixed claim through State Farm and claim went seamless . communication was great . office personal were friendly

Awesome they took care of our car so well, I appreciate them I would always recommend them to anybody else

The La Quinta Palmdale location is much better in terms of communication. This location relies on automated messaging to handle their job. When I asked why I wasn't informed that my car was ready to be picked up, I was told, "The insurance adjuster said she'll call you." Just a courtesy, a 5-second voicemail message telling me that my car is ready for pick up or I'll be charged for my rental car would be appropriate. I was promised that they would send me photos of my repair, and I'm still waiting. I was not happy with the repairs, that's why I asked for photos. They also drove my car 5 miles (I took before and after of the dashboard)- and this was just for scratches. I'll email the manager to ask if that was a reasonable reason to verify repairs for scratches. The front desk attendant seems like she needs a break. When I called about the status of the car, I was asked, "We'll, I wouldn't know unless you give me the make and model and your name?" ** edit: I received the photos. I was able to confirm that was reasonable miles for the job they did. Two star overall experience but I'll give Five Stars to Claudia M. for handling the situation so calmly and professionally. read more

The team at Caliber Collision were amazing. I had a slight issue with a repaired job done and it was still under warranty. Without any hesitation Steve and Neil took care of it, no questions asked. I was very pleased with their service and even with them going over and beyond to ensure I got into rental for the time they needed to work on my car. Every employee I've met there in the last year has been pleasant. I would definitely recommend them to anyone in the AV area for their service and professionalism. Tell them Jane recommended them! J. Robinson read more

Caliber Collison replaced the rear window on my Toyota Tacoma and the quality of work is top notch! The rear window is original toyota oem with Toyota eched in the glass. The service was also amazing thanks to Johnny! read more

AMAZING! The care this team has is unmatched. My car was absolutely smasheddddd in an accident and Johnny saved the day. SPECIFICALLY this review is dedicated to him. He took his time and carefully worked on my car. It's a new model Hyundai so it was tricky and took a while but Johnny was the perfect person for the job. The insurance people I dealt with were absolute hell (progressive) and even when they bugged him to speed up the process he did everything with care. He was constantly updating me about the details of my car and I am so lucky to have had his help. Bless that man! read more

I got in a fender bender a few months ago that required me to take into a shop. I use yelp for everything and I never have gotten a bad suggestion when I use yelp. Caliber Collision I saw was highly rated as well as some others so I decided to roll the dice. I loved how professional they were! As soon as I went took it in, I was greeting by the friendliest of people who saw my car and went to work! The process was very fast and I was able to get it back without losing too much time. Really grateful for these guys! A++ service!!! read more

Neil walked me through the repair process and helped me make the RIGHT decision for me. He runs his business in a way that is all about the customer and making them feel like they're taken care of. That's good business! read more

I had an up close and personal experience with a pole. I was super freaked out because I haven't had much experience dealing with body work on any of my cars. I have USAA insurance though, so I knew right away that if USAA trusted them, everything was going to be okay. Not only am I satisfied, I am blown away by their service. I'm pretty sure my mechanic's name was Steve. This man was so patient with me. Walked me through every step of the process. Trust me when I say this place is a GEM! I'm so impressed with the quality of the work done at Caliber. Attention to detail was amazing, and very fair pricing. Worked seamlessly with my insurance, even dealt with our rental car situation. We were in and out of the clean, inviting shop in less than fifteen minutes. The front of the house lady was so sweet and knowledgeable too. Thank you so much Caliber!! Pics coming soon! read more

The team at Caliber Collision was great. Johnny was in charge of getting my truck fixed after an accident and he kept me informed of the progress every step of the way. Very happy with the service and my truck looks awesome. It's like the accident never even happened. read more

This is the place to go if you need body work done. They were very nice, attentive and informative. They seem like they appreciate your business! Best of all, they did an awesome job on my Ford Fusion! They texted me updates almost daily on the progress of my car. I couldn't be happier read more

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Great Customer Satisfaction, the Staff was Great an the Quality was 110%. The Big Boy (2017 Ram1500 BigHorn) looks brand new. God Bless ! read more

Wonderful professional staff and friendly service as expected. My truck was hit in a parking lot a couple months ago. I first met Steve in the Palmdale location. I would like to Thank Steve for the Excellent Service! Especially after trying Palmdale not as professional and right down the street from where I live, Lancaster was a little bit further away and it was worth the Excellent Professional staffing. My truck looks like new again! Thank you read more

Took my car to the one on K-6 in September of 2021, i had been rear ended. I was promised that the car was completed but when i took it to get washed my back window leaked they fixed it but there is a large gap looking situation in the inside still. They had messed up my business decal i had on the window and to this day no matter who i call or numbers they give me no one returns the call and my decal is still not fixed. My car had swirl marks that they took care of after 3 attempts at fixing it and the silicone wrap i had on it is not part of the repair it looks like. I really wish i would have gotten better service read more

***UPDATED REVIEW *** Horrible do not trust regional manager justin and caliber collision, they took 2 Years to figure out the frame was damaged. The car had no other issues no codes nothing besides the little pull it had. Justin had it taken to his trusted shop they pulled the engine out. When they return the vehicle, Justin had assured me that the car was put back together correctly, and there was no issues. After further review and a little bit of driving, the car was throwing codes and emergency brake unit was broken from pulling the engine out That's typically what happens when you pull the engine out without disconnecting the emergency brake first. The engine codes were for some of the stuff not being reprogrammed to the ECU like the steering column and stability control etc. Keep in mind it is a Mercedes. So I then contacted Justin about these issues after the delivery of the vehicle and he assured me that he would look into it and try to address the issues since it was the shops fault for these issues. Been trying to reach out to him calls after call. Text message after text message with no return response from him. This is horrible beware people!!! read more

Amazing service by Claudia. Thank you for all your help. U made this easy. Only place in the Av that u can trust

Brought my car here for a quote on some scratches on my bumper and they took a look at it and where able to polish it out for me. Amazing staff, very friendly and courteous. If I ever need anything I'm coming here for my car needs! read more

I took my Honda Accord to this body shop and they didn't finish the job properly, I had to take it to the dealership to have it fix and after two months and still haven't gotten a call back. I repeatedly called them and went in person but kept getting excuses. Very unprofessional, not reliable body shop. Don't waste your time and you're better off going somewhere else. They left parts and electronics out of alignment, I kept getting stranded, not fun read more

I took my 'Rango in for body repair at this location and have been very satisfied with the results. Steve was very helpful and prompt with the work. I would definitely take my business back here. I've been to other Caliber Collision centers and this one, by far, has been the most friendliest for customer service. Thank you guys. Sorry I couldn't find the survey you sent out. Otherwise I would've done this rating there. read more

First I like to start off saying I used this company before and even referred people to them in the past but this time around it was a nightmare. My cart was in an accident passenger side the estimate was 5700.00 approximately from Nationwide. They ended up replacing the driver door and from bumper and so forth spending around 5000.0 they gave me the car back with the car beeping and the a loud clicking in the dashboard , my door would not lock and my alarm fob didn't work with the car. They had me bring the car back 2 days later and had a Mickey Mouse Electrian not even listed in the directory check my car and say it wasn't accident related I just had a bad key fob. They wouldn't address the car beeping non stop. I ordered a new key fob and when I went to a "real" electrician he said my original key fob is working fine. Now I had to run all over town and get my car fixed when that was there job. Not to mention when I fist took the car two days after picking it up on the road one of the tires exploded. Steve kept saying we're here for you but we can't say if it's accident related. Oh and I forgot to mention every time you call to talk to them the phone rings forever or goes to voicemail. I'll never go there again. Not to mention Nationwide had no problem paying the bill. Thanks for having my back Steve. read more

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I came here to get my vehicle repaired only for it to take twice as long as the timeline they told me. They messed up my window then fixed it then scratched my wheel while putting it back on. Finally it's the day to pick up my car and there was smudged paint, overspray on the engine and back number, twilight was unplugged, wrong clips in the trunk carpeting, a dent left in the body and all my tools to change the spare tire we're gone. Most importantly, they didn't torque On of my lug nuts correctly which could have caused it to fall off, putting me and my passengers in danger. Just an all around subpar job... it's easy to be fooled and convinced its professional because the staff is very nice but the work is anything BUT quality. Now I am out of a car for another week. read more

I had my Kia fixed here at caliber. They told me initially a week and a half for repairs and get it done in 3 days! AMAZING!!! I definitely recommend coming here read more

I don't often need their service, however on the few times (4 in 15 years) they have been very prompt in providing service. Starting with the initial appointment to assess the problem, completing the work on time and with excellent work, thru final delivery the staff has been courteous, business like and friendly. They kept me advised by text or email as my vehicle completed each stage of repair. They even solicited comments or questions during the process. Each time the work has been on time (as promised) or early. Additionally the cost estimates have been accurate. read more

Most disrespectful & unprofessional experience. Be aware that if you wear any type of military logo you will be treated with the highest disrespect. The receptionist could remember my name 3 different times. The claim adjuster was even arugmentitive in person when looking at damage on vehicle. Once total amount of damage was added up . I received a phone call & was yelled at for no reason , other screamin that the damage amount was 6 thousand dollars. AVOID this place @ all cost, I feel the car was scraped for no real reason, the parts I could have gotten at a junkyard cheap. Plus the frame on the car had zero damage. read more

I would give them 10 stars if it were possible! I brought my car in after getting rear ended, they took such great care of me. They got me right into a rental even drove me there. Customer service was outstanding and they communicated with me the whole time my car was there. The tech even went above and beyond by fixing my horn which was damaged in the accident. Because of the fact I was rear ended and the horn was in the front where I had previous accident damage, He thought the insurance company would try to deny the repair, so he repaired it himself free of charge!!! I am so impressed I am having them repair the other body damage as well. Caliber was the right choice for me!!! read more

Not sure if this is going to help anyone but all I wanted was a simple estimate for simple scratches on my vehicle. Walked in one day, they said no was here to help me, he was on lunch. (Apparently they only have one guy that does estimates) The next day I tried to get an estimate, same thing no one that could help me for something that would have taken 15 minutes max. Not impressed, not a good impression for probably a decent place. read more

Unfortunately I've been rear ended twice, the first time I brought my car to caliber collision they did a excellent job on my bumper Stephen the representative was absolutely awesome such a nice guy. And then I got rear ended again just recently and brought my car back to caliber collision Stephen is still working here which is a great thing still a wonderful guy excellent customer service my car looks amazing I would highly recommend them to anyone. The facility is nice and clean the staff is very polite very professional keep up the good work caliber. I hope I never get rear end it again or have a fender bender again but I would definitely come back to your establishment read more

I received great customer service from everyone at Caliber Collision. Natasha in particular went above and beyond ! I would highly recommend coming to Caliber Collision. read more

If I could give zero stars I would. This by far is the WORST PLACE I have ever been to, to get my car fixed after an accident. They told me my car would be ready in two weeks, it took over a MONTH, yes a MONTH to get it fixed and not only that! When they said my car was ready I went to pick it up and they were putting USED parts on my vehicle with scuff marks on it and scratches everywhere! Some parts were not even aligned correctly like my bumper for example was completely OUT OF PLACE!! Then, I finally get my car back with everything new that I told them to replace with NEW parts and not used including tires, mind you my accident happened a year ago, TODAY July 3rd 2020 I had been having issues with my tire that kept going flat over and over again and finally took it to a shop today and there was A FACTORY STICKER FROM CALIBER COLLISION STUCK BETWEEN THE RIM AND TIRE which was causing my tire to keep deflating!!!!! RIDICULOUS!!! Extremely poor service for the amount of money they charge!!!! I will be telling everyone I know TO NOT GO THERE!!!!! Horrible place!!! read more

Caliber Collision - Body Shops Near Me - Lancaster, California

I'm so thankful to have Caliber Collision so close to home....my window malfunctioned and Fernando and Keith took care of me, as always exceptional service! read more

Thank you Claudia for the great job! Very profession in how they work on the car and how they speak to clients. Fixed my car in a timely manner. HIGHLY RECOMMENDED for auto body repairs! read more