Eric and his team at the Nampa Caliber Collision took on my request happily. They are all very friendly and welcoming. Three years previously, my vehicle was repaired and painted by their shop. Initially I was satisfied by the quality of work even when noticing the paint was not a perfect match in places. Not setting right, it finally got the best of me, I reached out to the current manager (Eric Parker) and he agreed to look at my car. After a quick look over, he happily took my car and said, "we can do better". While honoring the lifetime warranty on their work, he assured me that it would be at no charge. One week later, seven paint cards (to find the perfect match) more than $2,500 absorbed, hours of sanding, removing parts, prepping and repainting the entire driver's side, my car was completed. I was eager to see it! Eric and his team did not disappoint! I sincerely respect and appreciate him for taking my car back and his commitment to make things right. He almost seemed honored to have the opportunity. Eric is the reason I will not hesitate to bring any of my family's vehicle to Caliber Collision again should another accident occur in our future. I highly recommend Nampa Caliber Collision. Thank you! read more

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Shelby is super nice, professional and generally caring about my rigs situation. She walked me through what steps would be taken to take car of the body damage to my Rig and walked me around the vehicle talking about each aspect of the repair. Professional top notch staff at Caliber. have zero worry's leaving my vehicle in their hands. I was referred by a friend and am glad I came here. read more

The best repair shop I have used. Cleanest shop and best staff! Will go no place else for car repair.

I took my jeep in to get the headlights adjusted and was met by some very friendly people who helped me right away. Tim and Kayla got on my jeep right away and I was out in less than an hour. what a great group of men and women. my headlights are better than ever. I highly recommend Caliber collision in Nampa if you want great quality service. I hope I don't have to go back to a body shop but if I do then this is where I'm taking my vehicles to. thank you. read more

Erik and Frank were absolutely wonderful to work with. They were very friendly and helpful. I dropped my car off on a Monday and they called me thursday saying it was ready for pick up Friday morning. They even both took excellent care of me and kept me updated through out the entire week. I would highly recommend they to any friend of mine. 10/10 read more

I recently got into a car wreck and was told these guys could do the job. I ended up getting my car that was completely fixed and almost looked brand new. The only issue was they drilled holes in the bumper for the license plate when there wasn't any in the first place. I asked them to patch the holes up and make it as if it was before and they did it without hesitation. So thankful for their cooperative communication and their will to help with the troubles. read more

Do not use this company!!! They did a half ass job on the repair and paint job. We took the vehicle back after the paint was coming off after a couple of weeks. The manager argued with us and said it was paint chips. The customer service and work they did was below one star!!! read more

The staff at this location are amazing and very personable! I recently got into a car accident and they were quick with repairs and kept me updated throughout the whole process! I highly recommend this place! read more

They were very respectful & professional. The work was completed on time & they continued to update me throughout the process.

They were fantastic. Everyone was friendly, helpful, answered all questions and provided great service. My original estimate was about $2,500 but after tear down grew to over $6,500. They kept us informed of all updates and changes. They actually had the repairs completed ahead of time. I totally recommend this location. read more

The people here are great. Very helpful. After everything was done they really helped me understand the whole process.

Update- Upon arrival to pick up my truck Nate walked me thru the details of what was done and I noticed a long scuff mark along the bottom of the door. Nate said he would be right back he would get the paint person to come take a look. Nate returns with a rag, a spay can of some type of liquid and a drill with a buffing pad. Nate tells me that the painter is tied up and that he could buff it out. At first attempted there is no change. The painter employee then comes out and quickly buffs out the marks that I noticed and I didn't see anything else at the time. It was explained to me that when they paint the door they lay it on 2 blocks or stands that allow the paint to dry. On Thursday March 30th I looked again at the door and noticed the same scuff marks along the entire door just below the window. I send Nate a text to see if I can stop by to get it buffed out like they did the day before but was advised that I would need to set up an appointment and the first available appointment was the following Friday April 7th. Nate told me at that time I would be getting a survey from Liberty Mutual and to please score us with all 10's . Well so far they have been quick to get my truck back to me and to buff out the scuff marks so I did give them 10's when i did the review. The moment the review was done things all of a sudden changed. I realize they get their business from insurance companies and that it's probably the biggest part of their jobs however, I texted Nate again on April 6th to let him know I also noticed that the black rubber molding at the base of the window was sticking out in two places and I was not able to push it back in. Nate said he would be in training the entire week of April 10th so he again set up an appointment for Friday April 14th for me to drop by and show him the molding. I stopped by at 8:30am on Friday April 14th and Nate met me outside. He looked at the molding and told me that he would order it and that it should be in the next week and he would contact me. I waited not only the entire next week but a week and a half. I decided to call the business on Tuesday April 25th and the receptionist answered and told me that Nate was with a customer and she would have him call me back. I never received a call back Tuesday the 25th or early Wednesday the 26th So at 10:48am on Wednesday the 26th I text him saying that I had a previous appointment on April 14th for you to look at the molding, you told me you would order the part and I should expect a call from him the week of April 16th. I then said I also called the office on the 25th and was advised you were with a customer and would call me back. I never heard from you t all until this text. 10 Minutes after texting you you sent me this text saying that you apologize and that supposedly ordered the molding but when you received it it was bent and unusable so he had to reorder it. He then says the current ETA for the part would be either Friday April 28th or Monday May 1st. Nate then said he would call me and have me stop by for install probably Tuesday the 2nd or Wednesday the 3rd assuming the part does not arrive damaged again. TODAY IS NOW WEDNESDAY MAY 10TH AND I HAVENT HEARD FROM NATE AGAIN. I DONT APPRECIATE BEING TREATED LIKE THIS AFTER BEING BEGGED TO GIVE THE INSURANCE COMPAY A GOOD REVIEW. Ever since he got his good review to make the insurance companies think they are doing a good job here they have dropped the ball on several occasions. I realize they do get busy but I would expect updates from them without me having to text or call and then never hear from them until I text or call again weeks later. read more