Matt kept in touch with me and kept me updated every step of the way. Great work. Great customer service! read more

Caliber Collision - They did a fantastic job on my car. - Body Shops Near Me - North Las Vegas, Nevada

See all

. It's had no choice was the quickest way to repair my car because somebody had hit me while the car was parked. Sort of like a scratch. Several scratches on the bumper anyhow called their insurance company which was Geico. Talk to somebody at caliber when they drop the car off. That was pretty smooth and fast. Left the car there for a week. Told them that you know don't give me my car back. Messed up. My car is nice. Clean it didn't have many imperfections. Anyhow, week later get the car back + first of all I got it back extremely dirty. One of the wheels was actually peeling because whatever they used to wash it they had a bunch of overspray on it. It was a bunch of spots that were not even related to the accident that were left on the black paint + after 5 days or 4 days of being there. That car should be immaculate and it's not. It was dirty on the inside. It had all kind of scuffs and dirt from maybe handprints or whatever it was not taking care of while in their possession. And also when I got it back it was not a good job. $1,700 worth of the other person's insurance that they just did a terrible job. Now the paint's not great. My Wheels peeling and matter of fact I just found another spot that from the heat cuz it's been hot. It's starting to bubble up so I do not recommend this place whatsoever. It just they treat you as a whatever or whatever. They don't care about your car. They just care about their insurance money cuz I had another quote that was only $682. I should have just paid out of my own pocket to have it done right instead of now. The car is obviously not a good job. They just didn't do a good job. I would not return or recommend anybody to go there. I am completely disappointed this place sucks I would not ever trust this place the body shop is incompetent Why would I want to email you? Why would I want you to redo my car? I don't think so. I don't want nothing to do with this place. I don't trust you people. There's no way I'm taking my car back for anything. I might as well pay out of my own pocket to have it fixed. You need to retrain your staff on how to properly do body work properly, paint and properly give the car back to the customer. That's what you need to do Check out Google photos read more

See all

Avoid this location at all cost! And no, corporate never gets back to you. I called the insurance company and have taken my vehicle to another body shop, not Caliber, they were horrified by the quality of the work. Mind you the insurance adjuster was present. More issues than just the mismatched paint, no OEM parts, overspray, issues with alignment. They switched out my car battery, only 3 months old, and didn't notify me, that battery is gone and had warranty. I just can't believe this is the quality of work they produce and the straight up lying to my face. I did not want to take it back to them just to get the same results. read more

Too many issues and still no call from Caliber to resolve issues with this location. Parts not working after a few days. read more

See all

I am very impressed with the quality of work that was done to my vehicle, as well as the customer service you provided. 5 stars all around. Caliber really restored the rhythm of my life. I will highly recommend your services. i had my repairs done at the Durango shop, Las Vegas. Thanks again guys! read more

Horrible work! Wrong color match, clear drips marks, lost badging and stuck up attitude workers. Don't go!

Went in for exterior repair and came back with interior problems, terrible performance. How do you return a vehicle back with the original problem not fixed and more problems added? Typical shop mechanic ensuring you come back to their shop so they can get more money. Not recommended read more

It took three times for them to get vehicle right. They also said they have quality assurance look at each fix. If that was the case, it would have been fixed right the first time. read more

I have Esteban as an estimator and they told me that my car would be ready on Monday, June 30. I dropped it off June 20th. They were giving me small minimal updates but it seemed like everything was on track. I called the Friday before to see if maybe it could possibly be ready before Monday because they're closed on the weekend. The girl told me that I would get a phone call from Esteban never did. On that Monday I'm supposed to be picking up my car, No update saying that it was a delay. No nothing. The last update I got from them was that everything was nearing completion, apparently not. So when I got off work to tell them, hey I am just checking to see if my car is ready because I'm on my way there, I get told that my car is still not ready and then I won't be ready until the following day. Again, no one updated me didn't speak to Esteban. The girl told me that he would call me and he never did. It is now Tuesday, July 1 and again no update about there being a delay, nobody's telling me what's actually going on so again I had to call them instead of them contacting me!! Now I'm being told that my car won't be ready until Wednesday, July 2. I'm paying $1000 for you guys to fix my car and I can't even get actual updates on what's going on!!! Spoke with a manager named Brian or Bryan, he was really nice and he is the only reason for me to change my 1 star to a 2 star. read more

Brought my car in for repairs through insurance they didn't communicate with no updates my car was totaled I wasn't told until a week later when I came to pick up my "repaired " car and when I showed was told that I can't get my car back because they took my bumper off and want 200 dollars to get it back called insurance to pay them they did and still they held my car everyone in here is very rude short tempered and unprofessional and avoid talking to you unless you come in person never bring your car here!!!! Vanessa is horrible read more

Reina and Maria were sooo nice when I walked in! They had free popcorn as well which was a nice touch to such a rough experience with my accident. I know where to go from now on. My car looks like new again! Thank you Caliber! read more

What a great experience coming here!!!!! I enjoyed the experience though no one enjoys having an accident.

I will always choose this place over and over everyone is so kind and helpful 2 receptionist in front desk are wonderful so welcoming they helped me fix what I needed and still came back for a small fix and they did it all without a hesitation and were nice about it I give you a 5 star and recommend this place to anyone hands down !!! Great job staff read more

If you ever need your damaged car service for repairs, you have to contact . Bryan at 4527 Losee rd location. I took my Mercedes 450 for repairs to the back bumper. I was pleasantly surprised as their team went over and beyond to ensure I satisfied. They met and exceeded customer expectations. Bryan work with my insurance company and was proactive with keeping me up-to-date on a daily basis on the progress . That was pretty remarkable. Their staff was more than accommodating to ensure I fully understood the lifetime warranty attached to my vehicle repairs. l would highly recommend visiting their location for any damage car repairs. Ronnie read more

Customer service from start to finish was perfect. Paula is amazing! She kept me informed every step of the way with my vehicle.

Esteban and Leslie we're fantastic, never left in dark Was updated regularly. My BMW looks brand new read more

Stay far away from caliber. Took my truck in for hail damage and when I picked it up it had scratched windshield, roof rack leaking water in cab, scratches from tools, overspray, shorted out lights, dead battery, broken proximity sensor, mildew, and of course my seat belt stopped working properly. Their communication sucks. Their craftsmanship sucked. Extremely happy to have closed the caliber chapter. read more

Great friendly service always going beyond to make sure you are out. I would recommend this place I've used it before.

Patience and communication is key when dealing with an auto body shop. Caliber on loose met my expectations. Dealing with Mario was A++++ he made sure to keep me in the loop with what was going on. The girls at the front made sure to get any messages for Mario to him. Then came Joe who was working on my truck. His knowledge and break down with was going on was great. Joe made sure to make me comfortable with the breakdown and resolution on a part for my truck. The process is never easy when dealing with a issue with your vehicle. Mario and Joe made it easy even with their insane busy schedule. read more

Great customer service. Communication and updates were timely. My repairs to my vehicle done well. My car looked amazing. Highly recommended

Excellent team, fast and professional. They know how to communicate in order answer questions. I'm glad they were available in Las Vegas. I would use them again hopefully I would never need to but at least I know they're available A+. read more

This place is horrible they replaced my bumper on a 2022 Toyota Camry and after two weeks the bumper is shifted downward and loose then of course they blamed me and refused to fix the problem they thought I wouldn't notice it but I know my car every inch of it never will I recommend them to anyone very poor service I know it's because I'm a woman also I'm treated this way read more

See all

They did a great job with our car repairs. Totally recommend coming here. Super friendly staff and fast service.

Appointment doesn't matter you will be waiting. After an accident that wasn't your fault. You should not come here because they have made me feel awful. read more

Attempting not to waist anybody's time, I called and asked pricing to have my rear bumper mounted back on my car. I was told we are NOT a partial repair place and that I would have to get a new bumper for them to attach. Agreed... How much will a new bumper cost? I don't know, I'm not an estimator, ok. Hold message: Thank you for calling us we apologize for your waiting as we know your time is very valuable... Estimator comes on line .. I have no idea how much a bumper costs without a VIN ...OK. Can you check my VIN? We can check at your appointment.. How much were your last 20 bumpers so I can have some idea of the parts price...? I have no idea off the top of my head... Any idea about how much a bumper will cost? NO, NO IDEA AT ALL?? So you have 10 minutes to talk to me on the telephone but not 20 seconds to run my VIN? RETURN CUSTOMER BLOCKED DUE TO POOR SERVICE. read more

I brought my SUV here for repair since it works with Gieco. First the girl in the front was very nice, I got my rental but had to return it within an hr since it was not car seat friendly. Gieco rep was nice but the caliber collision rep that went with us outside did not introduce herself. Just went around my vehicle circling the damage that SHE thought was part of the accident. I got my vehicle early, but I had to bring it back. The paint job was horrible! Had to bring it back so that could do the drivers side. This time I was helped by Joe, he's nice and kept me updated on the repair. Wished I got him as my rep the first time. Within a week from thiday, I noticed the hood and passenger side door is has warped paint on it. Now I have to take somewhere else to fix it. I should have listened to the reviews, go someplace else. 6/5/2019 After I posted this review, I was immediately called by Vanessa. Caliber provided me with another rental equal size of my SUV. After two weeks, I went to pick up my vehicle, they fixed the paint plus got rid of a dent that was not part of the accident. Big turn around from first visit. Caliber defiantly keep their promise of 100 guarantee on their workmanship. read more

See all

From the moment that I walked into Caliber Collision, I felt that my car was in great hands. My contact person, Esteban was very professional from beginning to end. My repairs were completed precisely within the time frame I was initially given and the work was impeccable. You could not guess that my car had even been crashed into. read more

See all

I initially was involved in a hit and run on my birthday. I was referred to Caliber by my insurance company and immediately Caliber got me scheduled for repair. The staff at Centennial and North 5th Street in Las Vegas were outstanding!! I was able to retrieve my brand new car of six months back swiftly and my life rhythm went back to normal. In exactly a week after getting my car back, I was parked in a parking lot, as I opened my driver door, the 4X4 Jeep parked next to me decided to back up as my door was open. The teeth of the Jeep's tire snatched my door off it's hinges making it impossible to close the door. Back to another agonizing claim - except - Carlos was able to avoid that step, not only saving me a deductible, but creating a fan for Caliber. My car door was put properly back on it's hinges and my car is back to normal. Although having car issues is always inconvenient, Carlos and the staff at Caliber made the inconvenience bearable, especially the second round in exactly a week from the previous incident. I HIGHLY recommend this auto body shop, they had my car looking brand spanking new BOTH times! Thanks to the excellent customer service care I received from Carlos and all involved with my issue, my faith is restored in mechanics. Not everyone is mean. a HUGE thank you!! Kim read more

Caliber Collison is also the best for small accidents. A person hit my door with their door and left a nice size scratch, along with their grey colored paint. Esteban was very understanding and quoted me a minimum price. He took my car around to the service area; and, in about 15 minutes brought it back to me in perfect condition. The professionalism and fantastic work this location provide is simply refreshing. I will continue to recommend this business. They are awesome. read more

Caliber Collision - A person hit my door with their door and left a nice size scratch, along with their colored paint. - Body Shops Near Me - North Las Vegas, Nevada

Outstanding work, it took them a little while to get back to me it was worth the wait !

My car was rear ended. Noah at Caliber Collision on North 5th street was awesome. You cannot tell that my car was even hit. Excellent job! . Thanks Noah. read more

Everyone was very patient and helpful, not only did they do an amazing job with my car they kept me updated and would always make sure I knew they are there for me to do the services I need/ want. They kept in mind the customers concerns read more

Had the best experience with taking my vehicle here. Esteban Ramirez helped through my entire process and definitely kept me updated with my vehicle. Overall my experience was amazing and fast. My car looks just like new! Thank you Guys!! read more

Caliber Collision - Body Shops Near Me - North Las Vegas, Nevada

The repairs were perfect but they take a little longer than I like but as long as the job gets done

Everyone was polite and helpful. They kept me up to date about my vehicle. Very good service.

Satisfied with what needed to get done on my repair. Genuine response , guided me on what they did when I got my vehicle back. Thank you Esteban and Thankyou Mario you both and my insurance company had guided me greatly on this unfortunate event. Definitely glad I took the recommendation from Kevin Hamm , recommend anyone else to go here for repair/collusion repair read more

Caliber Collision - Body Shops Near Me - North Las Vegas, Nevada

See all

I dropped my car off on Monday and was expecting to not have it for at least a week... but they had me back on the road in 4 days I was so surprised and shocked and my car looked better than new they did an amazing job and the customer service was "unmatched" daily update alerts I would HIGHLY recommend to anyone! "Hopefully they don't have an accident" but if they do this is my only recommend shop! read more

Caliber Collision - AFTER! - Body Shops Near Me - North Las Vegas, Nevada

See all

This incident goes back to 2014 when my Range Rover was involved in a hit n run to the front passenger corner panel and front grill. I mistakenly took my vehicle to Caliber. They drove my vehicle out after they said it was all done. I inspected the bodywork and front brush grill and noticed the entire brush grill w/bumper was sliding in and out. After receiving it a second time, had to take it back again for the same problem. Nothing was done to secure all the bolts. I had to get them to redo this problem 2 more times. To make matters worst, they denied my rental while this was being worked on due to their fault. Present time. My right corner bumper was hit at the mall. My friend who is a mechanic was able to get a bumper replacement. While replacing, we noticed a lot of the screws and bolts were either missing and/or replaced with random screws and bolts. It was evident, Caliber did a half ass job. I would definitely recommend this place to my worst enemies!!! YELP, please start the ratings with 0 star. read more

Zach is a life saver!!!! After days of trying to handle the claim myself with a horrible insurance company after I was hit, He reassured me that he would handle it and I had nothing to worry about! I dropped my car off 11 days ago and I couldn't be happier! He didn't allow them to cut corners and repaired my car to showroom quality! This is my second car repaired through them and they now have a customer for life! From the front desk staff to the detail guys you will never see better customer service!! read more

See all

Terrible customer service. Simply asked about future appt Dec 7 for repairs. Asked can I get an estimated time frame for repair. Answer today. Car not on property. Can't give estimate. I then asked if supply chain issues with parts for my car. I made appt over a month ago. Again, the only answer was my car wasn't on property. Service advisor then said she was an adult, didn't need to answer anymore, and HUNG UP. I had an issue I thought we resolved when I first brought car in a month ago. I thought it was resolved. Apparently not. read more