After a minor fender bender where my poor little Juke got rear ended a few weeks back, I took my car to Caliber Collision because the auto insurance company I was working with recommended them. My husband dropped my car off here the morning after the accident and we were told the car would be ready in about a week, on a Thursday. We received updates about the car periodically and the finishing date remained Thursday. Come Thursday, we get a call saying my car is ready to be picked up at 5PM. I liked the fact that Caliber Collision finished on time as promised, but would have liked more notice since they close at 5:30PM. When we were able to pick up our car, the attendant at the shop walked us through the work completed and answered all our questions. My baby was back in her original shape and was good to go! My experience at Caliber Collision was a positive one overall. They were reliable and responsive. YELP 100 CHALLENGE 2015: #234 read more

While Diane was sitting inside our lawfully parked 2013 Chrysler 200 with the car's engine off, preparing a Valentine's Day card, our vehicle was struck in the rear by the back of a car whose driver was not very carefully pulling out of a nearby parking spot. The impact was not severe but nevertheless caused some scratch damage and paint loss above and on the bumper itself. Obviously the fault for this accident wholly rested with the other driver, whose liability was not contested. Caliber Collision very professionally handled the necessary repairs, which amounted to about $625 in costs, and personally dealt with the other driver's insurance company, which ultimately paid Caliber Collision in full for all parts and labor performed. Our car was only kept in the shop for 3 days, after which it was returned to us as good as new or better. Daniel, our assigned company service representative, was very easy to work with, and patiently explained the extent of damage, and the repair and claim payment process to us. Based on our recent experience, I highly recommend Caliber Collision to others for body work and other car repairs. There is really nothing negative to report about our encounters with Caliber Collision and its friendly and caring staff. read more

Terrible customer service. Simply asked about future appt Dec 7 for repairs. Asked can I get an estimated time frame for repair. Answer today. Car not on property. Can't give estimate. I then asked if supply chain issues with parts for my car. I made appt over a month ago. Again, the only answer was my car wasn't on property. Service advisor then said she was an adult, didn't need to answer anymore, and HUNG UP. I had an issue I thought we resolved when I first brought car in a month ago. I thought it was resolved. Apparently not. read more

I have used this shop a few times and They never disappoint! The process is always smooth, they have a rental location on sight so you are in and out with ease. I like the text message updates and they set clear expectations with what to expect on your repairs and the time frame. They do an excellent job with the body work and through my insurance company i get offered a guarantee! Very pleased with this shop!! read more

I wanted to calm down before writing this review. Over all I thought Caliber Collision did a good job on repairing my vehicle. On December 10, 2019 I was involved in a hit and run accident. I went through the proper steps of notifying the police, insurance, and researching for a body shop for the repairs. A good friend of mine recommended Caliber Collision on Losee Road. I took his recommendation and notified my insurance company I was going to bring my car to them for my repairs on December 18th, 2019. From the time after the accident to when I dropped the car off everything was working perfectly fine. Everyone there was great. Zach was kept me updated every week to let me know what was going on from start to finish. When I picked up my vehicle Tuesday night, I was excited for about the first 10 minutes. After getting onto the freeway I noticed that the power door locks would not lock the passenger front and rear door. Shortly afterwards the driver side lock started switching from lock to unlock back to lock every few minutes. I called Zach and informed him of what was happening with the door locks. He said to bring the vehicle in the morning to have a technician look at it. When I went back Caliber the next morning, I was told there is nothing they can do. If I wanted to have Caliber replace the locks, I would have to pay for it. I took the same vehicle to another shop, and was told the door lock on the driver side is broken as well as the door actuator for the passenger front, passenger rear, and the rear hatch is broken. These items were broken during the repair time at Caliber Collision. What I do not understand is how did three door actuators fail at the same time when it was working perfectly before the car was dropped off? Lastly, I like to add how dusty the inside of vehicle is currently. Particularly the rear hatch where I assume most of the repairs took place. There was no attempt made to clean up the car before returning the car to the owner. I hold Caliber Collision responsible for the damages they caused. read more

Caliber Collision is beyond amazing! They fixed my car with minimal effort on my part AND help me navigate the waters between what repairs my car needed vs what insurance would approve. That kind of advice is priceless. They were on top of everything, with plenty of updates so I always knew what exactly I was waiting for. read more

The service was good. Michael reached out promptly and was very professional and helpful.

I was concerned about taking my car here due to the reviews online. But to my surprise, my car was finished within a week and it looks brand new. You cannot even tell there was any damage. Plus the carwash and interior cleaning was a nice surprise. The staff was all very friendly and helped get everything done promptly. The company continued to keep me updated throughout the entire process via phone calls and text messages. They also made an unfortunate situation more bearable, they handled everything with the insurance and took the stress off of me. JOE and TONY did an amazing job on my car, I'd definitely recommend to anyone with any auto body damage. They also include a lifetime warranty on any body work they do! read more

Caliber Collision - My car is completely repaired and looks shiny and brand new. Thanks Joe! - Body Shops Near Me - North Las Vegas, Nevada

Brought my 2016 Ford Fusion that was backed i to in a side street and was fortunate enough to meet Ben!!! He was attentive and super thorough and made sure i was 100% happy!!!! Great service and car was easy when promised!!! You kick a$$ Ben! Thank you. read more

I can't say enough about this shop in all aspects possible. They took care of me in a situation none of us saw coming. After having a less than pleasant experience with a different location this TEAM set me up with a rental that came directly to my home and had my vehicle towed to their shop beautifully, the tow service was amazing and was taking all precautions as this shop has the entire time! I am a wounded combat veteran that is quarantined to my home due to my injuries. This Caliber Collision has made leaving the house a much safer experience all together. My Toyota Tacoma has been taken care of impeccably since it got to their shop. I went to reclaim it days ago and as the tech/claim manager went to bring it to me he found a problem that wasn't present until others were repaired. They are already about to finish that repair and have my vehicle back to me in better shape than when it arrived at their shop by a stretch. I have a lot of respect for this business and would and will recommend them anyone I know in need of a repair. 10/10 read more

Took my truck in to repair my bumper and they did a good job with paint, installation, and putting the sensors back on. didn't take long at all, it actually was done 2 days before the expected finish time good customer services everyone was nice and helpful read more

Communication could've been better. The automated text messaging system is a great idea...if he texts received were honored/true all the time. The work was solid on my BMW but when you add to the fact that someone stole my iPod, I can not, would not recommend this place to anyone and I wouldn't go back. There's something really wrong about people stealing stuff out of your vehicle. I would have gave negative stars but I don't think that's an option. read more

I highly recommend Madeline Sanchez Caliber Collision. She took complete care of me and updated me every step of the way! I was very pleased with the quickness and outcome of my vehicle. Thank you Madeline for excellent customer service! read more

Great work straight lines nice people Mario the manager knows his shit and is a true man of his word he's not a miracle worker just honest friendly and a pleasure to deal with ! read more

very poor company my car was there for days before repair started left car dirty grease in rear seat got car back with damage gave me a hard time had to get my insurance company involved to get it fixed car was brought in for a small scratch took a long time will never use this company again going back to a mom and pop shop read more

great services Mario is the best gm ever

My name is Mira Hanna and this is my sisters account I never do reviews but this is by far the best experience and treatment I have been received so I had to write this. 2 months ago my brand new 2022 Camry got hit on the freeway and it wasn't my fault. As soon as I reached out, I felt comfortable and I was walked through every step of process. Laura, helped me and kept me updated all the time and assured me that it will go back to its initial state as if nothing happened. And she delivered as promised. Thanks to Laura and her team I got my car 7 days earlier than expected!! Would definitely recommend read more

Recently had my vehicle in for minor damage. Insurance company recommended Caliber Collision. This company had my vehicle for 3 1/2 weeks with updates through text message. While my vehicle was there I guess my battery died and no called to inform me of this. When I pick my vehicle up I ask a series of question of when did it die, did they make sure my vehicle was powered all the way down like I explained when leaving my vehicle with them. No answers the only thing I was told is it's hot in Vegas and batteries don't last. Yes I understand that but why no communication that my car was no longer holding a charge. I asked what can WE do about this. Their answer was but a new battery and if you still have all the warning lights on the dash to bring it back. I even called their regional manager and gave him a few days to get back with me and still heard nothing. I looked around the facility and nowhere does it state if your battery dies while in our possession it's your responsibility. No verbal communication all updates with text messages. The manager was not very helpful and now I have some sticky film on the roof of my car as if they say something on top and did not clean it properly. Oh and even though my insurance company recommended this place they were no help. I will say the damaged areas that were repaired are good. read more

I have had my car here numerous time for damage and they did a great job. Recently though, a car wash scratched the hood of my car and my insurance set up an appointment here. They called a few days later and said it's ready to be picked up. The scratches were not remove at all. They told me that they had another service buff the car and they thought it looked great but would redo it. A few days later I came back and again still scratched. Finally, they decided to just paint the hood. The problem I have though is that the bull crap service they sourced out to did a terrible job buffing my car and I now have tons of swirls in my paint job and need to take it somewhere to be fixed. The shop and insurance say that they can't fix it because they don't see a problem. I'll never be back here. Take your car somewhere else because they charge for work then send it somewhere else to be completed. read more

Caliber Collision - Tons of swirls in my paint job. - Body Shops Near Me - North Las Vegas, Nevada

Caliber Collision received my car on May 16, 2017. I was given estimated ready date of June 5,2017. Joe B. kept me updated on the repairs via voicemail and text message. I was really surprised and grateful to receive a call today saying my car was ready for pickup. My car looked great! Thanks to a great team for doing such a great job!! read more

My Pathfinder came back looking slightly better than it did before it was hit. It took a week longer than expected but that's because they found damage was more extensive than could be seen without taking the hood off and wanted to fix it right, so had to wait for more parts. This was our second vehicle fix - other vehicle last time - and they did great both times. read more

I had the best experience with Caliber Collision, they are very professional and caring. David explained the repair process and answered all of my questions. After I dropped off my vehicle for repairs they constantly kept me updated thru text messages. My car was repaired and returned to me earlier that what I had expected. Overall I had a great experience, they have great customer and I highly recommend! read more

I was hit from behind. I took my car to the shop my insurance recommended. They replaced the entire back door of my nissan rogue I was shown a bill of over 5000 dollars . After I was home I found the wiper was installed so it wiped the back of my car not the back window and the auto start installed 1 year ago by best buy. read more

Had front end damage from collision not my fault. Caliber was my insurance company's designated repair shop. I was not disappointed in any way. From the rapid estimate and repair to to entire staff who attended to me and my car. Could not have been in better hands. Michael was extremely professional and kept me up-to-date with constant texts. Women at front desk were very courteous. Everyone felt like family and took ownership of my "rhythm of life". Repair was not only fast and made my car look like new, the washed her and detailed her inside. She sparkled! Thank you so much read more

The whole process from start to finish was seamless. I've needed an auto body shop 3 times in 40+ years of driving... I was really dreading going in this time! My past experience told me I was going to be without my vehicle for weeks and the finished work was going to be okay. Ben was fantastic, and the work done was excellent and a week ahead of schedule! Thank you so much! read more

Had an amazing experience here at Caliber took my car in on Friday and had it fixed and returned to me in less than a week. I had a dent on the side of my car from crashing into a gate and they left it looking better than ever. You'd never be able to guess that there was a dent there. Phenomenal work. I would recommend this place to my friends and family! read more

My car was in an automobile accident. Caliber Collision came to my rescue. From the time I walked in and out the door I received good customer service. I am so grateful for my experience with Caliber Collision their entire staff was very accomodating. The entire company was very clean there was a positive atmosphere. When I first arrived the young man offered me a bottle of water and escorted me out to my car to mark the damage he was very courteous. I was driven to the rental car company. Mr Esteban Ramirez was very efficient he kept me updated through out the entire process. I have never experienced such great customer services in my entire life with any company before like I did with Caliber Collision. If you have a need for any auto services go to Caliber Collision. And watch how you are treated like royalty!!! Thank you Caliber Collision for making my day. My car looks amazing, you did a beautiful make over!! Grately appreciate it! May God bless your services! read more

I was involved in a car accident on March 8th while out of state. The car made it back home to Vegas and my insurance company wasted no time picking the car up from my house and taking it for repair. My insurance company chose Caliber Collision for repair. After almost 2 weeks of Caliber Collision having my car I wondered what the heck was taking so long for them to finish. The car was dropped off to Caliber on March 11th. I was told that my car would be ready on March 21st. I called on the 21st just to confirm it would really be done since they had changed their story so many times before and I was assured that my car only needed to be buffed in one area and something else put back on so it would for sure be ready a couple hours from the time I called and that I could take my car rental back. After arriving at Caliber I was told my car was FAR from finished. I was furious since I had returned the rental and was promised that it was finished. My hubby snapped some pics of the car and it needed paint and several parts still replaced. I was told that they got behind and it would for sure be ready the following day on the 22nd. So, on March 22nd I show up at Caliber Collision ready to pick up my car and it still isn't done!!!!! An employee for Caliber who said he was in charge of overseeing the repair of our car just stood there next to our car with lie after lie after lie coming out of his mouth about this whole ordeal. He was the one who the day before said the car just needed some buffing and something put back on. I can't even list everything still wrong with the car or what Caliber scratched a broke while pretending to fix my car because yelp would give me a character limit for sure so I will cover just some of it. - Over spray of paint near tires. - When they replaced the passenger side door it was painted but not well. It has a primer look to it. Returning a car to someone that you didn't even finish painting is lazy. - Replaced the wrong hubcap even though the paperwork told them which one to replace. The employee told me he made the judgment call himself on which one to replace even though the paperwork said what one to change. - The passenger door that was replaced pushed up over the car. WTH do you think I, as well other people wont notice a car door that is higher then the rest of the car??!?!?!?! - There were gaps in several very obvious spots where the car just didn't line up. - Electric locks were broken - Side mirror broken - There was still BLOOD in the back seat of my car!!!! W-T-H!!!!!!!!!..... The car accident took place during a heavy snowstorm and 3 cars were involved. We (hubby & me) were the only people not seriously injured. Another car had a passenger that was very badly hurt and since we had the only running car with a heater, we were asked if she could sit in our car. We of course said yes because no human being with a heart would leave someone bleeding and with the injuries she had on the side of a cold snowy road that had no visible street lights. The injured girl had her boyfriend with her and he got into the car as well. They left blood every where. It didn't really bother me at first because it was an accident none of us could predict and people do bleed. What did bother me is that the insurance company was billed for the car being detailed and it was filthier inside then when it was originally dropped off to them. I have no idea how any person lives or treats their body but how I care for my own body and don't want to get sick or my dog who rides in the backseat and is bound to smell the blood and lick it to get sick. I do know after so many days and a certain temperature dried blood might not get you sick but would you really take the risk? I refuse to. This was disgusting and absolutely not acceptable. I could keep going on but think you get the drift. When the guy was showing us the car on the 22nd and actually said while looking right at the car, that it was ready I just couldn't believe it. After we pointed out all of the stuff he admitted that they didn't do a full check of the car (duh!) and were very busy trying to get other vehicles done. I told him that telling us it was done and lying over and over wasn't cutting it with me and that I wanted him to pay for another rental and to fix my car right. He had the nerve to let us leave in our broken ass car with dried blood all over the backseat and told us to come back when we weren't busy next week so they could look at it. SMH again, hubby decided the car needed to go to their Henderson location to see if they could get our car fixed like it was supposed to. I would never ever ever ever ever ever bring your vehicle to Caliber Collision! Hubby said it best when he said "it looks like an 8th grade mechanic shop that was blind put our car back together". read more

Caliber Collision - Body Shops Near Me - North Las Vegas, Nevada

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This place is Ridiculous The WORST place ever. They are soo outrageously overpriced and super slow service. Also they don't ask you what you want. They make the decision for you. They charge way too much, I think I said that already and don't do that great of a job. It took them a month to fix my SUV. I did get the car back on the date they promised, but the brush guard hadn't come in yet so I had to bring the SUV back the next week for them to install it. I live 30 min away so it was very inconvenient. When I got the SUV back, the alignment wasn't straight. There were specks of what appear to be paint or clear coat all over my front windshield. So when I brought the car in the next week for the brush guard, I told the manager and he said he will take car of it. Next day when I went to pick up the SUV, they had forgot about the windshield, so the manager said he'll get it done right then. I had to wait. When he brought the car out front, I saw that the brush guard was totally different from the one I originally had. It was a very bigger and oogly brush guard compared to the one I had. He said they could not find the one I had and decided to just get this one for me. I told him I did not like it, he said they could not return it. Now i'm stuck with it. When I was driving home, both issues that I told him about were still there. Specks all over my windshield and alignment was still not straight. They charged $9,000 for the repair while the SUV is worth about $14,000. The major parts that were damaged/replaced were front bumper, one front fender, hood, radiator, one wheel/tire, one headlight, brush guard, two seat belts. read more

OK why do I have to give this even 1star? If you like employees that ignore you or mad dog you like you are trying to steal their girl because you interrupted them in the middle of telling a joke that would be inappropriate to tell in a medium security correctional officer's breakroom or if you want to feel like that anxious feeling in the pit of your stomach that you picked the wrong shop to take care of your hard earned things, and you shouldn't have left your registration in the glove of with your home address, then this is the place for you. All employees need to understand good customer service, not just the ones that greet you and take your check, and a smile goes a long way while a sneer makes customers walk away. read more

I was in a car accident a few weeks ago, where I was t-boned on the front passenger side. (Door and front fender) Overall the work was ok but there were minor things I wasn't thrilled about. 1) They didn't do an official check of my alignment. He stuck his fingers between the wheel an wheel base and said it looked normal, so no reason to check. 2) found glass in my car where the window was smashed. I was given the excuse of they guys who clean are "young" but they did apologized. They offered to take it back and clean it but I was over it and ready to go. 3) the good had to be replaced and they blended the paint with the fenders but not the front bumper/grill area. They said they don't do that plus it's what the insurance will or won't cover. There is now a scratch on my grill that I know wasn't there before and I can't get it fixed unless I want to pay out of pocket. I will be taking my car back because the seal on the door that was replaced sounds like it lets air in while I'm driving. I just have to wait until I have the time. I will say their customer service was decent. They called me every Tuesday and Thursday with updates which was nice. Too bad they date they originally told me didn't happen. I had to wait another 2 days. They had my car for 22 days total. read more

I took my car in for repairs on Sept 13th we are now Oct 27th & I still do not have my car back. They had let me know about a week & half after dropping my car off that it was ready to be picked up I was literally on my way to pick it up when they called me to let me know that they were having an issue with a sensor & would not be able to release to car, you would think they would make sure it's 100% ready before they call you. After that they "received 2 defective sensors" which I had to wait an additional 2 weeks for. Today my car was supposed to be picked up from Honda ( because they couldn't repair the issue themselves) & be ready for me to pick up tomorrow.... Of course they had another issue to where my car wasn't picked up. Horrible service would not recommend brining your vehicle here for any repairs! read more

Awesome experience! They only used new OEM parts. Zack was great, ask for him if you ever have to bring your car in for repair. He called me with updates, went over every repair in detail, and answered every question I had. Over all 10/10. Highly recommended. And my car was done 2 days early. read more

Worst place to take your car to get painted. I own a beautiful black on black Cadillac Escalade. Someone Keyed the left side rear passenger and driver door so I took my car there to have it fixed and painted. It was there for a week and it came out worse than when I took it in there. The truck appears as though the car was not clean before they painted. The paint has a rough and bumpy finish. I am afraid if I take it back it's going to get worse. I'll just have to take it to the dealers. read more

A little leary at the beginning due to being much cheaper than 2 other places, but was assured by a friend this was a good place. Dropped it off and said I needed it by a certain day and got it back a day earlier. A little confusion on when I was dropping it off, but not a big deal. My car just needed a little touch up from some scraps until I hit a pallet that was on the highway 2 weeks ago. Anyway, car looks great!!! Paint matches, little nicks gone from my hood and the front looks brand new!! MaryLou took care of me and made sure it got done before I needed it. Even came out lower than the estimate!! read more

I was involved in a side swipe accident therefore passenger side of my car needed a new door, a fender, and a bumper. These idiots are covered by my insurance so I dropped it off there on July 23. They were great in the beginning. My advisor was calling me every other day with updates to my car and how the process was going. He called me in a Wednesday and said my car looks like it'll be done on Friday of the same week so to plan to pick it up then. Friday came and I hadn't heard from him all day so 3 hours before they closed I gave them a call asking when I'll be able to pick my car up. He tells me the mechanic fell behind and it'll be done by Monday. Fine. It is now Monday, the better half of the day is now over so I just gave them a call asking when I should be there to pick up my car. He then tells me, "I am actually on the other line ordering another part for your car." So I asked what that meant and he said, "It looks like it'll be another 2 days before the part comes in." They've now had my car for 2 1/2 weeks and it's funny how my advisor stopped calling to give me updates like he was since the car has not been ready. They're slow and unorganized, not to mention they first estimated it would only be 9 days. I understand things happen but maybe you should continue with the open line of communication so your customers are aware of what's going on not all of a sudden disappear because you know you've fell behind schedule. I wouldn't recommend this place at all. read more

I wish I could give this place zero stars. Obviously this place doesn't know what customer service is. I came in to get an estimate on my car. The person that was working with me just came up and asked for my keys and told me to wait inside. Then he hands me my keys back and walks away. Where was my greeting? He comes back with my estimate and hands it to me then say these are not the exact numbers and tells me that new parts can not be installed they would have to use old parts... then he walks away. He didn't even ask me if I had any questions. Decided not to fix my car here. You shouldn't either if you don't wanna get ripped off or experience rude customer service. read more

I absolutely love caliber collision I wouldn't choose anywhere's else to go. During my process of bringing my car in from start to finish brandy stayed in contact with me daily. She made sure she answered all of my questions and helped me speed up the process with the insurance company when there would be a delay. Not to mention my car looked like a brand new car when I picked it up. I definitely recommend this place and Brandy thank you for making this such a smooth process. read more

I just had my Malibu fixed here. They did an awesome job! My car looks just like I remembered. Daniel was wonderful to work with throughout the process! I will definitely recommend them to friends and family! read more

Caliber team did a great job fixing my car. Quick turnaround, great, consistent communication. The work was flawless and Ben Roseberry was super helpful and efficient. Highly recommend this company, this location and team. read more