I have used Caliber Collision for minor scrapes and dents, but in my 20 year old vehicle, I did a job on it. In a vehicle this old, parts are scarce but they were able to source necessary parts to get me back on the road. I actually added some things, I wanted the cab buffed out and when they called me to let me know my vehicle was ready for pick-up, I was just astonished. The fit and finish was just suburb. It looked like it just came off the showroom floor and for a 20 year old vehicle, that is no easy task. The final bill was right on with the initial estimate. I wasn't disappointed. I was kept informed every step in the process which is an added bonus. Thanks to all of the staff at Caliber Collision in O' Fallon, IL read more

I booked an appointment online with Caliber Collision in O'Fallon, IL, clearly selecting Geico as my insurance. Their website promotes hail damage repair and free estimates, but when I arrived, the woman at the front desk was rude from the moment I walked in. Instead of offering helpful service or acknowledging the mix-up caused by their own online system, she doubled down with attitude and acted like I was wasting her time. She incorrectly claimed I booked as "self-pay" (I didn't -- that wasn't even an option and even if it was she said they don't deal with that either), then told me they don't work with Geico. Why was my appointment even booked then? I took off work early for this appointment, only to be brushed off and told to try another branch. Absolutely unprofessional and a complete waste of my time. Will not be returning to any of their branches. read more

The most horrendous experiance of my life. I dealt with Paul and later on the Gereal Manager Greg Bell. I was in an accident in December in which State Farm used them as an Authorized repair shop. They initially stated my truck repairs would be $6000. They had my truck since ealry december and by time they tried to return it they had pushed the repair cost to $14000. I picked up my truck late April 3 months after my accident. I could instantly tell my truck was not fully repaired and the damages they did fix was horrid work along with lights coming on that were never on prior to my accident. I dropped my truck back on first thing in the morning, so quick my rental car was still in their parking lot. They looked over my truck and did not reach out for weeks at a time. Finally they sent my truck to Carls 4X4 in which i continued reaching out for updates. weeks later Caliber was still telling me there was nothing wrong from the accident and my truck was stuck out there and if i wanted it I had to go get it. I called Carls and they were able to see that the front Differental and Wheel bearing HUB needed replaced due to the accident. This put my truck repairs up to $20,000 which they were able to find the opposite wheel hub was also damaged totalling $21000 in repairs on my 2018 Dodge Ram Big Horn. Finally I get my truck back only to have my parking sensors still not repaired from the accident, exhaust hangers not fit to hold my exhaust causting my exhasut to not hang properly, bumper out of line, Hood out of line amongst other issues. I go in to the Office to talk to Creepy Greg the GM in which i walk in to him trying to wisper to one of the receptionist that was sitting there by her self "IF you need anything at all, let me know" she leans back and replys "what are you talking about?" He repeats himself a second time and she again says "What?" The other ladies in the office walked up and he pops up and say "oh they are here, I was just saying if you guys need anything just let me know" as he walked off. He finally came to me with the paperwork on my truck, We walk out to my truck and the first thing i ask is, "are you guys willing to pay for my truck, You guys nickel and dimed my repairs up to $14,000 let it sit now totalling $21000, you know thats absord right? He replied "NO, so what was your question?" I said well i just worry about that with my attorney later" I said well according to your Policy you guys have a life time warranty on your repairs and my exhaust is out of line falling off of the hangers, So i need that fixed before it causes even more damage. He replied No, we will not do any more work to your truck, in which i replied thats a breach of contract, No worries. This place is absolutly horrible I would not trust them with anything? I use to think this was a great place to take vehicles due to dealing with them years ago. I dont know what has changed weather it be creepy greg being GM or they just quit caring about their work. read more

The most horrendous experiance of my life. I dealt with Paul and later on the Gereal Manager Greg Bell. I was in an accident in December in which State Farm used them as an Authorized repair shop. They initially stated my truck repairs would be $6000. They had my truck since ealry december and by time they tried to return it they had pushed the repair cost to $14000. I picked up my truck late April 3 months after my accident. I could instantly tell my truck was not fully repaired and the damages they did fix was horrid work along with lights coming on that were never on prior to my accident. I dropped my truck back on first thing in the morning, so quick my rental car was still in their parking lot. They looked over my truck and did not reach out for weeks at a time. Finally they sent my truck to Carls 4X4 in which i continued reaching out for updates. weeks later Caliber was still telling me there was nothing wrong from the accident and my truck was stuck out there and if i wanted it I had to go get it. I called Carls and they were able to see that the front Differental and Wheel bearing HUB needed replaced due to the accident. This put my truck repairs up to $20,000 which they were able to find the opposite wheel hub was also damaged totalling $21000 in repairs on my 2018 Dodge Ram Big Horn. Finally I get my truck back only to have my parking sensors still not repaired from the accident, exhaust hangers not fit to hold my exhaust causting my exhasut to not hang properly, bumper out of line, Hood out of line amongst other issues. I go in to the Office to talk to Creepy Greg the GM in which i walk in to him trying to wisper to one of the receptionist that was sitting there by her self "IF you need anything at all, let me know" she leans back and replys "what are you talking about?" He repeats himself a second time and she again says "What?" The other ladies in the office walked up and he pops up and say "oh they are here, I was just saying if you guys need anything just let me know" as he walked off. He finally came to me with the paperwork on my truck, We walk out to my truck and the first thing i ask is, "are you guys willing to pay for my truck, You guys nickel and dimed my repairs up to $14,000 let it sit now totalling $21000, you know thats absord right? He replied "NO, so what was your question?" I said well i just worry about that with my attorney later" I said well according to your Policy you guys have a life time warranty on your repairs and my exhaust is out of line falling off of the hangers, So i need that fixed before it causes even more damage. He replied No, we will not do any more work to your truck, in which i replied thats a breach of contract, No worries. This place is absolutly horrible I would not trust them with anything? I use to think this was a great place to take vehicles due to dealing with them years ago. I dont know what has changed weather it be creepy greg being GM or they just quit caring about their work. read more

Would recommend even in bad situation, they were thoughtful and considerate. Well Done and thank you Paul Schmidt for your consideration even when the car was totalled! read more

I was nearly crushed in the concrete median by a double trailer semi truck and had the left side of the car and the wheels damaged. Roy Gray and his team were responsive throughout the process. What an exceptionally professional organization! Thank you sincerely. Homiyar read more

My husband and I recently had our van repaired at Caliber Collision. We couldn't be more pleased with the service. Bill was our contact and regularly updated us on the progress of our repair. He was able to answer all questions and issues we had quickly. He was friendly with the utmost professionalism. The repair was finished before the estimated completion date and was fantastic. Great Job Caliber and Bill! read more

Caliber did an awesome job with my car and the communication was very awesome for all the updates and really keeping me informed about the whole process very awesome job all the way around read more

Five stars anyday! This place is fantastic, they get you taken care of quickly . Communication is constant and they treat Your car like their own. I would recommend them to anyone , my car came back looking brand new and incredibly clean. Ask for nick ! read more

Update: we received a phone all from the manager Jake. He was incredibly apologetic and understanding of the situation. He offered to replace the battery if it fails to hold a charge and promised to speak to his team. We dropped my wife's car off to get painted after some gravel damages. After a while of it being there we were finally able to pick up (insurance company kept delaying and avoiding communication). We arranged to pick it up on June 2 2020. We showed up an hour and half before closing time and the car was still not ready so we had to wait until 1200 the following day. When we showed up at 330pm, the vehicle was still not washed (that's why we couldn't pick it up the prior day) so we had to wait a few minutes for that. We drove off to get some prescriptions filled. When we tried to leave the pharmacy the car was dead. Turns out the battery died from sitting so long and they had to jump it to bring it around to us. They never told us this. Now it's 4pm and 89 degrees outside and we are trying to get a car started. When we called they just said that they were sorry for not telling us. I wanted to speak to a manager and was told he wasn't in and would call me first thing in the morning. It's now 120pm with no phone call. I'm very disappointed at the lack of communication from this company to their customers. They put my wife and I at risk by not telling us the car battery is dead and should be driven a while before turning it off. The only thing that makes this whole situation worse (disclaimer: they didn't know) is that we just spent 4 hours in the ER for a back injury of mine and now I'm out trying to move around under a hood). read more

Great customer service and very friendly. Consistently communicated status of repair on my car. Would definitely go back.

Expert and friendly care! I was greeted with a warm welcome by the front office team, Shelley and Karen, who walked me through each step in the process making my drop off short and simple. Bill, my estimator, equipped me with periodic updates via text message-which were outstanding and informative. He provided information I could act on without overwhelming me. My car was complete on time. At pick up, Bill and team walked me through the repairs and the work done on my car using plain language that I could understand. Bill provided explanations for each item on my maintenance report and answered each of my questions. I had the full attention of the entire team- pick up was painless and quick! read more

Called to get quote to have my car painted. Guy who answers asks the basic questions, make/model, why I want it painted, etc. He laughs at me and tells me I'd be better off trading my 2018 in for the color I want OK bud I'll take my $5000 elsewhere. read more