What a professional team of people! After having a fender bender in a parking lot I went straight to Caliber Collision in Rancho Santa Margarita to get an appraisal on the damage. Ashley took the time and listened to me. I have a clean, but older car and not wanting my insurance rates to sky rocket I asked her for the best solution. She said let me have one of the technicians take a look at it. Thirty minutes later Ashley took me outside handed me the keys. Bumper was realigned/buffed out, confirmed no sensor damage and did not charge me at all. Now that is amazing customer service. Thank you all very much! read more

Highly recommend this auto repair business. We worked with Chad, who is the general manager. He assisted us with our Ford F150, which had a moderate amount of damage to the two back passenger side doors. He and his team were polite, friendly, attentive to all of our needs and very efficient. Very impressed with the work and affordable price. Pleased to have this wonderful business within our community of Rancho Santa Margarita. Thanks to Chad and his team read more

Chad and his team provided great customer service and quality work on my Tacoma. I was updated on the progress of the job and Chad was always available if needed. Eddie also did a great job with service and communication. I bring my vehicles to the RSM Caliber Collision because you know you will get honest quality work and great customer service. read more

I am writing to share my recent experience at your Caliber Collision location. While the initial drop-off was handled pleasantly by the manager Chad, the rest of my experience did not live up to your company's high ratings. I was called to pick up my vehicle, only to find that the repairs were incomplete and a panel was improperly installed. It was clear that no quality inspection had been performed before I was notified. When I rejected the vehicle on Wednesday evening around 5:00 PM, the woman at the front desk was dismissive and offered no apology, merely stating that the work had a lifetime warranty and they would call me. While I am grateful for the gentleman who eventually handed over the keys--who was very apologetic and professional--I am deeply disappointed by the initial lack of oversight. Insurance paid for this repair in full, and I expected a professional job from the start, not a rushed attempt that required me to reject the car. I hope you will use this feedback to improve your quality control and front-desk customer service. read more

Hands down one of the best experiences I've ever had with an auto body shop! Caliber Collision in Rancho Santa Margarita was fast, professional, and delivered flawless results. My car was in rough shape the bumper was practically hanging on and they had it looking brand new in no time. The paintwork is incredible. Huge shout-out to Oscar in paint for a perfect color match you can't even tell where the repair was done. The attention to detail and pride in their work really show. From check-in to pick-up, everything was smooth, communication was great, and the turnaround time was unbelievably quick. I highly recommend Caliber Rancho Santa Margarita if you want your car repaired right the first time. These guys crushed it! read more

Ashley went above and beyond! We took my son's car for an estimate - choose Caliber for their excellent reputation and high ratings. His rear bumper was partially detached- didn't know why - maybe someone hit him or just wearing off. She said she thinks she can just screw it back in - she took it back and returned it good as new and NO CHARGE! Wow!! Very much appreciated! Will be my go to if needed and happy to refer! read more

Caliber Collision - 2016 Ford Mustang - Body Shops Near Me - Rancho Santa Margarita, California

I personally had a bad experience at this RSM location -- poor communication and lack of transparency. I have a Mercedes GLC with slight hood and bumper damage from a low-speed rear-end accident in a parking garage. I called ahead to schedule an appointment -- they knew the make and model of my car and all other relevant details. I live near Costa Mesa, but I chose this location because I had heard it was one of the "better" Caliber locations. When I arrived, Eddie and his manager assisted me. They informed me that since it's a Mercedes/European car, it wouldn't be repaired at their location -- instead, it would be sent via truck to the Costa Mesa location. This made no sense to me, and I was frustrated that no one had mentioned this earlier. I could have just dropped the car off at Costa Mesa myself, especially since I live nearby. Still, I remained flexible and figured at least I'd be working with the RSM team -- particularly since the Costa Mesa location has terrible reviews. After I signed all the agreements and forms, Eddie told me the car would be transferred the next day and that someone from Costa Mesa would contact me. I asked for clarification: Won't you be working with me on the repair? He said no -- once the car leaves, the RSM location is no longer involved, and I would deal directly with Costa Mesa from that point on. So, why wasn't this communicated to me ahead of time? It was completely pointless to drive to RSM just to have my car shipped to a location I had purposely tried to avoid. The entire experience at RSM was confusing, and there was a clear lack of transparency. I had to initiate every question, and it felt like they weren't being honest about the process from the start. As for the Costa Mesa location -- it was indeed a nightmare. Cory Nguyen was extremely dishonest. We ultimately paid $500 out of pocket just to have our car reassembled so we could pick it up and take it elsewhere. They told us it could take two months to repair, and that we'd have to leave it there the entire time while waiting for parts, along with several other questionable practices during the quoting process. So thank you, RSM, for absolutely nothing. I strongly recommend being more upfront with customers -- especially when their car will be transferred to another location. That's a basic expectation. Let me know if you'd like a more formal or toned-down version -- or if you're planning to post it as a review and want it adapted for Yelp or Google. read more

Great company and great people. Ashley was fantastic. Daily updates on the progress of my vehicle. They took care of everything from my insurance company. The body work was perfect. If you need auto body work, this is the place. I used the one located in Rancho Santa Margarita. Customer service is a great part of their business. 5-Stars! read more

I took my wife's car to Caliber Collision in Rancho Santa Margarita after she got into a little bumper run in , and I'm seriously impressed with how well they handled everything. From the moment I dropped it off, the staff was professional, organized, and upfront about the process. They finished the work way faster than I expected, and when I picked it up, I was honestly shocked  the car looked brand new. You can't even tell there was ever any damage. The bumper fit perfectly, and the paint match is spot on. Huge thanks to Oscar in paint and the rest of the Caliber team. Their craftsmanship and attention to detail are next-level. My wife was thrilled when she saw the car. If you need body work done, this is the shop to go to. Fast turnaround, excellent quality, and great people all around. read more

Daniel went above and beyond to assist me with my car repair. He was very thorough and kept me up to date throughout. The process was very smooth from start to finish. The final repairs look great and were completed several days before the projected completion date. read more

I called in to see how much it would cost to reattach my undercarriage bumper on my Porsche. They encouraged me to come in. While I was there, I noticed they had topped off the fluids for a client at no charge. She was elated and I was surprised. I was warmly greeted and long story short Oscar reattached my bumper at no cost within 2 minutes. This place is a gem! read more

Working with Daniel was great and he definitely delivered on getting my vehicle back to me on time. I was involved in an accident and someone hit the back of my vehicle. Thanks to the great team at Caliber Collision it looks like it never happened. They also assisted with returning my rental vehicle once I picked up mine. My only wish now is that the front of my vehicle looked as good as the repair they did to the rear of it. Another great value is that they give you a lifetime warranty on the work for as long as you own the vehicle. read more

This is the second repair I have had done here. While it always sucks when your car is damaged (especially when it's a hit and run) their work is excellent and Daniel Holton makes the whole process easier! read more

I picked up my car today and I couldn't believe the amazing job . Daniel and Rob Johnson, amazing guys, they restored my car to perfection, it looked just like when I bought it in 2019, my Forester is perfect, thanks guys. read more

Caliber Collision does excellent work -my Rave 4 looks really good. Ashley, the CS rep, is knowledgable, responds in a timely manner, and has great customer service skills. read more

I cannot say enough about Caliber Collision and especially Ashley. Ashely gave me a call on the progress of the work on my car at least once a day and sometimes twice a day. Ashley understood my timeline and made that extra effort to get my car back into my hands. She did not make promises that she could not keep. Need auto body work, go to Caliber Collision in Rancho Santa Margarita and talk with Ashley. Randy G. read more

I have been a customer 3 separate times due to a defective paint job by Hyundai. My vehicle is a 2017 Sonata that required nearly 3/4 paint job. Brian at Caliber Collision was professional and kept me up to date through the process. Entire staff was curious and professional I returned a 2nd time to finish the other 1/4 that eventually began to chip. Once again the professionalism was outstanding and the car looked great. Due to an accident in July I returned to repair vehicle. The car looks brand new. Thanks Brian!! read more

I dropped off my Honda Civic Si 2015 after Having a front end collision 02/24. First of all they didn't meet my expected time date. They kept telling me That the technician was Having a hard time. That's the last thing you want to hear from a well known shop. Next thing they said they have to get a hood from a junk yard cuz the insurance didn't give them more money. They didn't fight for me for shit. They are really bad people here are this shop. Won't even help you get a ride home in the rain. When they finally returned my vehicle my steering wheel was all crooked and my gears weren't going. I told the lady about my gears and she said it was wear and tear on my car I took it to Honda dealership and they found 2 loose bolts where my clutch pedal was at. I have the paper work and notes from dealership . They didn't care about me at all I feel disgusted that I had to bussiness with these kind of people. read more

Had a first rate experience with Caliber Collision in RSM handling my claim and repairing some minor damage. Staff was friendly and courteous, communication from my service advisor Eddie was great, and the repairs were done professionally and finished ahead of schedule. read more

Had my Ford F250 repaired here. Met with Daniel and he went over the process and was very helpful and thorough in looking over the damage to my truck. He later called me that day and advised me of the repairs and how long it would take - worst case scenario with ordering parts and so forth. Later the next week received a call from Daniel who advised that the car would be ready early the next week and he updated the progress thus far. Early the next week Daniel called to let me know that the repairs had been finished and that the truck looked new again. Went to pick it up and what an amazing job Caliber did!!! Would highly recommend Caliber and this location specifically - Daniel Holten!!! Thanks again Daniel and Caliber! read more

I cannot say enough good things about the entire team at Caliber. From Charlotte at the front desk to the guys in the back who fixed my Jeep back to pre-accident condition including all the crazy after market stuff I had on it. But Daniel is something special. A kind hearted, detail oriented wonderful man who was communicative, responsive and I knew had my best interests at heart. Thanks to the entire team at Caliber that fixed my much loved Jeep. read more

Caliber Collision - That's my baby! - Body Shops Near Me - Rancho Santa Margarita, California

Daniel was amazing. He was able to get my car repaired my car after another repair shop kept botching the repair. Based on that experience I brought my car back to him due to damage sustained to my car, once again I received excellent service. He kept me informed throughout the entire process. Would highly recommend! read more

I highly recommend this place if your car needs fixing. I had such a pleasant experience there. Daniel exceeded my expectations and provided top-notch customer service, he's very professional and Caliber Collision is so lucky to have him! read more

Caliber Collision did an amazing job on repairing my car. They under promise and over delivered. I was told my car would be completed within 10 working days. To my surprise my car was repaired and ready to go in three days. Ashley did an excellent job keeping me updated and let me know the status of the ongoing repairs. Kudos to Ashely and the whole team at Caliber Collision. read more

Daniel did a great getting my car in and out in a timely manner. It was even fixed two days earlier than promised. We were kept informed every day on the progress. The car looks perfect, one would never know that a truck backed into it. I give this company an A+ read more

I selected this facility to help repair my vehicle after someone rear ended me. During the repair, Jerry kept me updated the entire time on the process. He answered all of my questions. My car was done early. It was fully detailed and beautiful. I had a wonderful experience and I would highly recommend this location! read more

I took my Toyota Venza here after someone hit the back. This place is terrific! They swiftly took care of the damages, and even had the courtesy to clean my car! Daniel, I believe he's one of the workers there, was absolutely terrific, making sure I felt informed and provided for. Overall, a very helpful person and a very helpful shop! read more

Oscar was awesome. Great job taking care of a front end issue on the front bumper of my wife's Infiniti. He was quick and thorough and we are very happy! read more

Thank you taking care of my car. Much appreciated the follow-ups when our car was not sent in for repair. Then upon dropping off our car, we received a text message with an update. We were impressed by the thoroughness and how quickly our repairs were done. The timeframe of 2 weeks was expected but Caliber Collision was able to get our car looking so great within a week. Also very kind to wash and clean our car. Can't believe how awesome your customer service and impressive auto repair work has been. I would highly, HIGHLY recommend Caliber Collision to anyone who needs a repair. Thanks so much! read more

They are great!! Service was awesome. I heartily recommend Daniel Holton, service advisor. Goes above and beyond. Very helpful and easy to work with. Very knowledgeable and personable. Job well done! read more

Juan and Caliber were awesome. Got it done perfect and quick with minimum downtime. Super nice touch to detail the whole car after the traumatic experience of a hit and run vs brand new Tundra (3 days after starting my new job). I can sleep tonight. Super fair price. read more

We crossed all of our T 's dotted all our i 's. They said they could take my " kind of car". They can't and now I will be without my car longer( it's already been a month. They said "well sorry" but they don't care how bad this effects us money and otherwise. read more

My car was recently broken into on the drivers side window. I called to schedule work with this location & had an excellent experience from speaking with Tasha and the having John be my point of contact. Even though it was a stressful experience having my car broken into and all my belongings stolen and needing to rent a car for 4 weeks. John did everything he could to help me through the experience with peace of mind. When the shop received the replacement glass window, they received damaged pieces two times-glass is sensitive & can break easily. John made sure to find another vendor that was able to replace the glass. It required more time, however it was worth to me to have the job done well the first time & to be updated throughout the process! John needed to work with the local Santa Margarita Toyota dealership yo take care of my keys & reprogram them. I now have had excellent customer service experiences with Caliber Collision RSM an SM Toyota! Super grateful and thankful for the outstanding service! Thank you John, you are awesome and great to work with!!! 5 stars for sure!!! read more

Did a 10/10 quality and timely job fixing my car after a neighbor somehow crashed into it while it was parked on my parent's driveway. Highly recommend anybody needing body repairs to their car to come here! read more

Ashley was amazing and walked me through everything that was done on my vehicle. Customer service from start to finish was great.

Highly recommend Caliber. My service rep Eddie is top notch! He guided me through the whole process and gave me updates every 2 days. The quality of their work is fantastic. You can't tell there had been any damage. They even completed the repairs a week ahead of schedule and took care of returning my rental car! Hopefully I won't need them again. But if I do, I wouldn't think twice about using them again. read more

Was not scheduled but Ashley was there to offer great service. Would recommend anyone or any family member to get their car fixed here. They are professional. read more

This place is awesome! Entire right side of my truck was damaged and they made it look like new! Daniel was my advisor and also awesome! He checked in with me every week (sometime multiple times) with updates and was super friendly. Highly recommend this place and Daniel. Thank you guys, you made this processes painless! read more

Caliber Collision - Like new! - Body Shops Near Me - Rancho Santa Margarita, California

This review is long overdue (by about a year). First and foremost apologies to Daniel and the two fantastic front desk ladies who made an unfortunate situation as bearable as possible. They're dedication to Customer Service and their business was admirable and something you don't often find in service businesses anymore. Long story short I was rear ended May of 2019 and needed to have my vehicle fixed ASAP. Insert Daniel and the team at RSM Caliber Collision who kept me in the loop every step of the way and honestly went above and beyond to make sure my truck was as good as new. I think so highly of their work, I consistently refer anyone in need of collision repair to check them out. This group gets the job done the right way and is a top notch organization. Seriously my truck came back in excellent shape and I couldn't be happier! Trust me on this one, go with Caliber Collision and ask for Daniel! As always you can thank me later! read more

I had my GMC Yukon repaired at the Rancho Santa Margarita facility. Great experience. Ashley did the original estimate and paperwork and provided status on repairs. Chris Wright helped me when I picked up the car and was very helpful. Definitely recommend working with this location. read more