I am very impressed with this business. Mainly with the customer service, which I truly feel is lacking these days. My mom needed her windshield repaired. They came to the house. It was all done, but my mentioned that the weather stripping or whatever it's called around her window, was missing. The tech told her a few things and it didn't make sense, but she figured he knew what he was talking about. I came home and she told me what he said about it and showed me. What he said, made zero sense. One thing was, give it 6 months the window will settle... what???! . Anyway, I called them and a manager called me back. They manager was so professional. I was shocked with how he spoke. He said the tech will come back within the week and take care of it. He apologized and it was taken care of. I will ALWAYS use this business for my windshield. I wish I remembered the manager name, but he truly was AMAZING! read more

This place is an absolute mess. Save yourself and dont take your car here. My car has been there for weeks and I have to keep calling them for an update. First, why do I have to call them? They NEVER call me to tell me what the status is. For the 3rd week in a row I was told its going to paint on Tuesday and should be available by Wednesday or Thursday. Which is what Carlos told me last Monday and the Monday before that. He told me he must have been confused on what car it was. Needless to say I won't ever come here again. read more

Caliber Collision - On 7/10 my car was supposed to go to paint on the 15th....now my car maybe will be ready by the 30th. - Body Shops Near Me - Riverside, California

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I needed to go to Caliber Collision to give release to the insurance company. I meet Amber n asked to see my car. Also pickup my belongings. I asked for help and she did and I was very Elated. She was very caring very efficient and very knowledgeable. Also need to mention Sophia because she also helped me locate a very valuable item. Thank you Amber. Thank you Sophia. I shall never forget you both:) read more

The quality of service by Caliber collision at 3860 Buchanan St goes above and beyond excellent customer service practices! Simply look at the pictures of how CLEAN my 2017 Taco TRD pro came out! Compare to the last 3 from the damage. Taco was at this location for about 1 month as its parts are quite rare. Customer service and advisor Manuel kept me consistently updated all the way through the repair! This location has been amazing! It's actually my 2nd time having a vehicle repaired here last year was our Camry with superb work both times. This repair they even waited on me a whole week, long enough for me to come up with the necessary amount to cover deductible. Beyond grateful and will absolutely take vehicles here if future insured incidents were to occur. Praise goes to manager Ruben, and front-desk rep Amber as well! 5-stars. read more

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Thank you for great communication. You guys are very helpful and I would recommend you to others as well!

Customer service was top notch and the quality of work was amazing. The team was very responsive and communicated clearly and efficiently with any service questions thrown their way. Highly recommend if anyone needs repairs on their vehicle read more

From start to finish JUSTIN did an amazing job who will always take care of you. He kept me informed me through the whole process. Caliber Collision only uses OEM products at reasonable pricing. Whether you go through insurance or out of pocket I recommend them. AMBER at the front counter was thorough and friendly. MANUAL an advisor took the time to look at my request and I never felt rushed. The technicians were also very knowledgeable in what they do. Finally RUEBEN the manager here has a lot of experience, you will not be let down by this amazing team. read more

I wanted to thank Caliber Collision for taking care of me and my vehicle. I was in a bit of a time crunch to get my car back by a certain date and Alma V. did an amazing job at accommodating me and making sure my car was completed by then. She is extremely knowledgeable and her customer service was excellent. She gave me frequent updates on the status of my car while it was in repair. When I got my car back everything looked brand new!! I appreciate all that Caliber Collision has done for me. The rest of the staff were also very helpful. My Honda looks brand new again!!! Thank you again! read more

I first learned about Caliber Collision on Buchanan in Riverside from our mechanic at M&K Auto Body in Corona. They had several customers who highly recommended them. We have now taken 3 of our cars to Caliber Collision on Buchanan in Riverside. They do quality work and I can't say enough about the staff. Amber is at the from desk and very friendly and helpful. Ruben is a manager and very knowledgeable and fair on pricing. I highly recommend this shop for all auto body/paint repairs. read more

OK so the only good thing was the customer service that I like from this place other than that I had to take it back to get repainted for a job they didn't do good the first time got my car back dirty inside was a mess not how I left it. And seat scratched photos from right after I got my car. read more

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Brought my car in for repairs through State Farm. My son had a fender bender. I called them 3 times. No calls back. I get email from State Farm stating they have approved my estimate. So I was assuming Caliber would do the repairs. Talked to Jesse twice. Last call he said another guy Justin was handling my car. Never a call back from anyone. A few days later, State Farm calls me and says Caliber refuses to repair the car. I'm dumb founded at this point. No returning calls to a customer from a business is truly a disservice. Suffice it to say I took the advice of State Farm and had the car towed to another shop. This is the second time I have dealt with Caliber Collision. The other one was in Norco. I believe in second chances. NEVER again would I go or recommend Caliber Collision!! read more

Ruben the manager is really nice . I had to deal with a difficult situation and he helped me through it

Good experience for taking care of a terrible issue of someone hitting my car. Made an appointment easily through my insurance, drop off was easy (but expect to drop off and leave it), someone picks up phone quickly and can answer your questions, gave regular text updates. Works directly with insurance so no need for hassle dealing with paperwork. Hopefully I never get into another accident but if necessary, would work with this location again. read more

They make it so easy to get your car repaired! Helpful service at the reception desk, quick access to rental car facilities by Caliber, quality work and easy pick up! A pleasure from start to finish. read more

I worked in the Auto Dealership Business for almost 15 years. As a parts manager I dealt directly with body shops and know very well the ins and outs. That being said, I had a minor damage caused by someone else. Her insurance covered everything so I am grateful The process from beginning to end with Caliber was excellent. Once I literally got off the phone with the Insurance Co, I received a phone call from Caliber getting the ball rolling. I got my appt and show up and by the time I was checked in, they had Enterprise there to drop off a car already for me! I didn't have to go and sit for and hour at their offices! They have spoiled me and I don't know if I'll ever like going in to the branch (lol) Well I received a text from Caliber giving me a time frame of 1 week which seems normal. To my surprise, they finished the entire job in one day! Granted it was a very minor accident so that's not really why the 5star rating. The Advisor Jessica Miramontes had the guys clear up my goofed up headlights! I just love it when I get special surprises, especially when I have tried so many things to fix that! Thank you all for getting my vehicle back to me and for the excellent work. Their motto is "Restoring the Rhythm of Your Life" and in my case, I am there read more

Caliber collision does really good work and kept me I formed throughout the repairs. I recommend to fam and friends read more

Around Christmas time I had my catalytic converter stolen and per my Insurances request, I went to Caliber Collision to have it fixed. They were very quick and detailed with the process and was able to complete my car in one day! All the staff were kind and patient with my questions and I highly recommend Caliber Collision for any car issues. So thankful that they were able to make the experience so stress free! read more

I got my car hit and didn't know what to do. Luckily for me, I went down to caliber collisions to fix my car. These guys work professional and great Ruben and Justin. Helped get my car back to me really fast and it looked amazing like new. I highly recommend this place to anybody that has any car damages. You will not be disappointed, thanks again. read more

Been there twice and both times they went out if their way to make sure the work was done perfectly. See Cruz.

While I was at the car wash "Armand" an employee of Caliber Collision noticed my gas cap door was held closed with tape. I appreciate him noticing and then advised me to have it checked out. I also appreciate that kind of employee, and he should be commended for his observation which helped & assisted me to this facility. My gas door was repaired and I'm ecstatic! Everyday I see my gas door without tape I'm so grateful! I will encourage family & friends to Caliber Collision in Riverside off Buchanan & Magnolia. Thank you, Armand & Caliber Collision! Very very satisfied customer read more

This place is awesome!!! If could increase the rating to 10 stars, I would. Atonette is a super star in customer satisfaction. She kept in contact with us every step of the way. We never had to call and check up on our vehicle because she would call us. The time frame in repairing our vehicle was fast. I never question the integrity of this company. They heard us out and went to work with your satisfaction in mind. Thank you!!! We are very happy. Our Honda runs like a champ!! read more

When I go a places and find a good customer services I love it, this is one of the place is so professional and so polite, i talked with Arlene Nunez she help me a lot she always was looking to go above and beyond and the service it was super faster it took 3 days to repair and they have all the communication directly with my insurance 100%recomend this places and ask for Arlene she is so nice. read more

Caliber Collision - Body Shops Near Me - Riverside, California

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Everyone is so nice here they helped me out thank you caliber collision for being the best !!

I just saw the worst customer service ever. The lady or rude receptionist came out to start rudely talking to the tow truck driver abt where he was parking the vehicle he brought in. He was trying to explain to her with all the tows he's ever brought in no one has ever told him where to drop off the vehicle so he parks it where he was at , being out of the way of other cars. He then kindly told her he would move his truck then move the car where it needed to go. As moving his truck she came out yelling at him aren't you gonna give me the keys , which he did, then stormed off mumbling " stupid ass " the tow truck driver heard her and said I'm sorry I didn't hear you. She just kept walking. This employee had no right to treat this tow truck driver the way she did. He was only doing his job without any verbal instruction, sounds like none ever. The receptionist needs more training or be retrained on how you treat others because I'm sure if the shoes were on the other foot, she would be throwing a tantrum if she was to be talked and treated the way she talked to that hard working driver. KINDNESS GOES A LONG WAY . Way to hold ur composure tow truck man . read more

This shop is awesome! The office staff is very helpful and kept in touch with me. If I'm ever in another accident I would definitely come back. read more

I took my Subaru here for repair after it had been hit on the bumper. I have worked with three other Collision companies in the past and Caliber was the most professional to work with. I think I may have called one too many times just to check in but they were continually friendly and helpful. Arlene helped me with my car and was very approachable and friendly. I hope I don't have to take my vehicles to get repaired in the future... but should I need any body work done I know who I will be going to. Job well done, Caliber. read more

I damaged the rear passenger back door window, of my 2016 Audi etron which is titled out. I went to Arlington CC for fixing. Rick Diaz, Service Advisor, to ask me explained how the window got titlted. After listening my story, he opened the back door of passenger side, lowered the window. He has used his hands to adjust and bent the window frame in seconds, just like Doctor treates patient with shoulder dislocation. Closing the back door, and window, everything looks like original, best of it, Rick told me that I can leave now without charging anything. Thank you, Rick! Thank you Caliber Collision! It was the quickest exp I have ever had with a body shop. read more

Not as busy as the one on Indiana which is nice. Receptionist was very friendly. I was in and out in no time

They were so fast! The whole process was easy and not stressful at all. The front desk receptionist was always super nice and helpful. Jessica was the one who was looking after my car and she was very nice. They washed my car even the INSIDE which I was amazed by! Interior looks clean and smells nice. Where my car was scratched up it looks brand new again. I would recommend them read more

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Highly recommended! I have had my experience with many collision centers, and Caliber has always been my #1 pick. I do want to say, this location shined! From the very beginning, the staff was very helpful, Jessica kept me up-to-date on the process. My vehicle was ready way before estimate date, which was great! Staff (Beau) was available for me on the weekend which was a plus! My vehicle was immaculate and I am 100% satisfied. Thank you to all that assisted in this process!! read more

This is the place to go, awesome customer service overall everything was perfect!!, frank took very good care of us and our denali truck look better than before were So glad we came here first. read more

Had to take my car in to Caliber Collision for an insurance claim. Ruben Laguna is the sight manager he is a great guy to work with and Caliber Collision will do a top notch job getting you taken care of. I would definitely recommend them to friends and family. Thank you guys for taking care of me! Defiantly ask for Rueben! read more

I was very impressed by the female adjusters in this shop. It was a very pleasant surprise to realize that a chain of auto collision repair businesses had the insight to know that women are competent, knowledgeable and able to successfully operate this type of business. I've already informed a couple of my friends and I will continue to do so and endorse this business. They completed my repairs ahead of schedule and did a great job! MJ was the adjuster who took it in and patiently answered all of my questions. Jessica assured me that the job would be completed by the date I needed it and she followed up by personally delivering it to me at my home with a very nice assistant by the name of Josh. I'd like to commend the staff at this location. They believe in satisfying their customers. Thank you! read more

This will be my new go to collision place, Jessica thank you so much for going above and beyond for my needs. Customer service is hard to come by and I was 1000% pleased with how she helped me out! She made this process stress free for me and I am now a loyal customer because oof her! read more

From the moment I called to make an appointment it was smooth sailing. The person I spoke to was super nice and helpful, making the process much easier and stress free. Upon my appointment date the girl in the front was nice and she was able to help me right away. I was even given information the insurance didn't give me. read more

Caliber Collision provided outstanding workmanship repairing our vehicle, and Arlene Nunez provided superb customer service. She was a great advocate for us and kept us informed throughout the repair process, through phone calls and text messages. She made an unpleasant event a satisfying experience for us. We'd recommend Caliber Collision to our friends!! read more

Christina and Armen are the nicest people I've ever had the pleasure of doing business with. The quality of service is excellent. I highly recommend them. -Jessica read more

The customer service was great. They kept me well informed of the progress of my repairs, made sure that I had everything I needed before going in & after. Quality repairs were done of my vehicle. Definitely would come back in the future if ever need work done on the vehicle. read more

Great prices great service also really fast on taking care of your vehicle needs I just got here and they're already on top of things

PERFECTION IN SERVICE! I needed help with a car repair. My appointment was not found BUT they made room! Solved the problem immediately. VERY satisfied! You will not be disappointed. Very friendly & service with an uncompromising SMILE:-)! read more