I was involved in my first accident ever in my boyfriend's car and it was such a devastating stressful experience. His insurance recommended this shop so we brought it there. When we arrived for our appointment, I wanted to turn around and find somewhere else. The location is sketch with homeless encampments all over the area. My boyfriend just wanted to get his car fixed so we dropped it off. Twila was super friendly and put us at ease about the location and reassured us the car would be safe while it was there. She took care of everything with our insurance and got the car back to us faster than we expected. We picked up the car in the evening when it was dark already but when we got to check it out in the light the following day it was as good as new! Don't let the location freak you out, they did great work and I'm glad we didn't go elsewhere. read more

In a split second, your life can be changed forever! Where do you begin to pick up the pieces? Without a doubt, it's Caliber Collision! Heather is very knowledgeable and keeps you up to date and that's just the beginning. Heather goes far beyond her job description. She is so kind! Even if it's just a shoulder to cry on, Heather is there. She will check on you just to make sure you are OK during the entire process and help in any way possible. I have NEVER experienced someone as helpful and understanding! As happy tears roll down my face, I say thank you Heather! You gave me hope when I thought there was none. The team made my car better then it before the accident. Everyone needs a Heather in there life! Thank you Caliber Collision! I wouldn't go anywhere else! read more

Wow! I had the most amazing experience at this car repair shop. The service was absolutely excellent! From the moment I walked in, the front staff greeted me with such kindness and were so helpful. They made me feel like a valued customer right from the start. And when I spoke with Devon, I was blown away by his knowledge and professionalism. He was able to explain everything to me in a way that was easy to understand, and he was so courteous throughout the entire process. I can't say enough good things about this place. If you need any work done on your car, I highly recommend this location. You won't be disappointed! read more

I recently had my car repaired at Caliber Collision, and I couldn't be happier with the service I received. Even though I didn't go in person, the staff was incredibly friendly and professional over the phone and via email. They took the time to explain the repair process and kept me updated every step of the way. The quality of the work was outstanding--my car looks as good as new! They even finished the repairs ahead of schedule. I highly recommend Caliber Collision for anyone in need of auto body repairs. Their exceptional customer service and attention to detail truly set them apart. read more

Cindy Llama and the entire team at Caliber Collision truly went above and beyond in repairing my 2019 Hyundai Santa Fe after an unexpected accident on St. Patrick's Day this year. From start to finish, the service was exceptional--professional, timely, and thorough. Cindy kept me updated every step of the way and made the entire process stress-free. My car looks new again, and I couldn't be more grateful for their hard work and attention to detail. Thank you for treating me and my vehicle with such care and dedication! read more

I took my car to caliber collision and they did an outstanding job. They kept me updated on the progress on my vehicle from start to finish. It was done on time. They went over and above what was expected and giving extra attention to detail. I am very pleased with the work that they have done and I highly recommend Caliber collision to anybody who is looking to get bodywork done on their vehicle. I would definitely use their services again. They do outstanding and meticulous work.-Tammy Landziak read more

ABOVE & BEYOND THE BEST SERVICE! It was absolute pleasure to deal with such an honest, caring and helpful group of employees. From the front desk to the service advisor, nothing but responsiveness and respect. Eric W. did a fantastic job, his communication is excellent, he was very courteous, professional and easy to do business with. I would recommend Lexington location to anyone in the area. Many thanks to Eric W. and Caliber Collision for making this experience as best as possible! read more

Just had my car repaired here after an accident. From the beginning of service, everyone from reception to the man working on my case was very helpful and attentive. They were pretty good about keeping me updated and even offered to help me move my carseat into the rental car. The repairs come out nicely too. No complaints, would use them again if necessary I just hope I won't have to for a good long time. Thanks for your help! read more

When my car was involved in a hit and run, my insurance company suggested Caliber Collision. They did a lot of work to estimate the damage. I was in direct contact with Cindy. She answered all my questions, returned phone calls promptly. She definitely went to bat with my insurance company to get me the best estimate in a timely manor. Unfortunately my car was totaled. However I highly recommend this business. Ask for Cindy. read more

Our car was originally taken to another repair place but they couldn't handle it, so my insurance had me take it here and I'm glad they did. Everybody was great here. I delt with Twyla the most and she couldn't have been more nicer. I hope our car is never hit again but if so I know I'll bring my car here, it looks like new! It was also super helpful to just be able to drop off my rental car here when I picked up my car. read more

My vehicle has been repaired at your facility before, and I received excellent service. I brought my vehicle for a different repair, and the front office staff were friendly and personable as well as service advisor Eric who kept me updated on the progress. It took a short period of time for the repairs. I highly recommend this establishment especially this location as it is a Certified Collision Center for Mercedes. read more

My experience at Caliber Collisions was nothing short of incredible. From their friendly and knowledgeable staff to their impeccable repair work and outstanding customer service, they have earned my highest recommendation. The facility itself was clean, organized, and well-maintained. It was evident that they value creating a comfortable and professional environment for both their employees and customers. read more

There's almost nothing worse than having to deal with a busted car. Between the unexpected expense and the inconvenience it can put even the sweetest person in a horrible mood. Needless to say, when I got my car back from caliber, I was so relieved by the quality of work, the price, and the warm service I received from the team. They really bent over backwards to take care of me & my car. Thank you! read more

Max here: Thank you very Much to the caliber collision team. Had a hit and run, and Caliber was easy to work with they took us in gave us a price and date, just like someone mentioned already I really liked the fact that they kept me updated constantly. Also they went and fixed more then needed from the accident. You guys are above and beyond on your service Thank you Eric. read more

It was a wonderful experience for getting my vehicle repaired from them. Joel MacCargar was very helpful. He delivered my vehicle home because I couldn't go get it on New Years Eve. I can't thanks him enough. He is wonderful and amazing person. And they did really good job on my vehicle and got my vehicle all detailed before returning it. Overall wonderful experience!!!! read more

First of all I've been to this location a few times and my favorite part about every visit is the staff! Super friendly and knowledgeable in there field. Always felt welcomed and informed on the process of getting my vehicle fixed. Quality of the work inside the shop is top notch and there are alot of high end cars getting worked every time I visit. The qual read more

This is the 4th time I've used this shop and as always they did an amazing job! From the Front Office Staff, Technicians, Painter and Detail Team I couldn't ask for better group of people to work on my vehicles. They truly care about their customers and the quality of work they produce. If I ever need a body shop again I'll definitely choose this one! read more

Came in to get my vehicle repaired as I got into a fender bender sadly. Everyone was incredibly kind at the front desk and my estimator was very knowledgeable and helpful. He kept me up to date throughout the repairs and they even washed my car for me once it was complete! Looks just like it did before I got hit. Thank you team Lexington!!!! read more

I had a minor accident on the bumper of my 2024 Honda CRV. I brought my car into Caliber Collision and Alveen told me not to file a claim that this was an easy fix. I waited 5 minutes and he let me know I was good to go! Alveen was so helpful and he saved me a bunch of money! This business is definitely a 10 out of 10. read more