Arlington Collision Center is a dirty place but - you know what - body work on a car is a dirty…read morejob. I lost a confrontation with a tree recently and my car needed some body work. I called several places, all of which sounded awful over the telephone. I selected the closest place to me which was Arlington Collision Center. I got a date and a time but was clearly told that it was NOT an appointment, only a suggested time that might work. I walked in and, guess what, Jeff saw me immediately. He was thorough, friendly and knowledgeable. I have nothing but high praise for him. When I could not decide whether to use my insurance, he presented me with an estimate that would work whether I did so or not. One glaring exception to the high quality of work here is the receptionist. I did not get her name but she was bad over the telephone and she was worse in person. Kind of rude and I think she knows it. As long as Jeff stays there, though, I will be happy!

Terrible experience. Went in to simply get a quote for my car after getting in an accident. The…read morelady who "helped" me was probably the rudest and most unhelpful people I've had the displeasure of speaking to in a long time. She is definitely not fit to be at the front desk or any customer service role for that matter. I had to walk out and find somewhere else. I would rather drive around with a damaged vehicle than be serviced by those people. If I could give -5 stars I would. Do yourself a favor and go anywhere else.

Every single aspect of my repair was handled 100% impressive, comfortable and timely. Communication…read moreand collaboration with the insurance company, rental, paint and parts. Everything was unlike any other customer service I've received in decades from any other business. It's always stressful taking in a car that you really enjoy that has a paint job that cost more money from the factory. That's why when it came out of the shop and got hit by road debris that resulted in a blowout taking out trim work along the wheel arch 10 days later I was so relaxed just having the tow truck take it straight to them again.

Update: I'm updating my review to reflect how this was…read moreultimately handled. After posting my initial review, Mike reached out directly to resolve the issue. He ordered a replacement door handle, and it's been over a month now with the new handle working perfectly. Mike was very professional, prompt, and took ownership as soon as the problem was escalated. My initial frustration stemmed from the lack of a post-repair quality check and communication issues during the first attempt. While I hope they implement better quality control moving forward to prevent this for future customers, I appreciate Mike stepping in and quickly making things right.

Synopsis: Fair, honest, trustworthy, and highly-skilled…read more Dets.: This was my second visit to Bowie Auto Clinic, and they didn't disappoint. After hitting an errant piece of metal on the freeway, my car started making the most hideous, concerning noise, so onto Bowie Auto Clinic I went. Sean/Shawn and crew worked diligently to identify the source of the noise, keeping me abreast of their progress over the two days they worked on it. I'm overjoyed to report that they discovered the source and resolved the issue without breaking the bank. If you're looking for a mechanic you can trust--even as a woman--Bowie Auto Clinic is your shop. Thank you, Sean/Shawn and Bowie Auto Clinic!

They were professional, efficient, and responsive. I was able to make a next-day appointment, and…read morethey saw my vehicle right at the scheduled time. Hassle-free, not trying to sell me on services I didn't request. Excellent price

I went in looking to treat myself to a 2020 Mothers day gift and left with my dream car. Thanks to…read moreDavid Carter the most patient sales guy you could ask for. If you are looking to have an easy experience hes your guy. Tu also made things happen fast hes amazing.

I brought a car at Easterns on Reisterstown Rd and the dashboard was peeling the same night that I…read moregot the car. I told the salesman Mo, multiple times that I wanted it repaired and he said that I got you. No, he didn't have me!!! He told the supervisor that I was ok with a messed up dashboard. The general manager and accounting manager said that I can buy something to fix it. Why? The service light came on a few weeks of having the car. I went back not the dealership multiple times and nothing happened. After 30 day, I was told to file a claim with the warranty company. Why? The manager Keith was in a car accident and he said that's why nothing was done. The general manager did nothing as well. Wow!!! That's how Easterns on Reisterstown Rd handles their customers. Will NEVER go there or refer anyone to them.

Review of Beamer Auto, Aaron Lane, Clinton MD I rarely write…read morereviews, and I especially dislike leaving negative ones, but auto repair is expensive, and it all comes down to trust. I've been taking my vehicles (BMW X5 and Mercedes E350) to Beamer Auto since 2022. Up until recently, they consistently provided good service at a fair price. Unfortunately, my last two experiences have completely changed my opinion. About 8 months ago, I brought in my X5. Communication was poor--I had to call several times just to get updates and an estimate. Since I trusted them from prior service, I gave them the benefit of the doubt and chalked it up to a bad day. This last visit today, with my E350, however, was unacceptable. I emailed in advance detailing the issues and received a confirmation for a 10 AM appointment on Thursday, September 18. When I arrived, the front desk person (Aaron) asked me to repeat everything instead of checking the email. I explained two issues: 1. The driver seat not returning fully upright (a sensor recalibration Beamer had fixed for me two years ago). 2. The passenger side headlight was flickering and going out intermittently. I was told I'd get a call with an estimate. Hours passed with no update. I called around 3:30 PM, no answer, and their voicemail was full. Eventually, they called me back but admitted they hadn't even looked at my car yet. Approx 4:30, I called again, because they close at 5:30. This time, Aaron said they wouldn't get to it that day but promised it would be checked first thing in the morning. The next day, still no call all morning. Frustrated, I drove 40 minutes back to the shop around 1 PM to pick up my vehicle. My car was sitting exactly where I left it. After waiting while Aaron looked at the computer and asking me the same question again about my car, I was told they couldn't fix the seat issue and that I'd need to go to the dealer (even though they had repaired the exact same problem less than two years ago). Then he incorrectly stated it was my driver-side headlight that was bad, when in fact it was the passenger side--the issue I had clearly outlined multiple times. Despite their lack of communication, inaccurate assessment, and the fact that my car hadn't moved, I was charged $158.75 for a diagnostic check. Based on my experience, I don't believe they even looked at the vehicle. After three years as a loyal customer, Beamer Auto has lost my trust and my business. If you're considering them, proceed with caution--buyer beware.

Yet another great review of Beamer Auto. I recently had my M235i worked on, it needed subframe…read morebushings- a very complex procedure, even for a seasoned tech and it was something other shops either couldn't handle or just refused to do. It's an all-day job and they had to drop the entire rear end to do the work. My advisor, Kevin- was excellent with constant communications and kept me in the loop the whole time. Timelines were met, pricing was fair and they did excellent work. Well done guys!

I had a really good experience with Butch's Auto Body. Being without my car for months was…read morestressful, but everyone there was kind, professional, and patient whenever I had questions. The repair itself looks great, and I appreciate that they took the time to make sure everything was done right instead of rushing it out the door. What stood out the most, though, was how they treated me. They worked with me when it came to the financial side of things and the storage situation, which took a lot of stress off my shoulders. That kind of understanding goes a long way, especially when dealing with insurance, repairs, and everything else that comes with an accident. Overall, I felt like they genuinely cared about helping me, not just fixing my car. If I ever need body work again (hopefully not anytime soon ), I wouldn't hesitate to come back or recommend them to someone else. Thank you to everyone at Butch's for taking good care of me and my car.

We discussed the issue I had and we came to a mutual understanding. The original invoice did not…read moreinclude painting and paint supplies, which caused me to believe it was an intentional add on. We reconciled our difference.

I'm so happy to find this place, so cheap and affordable and so professional, thank you guysread more

Drive Line Auto did an amazing job on my car. I took my car here to get the bumper resprayed on the…read morefront and back of the car. The front fender needed to be replaced as well. They did a great job matching the paint and getting the flake right. Great service and the price was also very competitive. Very thankful I chose this place!

Fair prices, polite staff, and prompt service!…read more I was referred to BDM by a good friend that sang praises about this place, so when my BMW 135i stalled, I had it towed to BDM instead of the dealer due to my havind had some issues with the dealership before. Anyhow, Ab told me all the things that were wrong with my car and proceeded to deal with the Extended Warranty people. He did all of the leg work and kept me abreast of all of the details. At no point was I ever anxious to hear bad news of high exploited costs, because Ab kept it 100 the whole time. I won't take my baby anywhere else. HIGHLY RECOMMEND BDM!

Horrible service Dishonesty on prices…read more will double your parts prices before axing crazy labor fees you will wait a week just for diagnosing it's an absolute Scam and Rape