Insurance company arranged an appointment for somebody work...the appointment was actually set for a different location. The management offered to take on my appointment if I had a moment to complete a small amount of paperwork. I declined on the basis that I had a rental car arranged for the other location. *I've since learned, Enterprise can easily adjust the pic up location* My vehicle ended up being serviced at this location anyways, as the alternate was not certified to work on my car & originally sent me home. The staff from Penn Randall Pl. offered to come scoop my car up from the sister property, so I could still snag my rental. The service staff sent me regular updates & even stayed late the night I came to pick up my vehicle, as I was rushing from my office in DC, but traffic was (no big surprise) slowing me down. I really appreciated the entire team at the Penn Randall Pl. Can't recommend them enough! read more

I had an amazing experience with this repair shop and truly can't thank them enough. Back in December, I needed repairs after hitting hazardous road conditions in Maryland. There was water spilling from an exposed pipe, which caused my bumper to crack and need replacement. From start to finish, the process was smooth and stress-free. They handled everything through my insurance, which took a huge weight off my shoulders. What really stood out to me was how quickly they got the job done--everything was completed in just one week, even during the busy holiday season around Thanksgiving. That's honestly unheard of! The customer service was exceptional. They took the time to walk me through my car before any work was done and again after everything was completed, making sure I understood exactly what was repaired. That level of transparency and care made me feel confident and valued as a customer. I highly recommend this shop to anyone in need of repairs. Professional, efficient, and genuinely caring thank you. Thank you again! read more

I received exceptional service from my agent, Ali. He consistently kept me informed regarding the estimated completion time for my vehicle and made every effort to ensure we were not overcharged for the rental car. My vehicle was well cared for at this location, and I highly recommend their services--10 out of 10. read more

The updates provided are not reliable. I only receive information about the repair when I ask for a status update, and the completion date is frequently changed. Communication and commitment to meeting stated timelines need significant improvement. I still do not have my car, so I can only hope the repairs are done properly. read more

I had work done at this facility (Glass and Collision work) 3/19/24-3/27/24. The customer service and actual workmanship was outstanding throughout. J. Mann read more

This is an update to my review Pam reached out to me only because she had to I felt for there was no apology for all of my inconvenience But they did end up making it right and finally fixing what they in turn messed up and that was all I wanted was it back the way it was when I took it there Thanks for making it right!!! read more

They are tucked away in what seems to be an out of the way place BUT, they have POPCORN! The staff is friendly and chatty while you check in your car for repairs or while you wait to get your rental vehicle from Enterprise. They called and texted me throughout the repair process to keep me informed. No guesswork to wonder how things were going and when to expect the work would be done. I recommend coming here! read more

The team at Caliber Collision did right by me getting me through the process of dropping the car off for repairs and scheduling rental pick up and drop off with Enterprise. The car came back looking better than ever, as if nothing happened. read more

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Caliber Collision provides Top Notch Services. Often body shop establishments will take advantage of the custom with outrageous costs. I can testify that was not the way Caliber Collision operated when I went. My service provider Ali Shaman was a delightful, kind gentleman that had my best interest from the beginning of the repairs of my vehicle to the end. Matter of fact the front desk employees were attentive and professional to everyone that came in for service. The repair craftsmanship to my vehicle, is spectacular it looks brand new. Finally, do yourself a favor, if you are paying directly out of pocket or if you must go through your insurance company, ask your insurance company if Caliber Collision is one of the vendors to utilize. I'm a very happy customer! read more

Excellent service from the store .... Chris center manager and Janice are awesome.... Great service !!!!! read more

Customer service was great and funny. Briana kept me informed about my car's progress and they had me done before the quoted time frame. Salute to the owner I would definitely recommend!!! read more

Took my car to caliber in Forestville and the staff was amazing they got my car in and out and ready for my Easter trip if you need your car done Forestville takes there career seriously read more

I had an amazing experience. Dropped my car off on a Monday and was told that it would be ready the following Monday but Tre' actually got it done by that Friday. The rental place was supposed to meet me there but they weren't there. Ms. V was very helpful in trying to figure out what was going on. She called around until she was finally able to get a hold of someone and make sure I got my rental car. Tre' kept me in the know the entire time about my car and explained everything to me. He even washed my car and used tire shine. He definitely made sure I was a satisfied customer. :) read more

The front desk person was hot garbage, I highly recommend to go else where you already have a headache dealing with your car not being in good shape save yourself the stress and your words they don't deserve you. read more

I personally chose this auto body shop because the mrs went to this auto body when it was action auto body- she was impressed with action before it became caliber - I did not do my due diligence and went there anyway due to urgency in needing my car fixed. Here is MY experience : Customer service The front desk would be rated neutral. No overwhelming reach to please customer or make them feel like they are coming to see a friend. Work They dropped the ball so far back that when they indicated to me that my car was ready to be picked up 3 days prior to me actually picking up the car they had not completed 3 of the items that were on my accident quote list and so because of that I went in 3 times to have consecutive repairs to the driver side door, panel, window and internal trim sometimes for issues not related to my accident. The worksman ship was not worth the labor charges and really appeared to have been done by someone right out of autobody school who lacked an eye and passion for completion. The manager, Mr Romano, tried his best to rectify but even his "empathy" came across short and forced. As far as the decor is concerned, I have spent a lot of time in their lobby due to the missed opportunities in getting my car fixed right the first time and there are only two couches to seat 4 adults, so on my days off when I'd be sitting on the couch waiting on my car and a lady would need a seat I'd give it up but to realize there is hardly any standing room. I hope they have plans to expand the lobby. If you plan to take your car and you have no choice due to insurance obligations and contract, please take pictures of your car(both inside and outside) for comparison so nothing goes un-noticed. Be safe out there read more

We took our Range Rover here to get the spoiler repaired along with the back door we dropped the vehicle off Thursday, when dropping the truck off we were given a rental car through Enterprise (total disaster) we got a call on Monday to come pick up our vehicle it was ready. Very fast turn around Thanks Tye!! read more

Caliber Collision handled the repairs for my wife's vehicle following an accident and kept us updated daily via email. I appreciated the regular updates and estimated timelines that we received and my wife is very pleased with the repairs. read more

These guys are Amazing! Especially Dan. He was very patient and helped me throughout the entire process by keeping me updated and doing his best to accommodate me. I would recommend this business and service to anyone and Dan's customer service makes a huge positive difference. read more

I have been to Caliber Collision twice. They were tremendously respectful. The gentleman there were very professional. I would recommend them to anyone. Trey was an excellent mechanic both times. read more

Couldn't even get through to make an appointment. Phone rang about 10 times before someone picked up and immediately put me on hold. The woman who finally answered my call would ask a question, then I would hear nothing but her side conversations with other employees for several minutes. Then a loud sigh, and she would ask another question and do the same. We did this song and dance for 7 minutes before she ever requested identifying information. Then I heard her loudly telling a coworker how to "make them pay", referring to another customer, then silence for a full 2 minutes before yelling into the phone "HELLO?!" I said, are you finally talking to me? She then told me I couldn't bring the car in for over a week. I just disconnected the call, and promptly called my insurance company to let them know I will be going elsewhere. read more

While our truck was being repaired at the shop, it was broken into and vandalized. They refused to file an insurance claim, forcing us to do it. So we had to file a second claim, and pay a second deductible. There are holes in their perimeter fence, no security cameras. The suspicious thing is one of the items that was stolen was our ignition key. They either leave the keys in the cars at night, or our theft was an inside job. If you have a nice car, don't bring it to Caliber. read more

Just had my first experience with Caliber Collision at Penn Randall Place, Upper Marlboro and must say I was impressed with them and Geico in having my paperwork and people all ready for a speedy and professional job. My special thanks go to insurance agent Mitch, adjuster Brian, and the other Brian and sweet Velda for being so kind and caring! And Enterprise for being there at the ready! It surely is a breath of fresh air to see such great service this day and age. My thanks again! read more

Excellent work and they finished fast! I am very pleased with the job that they did on my car!

The best customer service! Staff explains every detail during the process. Took my car in Monday morning with a possible 2 day turn around. I received a call Monday evening stating my car was finished. Also received a rental car from Enterprise, the young lady was amazing. My experience was amazing! If you ever need bodywork this is the place! read more

First , let me start off by saying that I reset my password just to write a review about this collision body shop. NEVER AGAIN, or ever will I bring my car here or refer someone . I don't want to bash anyone specifically however, long story short someone rear ended my 2018 Hyundai Elantra . I received a phone call from Caliber Collision's corporate office and scheduled my estimate with them. Then someone calls me locally from Caliber Collision at the local office (Penn Randall) and was not even aware that I had scheduled my appointment. I went with the flow advised my appointment was booked and went in for my estimate the next day. Mind you my appointment was at 7:00 am , no one came out to look at my car or to give me paperwork to fill out until about 7:45-8:00. Still giving them the benefit of the doubt , my car was not initially fixed at the date I was promised. Went back a week 1/2 later and when I went to pick up my vehicle I had scratches all over the top of my truck which were not there and my name plate that goes on the bac of my car was not there . But was listed on my receipt. I pointed this out with a gentleman , and he asked me "Was I sure my car had a name plate?" he reviewed the initial pictures prior to repairing my car and sure enough the name plate was not put on my car. They apologized , however rushed to put my name late on. 24 hours later I go to pick up my car name plate is on , and scratches are buffed out but my name plate is crooked . At this point I'm furious, a guy who works in the body shop shamed his collegue for even putting it up there the way it was. I was advised to bring my car back to have the name plate fixed Again and someone would order a new one . I called to see if part was ordered and promised a call back to come in - never heard nothing back ! WHEN I SAY HORRIBLE JOB , I MEAN IT . DONT WASTE YOUR TIME OR MONEY HERE. read more

The shop has the potential to be great, however, piss poor craftsmanship and an obvious lack of attention to detail is what you will get. Save yourself from being frustrated and go somewhere else. Believe the reviews - stay away! You will thank me later. read more

I had an appointment to drop my car off and get a rental via my insurance. I arrived 15 mins late due to traffic (I tried to find a phone number for them to let them know but was unable to) and was told that my entire car repair had to be rescheduled! They were rude in their interaction with me in that they waved me off (and said my name wrong!). Do NOT go to them!!! read more

Got my car there 3/7/18 with a targeted date of 3/23 to be completed. Date gets pushed back, every time I call for a status, I get told that the date gets pushed back again "it's going In to paint now" but for an entire week? Then I get told that my new doors come in damaged, and I have to wait for new ones to come in. They're BOTH damaged? And I had to call for these updates by the way, no one here reaches out to you. I terribly regret allowing this shop to repair my car. Avoid any recommendations to this location. read more

My whole experience has been dreadful and a nightmare. My BMW was Hit on Feb 1 2019 and I scheduled an appointment with Caliber Collision on Feb 5 I get multiple admendments to the repair cost adjustment 2-3 weeks later while repairing vehicle my car leaks oil all over engine and I am informed over phone all repairs are paused until the situation is taken care of, I have the vehicle towed the same day to a shop to repair damages I have to turn in rental car because damages are not apart of insurance claim. Repairs are made on vehicle within 4 days towed again back to collision center to resume repairs car was not ready until the last week of March I am flagged by a fellow driving informing me my brake lights and turn signal light are out I pull over immediately inform shop and they say to bring it back as soon as possible . I inspect lights after phone wire for brake lights switch had a corroded lead drive it to Autozone fix wire and replace all used generic bulbs with LED bulbs which I originally had and when asked if I could retrieve those bulbs I was told that might not be possible. Viewing my invoice for repair it did not indicate new brake light assembly and yet the bulbs and the backing of the assembly was different . I have already had issues and now have a lack of trust with the shop. Honestly I would save more money driving the car crushed up and no use of trunk this has truly been a disappointment across the partnership of the insurance company and the shop and sadly I will now think twice about a collision center that I get my car fixed if at all. read more