I went to Caliber Collision after an accident because they were on my insurance company's list of…read moreapproved repair shops. Unfortunately, they significantly overpromised and underdelivered. I was initially told my van would take 2-3 weeks to repair and cost around $6,000. Instead, the process took nearly three months and ended up costing closer to $8,000. Communication was extremely poor. Each time I called, I was told someone would call me back, but it often took several days to actually speak with anyone. I was also repeatedly told they would arrange a rental car for me, but that never happened. Shortly after getting my van back, a "Maintenance Required" light appeared. I took it to the dealership, where I was told, "It looks like you let a 16-year-old repair your car." The wiring had been patched together with electrical tape. I ultimately had to pay an additional $800 for the dealership to repair the issue properly. Save yourself the time and frustration -- find a different repair shop.

The Caliber team did an amazing job with my car. They were kind, speedy and did an amazing job…read more They were very easy to work with during a stressful time. Bob was super communicative the entire time fixing my car. Would highly recommend!

Perfect repairs! My car had $12,000 in damages, but looks "brand spankin" new!…read more Great people to work with....

Very good experience at Concord Auto Body. Very helpful people, excellent repairs and good value. I…read morewould highly recommend their shop.

Seven months ago I had what I thought were a few dings after the tornado - well they found a lot…read moremore and my car looked show room ready when I picked it up. Last week I was hit by - well let me stay pleasant. Tina got me right in and I am more than confident when I pick my car up it will be perfect. These are the nicest most professional people you will ever find that encourage you to walk around your car with a magnifying glass and find any imperfections in the vehicle - rest assured they will make it right. The absolute only place I take my high end vehicles for repair and you should too.

This place took 5 weeks to change a tear bumper in my daughter's car. Way too long! They had some…read moreissues with painting the bumper.

I went to get a quote. The 2 men just stood there like I wasnt.I asked for a they one said 100.00…read morefor a paper quote.Or ....100.00 for for blacks? Poor attitudes and poor service

Don't waste your time and money here! My car was broken into and attempted to be stolen the week…read morebefore Christmas. It took Niebling a month (and a week past their original completion date) to replace my back passenger window, wiper blade control stick, and some basic steering column parts. The first excuse was their holiday hours, then it became waiting on parts and receiving faulty ones. Stacy told me in the front office that she would stay in contact during the process-I never heard from her unless I reached out. When I finally spoke to her, she never knew what was going on with my car and gave vague answers. Additionally, she was very unprofessional during one phone call, answering with a rude "hello," which made me think I had called the wrong number. She also claimed she called and left a voicemail, but I have no missed call or voicemail from her. Our phones weren't the issue because the week before, her coworker Anthony returned my call and left a voicemail that I could see, and I had no issues receiving it. In his voicemail, he said he thought his coworker had already updated me and apologized for the miscommunication. I spoke to three different people throughout this process, asking each what was wrong with my car and which parts needed to be ordered. None of them gave a clear answer, so I finally contacted my insurance, who was happy to tell me exactly what parts needed ordering and provided a copy of the estimate, which I never received from Niebling until I picked up and paid for my vehicle. Now that I have my car back, the air doesn't push through the vents properly, which was NOT an issue before. I should take my car back to Niebling for this fix, but I don't trust them, and I can't afford another rental car for another month while they fix their mistake. Niebling has only added stress during an already stressful time. I will not return, nor will I recommend anyone use their services. It's a shame because they have great reviews, are local, and have been in STL for a very long time. The only positive comment I have is that they detailed my car inside and out.

The best customer service I've ever dealt with In the auto repair business. Every step of the…read morerepair process I was called and given an update. I cannot say how professional this shop is. My car was repaired beyond my satisfaction, and in an extremely timely fashion. When I picked up the car it had been thoroughly detailed. They handled all the correspondence with the insurance company of the man who hit me, I took my car in, they repaired it and I picked it up. This is the second vehicle this company has repaired, and both times beyond my expectations, Chuck A. Imperial, Mo.

My family has been a loyal customer of Steve's CARSTAR for years because their work is always…read moreexcellent -- but what they did for me last week went far beyond car repair. I realized I had accidentally left my passport in my car the day before an international trip -- on a Saturday, when the shop was closed for the weekend. By that time I was already in Houston with a boarding deadline the next day. The owner, Heath, saw my urgent email while out of town and arranged for Mike to retrieve the passport and meet my family at 10:30 p.m. so they could get it to me in time. Their kindness and willingness to help went far beyond what anyone could expect. Truly exceptional people -- thank you, Heath and Mike. I will never forget your kindness.

We started bringing our vehicles here a few years ago when my son needed a quick safety inspection…read moreto get his car relicensed while he was home on winter break. Benchmark was able to get him in and get the inspection completed within a few hours so we could get the plates renewed before he needed to go back to school. I have always found them to be fairly priced and to do the work they say they'll do. We almost exclusively use them now for our vehicles. We can leave our car/truck the night before and they will have it fixed sometime the next day.

I hit a large tree limb that was lying on the roadway and could not avoid it. Unfortunately, it…read morehit and loosed the engine shield on my Honda. It sounded like a was dragging a large piece of metal down the road. I went straight to my local Benchmark and they fixed it while I waited and didn't charge me a cent! My neighbor suggested going to this place a couple of years ago and I am thankful I listened to her!

Steven assisted me with my vehicle repairs and was everything you would want from a customer…read moreservice perspective. I have used this collision center twice and would highly recommend it to friends. Very honest and professional which is hard to find.

What a nice place to go for auto body repair. The team is friendly, courteous, professional. The…read morebuilding may be a little hard to find, but worth the effort. They did a great job on my Kia Soul, Zippy, when he had a bit of a bump and required a small nose job. It you have to meet by accident, this is the place to go!

I had a parking lot collision. Volvo has 2 certified repair centers, I understand why EBG is one…read moreof them. Absolutely flawless work. Complete detailing cleaning of the car afterwards. Bobby and crew did great work.

From the start it was outstanding service. They under promised and over delivered. The repairs…read morewere done in less time and better than anything that I had imagined Courteous and a pleasure to work with and would highly recommend for your repairs.