I had a window on my VW smashed during an auto burglary attempt while hiking in the redwoods on vacation. I was fearfull that I would have a difficult time getting it replaced. After calling around and finding out that the VW glass would be tough to find, I called California Auto Image. They gave me an estmated range over the phine and asked i bring it down for a firm quote. Not only was the quote less than expected but they were able to source the glass and have it with-in 2 days. 2 days later, I took the car back. 90 minutes later, job done, all broken glass gone and the car was back in good shape. The last time this happened it took 4 days to get the same glass when it happened to me in the central valley. Thank you to California Auto Image for fantastic care of me while i was over 400 miles from home and a long ways from a VW dealer.... read more

Our RV broke down on a Friday afternoon in Orick. We called at least 15 different towing services, within a 60 mile radius. Most sai they either didn't have the equipment or weren't interested in helping us until Monday. California Auto Image was brusque, to put it mildly. When we called on Friday, we were told to call back Saturday after 10 AM - Maybe they would help. We did call back. After realizing how limited our options were (I'm sure the shop knew this as well) we were told the fee would be $1600 to tow us 46 miles to Crescent City. I believe "extortion" is the appropriate term for this. The driver was very competent and nice enough, but the owner should be ashamed for taking advantage in this way. read more

Fantastic company! I took my car in for repaining a few scratches that I bought it with and they completely detailed my car as well. Truely impressed! It looks better than new. Thank you. read more

Just picked up my car from the folks at Cal Auto Image. I didn't even recognize it. I had forgotten to clean out my car before taking it in to have the rear bumper replaced after being rear-ended, and much to my delight, my car looked brand new, inside and out. Even the tires were detailed and glistening. Kudos to all the kind folks who took care of my car. Shirl Teaney read more

Amazing customer service and their work is fantastic! Everything went so smoothly & they fixed up my car so quick. Very impressed!

Absolutely the best customer service I have ever experienced. Their quotes are fair and accurate and their work is second to none I absolutely enjoy their Decour in their building and how friendly they are. read more

We had our window smashed while hiking on one of the nearby redwood trails. The theives smashed the window where our infant carseat was strapped in - GLASS EVERYWHERE! California Auto Image took such good care of us and not only fixed the window in record time, but cleaned every single speck of glass out of that car including the car seat. Wonderful service. Above and beyond. read more

If you have an accident this the best place for your car to go. When my wife had an accident they picked up the car and told me you take care of your wife we will handle the car and paperwork and that just what they did all I can say is thank you so very much.The young lady at the desk was the kindness person I have met in a few years and the rest of the staff I did meet were all very kind read more

We had an accident on vacation in Crescent City and we ended up at California Auto Image. Every staff member we dealt with was kind and helpful. Because we were from out of town they worked hard to get our car back to us as soon as possible and the quality was great. Highly recommend!!! read more

My front bumper was damaged and they fixed it. They did my breaks and fixed an old dint all on there our accord. My car looks better then new. I am so great full to you guys and your crew. You went up and beyond with my car. Thank you for treating my car with such care. read more

We brought our car into California Auto Image to have the window replaced after getting the windshield cracked on a return trip from the Midwest. The car still was road dirty from the trip and much to our surprise it was cleaned inside and out when we picked it up. What great service! Also great people we worked with. read more

Not happy with the service. Although everyone was friendly, it took two days to have my windshield repaired. The first day they called at 4:20 to tell me the windshield they ordered was defective, and they would have to order a new one. Why couldn't they have told me that at noon? The next morning I called at 8:15, and was told they were fixing my car "first thing." I did not get my car until 4:00... Really, it takes 7 hours to replace a windshield? read more

I recently purchased a 1965 VW from Justin Kinney on Feb. 6, 2016 from Crescent City, CA. The car was originally listed on Craigslist. Justin and I texted and talked on the phone and asked typical questions that one would ask when buying a car. Especially a 50 year old VW. I bought the car for $3,500.00. I asked him specifically how the pan looked, knowing that a lot of old VW's have rust problems. This was very important to me. He told me that the pan was in "perfect" condition and that the car was previously owned by an OLD lady. I live in Shady Cove which is close to Medford, OR. I explained to Justin that I had a severe back problem and the I could not make the trip to Crescent City. He stated that he would be coming down to Medford to pick up a truck he purchased and that he could tow the VW to me. I asked him to tell me everything about the car because he was traveling a long distance to bring it to me and that I did not want him to have to tow the car back if it wasn't the condition that he said it was. We met at Coastal, which is a business in White City, and close to Medford. I did a quick cursory check of the car. I could not get on my hands and knees and look at the pan plus the car had been lowered. Justin at the time, appeared to be a well mannered honest young man. We took it for a short drive and the car ran very rough. Nevertheless I bought the car, $3,500.00 is not the world for a 1965 VW. I drove the car home and I wanted to take my family on a short drive. The car would not start and I noticed gas was dripping from the carburetor. My concern with this transaction was not with the performance of the car. I took the car to a VW mechanic, for the carburetor leak, we checked the vehicle closely and found that the pan in the rear passenger seat was extremely rusty with holes protruding through and of course, needs to be replaced. The car desperately needed a new head liner, which I already knew. The worst part of this liner was in the back seat area. We found the entire back section of the car was full with mold and rust. The stereo speakers that were in the back of the car, was hiding the real damage. When I bought the car I noticed that the back seat looked very dirty. However, upon closer inspection, we discovered it was a very smelly mold, which I could not smell at the time of purchase. This transaction did not take more than 15 minutes, again I relied on Justin's honesty and integrity. Justin in the ad said that this was his daily driver. So I would think that he would have known about the smelly mold and the rusty pan. I text Justin and explained to him that I was very disappointed with him. I told him the money was not the issue, it was his lack of honesty and integrity that I was concerned about. He texted me back and said what do you expect with a 50 year old car. I explained to him again that the issue was with his honesty and integrity. He angrily replied by texting, "I don't like how your wrote me this text." I texted him back and told him that I was simply telling him the truth as I saw it. He then called me on the phone and angrily starting using profanity by saying that I was an old f**king douche bag like all the other old f**ks where they like talking down to young people along with other profanity that he used. To be honest with you, once he starting using profanity, I took the bait and also returned some of the same type of language. I said to him you really sound aggressive over the phone and there was nothing more to it than that. Justin replied by saying, "I would meet you in Medford but I don't want to waste my time with and old f**k like you." He continued on by saying, "Your nothing but an Old F**king WET BACK." I happen to be Native American and Hispanic. I believe the Justin hit below the belt by calling me a demeaning RASCIT name. Without any further response from me, I hung up the phone. Prior to all this he told me that his dad, Thomas Kinney whom Justin referred to as the "VW guy", had bought the car for him and that his dad had lots of VW's in his place of business called California Auto Image in Crescent City, CA. The title of the car was registered to his father and his place of business. I caution the public to think twice before giving your business to this establishment, especially minorities. You've heard the old adage, The apple doesn't fall far from the tree. So beware when doing business with this establishment. read more