NEVER pick this place. They do NOT care. Kelsey sucks and never returns calls. I'm as patient as they come - and Kelsey needs to be FIRED. NEVER EVER EVER choose this place! I've wasted way too much time and jeopardized my health. read more

This is, by far, the most inept and disorganized medical institution that I have ever dealt with. They are unable to answer the phone, return calls or answer basic questions. Their billing department however does seem to function. Dealing with them and trying to get help with my sleep issues is an exercise in total futility. I advise against wasting time and money with this"organization" read more

I was referred to this place by my primary care physician. At first they got me set up for an in-home sleep test kit pretty quickly along with my results to my primary care physician. A GREAT start so far. Recently, I received a bill from them however it looked like I was double charged, so naturally I wanted some further clarification before I made my payment. I called the number on the invoice and had to leave a voice message for "Michelle." After 4 days of no follow-up, I called again and left another voice message for the same person. Needless to say I did not receive a call back and I ended up calling them 6x with ample time between messages. I then resorted to using their chat / text message feature which after 5 days of no response I sent an email to the contact on their website (dmendoza@sleepdx.com). To no surprise I didn't never got a response back. Also, the voicemail for "Michelle" eventually came back as the box being full and unable to leave a message so its pretty obvious that the messages aren't being checked. I did get an automated phone call asking them for my make me to make a payment and had an option to speak with someone. However, instead of sending me to an actual person to speak with they sent me a special promotion recording about filling a survey. When I refused to participate it hung up on me. In all honesty the lack of customer service is disgusting, disrespectful, and an embarrassment for owner/operator of this facility. This place is joke, they won't pick up the phone, return phone calls, emails, or even to their chat-text feature as advertised on their website. However, they are very quick to mail, e-mail, and call you about paying your balance. I'll be reaching out to their President/CEO shortly along with my insurance carrier. If I can give them negative stars I would. Hopefully if you have a choice to pick where you wanna go for a sleep study, don't go here. NOTE TO THE BUSINESS OWNER: From the previous reviews that you've responded to on Yelp, you are just copying and pasting a template and offering no assistance. I don't need you to respond with "Many patients appreciate our telemed service to eliminate their commute with gas prices these day" OR "We have taken your feedback to heart and we have increased our staffing to answer calls and respond to messages" OR "Recent surveys indicate that 94% of patients are satisfied with our improved services." What I need from you is to respond to directly my email with an answer to my billing question. To be blunt I don't care what processes you've put in place cause its obviously not working nor do I care to hear about your reason why. read more

The technician who conducted the sleep study? Outstanding and hospitable. Getting the results? Even getting someone on the phone, is a Herculean tasking, If you're in the MEB Process for the Department of Defense, or in the Veterans Affairs Process, i would recommend you specifically request someone else. read more

My initial appointment with the Dr. was very good. When it came time to pickup the machine for the sleep study they didn't have it after I changed my schedule to accommodate their pickup time. I was rescheduled for a week later to pickup the machine. The person issuing the machine was rude when I arrive , had a nasty attitude and did absolutely nothing to explain the machine or how it works when I was told over the phone it would take about 10 minutes for the appointment for them to go over the operation of the machine. She told me the instructions were inside and it was self explanatory, the instruction inside were universal symbols with no explanation of the lights on the machine . I don't know if data was recorded or not but i would never use this place again or recommend them to anyone. They can thank their technician who issued the unit to me for this. read more

I got good care here in 2018 at the San Francisco office, which is now closed. I am currently trying to obtain a copy of my sleep study so that I can get a new prescription for a CPAP. It has been three months, with multiple phone calls from multiple people at my doctor's office. Still no records. What a waste of everyone's time. I am going to get a new sleep study at a clinic that actually follows through. read more

Whenever I tried calling to talk to someone about arranging for a sleep apnea test I've ALWAYS gotten a recording. I must have tried at least 6 times and I've left multiple messages for Kelci(sp?) to return my call. I even tried to email her but FINALLY got a call back from a nice man named Dennis. He arranged for me to pick up my sleep apnea tester but when I finally got to their Daly City branch the building was a joke. It took me 10 minutes to find the proper door because there were no doors that said stairs. The office was located in n the second floor and since I thought the door was locked in tried calling Kelci again . All I got was the same stupid recording and by this time I was panicking because I was 10 minutes late. Luckily a deliver person said the door was open and sure enough it was. It was just stuck and you had to push hard to get it open. I don't know what her problem is that she doesn't check her messages! Very annoying read more

I spoke to a person for 15 minutes on the phone and she determined that I needed to come into the center for a sleep study. After consultation with my ENT physician, we decided to wait until I had septum surgery. A month later I got a bill for over $500. I contacted the center and they told me I spoke to a registered nurse and that was a professional evaluation. None of that was mentioned up front. Anyway, I told them I would not be paying them. This started a process of getting more and more threatening bills. About a year later they sent me a "revised" bill that showed a submission to my insurance company and the bill was paid, minus $15.00. After the treatment they gave me around the original bill and the repeated demands for full payment, only to find out they could and did submit it to my insurance, I questioned whether they were just planning on collecting my payment and the insurance payment, so I have not paid the $15.00 yet. Today I got a threatening letter telling me they were going to turn me over to a collections agency, which could result in my credit score being affected (not true, unpaid medical bills cannot affect your credit score), garnishment of bank accounts and wages and court appearances. I almost want to wait it out, because each of those things is going to cost California Center for Sleep Disorders far more than the $15.00 they want me to pay. read more

If your one day late they charge $100. They called at 5:09 knowing it's impossible to make it there in 20 min in a storm. As they throw in your face...it's in your contract. Doesn't matter if your sick, live far, or forgot. There is no exceptions. This is bad business read more

They did not prepare us for what was truly going to be the experience for our 5 year old's sleep study. He was so anxious from all the wires plugged into him he threw up at 3am. Then it took them 9.5 weeks to provide the results and I had to call several times to ask for them to be sent to our ENT. They apparently merged systems 3 weeks after the sleep study, so they simply forgot to contact us with results. read more

Worst experience with a medical provider that i have ever experienced! The few times I was able to speak with someone, they did not provide correct information regarding my treatment. Most of the time, I was forced to leave a message on their web portal and via voicemail none of which were answered. They had me go through two home sleep studies but although months have passed have not provided me or my regular doctor any results. They had said the second at home sleep study was needed because the subcontractor that provided the test equipment would not give the sleep clinic the data. read more

I'm disgusted and disappointed about the level of customer service from the entire company. My parents traveled from CA to Las Vegas visit me. My father uses a CPAP machine, prescribed by his doctor. He typically travels with one and he did so on this trip. Today - the first day of their trip, he found out that his machine had a error message. We tried calling the manufacture but they were closed. We googled and YouTubed as much as we could about the issue. Still, we had no luck. So, I called a local CPAP repair store. They said they would not be able to fix it today, but we could rent one. Cool, prefect. All we need is the prescription. I ask my dad for his prescription and he does not have it (because he's traveling and has never had this issue). So we try to call the doctor here to try to get it. For the life of me, I was NOT able to reach human. I called the main line and followed the proper extension- no answer, so we left a message. I called the billing department - no answer. The prescription line - no answer. The new customer line - no answer. At this point, my entire family is calling them. We were desperate to reach someone before they closed and the repair place did as well. We must of called a mixture of departments over 15 times, over the course of a couple of hours. So then we tried to call other locations. The same thing happened! This is a emergency and is completely unacceptable. They absolutely need to hire more staff or something. They preach about the necessity of the CPAP and now their MIA. My next step is filing a complaint with the Better Business Bureau. My father's health and life depends on the CPAP. There is no reason why he should not be able to reach an actual human in a situation like this. If you have a choice in doctors I would highly recommend to NOT go to them. read more

Failed to discuss the test. Never compared with my first testing. No communication never responded to my letter either as confirmation. read more

I'd leave zero stars if I could. They are slow to respond, if they respond at all, they are disorganized, and they clearly do not have their act together. I have been trying to get a sleep study since August (yes, my insurance approved it) and cannot get it done for reasons that I can only chalk up to their incompetence or lack of caring. For a medical service, they seem remarkably uninterested in helping people. Example: left two messages two weeks ago: still no call back. They said they shipped at at home sleep study to me, and it never arrived. This happened multiple times. I'll be going elsewhere. read more

My PCP referred me here for snoring. My PCP's office had to fax the authorization 3 times before someone finally acknowledged they received it. My consult with Dr. Kram in early November 2020 was fine, he was as thorough as you can be in telehealth and very kind. He recommended I get an on-site sleep study. Fast forward to at least 5 calls made by me, promises that someone would call me back but no one ever did, and ultimately filing a grievance with my health plan, who then reached out to the office to demand that someone call me back, I finally scheduled my sleep study in early January 2021 with someone who was working from home, and offered me to call her cell anytime if I had any questions. She scheduled me for a 10:30pm appointment. Now it's the day before my appointment, and I realize that no one has called me to confirm my visit. So I text the person's cell. No answer. I call the office. Almost 20 minute wait on the phone before someone finally answers. I ask to confirm my appointment and ask if there are any details I need to know about. Yes, come an hour early. Why? I ask. You will come an hour early while the patient with a 9:30pm appointment gets set up, and you will wait. Feel free to bring a book. That makes no sense, I say. My comment was ignored. Then I'm told no caffeine the day of my appointment, bring toiletries, pillows, anything that will make me comfortable, wear comfy loose pajamas. Geez, I'm glad I called! I decided to call the next day, which is the day of my appointment, hoping to speak to another person. And this person said I can come in at 9:30pm, or I can come at 10:25pm, for my 10:30pm appointment. I told her I would definitely see them at 10:25pm. Unlike my other providers, no one called me in advance of my appointment to check if I had any COVID-19 symptoms or if I have recently been exposed to COVID-19. Aside from Dr. Kram, another reason I am not giving this one star is because the actual on-site sleep study was very pleasant. Tony (sp?) is a fabulous specialist who has been working there for 17 years+ and made me feel as comfortable as possible, given all the wires that need to be connected to you. He was clearly experienced, compassionate, and in love with his profession. I don't understand their inconsistencies and their utter lack of decent customer service. Dealing with them to get the sleep study appointment has been VERY MESSY. And if you choose to go with this provider, you will have to advocate for yourself very hard, because it's a challenge and a project in itself to get an appointment. I work in healthcare, so I knew that filing a grievance with my health plan was an option, but I know that not everyone knows that. And I understand we're in a COVID-19 pandemic, but if someone would have called me, just to say, we're so backed up because of the pandemic, I'm so sorry, thank you for your patience, I would have been more than understanding. Instead, I felt ignored. So if you're like me and have zero options in your network to choose for sleep medicine, good luck and fight hard for the healthcare you need. read more

THIS PLACE IS A JOKE, it will take 3-5 phone calls to get a appointment and that's if they want to call you back, because of covid they'll set you up with zoom or a phone appointment DON'T DO IT RUN!! They do not answer the phone or return calls if you need a test study, if you're lucky to talk to somebody they tell you to call another number (BS) same thing. read more

Amazing experience with wonderful and most kind staff member Antonio aka Tony !!! he is the most patient person and makes you feel warm and welcomed as soon as you arrive . I have bad anxiety and get nervous real easily and he was very understanding and was great to talk to !! Had funny and nice conversations before bed !! This man deserves a raise asap !! He is very dedicated to his work and takes pride in making sure all his patients say were satsifactory!! read more

California Center for Sleep Disorders is possibly the WORSE-MANAGED company I've ever encountered. I was sent there by my doctor for a sleep study. The study itself was ok, but getting the results was next to impossible. My study was done the middle of November. The results were supposed to be sent to my doctor in less than 3 weeks. They weren't. After the first week in December I started calling, and I called 2 or 3 times a week until I finally got results about the end of February. Now I'm getting bills for almost $3000 for my study. The bills say that my insurance has denied the claim, but that statement is completely fraudulent. I've called my insurance and the California Center simply hasn't submitted the claim. I've tried calling California Center's billing department (and my insurance representative tried to call them), but we haven't been able to reach them. read more

PLEASE AVOID THIS PLACE AT ALL COSTS. This is a shady business. They lied to me and scammed me by assuring me they received preapproval from my insurance to cover my sleep study but then failed to provide adequate information to insurance, causing my claim to be denied. Then they just sent me the entire bill to be paid out of pocket. They are purposefully and willfully ignoring me and will not get in contact with me to discuss what is happening with my insurance claim situation. My insurance says they did not provide all of the medical documents they need for the claim to be processed. They couldn't care less about patients: - After waiting ~6 months for my appointment because they were booked out, they sent me a notice that they were remodeling and I had to reschedule. Instead of helping me reschedule, they sent me a link to an online scheduler where I had to compete with everyone else to book a date and they only opened availability 1 month at a time, at the beginning of each month. - My sleep study day finally arrives and I get a call to confirm my appointment that day and tell me what I should expect. I show up at the office that night only for the sleep tech to tell me that I wasn't on the schedule, and he had someone else booked. I show him my appointment confirmation email and tell him someone even called me to confirm my appointment that day. He said there was nothing he could do and I got sent home. That is absolutely ridiculous - I never got my medication the doctor said I was getting prescribed during my follow up appointment. Couldn't get in contact with anyone to help me. This place should be shut down. This should not be a medical facility. read more

I had two recent visits to do a sleep study in the Concord site and I was so fortunate that I had Antonio in charge for both visits! He was clearly extremely knowledgeable, experienced, and patient - he answered all of my questions with so much kindness! He truly is the reason I had a positive and comfortable experience and I appreciated his support and care so much. read more

I have always had a problem with snoring, but waited until I 26 to actually deal with it due to my inability to sleep. Last year, I called the clinic to take part in a sleep study. The staff over at California Center for Sleep Disorders answered all my questions relating to insurance and costs. Overall the experience was very pleasant. They sent me a Home Sleep Testing device. Dr. Ruddy walked me through the study results and gave me several options. I don't know of any good sleep labs comparable to this that exists outside of major hospitals. These guys know what they are doing and only deal with sleep related issues. It's helped quite a lot. I definitely recommend it! read more

I recently had a sleep study on 11-9-2021 at 9:30pm at the Concord location....My sleep Tech was Leset Garcia (I'm sure I did not spell the first name correctly) sorry about that but this lady was really nice made me feel really comfortable. What I liked most about her is that she actually talked to me about the sleep study and just casual conversation. As she's connecting me to the LEDS we're sitting in my bedroom for the night and I actually felt like I was at home LOL Ms. Garcia deserves a raise increase. Me Garcia continued to check up on me throughout the night gave me water ( I kept coughing) Lol but besides that wonderful personality!!! Keep up the good work!!!! read more

If I could I would give 0 (zero) stars. I have been trying to set up an appointment for 2 weeks without success. I have left at least 5 or 6 messages with no call backs and when I actually spoke to someone I was told that someone would call me back that same day. No one called. Worse office staff I have ever encountered!! read more

Part of my experience was horrible; part was great. The sleep test I received featured a tech who was very sharp, helpful and friendly. I was quite impressed with the technology, and by the way in which the tech was able to hook me up with a cpap for most of the night. (Based on my preliminary testimony about my problem she pre-fit me for the device in case I "qualified" for it.) The result was the most restful night of sleep in years, combined with data that will help the doctor dial in my cpap. And the room was quite nice. Sounds great, right? The problem with this business is that the management should be fired. The directions for where to ring for the elevator were so unclear that both of us having a test that night wound up at the same "wrong" door. I called the "emergency" Concord number, only to be connected with the Alameda location-- after several minutes of recorded messages, of course. A second attempt resulted in the same situation, but Alameda called Concord directly and the tech rescued us. Finally the toilet was plugged up all night because the tech could not find a plunger. Logistics are critical to making things function smoothly. The management of this company should look up the term in a dictionary as a first step. read more

I had to have a sleep study done to determine if I have sleep apnea. I have been to this facility 2 times overnight so you can imagine my apprehension. I was very nervous and a little scared of the unknown. From the moment I walked in the technician Anthony put my fears right at ease. He explained all procedures with patience and humor, and has the most wonderful personality. I felt safe and at ease the entire night and that's saying a lot for me because I also suffer from terrible anxiety. The rooms were very nice and reminds me of a nice hotel. The ambiance is quiet, restful, and peaceful. Thank you Anthony for always having a smile and taking the extra time to put me at ease. You are such a sweetheart and I would recommend coming here to anyone who asks. Also, my doctor for the sleep study is a wonderful, helpful, patient lady who for the life of me I cant remember her name. I'm so sorry about that but hopefully you will read this and know who you are. Thank you everyone for all your great customer service and hopefully I can finally get a good nights rest. Sincerely, Nicole D. Hall read more

My review is not about the sleep lab at 2485 High School Ave. in Concord itself. The lab is fine, the technicians I encountered there were professional and friendly, and it's difficult to sleep there for a variety of reasons that are more about it not being your comfortable, familiar home, etc. My complaints are with the administrative office and their business practices. My first time in the sleep lab to diagnose sleep apnea was fine. Although, I thought it very frustrating that they provided a LOT of helpful information before I was put to sleep that I had to initial indicating that I read it, and then they took it all away. It was about their policies with CPAP machine providers, and it included the contact information for those companies, along with other helpful information but the technician collected all the documents after I read them. All of that information cannot be found on their website or within their patient portal. How is that helpful? My second time in the sleep lab to be fitted with a CPAP machine has been incredibly frustrating. Again, sleeping in the lab was fine and it's the office that has been the problem. First, the technician called a couple of hours before my scheduled appointment to say that the equipment had not been delivered and they had to cancel. He was polite and indicated that I could call the office the next day to reschedule. But first thing the next morning, the office staff called me to ask why I missed my appointment. Taking that in stride, I explained and asked for it to be rescheduled. But then I had to complain and surprisingly request their earliest appointment when the date I was given was 6 weeks away. Luckily there was an opening just two days later. Before confirming the appointment and hanging up, I asked if I would also need to reschedule my follow-up appointment with my physician who will be ordering the CPAP machine. The office policy says the results will be provided to your physician within 10 business days after your sleep study and this change would leave only 8 days. I was assured that they would put a rush on my results since it was their fault that it had to be rescheduled. So I didn't reschedule my appointment but the report was not provided in time. My physician's office couldn't reach anyone by phone that day, and when I called later myself I was lectured about their 10-business day policy. After several un-returned phone messages, and now 4 weeks later (20 business days), the report has finally been provided to my physician. At this point I don't know what's next and I'm expecting more delays and incompetence with the order of my CPAP machine. But if I have to do another sleep study I'll be calling my insurance company to beg for it to be done somewhere else. read more

Dr Jerold Kram seems like a fat cat doctor who billed medicare twice - two days in a row - for more than $1,100 each day; a total of more than $2,200. ABSURD. I never saw him or any doctor. I never was given my results. Here's what happened: My GP submitted me for a test. A robot-sounding woman told me to answer questions on a link she sent. I did so & turned these in. Some kind of medical professional called me, frustrated that once again she'd not been given my response to the questionnaire. So she asked me the same questions and told me I should have the sleep apnea test. That took a total of 15 min. Then I was told to pick up a home-test machine 40 min away, in Alameda, follow instructions and return it, 40 min away without traffic, to Alameda. I did that and crickets. Nothing. No letter, no nothing. Out of curiosity one month later--after receiving a copy of the Medicare report of more than $2,200 billed by Dr. Jerold Kram (I had to even figure out who he was) -- I looked into my GP's patient portal to see if maybe the GP posted some results of my test. THAT IS MORE THAN 30 DAYS LATER! Sure enough. There were the results "very severe sleep apnea" and all the details. When I asked my GP what happens now, he was shocked and suprised that the center had not followed up. I have a choice of going elsewhere or calling Kram's CA Center for Sleep Disorders. I'm going to see if I can get Kram's sham operation to give me some feedback (wonder what they'll bill medicare for a 5 min call?) and then look for another expert. I'm also going to report him to medicare as double-billing and over billing. (not that medicare cares, it's only taxpayer money)... So there you go. Don't expect great things here. read more

Dr. Kram and the California Sleep Center virtually saved my life. Everywhere I go, I tout the virtues of getting a sleep study and treating sleep apnea if you have it. The process was great from start to finish. Anthony , the sleep study tech was very professional. Cindy in the front office was friendly and provided insurance info as well as a readout of my current machine. Dr. Kram explained all of the data and recommended a new machine and now I am sleeping well and healthy as can be. read more

It's amazing how many people have sleep disorders and do not know about it. Your snoring is possibly just not snoring. If you're tired after a full night's rest, then you might want to talk to your doctor and get it checked out. Depending on your insurance, you may be able to have it completely covered. There are other health concerns if you have sleep apnea...diabetes, stroke, heart attack...you literally stop breathing for seconds at a time and then your brain wakes you up. You may not know it because you're in a deep sleep, but your brain knows it is not getting any oxygen. Get it checked out. read more

Very quick, efficient and informative. I was in and out in less than 45 minutes. I still need to schedule a sleep study, but the delay was due to unclear guidance from my insurance provider. read more

My sleep tech was Tony and I can't say enough good things about him. He was kind, considerate, and explained what he was doing as he did it. He made sure the room I slept in had a temperature to my liking. He did his job very well and went about it quietly and effectively. He was easy and pleasurable to talk to. I highly recommend this company and most especially Tony. Tony you get 10 stars in my book!! Plus, he even made me coffee in the morning. read more

I have to admit I wasn't looking forward to spending the night at the center in Concord where I was to be checked for sleep apnea. After parking my car, I tried taking the elevator up but found it was locked at night. By this time I'm a little put out due to the fact that I am alone and it's dark out. I panicked a little, but looking around, found the stairs which led to the door where there's a night buzzer. I was asked to take the indoor elevator to the second floor. Then I reached the suite and opened the door and everything from that point on changed -- for the better! I was greeted by TONY in the most friendly, gracious way. He showed me to my room and was caring and kind as he explained each step as we went along. We had a nice chat while he wired me up for the night. The room was immaculate, the bed clean and well made, and Tony guided me through the process in the nicest possible way. I settled in for the night, expecting that the wires attached to me would prevent me from getting a good night's sleep. Instead, I ended up getting a great night's sleep and was pleasantly awoken by Tony who offered me a cup of tea. The whole experience was remarkably good, primarily due to the excellent customer service. I really can't say enough about Tony because one so rarely encounters such a gentleman. Can't wait to get the test results! Thank you. . . . I would like to add that my husband also had a test done and had the same experience I did. read more

This was my second sleep study as the first was "inconclusive". (The first study was done at a different facility). At this facility, my technician, Antonio, was very efficient, explaining everything, and also very kind. He made my experience much more comfortable and pleasant. read more

Really listened, asked questions. I didn't feel rushed

First my home study kit was sent to an address other than the one I gave the receptionist. It was sent to my old PO Box in a town an hour drive away. This delayed my study about five weeks. Now that I got an appointment with the doctor and a recommendation for a replacement C-Pap machine, I've waited close to seven weeks and . . . no C-Pap machine yet! I have called them several times and no results, no follow-up call . . . nothing. Hello is there anyone there? read more