Finally received my first call to set up my sleep study. Too bad they were to call prior to November 16, 2024 since my doctor appointment was 11/6 and he assured me that 10 days was the longest....It is May 13, 2025..... The semi annoyed message from a male at 925-325-2744 said this was my 3rd and final call. This is a lie. I laughed so hard and had to replay the message multiple times. I have all calls back to June 2024 and voicemails back to December 2019 on my phone. This is the very first call. Now, I called more than a dozen times between November 16, 2024 and December 21, 2024....AND I followed up with an email letting them know that I was done reaching out and they needed to call me because I was requesting a new provider and a new sleep center. Which, I immediately did in January 2025 because this company was a joke. I tried to be give grace because of the holidays, but.....it's the middle of MAY! 176 days since the day I was referred is when they finally bothered to respond. I've have already seen a new sleep doctor AND already had my new sleep study. Six months is not an appropriate care time for a specialist. I was able to have my sleep study with 4 days of seeing the new specialist...FOUR days, but these folks think 6 months is acceptable to just start the process to schedule people. Not everyone knows the insurance process better than the people that used to actually do it for a living. I call BS. Don't do it. Don't even waste your time and ask your sleep doctor to go to a different facility not tied to JIVA or Dr. McDannald. Run from these providers. read more

The service was/is horrible. I would never use it again. They don't return calls they can't find referrals. It was a terrible experience.

If you're going to do a sleep study I suggest you don't do it here. The front desk girl is incredibly rude! I returned my unit but didn't have my paperwork and I got an attitude! 1st I think the front desk girl was pissed because when I walked in and set my unit on the counter. The front desk girl was on her cell phone and she had to hang up. I was just going to leave so she could finish her conversation but she snapped at me asking for paperwork. I explained that I didn't have it because this last month our family has been through a lot and I must have forgotten the paperwork. She gave me the paperwork and then was saying omg what happened to this unit? It's so dirty and has hair on it. Lol (totally unnecessary) The unit sat under my coffee table and my dresser and I live in a very clean house!!!! The comments were very over the top! I made a comment back saying that her comments were inappropriate! The girl responded telling me they rent the units and they have to take good care of them. (So apparently my dirty unit with hair on it (not the case) wasn't taken good care of!!!! It Seems like I'm being stereotyped because I just got out of physical therapy and my hair is a little crazy from the massage lotion they put on my neck and back and I'm in my gym clothes from all the exercises I had to do. I'm pretty disgusted by the way I was treated! The unit wasn't filthy dirty and we didn't need to make a scene with all the comments. Maybe you should inform your patients that they need to dress to impress and wear their Louboutin's and bring their Gucci bag! read more

The woman who answered the phone had a bad attitude. I was a little unclear if they offered a certain service , so I inquired about it. Her attitude-filled response made me feel like an idiot, like I should OBVIOUSLY know they don't do that service at their center. Geez.. I hope she doesn't address her elderly clients that way. read more

Went in for a sleep study, and while the Technician John was amazing, informative, kind and patient, their scheduleing and admin staff is just horrible. I had to call several times to schedule a sleep study because nobody answers the phone. When they finally answered, they couldn't find my doctors referral, after she sent it over twice, they kept telling me they had to call me back and wouldn't. After my sleep study, the results were not sent to my doctor or to me and when I call to ask how and when I will receive them they say they have to call me back and they dont...... read more

Well... I had an order to have a sleep study done. I called to schedule to go get the home study, that effort was halted because the people in the office couldn't get it together. They said the ICD9 code was wrong. So I kept calling and calling you kept stating that the study couldn't be done until that was fixed. The doctor office said you could have called them to get the code since they originated the order. So my order expired because it took over a year to make it happen. I went to my next scheduled doc appt not knowing that it was to go over results so that was a waste of time appt. because I didn't get seen, the doc resubmitted the order. I finally got the ring to wear I wore it for Friday Saturday and Sunday nights. I turned the ring back into you, today I went to the follow-up appt to go over results. Jeannette from the Doc. office called your office only find out that you told them I didn't pic up or return equipment. I returned exactly what was given to me. The ring... well apparently I was supposed to get a nasal thing and a thing to go under my breasts and around. So again another wasted appt. I don't have a car, it's not easy to just Jett out to Walnut Creek for 2 min to get equipment and then go all the way back home and then have to drive out again to drop off and it wasn't what I was supposed to have. I would try to find another way to get your study done because the office staff don't know what they are doing. read more

This is strictly for their current scheduling process. They received my husbands order on 1/10/23 and we've followed up 4xs to see if they were able to confirm our insurance (we are covered by the way as we have also been following up with the insurance to see if they received the preauthorization form). Anyhow talked to someone on 1/20 and she assured me that they see the request and it will be sent in for "processing." I asked if they needed the fax number/phone number that the insurance provider gave me to send in preauthorization request and she said they had everything they needed to put it in. Its now the 23rd and I followed up after the weekend with the insurance company to see if they received the request and there is still nothing there. I then called them (which most of the time you are either on hold at initial call or go to an answering service) to follow up. I spoke with the same person I spoke with the prior week and she told me that it was in process and has not been put in as they are still reviewing patients ahead of my husband. I understand theres a lot of patients/volume of inquiries etc, but how long does it take to see if its covered by insurance?!?! shouldnt that process be somewhat routine and electronic? I mean the pharmacy, vision care, hospitals, they all do this for the most part quickly and efficiently as its the first step to actually proceeding with care due to the financial cost. I then asked what time can we expect that to be "processed." She said 10 business days and at this point tomorrow is the 10th business day so I asked her if we should expect a call tomorrow. She then told me about staffing issues, and how theres a multitude of patients ahead of my husband etc. Look I get it, you guys are short staffed with lots of request, but again, how long does it take to verify insurance? I spoke with 2 other sleep centers (Sleepmed CA/GoldenGate Sleep Center) and they assured me it typically takes 48 hours and they usually schedule the appt first and then verify insurance if it takes longer so they can at least get the patient in since its not going to happen immediately regardless. obviously sleep is so crucial for proper brain function and this is the first step to a proper diagnosis. It would be extremely helpful if this process went much more smoothly and the appointment setting is managed more efficiently to handle the request. I have requested the referring doctor to transfer the request to another center that is 30 mins from our home because of their horrendous scheduling process. Again. please dont respond back that we are short staffed-- back room operations should never be felt by patients/consumers. Im in OPERATIONS and work on process improvement (Agile/jira/kanban). Identify your gaps and please fix them esp. since appt setting is the first experience all patients have with your center. read more

Monica, Amy, and Lynn's reviews are exactly correct. I have not encountered a person working in any place with that horrendous of customer service. This location needs to rethink who they want as the first person to represent their company. I picked up the unit. Immediately was asked if I was there for pick up and what's my name. She asked do I have the paperwork, asked a few basic questions about the unit that I have never used, wasn't acknowledged or looked at. She placed unit on counter and said nothing. I followed the video, it did not turn on as it stated, so I read the manual and proceeded with the troubleshooting. This all took longer than needed if it had worked properly in the first place. Today I go in to return it, again the same lady. No basic "hello", just "Returning, leave here". Then I get a call an hour ago that I have to do it over again because it only recorded 30 minutes. I told the lady that it did not light up as it was supposed to initially. She told me it sometimes takes 20 minutes to warm up! THAT SHOULD HAVE BEEN SAID OR IN THE VIDEO OR WRITTEN DOWN! I called my doctor's office demanding a referral to another sleep center and canceled the one here. I wonder if they make more money if you have to go multiple times. I don't need to cross a bridge for this. read more

Quiet, with comfortable beds, it was a pleasant experience. Ricky, the technician assigned to me, was the star of the show. He is very kind and knowledgeable. His suggestions helped solve some issues. The Jiva Health office, however, is worthless. Not only did they tell me to bring my CPAP machine, but they also told me to bring my own distilled water. The sleep center wanted to use their machine and, of course, they had distilled water. read more

The woman working at the front desk (dark hair, working on 5/26/22) was flat out rude. I had to go twice as the first machine didn't work properly, i asked for my data to be checked before I left and they told me it didn't record properLy which I suspected as the machine never worked right the night before. They had no reason why. So I got a new machine and did it again. in the office 3 times and barley got 5 words out of the staff at the desk. I've never had a sleep study and was nervous and quite frankly worried that I had to have one. The staff handed me a machine told me to read the email they sent and practically threw me out of their office. didn't get to ask a question. Email consisted of one link to a iTunes video. Seriously, the staff at McDonald's is warmer and more professional then this company. So bad. read more

$2500 for a sleep study. Make sure your insurance covers it or you'll be on the hook... Technician was great, but place is cost prohibitive. read more

So I had a sleep study yesterday on 9/20. Scheduled for 9:30pm. Came in filled out the usual paperwork for new patients. My tech Ricky was awesome! What a great tech. He went above and beyond to make sure I was as comfy as could be he explained everything and what to expect and was very accommodating. This wasn't my first sleep study but my first one here and it was a very positive experience. Thank You Ricky you rocked Sir!!! read more

I had a sleep study performed here from the evening of Thursday, August 24, 2017 to the morning of Friday, August 25, 2017. I was disappointed in my study here. 1. First, the place is hard to find, even with the map they send you. When you arrive, it is dark, and they are located in the back, behind a dimly-lit medical building parking lot with not many cars parked, so you don't know if you're in the right place. I spent 15 minutes driving around and checking my phone to see where they were. And they don't have a phone number for you to reach them at night, when the sleep study is. They need better signage and better lighting. This made me a little late for my appointment and irritable. Way to get off to a bad start! 2. The Respiratory Technician (RT) doing the study was super nice, but did not do the mask choice and fitting properly. She didn't sit me down beforehand trying the various nasal pillows, nasal masks, and full-face masks to see which would work better and which size I needed. (This was done for me in a subsequent sleep study at a different place a year later, and the results were so much better.) She just put me to bed with a mask of her choosing and guesstimated on the size (it was either a Fisher & Paykel Simplus size medium or large). 4. As it turned out, the mask started leaking uncontrollably in the middle of the study, so she switched me to a size small mask, but she did not change the associated headgear strapping to a size small as well, leaving it at medium or large. If she had, she would have seen that the strapping was way too small for me. Her fix solved the leakage, but with cheating (using a larger size strapping with a small mask). Suppliers do not split up sizes like this; it is all one size, just like with a suit size. You can't get a size 10 skirt or pants with a size 16 jacket (well at some retailers you can, but not at most). I later found out that after the supplier gave me a size small that a size small strapping was too small for me. This should have been tried and checked at the sleep study. 5. So, as it turned out, the mask was too small, as mentioned, and the mask fit improperly (although the small mask was better at stopping leakage than a larger one). The small mask just barely goes under my lower lip and slips up at night, exposing my mouth. It is supposed to go just below the chin, according to the manufacturer's video! I also have to undo the crown of the strapping so that the two lower straps go horizontally above and below my ears, and not diagonally. 6. The RT also failed to have me lie on my side to test the fitting of the mask, even though she knew this was my preferred sleep position (when on your side, your cheeks tend to push the mask out of place, thus causing leaks). True, it is better to lie supine (on your back) to check for obstructive sleep apnea, but with a mask, you also need to try sleeping on your side as well, if that is what you will do at home, to check for leakage. 7. In the morning, the RT left an electrode glued to my head/hair, which I found later when brushing my hair. 8. They didn't have air conditioning in the room since it was an older building. 9. The sleep center failed to give the final report to my sleep doctor (pulmonologist). So when my appointment came, the nurse had to call them to get the report for the doctor to review before he saw me. She said she was not happy with Contra Costa Sleep Center because her office gives them a lot of business and yet they still screw up all the time. On the positive side: 1. The RT was super sweet, and even dried my hair with a blow driver since it was still a little wet from the shower I had just taken (your hair needs to be fully clean, and dry, to have the electrodes adhere correctly). 2.The receptionist was nice and gave me a quick tour. 3. They mailed me a copy of the sleep report, as promised. 4. The room had a TV and nice amenities (other than no air conditioning). The RT got me a fan when I needed it cooler. 5. There was a microphone in the room, so you could easily communicate with the tech, who was monitoring you from another room. I still have to give this center one star though, since they failed miserably in one of their primary jobs: to check different types and sizes of masks on me appropriateness and leakage. read more

Very frustrating experience in how they coordinate approval and communication of sleep study. I followed up on 3-4 separate occasions to find out if my insurance had approved. Each time they said they would follow up and get back to me and absolutely did not. This was over the course of 1 and 1/2 months. I finally called back this last time and the person on the phone seemed surprised to share that I was in the system as approved. If I hadn't of followed up again, they probably would have never reached out. read more

I would give zero stars if I could. I've been trying to schedule a home sleep study for 3 months and have a referral from my doctor. My first attempt, I spoke with someone who promised me I'd hear back from her with a couple of weeks. One month passed and no word. The sage continues with no follow up despite promises made. Sometimes I call with no one ever picking up. This is the most frustrating, medical related experience I have ever encountered in my 60 years of life! Nor have I ever written a bad review. read more

Researched the employee that performed my study that was incorrect and that employee was NOT licensed ! Recommendation was for an expensive Bipap that waste of money including the Durable Medical Provided failed to explain the item after state & fed Gov paid for the rental with Dr.Karin Chang also failing to perform her job by referral to an ENT as surgery was necessary that I did not receive for years ! Notified Contra Costa Health Plan this plan never responded and violated medical record law. read more

all around very poor place of business. Not at all concerned with anyone's health. Gave me an Ambien and then sent me home, Two hours later. Rich just lied to me so they could get my insurance payment. Not concerned with anyone's health. Very deceiving business. The referring doctor also has a financial interest in the sleep center. Very shady. I will see what the medical board has to say with their actions and how I was treated. read more

This is an excellent facility with a very professional staff. Made me feel very comfortable with the experience which Went very fast. If you have to do a Sleep Test, this is the Place to go. read more

I can't give five stars because that's reserved for blow your mind sort of stuff. But, I just changed my review from 4 stars to 3 stars. Because 2 weeks after my test, I still hadn't heard anything. So I call the center and a young receptionist Jenna, answered the call. She told me they had just mailed out the results. I mentioned that I was traveling and could she give me the results over the phone? I was told abruptly and unceremoniously "No". And, then nothing further was offered, no even good bye. This is exactly the same thing I experienced with another young girl several years ago. Abrupt and down right rude. Look I don't hire these young women, some smlo does. But, my insurance money goes there to help keep these lack luster flunky employees there to answers phones and be rude others that call. IN FACT: I specifically asked my doctor for ANY OTHER sleep study place but, I was forced to go there. The good side. I definitely like this new location better, feels safer. The beds are very comfortable. And they weren't inverted with the head tilted down, like last time. They seem to be able accommodate a patient and a caretaker at the same time, if needed. And the staff seems quite nice and this time they didn't send me home bleery eyed st 2 am! So over all this place hasn't got a lot better but, it's what I expected. read more

1.) This business was slow to return calls to make an appointment. 2.) In my case their tech rushed through hooking me up to their gadgets and refused to answer questions concerning their complete misunderstanding of my surgeon's orders. I had to protest loudly before they got the Inspire representative and my surgeon on the phone to clear up the misunderstanding. 3.) It appeared that two techs were responsible for monitoring ten patients which seemed inadequate to me. 4.) Despite my phone calls I've been waiting over two months for the results of my test while they submitted their billing to Medicare within days. Avoid this business. read more

Did not want to do a sleep study. Had no idea what it entailed but I knew I didn't want to go. After I got my referral approved I called to make my appointment thinking it would be months before I'd have to go when the woman told me "how about this Sunday?" I was calling on a Friday. It happened so fast I just said yes and for the next 48 hours freaked out about what was going to happen. The drive in was super easy and there was tons of parking right next to the entrance in the lot. When I walked into the building it was the first suite on the left. Office really clean and the colors were super soothing. And a gold star for having a bowl of jolly ranchers up front while we wait for the attendant. Ricky was my person for the night. He gave me a grand tour of the place and then took me to my room. Okay, so I have no other sleep centers to compare this to but it was way beyond what I imagined. I was thinking more motel 6 and I got lovely bed and breakfast. The room was a good size with a queen bed, tv mounted to the wall and a nightstand. The bed was firm but soft and tons of pillows. What stood out was the extremely white sheets and bedspread. I hate sleeping on beds that aren't my own and this bed looked like it was just taken out the box and assembled. And how they got those sheets to pristine and blindingly white is beyond me. It made me feel so much more comfortable with the level of cleanliness in the place overall. Now let's talk about Ricky. Wow! He was fantastic. He could tell I was anxious and he made me laugh Thru all the stress. Every single thing he did he explained it to me in detail. Before he put every single electrode on me he told me what it was for, how he was going to put it on and he asked my permission to place it on my body. So professional but also made me so much more calmer I regard to the situation. By the time he hooked me up al my anxiety was gone. I won't go into all the craziness that is the cpap machine but I slept enough for results to send to my doctor. And I am forever grateful for having a technician as kind and patient as Ricky. He's the type of person you need when doing any type of medical testing because he makes you feel so comfortable and supported the entire time. Oh yea, when I had the first cpap device on I started freaking out and yanking it off and I heard on the intercom Gab are you okay? I told him what I was feeling and he said I'm coming in and we will try another type. I loved that Ricky was on top of what was going on in the moment. He was truly monitoring me and totally aware. (I thought they hook you up and go watch tv or something) So big ups to the sleep center and Ricky for taking care of me read more

I went to pick up my overnight sleep machine. Instead of going over the unit with you, the company sends you a YouTube video link. I consider myself a fairly smart person. I had to watch this video 4 times! There were no verbal instructions! Only pictures. There are 3 parts to the test kit... 1- nose breathing, 2- chest breathing, 3- oxygen level via fingertip. After 30 + minutes of trying to get the fingertip unit to work AND leaving a telephone message at 7 pm with the office # listed on the take-home paperwork, (no return phone call from a supposed night crew) I gave up and used the machine without the oxygen piece working. It is unacceptable that "due to covid", (the excuse I received in person today when returning the unit) they don't verify that all parts are working before they give the patient the device. This is the 3rd sleep study I've had in 12 years. This company is cutting corners to make money. Shame on them These tests are stressful enough without having technical malfunctions that could have been avoided with a few minutes of checking the device before it left their business. I will be cutting and pasting this review to my Doctor and my insurance company. DO NOT USE THIS BUSINESS! Too many businesses have cut corners since covid. I was told by the staff when the unit was returned that they'll call me if the test failed! Then what??? Start all over again??? Unacceptable. read more

I was referred to this clinic for an in home sleep test by an MD who went there herself.

Went in for a sleep study for possible sleep apnea. Even though the welcome packet had all the basic and typical questions answered the technician was beyond knowledgeable and reassured me that he was just a call away. The office and rooms were nice, bed was comfortable and they had cable tv. Although I was unable to sleep good (thus the reason I was there) the ambiance made me feel comfortable. It's quiet, clean and the staff is friendly and professional. In the morning as lethargic as I was the technician was gentle and let me know there was coffee in the lunchroom. Location was easy to find and had lots of parking. If your a person that gets cold easily bring an extra blanket and pillow. It's all provided but it's nice to have things from home. Outstanding service!!! read more

Trying to coordinate between my GP, insurance and cpap company provider had been a long drawn out nightmare dragging out for months. It wasn't until I met Rich at CCSC that it finally got worked out. Thankful.. read more

The technician I had, Raymond,B. Is highly knowledgeable, professional, helpful and very nice. 100% recommend.

If I could give Contra Costa Sleep Center 0 stars I would. I did my sleep study 2 months ago and have left multiple voicemails since and have not received my results and can't get ahold of anyone. I can not believe this place is still in business. The only time anyone answered the phone was 1 week post study; they explained that it takes about 2 weeks to get results and to schedule an appointment with one of their doctors to go over the results -- we scheduled a phone appt and the doctor did not call. Since then, I've called repeatedly and nobody ever answers the phone. One time, I got a human, and gave them my info (including requested private data), then they said -- "ok would you like me to give them a message?" ..... turns out it was a call center; something they should have disclosed before taking any private information. They emailed my message to the sleep center. Still no response. I finally called their billing Dept and got a person, who said they would make sure the managers got my info and would call me back. That was a month ago. What in the actual f***. I reached out to my doctor, who referred me, and she said she'd try. So far still nothing. I cannot express enough how little I recommend this place, unless you want to go waste your time having a difficult night sleeping, get woken up at 5am to go home, then further waste your time trying to get someone on the phone to get your results. 2 months. TWO MONTHS since I drove 45 minutes each way to sleep there. I have called at least 20 times and left many messages. How is this place still in business? read more

Changed my life! Do it! I was tired during the day, my snoring woke up my wife all the time, and I'd wake up at least once a week in the grips of a panic attack. After going to the sleep center I learned that I had bad case of sleep apnea, and started treatment immediately. The fatigue and brain fog is gone, I sleep through the night. The panic attacks were all in my head, I'd stop breathing, which raised my heart rate to wake me up. A racing heart rate = panic! I have my sleep and my mind back. The center was clean, the bed was comfy, the staff was chill. I highly recommend taking the sleeping pill they offer, I was a little nervous. The monitor you while you sleep, then midway through the night, give you a mask hooked up to a cpap machine. Nothing scary. Doctor Cohen looked over the results a week later, helped me go over my options, navigated me through the insurance and that was it. I had a friend who went to a different sleep Doctor, and it sounded like a mess. He had to go three nights, they lost his chart, screwed up his insurance and made recommendations that were downright scary (and expensive). Don't suffer any more, if I could go back in time and do one thing it would be to drag myself over there and get help immediately. read more

After being told by multiple physicans, I would get a call for a sleep study, I finally made an appointment and had my study last night. I went to the Brentwood location, which is in a relatively big business park. There were two vehicles in the entire lot then mine made 3. The Technician was a nice young man. There are two rooms with beds. It must have taken almost 45 min to be hooked up to all the straps and wires. Once done, I had wires attached to my legs, noise (which was uncomfortable), back, front, face, scalp and finger. The technician asked me if I wanted Ambien, he told me I had up until 11:00 to decide. He did ask me again and I told him no (which I'll explain in a minute). I could not sleep at all, it was so uncomfortable. After tossing and turning all night and the technician coming in to adjust the wires 3-4 times, I couldn't wait to leave. At 5:00 the technician came and told me we were done. NOW, IGNORING ALL THE WIRES ETC, the biggest issue I had is I am in this business space, without another soul in sight; other than the male technician and another male in the other testing room. The technician was in and out of the room, and I was offered AMBIEN! REALLY? I was already slightly uncomfortable so I could not imagine taking Ambien. I also couldn't imagine being given Ambien, awaken at 5:00 am and having to drive home. Especially since my appt was at 9:30 pm, after being hooked up I laid down at about 10:30pm. I think the environment should be controlled different. It was incomfortable. read more

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Staff: Friendly, knowledgeable, and personable! Facility: clean, with a kitchen, restrooms close by, and bed very comfortable.

If I had a choice where to go for my sleep study and knew how they handle their business, I would not have gone. I did my sleep study at home which I liked, BUT...I turned in my sleep study machine one month ago this Sunday and still have not gotten my results. My doctor has also asked repeatedly for my results with no luck. There is no excuse for being so lax at your business. read more

I will guess that info was recorded... I have been waiting for the results. When does a med test take this long? Tested on the 12th, today is the 22nd of Jan. The answer to my questions was the same " Takes about 10 days...over sold as a desirable service. read more

I went there to get set up for a home sleep study on May 16. I returned the results on May 17. They promised 10 working day turnaround to produce the report. They didn't mail it to me until June 12, the day after my doctor's visit. As a result I didn't get to see the report until I arrived at the doctor's office and looked at his copy. read more

I needed a test for sleep apnea. I used the Contra Costa Sleep Center to conduct my sleep study. The following is my review of that experience. Setting up the appointment was easy. The person setting up the appointment was personable and nice to work with. The materials and instructions they provided prior to the actual appointment were clear and the directions easy to follow. When I arrive there were two other people ahead of me to check in. The check in went quickly and my technician took me to my individual room for the study and said he would return momentarily to give me my orientation. The room and bathroom (which I had occasion to use) were very clean. The bed was quite comfortable. I brought my own pillows as that was my preference. The room was well appointed and like a bedroom you might have at home. He returned in less than five minutes and spent the next 15-20 minutes describing the process of the sleep study. I had some additional questions and he answered them easily and competently. The night was spent doing the study and I was informed in the morning that a copy of the study would be sent to my physician and to me my home address. I have never been to a sleep lab, but I found the experience outstanding. The staff were excellent and the facility top notch. I certainly would recommend this sleep lab to anyone who needs a sleep study. When doing my research I came across a very negative review from George N. My experience certainly did not mesh with his. Also I think it is important to note that he accused this lab of Medicare fraud. I saw the article in the Contra Costa times about Bay Sleep Clinic which has no affiliation with this business and operated in the South Bay. I wish George N. would get his facts straight before he falsely accuses a business of fraud. read more

I'm very pleased with my experience at Contra Costa Sleep Center. I found no faults whatsoever and would recommend it to anyone. They do a remarkable job considering all they have to do to get a good sleep diagnosis. I liked their home study process which includes a group briefing session on how the equipment works before taking the unit home on loan. They happily made a helpful exception to their procedure at my request. I also liked my subsequent recent overnight onsite lab study experience. All the steps went smoothly. Appointment, check-in, explanations, sensors, monitoring, etc. I liked being able to schedule within a few days of my request. Technician, Rey, attentively monitored remotely all night. A follow-up contact with Richard Tuazon, who scored my data, was especially satisfying. All personal I encountered there are pleasant and courteous. This is always important to me. They try to ease the adjustment to sleeping away from home with a bunch of wires. Since I don't fall asleep easily, in advanced I got my doctor to prescribed 10 mg. of Ambien vs. 5 mg. on hand at the center. For my questions about assuring Medicare insurance, they gave me the name of their insurance payment processor who was extremely helpful and couldn't have been nicer. The facility is clean, well lighted and well-maintained. Bed is comfortable. Their pillows and bed coverings are okay. Knowing I might be more accustomed, I brought my own pillow and blanket. Just in case, I brought ear plugs and something to read. All-in-all, I'm quite grateful in how it worked out. read more

About 18 mos ago I underwent a sleep study at the WC location. It was an experience I never wanted to repeat. I was not awakened during the night because I did not qualify for the CPAP. GREAT!!! The problem was that I hardly slept. I did not take Ambien because I was told it was okay to take my own trazadone. All night long I had to endure all the conversations among the employees and hear them tromping up and down the hallways on the paper-then hollow floors. Nevertheless, I did not qualify for the CPAP, and I was happy. NOT!!!!! When the report came from some doctor (whom you will never meet nor talk with), I was diagnosed with mild to moderate sleep anea, and it was recommended that the test be repeated for two reasons: I DID NOT GET ENOUGH SLEEP AND NEXT TIME I SHOULD TAKE AMBIEN!!!! Are you KIDDING ME?????? My sleep has improved dramatically, and I had lost about 15 pounds, so I opted not to repeat the test. Fast forward to 10/17. My application for long-term insurance was denied due to the apnea diagnosis!! I was livid& still am!!! To cut to the chase, I EXTREMELY RELUCTANTLY agreed do repeat the test in the hopes of having the diagnosis removed form my med record. It did not happen. My PCP sent a referral to CC Sleep Center, and the center was supposed to obtain the authorization from BC, if needed. After about 8 days, I had not heard from the center, so I called them. I asked if the authorization was received from BC & was told that one was not needed. I asked why I had not been contacted after 8 days, and I was told that they had to look up my ins. information online, and there were other people ahead of me. Unless they received dozens of requests for authorization, this was unacceptable. I made an appointment for the next night (last night). When I went to this center last night, I told the tech about my first experience, and she seemed sympathetic. I told her about my lack of sleep 18 mos earlier and that I had vivid memories of the employees tromping up and down the hallways every five minutes. She said that she hears that complaint all the time!! This time I took Ambien, and it worked well FOR THE FIRST 2.5 HOURS at which time I was awakened at 1:30 a.m. to hook up the CPAP which took15 minutes. One nostril IMMEDIATELY became stuffy, & I was having a difficult time breathing in enough oxygen but mostly struggled to exhale. Every time I moved or opened my mouth I was startled by the loud noise of air rushing in. I was awake probably 90% of the time trying like hell to fall asleep, while the "tromping" & opening& hard closing of doors kept me awake. After some time, I called in the tech & told her about my stuffiness, and I put pepperment oil under my nose to open my sinuses, but it did not help. Usually, that helps w/in 15-30 seconds. The tech suggested changing to another type of mask which took another 10-15 mins. It did not help with my stuffiness, and, again, I complained of struggling with breathing. Every time I moved my head a millimeter, the seal on the mask would break, and, again, the rush of air would startle me. At 4:20 I called in the tech AGAIN and told her I wanted to leave because this process was useless. She told me that I would have to sign a form stating that I was non-compliant and unwilling to finish the test. I told her that I did not have to sign anything. She left the room for five minutes, and I propped up three pillows (brought my own) so that I could sit/sleep completely upright in hopes of draining my sinuses....more pepperment oil. This did the trick. By the way, my nose is never stuffy when I sleep. It was now 4:30, & I had been awake most of the night. I stayed until I was "awakened" at 5:05 a.m., but guess wha! I was already awake. One needs to be asleep in order to get accurate data. The center has now billed about $4,600 for two studies that did not produce accurate results. Although the tech was sweet and good about tolerating my uneasiness and crabbiness, this experience was even worse than the first. After I told her about the "tromping" and chit chatting from last year, I expected that she would have made extra effort to be extra quiet. I was already awake, but at 5:10 I was shocked when I heard another male tech walk into the room of another person and very loudly "exclaim" "HI. IT'S TIME TO GET UP!!! HOW ARE YOU???!!!" I thought that was quite rude and an inconsiderate manner in which to wake someone. I got home @ 5:55 and slept a solid 3.5 hours without waking. Before your appt, there is no explanation about the process only the paperwork, if it was mailed home or printed from email. The techs can answer questions only about administration of the test. I will dispute my co-pay & report this experience to BC. If you have a diagnosis of apnea and apply for other types of ins, there is a good chance you will be denied or have hugely increased premiums. You may want to think twice about risking this diagnosis on your med record. read more