My wife and I were in the area and walked into the shop today. We were not in the market for a rug…read morebut we were taken aback by the selection and quality. We were met immediately by Ali who was friendly and knowledgeable. Our kids were running around checking out the rugs and he was really nice about it. The price was fair considering they are hand made and imported. I would definitely recommend

I love these rugs !!! I need them all ... You have to see…read morethem in person . They are beautifully hand made from Turkey, and other artisan's. I found this location, because is nearest downtown Fullerton.

We cannot say enough good things about Sterling. We shopped around a lot before committing -- and…read moreSterling stood out from the first conversation. Working with Jan was the best part: accommodating, responsive, and genuinely trustworthy. The whole sales experience felt honest, with none of the pressure you get elsewhere. They did over 2,000 square feet of our home and the floors look incredible. When we noticed a couple of small spots in the kitchen, they came out immediately to fix it -- no hassle, no excuses. That's the kind of service that earns a customer for life. If you're shopping flooring companies, save yourself the runaround. Ask for Jan. We trusted Sterling completely and they delivered.

We have used Sterling Carpet & Flooring for two different homes now, first for carpet in our…read moreprevious home and more recently for laminate wood plank flooring in our current garage. Both times, the communication was clear, the service was quick, and the process felt easy from start to finish. Very fair deal with many options. What really stands out, though, is Robin. After our wood plank flooring was completed, we had some issues with a leak, and this is where she truly went above and beyond. A lot of companies would have simply said, "That's not our issue," and moved on, but Robin did the opposite. She worked hand in hand with us, helped troubleshoot, delegated to the right people on her team, and made us feel like she was genuinely trying to solve the problem with us. Her responses were incredibly quick, even on her days off, and that level of care is rare. Sterling already earned our business with their quality work and efficiency, but Robin is the reason we will be customers for life. I can't be more grateful for the way she handled everything.

This guy was super nice! I needed some remnants to repair a few holes and was willing to pay. He…read moreshowed me what he had in leftover and samples, found one that closely matches mine and didn't charge me a cent. We talked for a few minutes and said that he donates a lot of his unused supplies to schools and whoever. If I ever need some real work, he'll be the first person I call.

This store has the best customer service! They make you feel comfortable, spend time explaining…read moredifferent options. I left feeling happy with my purchase. They have flexible scheduling for installation. The prices are reasonable. I would encourage you to check them out!

Outstanding carpet selection, service, and prices. I have a rental and after calling many other…read moreplaces and Lowe's, Alison at New York Carpets understood exactly what I was looking for. The value was perfect, the install crew very skilled, and the carpet was just gorgeous!!! I'm so glad I found them and will definitely be my go-to next time.

One of the nicest, most competent and passionate humans on the planet, Mike, helped educate us on…read morefibers and pointed us right to what we wanted. Walk the warehouse and see everything full sized. Mega selection and as many samples as you want to take. Go see Mike if you need to recarpet your home!

We used Refined Carpets to replace our 2nd floor, flooring. We decided to go from carpet to a hard…read morewood floor and we could not have been happier with the results. Refined Carpets were punctual, always showed up, and always cleaned up, leaving the job site as clean as they got it. Since we had to move out of our 2nd floor and lived in our garage for a bit, they were very understanding and moved efficiently and gave us access when they could. We also used Refined for our baseboards, and they did an incredible job. Since the flooring was finished, we have additionally purchased rugs from them (up to three now) and were equally impressed with their continued customer service. These people are it ~ no need to go to anyone else!

Sean has been a huge help! Refined Carpets has since moved to a more spacious location, and the new…read moreshowroom is much brighter and more open than the space they were in when we first purchased our carpet a few years ago. Said carpet has held up incredibly well through daily wear and tear, even with a young puppy and all the mishaps that come with that. Now that our pup is finally about 99.9% potty trained, we decided it was time to have the carpet cleaned. They're very upfront about pricing, including add-ons and discounts, which I really appreciate. Honest, informative, and easy to work with. I'll definitely continue to support their business and recommend them to others for any and all carpet and flooring needs!

Drove 3 hours to lake property to have our home carpets cleaned. Moved everything out of home. Our…read moreappt was for today, got a text msg this morning they had to cancel. The owner of this business should have moved his schedule around to accommodate us. They knew we had a 3 hour drive to get there and did what they asked us to "remove everything from the house" so they could quickly clean the carpets. They couldn't come out til Monday, but we have to be back tomorrow. I wouldn't use them now even if they could come out tomorrow early morning. Bad business.

Not only are they the best priced cleaning service, their attention to detail is unparalleled. We…read morehave three dogs and you know how that goes, some unexpected accidents can arise. As much as my wife and I tried to get the stains out of our couch, we were unsuccessful. We contacted GTS and he was extremely responsive. He gave us a reasonable quote, showed us some additional services that he could apply because we have pets, educated us on the process, and they were quick to work! We got the area rug done and our sofa, and they were out in less than 1hr 1/2. Tentative, friendly, and quality, what more can you ask for! No matter how big or small the job is, I wouldn't hesitate to hire them again and I'm sure you wouldn't either.

This is one super fine organization. From an excellent flooring selection, an enthusiastic staff…read more(Julia is aces!), very reasonable pricing and one of the finest install crews I've ever had in my home! Thanks to Luis and his guys!

As a design build firm we work with many different carpet vendors and working with California…read moreCushion/Carpet has been very easy and the communication has been great! The material arrived quickly and as described! We will be using them moving forward for all our carpet needs.

Beautiful hand woven rugs right here in Riverside! Tamer was very helpful and knowledgeable. Thank…read moreyou we love our new rug!

Great service and fantastic quality rugs. Highly recommend!read more