I had a great experience with the maids who came to my house. They did an excellent job. The big problem was the administration. I told the gentleman I would be paying with a check and he still charged my acct. on a credit card he said they had to have on record. Then I called him on that and he promised to tear up check and mail back to me. When it didn't come, called again he said trust me. He tore it up. I cancelled check away $25 charge and guess what they tried to cash check. Now a year later I was sent to a collection agency. I showed all my documentation. Emails etc. and for over two months can't get a paid letter. It's too bad because the ladies were great! read more

My problem is not with the actual cleaning, but with the management. My apartment mates and I bought a Groupon that was for a 3 hour cleaning of a two bedroom residence. I don't think I am alone when I say that when I purchase a cleaning service deal, I am expecting a full cleaning. That just makes sense. But that is not what I got with this deal because only ONE person was sent to clean an entire residence in 3 hours. That is not good business or good management. At. All. The woman cleaned very thoroughly, but because she is only one person, she was only able to finish the kitchen and living room in 3 hours. She ended up working overtime to vacuum the rest of the place, but was unable to clean the bathroom. Nobody wins in this situation because we are left with a partially cleaned residence despite paying for a cleaning service, and an employee is overworked because she was sent on a one-person job meant for an entire team. I am incredibly disappointed and there needs to be a change in the way this deal is advertised or in the deal itself. Send an entire team to clean a residence. Make it a full cleaning instead of a timed cleaning. Nothing about the Groupon makes sense and is terrible business. read more

*This is a review not on their services but on their poor customer service. -Failure to hold up a Groupon deal as advertised. -When trying to work with the women on the other end of the phone (within her guidelines of "the deal") I felt like was dealing with a used car salesman. Yuck. Called Groupon and canceled order. Time wasted. read more

Unclear why the rating for this service is so low. After trying 4 different cleaning services in the Bay Area, each with mediocre results, we happened to get a Groupon for this cleaning service. The cleaner (Marina) was incredible, and in under 2 hours managed to clean our apartment efficiently, extremely thoroughly, and with a great attitude. Other cleaners did a poor to mediocre job in ~3 hours. For the maid service alone I'd recommend them. To top the service off, Raj the manager is incredible. He's extremely personable, remembered me from a conversation we'd had over a month ago, and offers rates competitive with any of the other fairly crappy alternatives I'd tried until I used his service. Cannot recommend these folks enough! read more

I'm really impress with Sears maid services, they did an excellent job and I fully recommend their services. They paid attention to every detail and went beyond what I asked! Thank you Raj and team! :) Cheers! read more

All in all we were very pleased with the performance of Sears Maid Services. The price was excellent, the cleaning was spotless in almost all places and the cleaning technicians were friendly, professional, prompt and worked hard the whole time they were there, which was almost four hours. The only reasons why I briefly considered not give a perfect 5-star rating to the service were that there were some scheduling issues and miscommunications which put the cleaning off for a week, and that when the cleaners were here they must have been rushed at the end as they left a small area under a window un-mopped that had some dried up kids paint that I had to wipe up later that day. I think that they were in a hurry to get to their next appointment, though, and upon further reflection these sort of scheduling difficulties of having to rush to finish a job at the end of the day are natural in this sort of business when you've never seen the site you are booked to clean. All in all, my family and I were extremely pleased with how our house looked. My wife said it hadn't been this cleaned since we first moved in! read more

Only rating on the price and not performance. After three emails, the Manager, Raj, finally disclosed that the cleaning person would be at my home for 2-3 hours. And he gave me a $99 "great deal". At $33.33 to $48.50 per hour? Does not make sense and no way one person could clean my home in 2-3 hours. Do your research on this service before booking. read more

I purchased the service through Groupon and booked the appointment right away. I am so pleased I used Sears Housecleaning Services! This morning when I left the house - my nanny was going to let the cleaning lady in - I was surprised to meet Francisca right at my doorstep. She was more than punctual and very friendly. She brought all the supplies and was ready to get started. When I came home after work the home smelled fresh and I have yet to find an area not cleaned. My nanny told me that Francisca spend more than the 4 hours I had booked and cleaned very thoroughly. In fact there are things I didn't expect her to clean that were cleaned like having opened my walk-in closet, put my shoes off the floor into open cubbies and vacuumed the floor; I hadn't requested that (I had left a little list with areas I wanted focused on).The blinds are clean, all baseboards are free of dust (and dog hair of which there is always a lot with our yellow lab), and the kitchen and baths are spotless. I can tell she moved things around to get into all crevices and corners; even my son's crib had been moved to dust behind and my husband jeans were folded neatly and replaced on the shelves in his closet. All in all, I am more than happy with the service and will use them again. Also, to echo an earlier Yelper, Raj at the office is friendly, witty, and most helpful. Great service, great company! Much more professional than previous service I used before. read more

This rating is for the manager Raj Ditta. First- Poor management and inability to keep an appointment. After exchanging several emails we set up an appointment for the cleaning, and then 24 hrs before the set appointment he wants to move up the time. I had to change my entire plan for the day because he informs that he cannot keep his appointment time. Second- Of the two ladies who came to clean one was clearly inefficient and the other lady (she was really good) had to re-do all the messy spots left behind and Raj Ditta actually charges me $60 more for the extra time that clearly his cleaners were responsible for! What annoyed me most was the fraudulent way in which he just decided on his own to charge me the extra $60 on my credit card and he doesn't bother to inform me of his intensions beforehand. I will not recommend Sears Maid Services to anyone. Very poor experience. Never hiring them again! read more

This is absolutely the best maid services I have ever had. Raj, the manager is extremely nice & very accommodating. My maid is so sweet & goes out of her way to make sure everything is clean to my liking. She works extremely hard & always asks if there is anything else I would like done. You can't go wrong with Sears Maid Services. They are professional, honest & diligent! read more

Very pleased with Raj's team. The house is spotless after they leave. I have used a few times and the service is great. Raj is good about feedback and adjusting when needed. Thanks Raj and team! read more

After our dog made a HUGE mess in our house I was desperate to find someone asap to come and give my house a deep scrub. I must have emailed 5 services, but Sears was the only one who could fit me in in such short notice. 5 stars for that alone. However, beyond being able to accommodate my immediate need, they were professional, did a great job and very easy to communicate with. Thanks Sears! I will definitely hire you again in the future. read more

Sears Maid Services exceeded my expectations, my place never looked so good! They were on time, and incredibly detailed in their cleaning. I will continue to use their services going forward read more

They have a low rating here because of the discrepancy between performance (the actual work done and the actual workers who do it - excellent) and management (people who clearly just do not have management experience or just tend to be exploitative). Very good work but EXTREMELY overpriced. The workers themselves are good: efficient, careful, everything expected of a job well done but the management lacks professionalism. These are individual franchises and they simply buy the SEARS brand and the access to Sears' customer base. In this case, I tried them one time - general cleaning for my 800' one floor home, all new construction, no animals, and not truly filthy but needing a good cleaning. Manager added on $100 to the bill claiming unexpected tasks. Professional contractors ALWAYS know to call if a job is appearing to require work over and beyond scope included in a quote. Anybody having gotten a car repaired, plumbing work, et al knows that. Instead of calling me, this guy just tacked on $100 for tasks that were in the 50 or so foot area just outside my kitchen where I have a couch, loveseat, and chairs surrounding a round table (that task was vacuuming the seat cushions. Though not asked, the workers chose to sweep the floor underneath this furniture - a nice touch but I did not ask them to do so. TOTAL job time for their work in my home was 1.5 hours. I was quoted $160 and sent a bill of $260. The original price was higher than market rate for pro services in this area (94706) but I thought I would try them given an assumption that the Sears brand might provide better quality and more dependable service. While I did finally get them to agree to their original price, the excuses cited were just plain insulting and condescending (the proverbial "...but we didn't know you wanted..." as if their employees were either not trained to contact them when encountering a task outside of an expected scope or some other BS excuse). The language and manner of the manager in resolving this was condescending and reminiscent of the 50s; when it was presumed a woman was naive and lacked sufficient willingness to assert herself. SUMMING UP: If you choose to use, BE VERY CLEAR WITH MANAGEMENT that s/he must CONTACT you first to get permission re charges that look to be over the amount they quote re your job and that you expect sufficient communication between labor and management to provide for that. California business licensure also includes that as part of what is expected of a professional. Exercise your rights and hold them to their responsibility as professionals. It's 2017; this kind of market has no more room for such conduct and such excuses. Good luck. read more

We were promised a thorough cleaning of our house and the manager Raj only sent 2 cleaners for the entire house. And between the 2 cleaners, only one of them was clearly able to do the cleaning. The other one was only helping her. Raj never reduced the price and even made us run around to pay him through a check by stating the excuse that he had issues with his credit card machine just so he could make some extra money. Even after stating our displeasure with the way the house was cleaned, he never reduced his rates. There are definitely better cleaning companies out there. So stay away from this one. read more

Raj Ditta and his staff are real pros. I'm selling my home in Marin and wanted it to look like a zillion dollars. Everything was sanitized and the entire home sparkles like brand new. His staff is friendly and works diligently. I had a few special requests, which were taken care of without any hassle, but with a smile. The price was very fair considering their attention to detail. Raj called before the girls left to make sure I was happy. The whole experience was great and I will recommend Sears Maid Service and Raj Ditta to all my friends and family. read more

I really don't know where to start on this one. moving is very stressful so I Hired them to clean a 4BR 2 bath 2 story and it was a nightmare. The first time the cleaners where out it was as if they stood in the door and looked and cleaned what was in sight not the attention to detail needed for a military housing inspection which btw they had the list with them for the exactly what needed to be done. Kitchen exhaust fan was only done on the outside and parts of the stove where not touched. Baseboards was left a mess and again was all visual what is seen was cleaned but not the whole thing. Walls where "spot cleaned " so looking at them you see exactly where they cleaned or not. The oven rack was placed on the back siding and sprayed with ez-off which in return dis colored the siding however it was semi fixed with spray paint a few shades off from the original. Overall my experiences with this company was BLAGH at best. In hind sight would have used the money spent on them to clean the place ourselves. After they left the house and we where walking through was when we found the ATD wasn't what we expected management sent them back out but by then we where so close to our inspection we cleaned most of the discrepancies ourselves and only had a few things for them to correct. And our inspection wasn't bad just a lot of headache that wasn't needed at all read more

We were very impressed by Raj and his team. A couple of years ago my husband had the house cleaned by Merry Maids for Christmas. They sent 4 people and did a pretty good job. Fast forward to a month ago. We set up services for a one time clean with Sears. Raj reached out, gave a quote, was completely prepared and very responsive. The day of the cleaning, we were a bit surprised and wary when we saw it was only one person to clean our home (2400 square feet and two small kids). Our fears were unfounded as she was amazing! My house has never been so clean, even with Merry Maids sending 4 people a couple of years ago. I'm not sure how she did it, but she spent a solid 6-7 hours at our place. I've since hired them to come to our biweekly and they have been fantastic. Raj is super responsive and flexible. If I need to change between biweekly or weekly, he accommodates. This has been a great experience and I highly recommend their services. (Note: I don't often leave reviews for places, but wanted to make sure Raj and his team received the recognition they deserved.) read more

About a month i had gone through this company to have somebody come clean my house, I got a package deal which costed $165 which included everything being cleaned. When i came home the house reeked of bleach and half the stuff included in the package was not done i talked to Raj, and they set up for a new cleaner to come to the house. When she arrived she did a great job but wanted to use my vacuum i was very happy with her so i decided to set up another appointment. I was home when she started but had to leave to go to work but my 16 year old daughter was here, when i left i gave her a $10 tip and thanked her for cleaning the house and when she left my daughter offered her a bottle of water. When i returned home i had realized she had took my vacuum and left hers here. I had contacted the owner Raj, who was trying to solve the problem but the employ kept lying saying she didn't take the vacuum and that she offered my daughter water. Again remind you my daughter is 16 and at my house why would my daughter need water. The owner wanted me to talk to the employee or have the employ come to my house to try and solve the problem, in which i told Raj there is no point in talking to her or having her come to my house since she had already lied to the boss there is no need for me to have to deal with more drama. So i told Raj i hope she enjoys my vacuum and that i would no longer be using their services. So if you decide to use this company and they ask to use your vacuum be sure its your vacuum that gets left behind. read more