Element Pools absolutely exceeded our expectations from start to finish! They truly know their…read morecraft and take pride in their work. What stood out even more was their patience and professionalism when unexpected situations came up. Instead of cutting corners, they handled everything calmly and made sure the final outcome was perfect. The design TJ created is modern, unique, and completely transformed the space into something special. The 3D rendering was EXACTLY what they delivered. If you're looking for a team that combines skill, creativity, and reliability, Element Pools is the way to go. TJ and Kyle were there along the way to answer any questions that came up (and we had a lot of them). Element Pools gave us a yard that will be filled with memories for years to come!

Unfortunately, we had a very disappointing experience with this company. The owner came out to our…read morehome to look at our backyard and was very polite and professional during the visit. We were actually really excited to work with him and were looking forward to receiving his quote. He told us he would have the quote to us by Monday, but Monday came and we heard nothing. My husband gave him the benefit of the doubt and waited a little longer before calling. There was no answer, so he left a message. Still nothing. I then tried reaching out through Instagram, thinking maybe there had been a misunderstanding or he had simply gotten busy, but again, no response. What is most disappointing is the lack of communication. If you're too busy to take on a project or decide it isn't a good fit, that's completely understandable--just communicate that. We were genuinely interested and ready to move forward. Being completely ignored after taking the time to meet with someone is frustrating and, unfortunately, left us with a very poor impression.

Jim and everyone at Quality Custom were amazing!!!…read more We only got one quote for our pool and it was from Jim. After talking with him, we knew that he was going to deliver a great product at a reasonable price and he sure didn't disappoint! Quality Custom does not sub contract any work. Everything is done in house so there is no waiting between the building phases for the pool. Jim is very involved in the entire process and his company sends out emails, almost daily telling you what to expect next, etc. in the building process. They started our pool April 3rd and we were filling it on June 26th, finishing ahead of schedule. Along with Jim, everyone on his team, including the workers are extremely nice and you can tell they love what they do. We had our pool guy come for the first time this past week and he told us that we have the Lamborghini of pool equipment (filters, pumps, etc.) He told us Jim does that because he doesn't have to spend more money on sub contractors for the pool so he gets top quality equipment. He also said he loves coming to a house that was done by Quality Custom because everything is so much easier for him from a maintenance perspective because the pool and equipment were put together so well. Overall, there's not enough stars I could give to Quality Custom Pools!! They were great from start to finish. If you're thinking about building a pool don't waste your time with anyone else!! P.S. We asked if Jim could come Back and put the stone and coping around our fire pit to match our pool. Without any hesitation he said absolutely and his guys came back to match our fire pit to our pool. Once again, it looks amazing and his guys did an amazing job!!!

Still weighing our options, but when we do decide on a pool it's going to be with Jim at Quality…read moreCustom Pools. He's been a blessing through this process, the most down-to-earth pool guy we've met. Jim really took our vision and ran with it. Out of everyone we talked to, he was the only one who didn't feel like he was trying to sell himself. His actions and the way he carries himself speak louder than any pitch ever could. I also really appreciate how he handles himself online, especially when responding to customers on Yelp. It says a lot about his character and how he runs his business. In-laws beat us to it. They're already in the digging phase. Been a clean start.

Great service . Robert and his crew took care of our whole project. Highly recommend going with…read more20th century pools for new or complete renovation.

I hit the lottery when I had Robert, J'Men, and their crew work on my pool project. Robert & J'Men…read morewere so informative, patient, friendly, approachable, and most of all eager to present a product to my liking. They seriously went above and beyond to help me with any questions, concerns, or comments I had (day or night). I couldn't be happier with my pool. They did a fantastic job and I am incredibly grateful!

We had a pool shipped to us from Pool Factory. It arrived on the pallet all bundled together. The…read moreteam at Elephant Pools unboxed every item and installed the pool. They worked hard and efficiently, were super kind and helpful, and knowledgeable. I would definitely recommend them to anyone looking for help with a pool.

It's rare to find such a good company. I began by wanting to replace my pool liner, but as I worked…read moreon the 32 year old Lomart pool, it became clear that I had gotten all I could from it. Kelsey got me a new 24 foot round pool and installed it. It took one day to put in, and he came back to hard plumb it when I got the parts. One of the pieces was cracked, so he came back that day and fixed the problem. I've had that happen with PVC, there can be a tiny crack that doesn't show up until there's water pressure. That tells me that the follow-up service is excellent. I removed the old pool myself and partially cleared the area for Kelsey, Mark, and Jason to work. They arrived about 1/2 hour early and were gone by 4:30. They partially filled the pool and cut in the skimmer and return. Overall, they did an outstanding job. I'm loving having a pool again. I would recommend them to anyone, anytime.

Majestic Pools did a fantastic job with our pool! We could immediately tell how genuine and…read moretransparent Obie was from the second we met him for the consultation. From start to finish, we felt supported as they turned our dreams into a reality. Pricing was fair and straightforward, no hidden fees or nonsense to upsell us on. We really appreciated the thoughtfulness during the design process, as well as the timeliness of the project. They guaranteed a 3 month start to finish date, and the team finished well before then. Our project has been done for a few months now and we have not had a single issue. We highly recommend Majestic!

We've done 2 pools now with Majestic. Designs are top notch as is the attention to detail, their…read moreprofessionalism and their reliability. Highly recommend.

The good news is that today, after 1 year, 8 months, 2 weeks, and 2 days (625 days) since…read moreconstruction began on my pool project, the contracted scope of work has finally been completed and Riverside County has officially finalized my pool permit(s)! The bad news is that getting here was an absolute nightmare! Despite the fact that Taylor Made Pools failed to complete this contract, the owner recorded a lien against my property (demanding payment for the full contract balance, plus interest and his attorney's fees), the owner refused to remove the lien (even after it expired), and the owner has been gaslighting me since the contract dispute began. It took nearly a year to get through the entire process with the CSLB and for the investigator to refer the case to CSLB-sponsored arbitration. On 01/28/2025, we both presented our case and on 01/31/2025, I was awarded financial damages and Taylor Made Pools was ordered to remove the Mechanic's Lien. After completing the necessary repairs, I had to call for the pre-plaster inspection, hire a contractor to install the mini pebble, a contractor to program all of my equipment perform the 'startup' procedure, and another contractor to install the artificial turf. I also had to purchase the suction cleaner that was included in the contract, but not provided. Needless to say, this project was NOT completed for the agreed upon contract price.

What an amazing experience it was working with Taylor Made from start to finish. Craig was amazing…read moreand so responsive and always helped me in everyway possible!! No complaints get a pool by Taylor Made

We had a great experience with Doug and his crew at Infinium pools…read more Doug and his crew were very responsive during the build with any questions that we had. From the 3D design, demo, dig, concrete, and fill we always felt like we were part of the team. We have a small backyard and side yard which in which we have a camper. Our goal was to fit the camper while still having a pool big enough for our family to enjoy. The final product looks identical to the design. Infinium made sure our wants were met while providing the best quality that we could have asked for. Summers and entertaining are going to be great!

Late review: signed contract in December 2020/Pool completed in late May 2021…read more We had half a dozen consults before choosing this company and we pretty much knew what kind of experience it was going to be a couple weeks in. No communication, I had to constantly reach out to ask what was going on. It all started with them beginning nearly two weeks later than stated on our contract and then when the excavators call me outside because they are confused between the plans and the design, I knew it would be downhill from there. Their designer Kyle, admitted to not drawing our yard to scale which made the pool in the design look a lot bigger than what we were actually getting. This part was the biggest disappointment as we BOUGHT the design he presented us with. Kyle graciously gave us an "extra two feet" but, who knows how accurate that even is, it's hard to tell since we chose a free form design. During the entire process, I was cleaning up trash from our backyard daily. Their workers' personal trash such as drinks, bottles, fast food items, cigarette butts and packs, rusted screws/nails, metal wires, saw blades, it was terrible. Also no matter how many times we asked the pool company, their workers filled our trash cans week after week with work material such as rocks, shotcrete, rebar, PVC piping, bags, boxes etc. sometimes rendering it useless for us. The communication was severely lacking, I would always have to reach out and ask what was going on as we were in the dark for most of the process. Contractors would no-show or even show up unannounced at ungodly hours of the morning (6-6:30 AM) making the most noise possible and blasting their radio. Even asking to get a heads up when workers came by so I was aware of who was in our yard and for what or so I wouldn't be blocked in our garage, was too hard of a task for them to manage. On our contract, we were quoted 10-12 week process, we are now at 18 weeks with repairs that still need to be done. Another reason why we chose them is for the verbal promise from Kyle that it would be done by a certain date which they since far surpassed. They messed up the depth of our Baja shelf, we were told the pool should be 7 feet with our jumping rock/grotto, but was only made 6 feet, the spillway from our spa has been butchered a few times and now needs to be replaced, and worse of all 90% of our coping cracked within the first month, but according to the owner (Doug Patterson) we signed in our contract that we understood that concrete cracks, yet there is nothing stated in said contract. This has been a miserable and high stress induced experience, completely frustrating week after week of no communication and lack of respect for the customer. The final kicker is that they started a month prior to even getting approved permits through the city which we didn't find out until the very end! The owner only seemed to want to deal with my husband and avoided me like the plague whenever he came around to check on things. Only time I personally heard from him was when he called to ask me to take down an FB post off a home improvement site when I asked for advice in regards to fixing a couple things. My most favorite part by far was the owner, Doug accusing us of withholding the final $22k payment (via Lyon Finnancial) for a couple "punch-list items" when it's stated in our loan contract that the final payment was for completion of project and we were not notified by anyone that the pool was 100% complete. The designer, Kyle asked for payment for plaster which was not a breakdown in the loan payment schedule. My husband called Lyon and they agreed to do a partial payment and then Kyle told us it's fine, that Doug said it would be easier to do the final payment at the end and then had the nerve to come at us with the "withholding payment" BS. They apparently have a huge lack of communication within their company as well. We also failed our final inspection THREE times. At the third time, we were asked if we would just like to be passed so we could be over and done with. In conclusion, I wish we had researched more, been better prepared, looked into more companies, etc because this definitely wasn't the one for us. It's so sad that we waited and saved up for 5 years of having no backyard and spent way too much money for this kind of treatment and outcome. For almost $90k we expect damn near perfection, but they definitely fell (extremely) short in so many aspects. Current update: Our turf has melted in one area behind our pool, that issue was never resolved even after reaching out a couple times and being assured we would hear back and now our spa coping is crumbling apart after a few short years and we have to pay thousands out of pocket to get this fixed.

Dean was recommended to us by a friend who couldn't say enough good things about him and the pool…read morehe had built them 10+ years ago. We were so happy with him throughout the process and we love our pool! He met with us multiple times at the beginning, answered all our questions, listened to our ideas and came up with some great designs for us. He took our vision and made it fit the yard and look more beautiful than we could have imagined. He has a true talent for that! Every crew that came into our yard to work was professional, respectful and did great work. He communicated well, and stuck to the timeline as close as weather permitted. I recommend him to anyone who asks, and would use him again in a heartbeat!

Dean came out to give us options and a quote to get our pool coping fixed. He said the job was too…read moresmall for him, but he would be ok in passing us on to his tile guy. With the two quotes he sent over, we felt comfortable enough going with the tile overlay option and he was better priced than the other quotes we received. I was literally on the edge of making a decision after going back and forth for awhile with the husband, but we never heard back from Dean so that has kept me unsure on jumping the gun on what would be a pricey project for us. Unfortunately at this time, we feel like we are back to square one going over all the options again.