Pacific Palms Healthcare did a really great job taking care of my mother for the 21 days that she…read morewas there. The staff was as attentive as they could be with a pretty full facility. When they did take care of my mom, they did so with pretty good care and gentle handling. The one thing I would be a little more focused on is the interaction between nursing staff and therapists- my mom was there to strengthen her legs after being in Kaiser ER with terrible cramps. But after therapy, she was usually back in bed which meant she spent the majority of her time not in a wheelchair, or not seated. Which, for an old person just accelerates the loss of muscle and energy. I know nursing staff doesn't like to move patients, but for patients who are there for therapy, I think there needs to be a little more proactive time out of bed to help them ready to get home. The management is superb. The front desk was superb. The Kaiser care team was mostly good. I wasn't a fan of the Kaiser Social Worker team as they did not connect the Home Health Care that my mom was to received after being discharged. But by enlarged Pacific Palms rehab rehabilitation gets a thumbs up to take care of your loved one and family members.

If you would like your loved one, over medicated, left in wet diapers, not offered a Care Plan…read moremeeting and encouraged to not walk send them to Pacific Palms. Word of advice: call their Ombudsman while your loved one is in their facility: 800-334-9473 OR 562-925-2346 Once they survive their stay and you want justice: 310-345-6884 Everyone deserves care even of you can't speak Tagalog. I have no idea how they received 4 stars from Medicare. I was fooled. When you visit they will show you a different rooms than what your loved one will be in. There is a water line like the place was flooded. I understand there is a health care worker shortage some of the CNA's give their all. Be aware of upper management. I pray your loved one makes it out alive. Im not exaggerating.

Meadow Creek (A Summary of RESIDENT RONALDO'S EXPERIENCE) I…read moream rating this Meadow Creek facility as a five-star nursing home based on my husband's experience as a resident and my experience as a family member. In doing this task, I can't help but reminisce about the experiences my husband, Rolando, and I had with a nursing home, as his wife. That is, Meadow Creek (MC) is the third one. My husband was discharged from this facility on Easter Wednesday, April 5th of this year after his six-month stay. I will limit myself to a description of Rolando's experience solely here at MC, but I would say it is the most satisfying of the three. What makes it so, FIRSTLY, is the sense of united purpose I observed at MC. I have seen this through the orchestration of the performance of duties by the various departments, under the able leadership_ in particular, of the Director of Social Services. The staff, in general, desire to care, and this desire was evident in their care for the residents. Iwas stunned by the management s respectrul approacn BS reminding the staff, residents, and their families of the facility's protocols and each person's duties and responsibilities. And likewise, by the cooperation of everyone, including myself as a resident's family, SECONDLY, I noticed that, because of the staff's desire to care/serve, a meaningful patient connection was evident. For me, this weighed more than the technical training the nursing staff had undertaken. Working one-on-one with residents, as with my husband, I could feel the nurse/nurse aide was learning to build trust while providing care. And building trust was not easy. But they were able to accomplish this with my husband while providing care. THIRDLY, I was astounded by the staff's ability to manage time, prioritize tasks, and understand the fast-paced workflow of the nursing home setting. They prioritized helping others in moments of urgency. This was easily seen when my husband was brought to a hospital for pneumonia. It was early morning. I was happy for such a quick move. The second time, the nursing home sent Rolando to a hospital because it was unsure about the reddish stool. He was sent back to the nursing home on the same day with a diagnosis of nothing to cause alarm. To me, those were gestures that they truly care! FOURTHLY, I can say that there are greater opportunities for growth towards excellence that are certain to take place in this facility. A high sense of professionalism, confidence rooted in spiritual strength and grace, and a strong work ethic, which characterized the administrators and staff, were all positive factors in the facility's performance. With a bit more clinical training and patient-based learning experience among the nursing staff and ancillary facility aides, the facility can achieve more than expected. To conclude, my husband's stay at Meadow Creek was a memorable part of his journey from illness to the restoration of his health. His experiences molded him into someone who aspired to a normal life. He has developed a deeper gratitude to God and is very thankful for those present with him in those times; I, as his wife, could not be. Meadow Creek, THANKS and PEACE to you! FROM: ROLANDO AND MACRALITA

This facility is great the staff is amazing, the facility is clean and the care is wonderful. The…read moreparking is a bit of a hassle but such an oversight compared to everything else Meadow Creek Post-Acute offers, I highly recommend.

Amazing staff! Super clean facility. They really to take the time to care for their patients and…read moretreat them like family:)

Get rid of the cockroaches, get side bars for the beds, get better workers to attend to patients…read morewhen they need water my dad had the worst service ever the bathroom was so dirty I'm surprised that they are even opened and that the health department hasn't shut them down no stats

My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

My father was recently transferred to Southland Care Center following major surgery, and our family…read morehas been deeply disappointed and concerned by the overall care environment and safety issues we experienced during his stay. My father suffers from dementia/confusion following surgery and is considered a high fall risk. Shortly after arrival, we became extremely concerned about the level of supervision, responsiveness, and overall safety precautions in place for vulnerable patients. We had to request additional safety measures ourselves, including bed rails and a floor mattress, because we did not feel comfortable leaving him unattended overnight. I ultimately stayed overnight at the facility myself to help monitor his condition and ensure his safety. What made the situation even more concerning was learning about the facility's recent survey deficiencies while simultaneously witnessing several troubling issues firsthand. The overnight staffing situation appeared overwhelmed, and the environment did not feel appropriate for someone recovering from surgery with cognitive impairment and complex medical needs. Our family has since begun requesting a transfer to another facility because we no longer feel confident this is a safe or appropriate environment for his recovery. I understand healthcare workers are often under difficult conditions, and I appreciate the individual staff members who tried to help, but overall this experience has been heartbreaking and extremely stressful for our family during an already vulnerable time.

The facility was clean and the staff were always available we give them 4 stars. But our…read moreinteractions with the case manager, Darlene were frustrating. When my grandpa was getting ready to discharge, we had concerns regarding his needs and care. The times we talked with her she was mean, brushed us off and said she would get back to us and never would, just her attitude was stressful we ended up figuring out certain things on our own.

I recently had my husband transferred from Temple Park Nursing Home in L.A. and I am so glad. They…read moreget him out of bed and in a wheelchair daily. He is even given physical therapy evey other day instead of leaving him in bed all the time. All nurses are very helpful and friendly.

I spent 3 months there as a patient after a fall and spinal surgery. Everyone there was so nice…read moreand professional. The nurses and CNAs were always helpful. The physical and occupational group there are exceptional. They were the ones that got me up and walking again. Everyone was instrumental in my recovery but Jon Silva, PTA worked with me a lot and we concentrated on the little things that people usually don't think about when they're healthy. I appreciate all the hard work that Jon and the others put in to help me reach my goals.

I did a Walk Through of the Facility. Very Beautiful Place…read more Very clean, Friendly staff. I don't think I have to look any further for a place for my loved one.

I stayed at the Country Villa Bay Vista Healthcare facility from December 14, 2022 to January 14,…read more2023 for physical and occupational therapy following a fall down a flight of steps at my apartment complex that initially rendered me unable to stand and walk due to severe injuries to my knees and quadriceps (thankfully nothing was broken). When I arrived at BV around 10:30pm that first night (my transport from the hospital was very late in picking me up), the staff was very welcoming and helpful, which helped to ease some of my overall uncertainty being in a situation where just a few days prior I was mobile and living my life, to now being immobile and unsure of what was going to happen next (I'm 52 years young). The two CNAs who tended to me that night were soooo kind, caring, helpful, generous, and understanding, I started feeling more comfortable in my new environment and situation. And such was the care that I received overall during my stay at Bay Vista--the nursing care including the medication nurses, the physical and occupational therapists, the patient advocate and social worker, the activities director, the kitchen director, the administrator--everyone offered such wonderful and friendly care and service! And the housekeeping staff were great at keeping the facility and my room clean. During my time there I went from being unable to stand and walk to being able to do both (with walker and wheelchair support) thanks to the amazing occupational and physical therapists! They were so supportive and helpful (and such sweet individuals) and were the perfect team to build the foundation for my recovery journey (and I continue getting stronger at home). When I was having challenges with my insurance company, the patient advocate kept me updated and went to battle on my behalf so I could focus on my healing. She even took the time to comfort me during a particularly stressful experience I had with them. And huge props to the CNAs--the sheroes and heroes who do the actual day-to-day, moment-to-moment work of intimately caring for the patients--who were excellent. Admittedly some were better than others (like with any job), but they were all good, and many went that extra mile to ensure your comfort. I speak not only from the care I received, but the care I observed with my roommates as each of us had different levels of needed care. I could share many instances where the staff exhibited such care, professionalism, support, and generosity with us (including with some of the more demanding [and impatient] patients :-). And although I was happy to finally go home after my stay, leaving was a tad bittersweet *only* because I was going to miss those staff with whom I had developed relationships, especially my therapists. But I look forward to going back--just to visit and say hi to everyone after I have fully recovered! I would definitely recommend Bay Vista to those needing nursing and PT/OT care.

Thinking about admitting my dad from the hospital to a nursing facility for a few days was a very…read morescary and hard decision. He needed the medical care I couldn't provide for him right away. I needed to weekend to prep my home and make calls for nursing care. In the meantime in the hospital the social worker connected me with Administration rep SAM who helped ease my worries and assured me my dad would be well cared for. The weekend my dad was there the nurses helped my dad with medication ,food and his bathing in bed. I was able to drop off clothing necessary and the nurses would take them back for me while visiting hours were over. The issues I ran into were: scheduling appointments were not communicated well amongst the staff. I came in a Saturday and the young receptionist as well as another young lady said I couldn't have had an appointment as I was not on the list. However I was just there Friday and they said I could come in the next day at a certain time. I won't spend much time on this as Sam helped fix this issue and I was very frustrated with these ladies, but given they only go by what their told I get it. Aside from that my dads needs were met.

As a follow up since my previous review, kindly allow me to comment further. It has been…read moreapproximately two months since my discharge from Paramount Convalescent Hospital and Skilled Nursing Facility I have made significant progress. From the diligent care I received I have not suffered another attack due to my spinal stenosis diagnosis. I am eternally grateful to all the staff (especially the PT/OT staff, nursing staff and housekeeping staff ) for their professional support and concern. Thank you all.

My family we really do appreciate this facility. My mother was at another facility for over a year…read moreand they did not treat her the way that she's been treated since she's been here. They take good care of my mother. They're very caring loving and we appreciate all that they do and I wanna say thank you to Blanca for helping me out with everything.