They treat there patients terrible don't let them out of bed sitting in piss because everyone goes…read moreon lunch at the same time and got mad. At my friend cuz she tried to get out of her piss bed and they also took her. Walker away from her so she couldn't use the restroom on her own also told her to go to bed several different times. At 8 pm she's 71 years old shell go to bed on her time this place is a nightmare for patients

I have been to multiple post acute centers for visiting. I must say, this location is different!…read moreAs soon as you walk in, it is not smelly, it is clean the staff is professional and friendly. Most importantly the patient had nothing but compliments to this place. I really appreciate and thankful of her behalf to know they are in good hands. Unfortunately not always the case.

I had a very disappointing experience with this acute nursing center. Cleanliness is clearly not a…read morepriority here. The facility often felt dirty, with rooms and common areas that didn't appear to be properly maintained. Many lights were out or not were not working. For a healthcare setting--especially an acute care center--this is extremely concerning. Even more troubling is the complete lack of urgency from the staff. When patients need help, responses are slow, and it often feels like concerns are brushed off rather than addressed quickly. In a place where people are recovering and sometimes in serious condition, timely care should be a top priority. Overall, the combination of poor cleanliness and a lack of attentiveness makes this facility feel unsafe and unprofessional. I would strongly encourage management to take these issues seriously and improve both sanitation and responsiveness to patient needs.

How would I rate my experience? Let's just say that I ended…read moreup requesting for an AMA (against medical advice) form less than 8hrs after being transferred to this SNF from the hospital. The staff that speaks english as their second language needs to be retrained esp the PM shift charge nurse. I would never recommend this facility to any one and including my worse enemy. If you want more details about my side of the story please feel free to contact me!

i wo i would like to give a special thanks too for social workers and activities department for…read moredoing all the event to go here they are still my soul gratefully a special thanks to go to darius, jeheruza, sarita kimberly crystal, kristy, destiny, vicky, kimberly 2, thank you guys for looking up my spirit i'm glad to say that since i've been here you guys showed me what family is all about thank you love you guys keep up the good work janice keep up the good work

The staff here is so caring. Everyone is positIve and helpful. Felicia the nurse is a beautiful…read moresoul, and so patient and kind. If I had to be in a care facility, this is the one I'd choose. God bless the entire staff. I'm so deeply appreciative.

catered manor has a very sweet staff and are very caring to their patients. they provide extended…read morecare and great service to the family of patients too. that's very kind of them.

Usually I don't write review, however, Catered Manor Nursing Facility has been very helpful and…read moresupportive in caring for my mother who has dementia and Alzheimer. The facility is well managed, staff are professional, respectful and responsive to our needs. We're thankful and grateful to all staff that consistently updating status and providing good care for my mother.

Thinking about admitting my dad from the hospital to a nursing facility for a few days was a very…read morescary and hard decision. He needed the medical care I couldn't provide for him right away. I needed to weekend to prep my home and make calls for nursing care. In the meantime in the hospital the social worker connected me with Administration rep SAM who helped ease my worries and assured me my dad would be well cared for. The weekend my dad was there the nurses helped my dad with medication ,food and his bathing in bed. I was able to drop off clothing necessary and the nurses would take them back for me while visiting hours were over. The issues I ran into were: scheduling appointments were not communicated well amongst the staff. I came in a Saturday and the young receptionist as well as another young lady said I couldn't have had an appointment as I was not on the list. However I was just there Friday and they said I could come in the next day at a certain time. I won't spend much time on this as Sam helped fix this issue and I was very frustrated with these ladies, but given they only go by what their told I get it. Aside from that my dads needs were met.

I stayed at the Country Villa Bay Vista Healthcare facility from December 14, 2022 to January 14,…read more2023 for physical and occupational therapy following a fall down a flight of steps at my apartment complex that initially rendered me unable to stand and walk due to severe injuries to my knees and quadriceps (thankfully nothing was broken). When I arrived at BV around 10:30pm that first night (my transport from the hospital was very late in picking me up), the staff was very welcoming and helpful, which helped to ease some of my overall uncertainty being in a situation where just a few days prior I was mobile and living my life, to now being immobile and unsure of what was going to happen next (I'm 52 years young). The two CNAs who tended to me that night were soooo kind, caring, helpful, generous, and understanding, I started feeling more comfortable in my new environment and situation. And such was the care that I received overall during my stay at Bay Vista--the nursing care including the medication nurses, the physical and occupational therapists, the patient advocate and social worker, the activities director, the kitchen director, the administrator--everyone offered such wonderful and friendly care and service! And the housekeeping staff were great at keeping the facility and my room clean. During my time there I went from being unable to stand and walk to being able to do both (with walker and wheelchair support) thanks to the amazing occupational and physical therapists! They were so supportive and helpful (and such sweet individuals) and were the perfect team to build the foundation for my recovery journey (and I continue getting stronger at home). When I was having challenges with my insurance company, the patient advocate kept me updated and went to battle on my behalf so I could focus on my healing. She even took the time to comfort me during a particularly stressful experience I had with them. And huge props to the CNAs--the sheroes and heroes who do the actual day-to-day, moment-to-moment work of intimately caring for the patients--who were excellent. Admittedly some were better than others (like with any job), but they were all good, and many went that extra mile to ensure your comfort. I speak not only from the care I received, but the care I observed with my roommates as each of us had different levels of needed care. I could share many instances where the staff exhibited such care, professionalism, support, and generosity with us (including with some of the more demanding [and impatient] patients :-). And although I was happy to finally go home after my stay, leaving was a tad bittersweet *only* because I was going to miss those staff with whom I had developed relationships, especially my therapists. But I look forward to going back--just to visit and say hi to everyone after I have fully recovered! I would definitely recommend Bay Vista to those needing nursing and PT/OT care.

I was admitted here for PT/OT after a fall back at home. Rehab department worked with me and I was…read moreable to get back in my feet, the nurses here are very nice, treat me like a queen. Especial thanks to Rocio, Evelyn, Matthew, Karen, Bryson, Bravo and Jacky DON. Food: Food was excellent, always assisting with me meals that I wanted Social services: zaida very good social worker, she helped me with home health upon discharge. Activity: Activity director very calm and excellent at doing activity.

Great Facility, Great staff, Great management always prioritizing patients first. Small facility…read moredelivering great outcomes and better quality of life for our past, and current residents.

There are no words that can truly express my gratitude and appreciation for the team at Pacific…read moreCare Nursing Facility. My grandmother spent the last several months of her life there, and she was given such compassionate, dignified, and loving care. She formed meaningful connections with the nurses, enjoyed participating in activities, and always looked forward to her meals. My grandmother, who meant the world to me, was diagnosed with pancreatic cancer at the age of 93. When she was first diagnosed, she needed a level of care that I was unfortunately unable to provide because of difficult family circumstances. On the day she arrived at Pacific Care, I was overwhelmed with anxiety, fear, and stress. I remember snapping at the very first nurse I met. Instead of making me feel like I had made the wrong decision, that nurse met me with understanding and compassion. She recognized my emotions, listened to my concerns, and immediately reassured me that my grandmother would be well cared for. Throughout my grandmother's stay, every one of those promises was fulfilled. I want to commend each and every nurse and staff member at Pacific Care, especially those who cared for my grandmother every day. Their communication was always consistent, they treated everyone with empathy and respect, and they brought genuine joy not only to my grandmother but to the other residents as well. It was clear that they cared deeply about the people they looked after. They took the time to learn who my grandmother was beyond her diagnosis. Every day they made sure she had the newspaper so she could work on her Sudoku puzzles, catch up on current events, and look through recipes that she loved talking about. They would bring her tea, chat with her throughout the day, and even share some of their own family recipes with her. Every time I visited, the staff would smile and tell me how much they loved my grandmother. They would laugh as they told me she loved filling them in on all the latest gossip and stories while they worked. Those conversations became such an important part of her day, and it meant so much to know she wasn't just being cared for, she was genuinely known and loved. My grandmother took great pride in being one of the oldest residents at the facility while taking the least amount of medication. She loved sharing that fact with anyone who would listen, and the staff celebrated those little victories right alongside her. They made her feel valued, respected, and incredibly special. I was fortunate enough to spend holidays with my grandmother at the facility, and Valentine's Day will always hold a special place in my heart. Watching her enjoy a delicious meal while listening to live music was unforgettable. She sang along to every song and happily swayed back and forth in her wheelchair, dancing with the biggest smile on her face. It is a memory I will cherish forever. I will miss my grandmother's phone calls telling me she had won at bingo. I will miss hearing her excitedly tell me what she had eaten for breakfast, lunch, and dinner. I will miss hearing the staff call out, "Carmen, where are you going?" as she happily wheeled herself up and down the hallways. And my favorite response was always, "I'm going to take your grandmother home with me, we love her." Those little moments perfectly captured the love, humor, and warmth that surrounded her every day. My grandmother was truly loved and treated with kindness during her time at Pacific Care. The care, encouragement, and attention she received gave her the strength to keep fighting her cancer and every other illness that came her way. In my heart, I truly believe that without the incredible team at Pacific Care, her life would have been much shorter. More importantly, I don't believe she would have experienced the same peace, comfort, and dignity that she found there. The day I came to collect my grandmother's belongings was one of the hardest days of my life. Even then, the staff handled everything with such care and compassion and they neatly packed everything up for us. They welcomed me inside, allowed me to thank them, and reminded me that I was family. Knowing that I am expecting my first child, they encouraged me to take care of myself and my baby. Even in the midst of my grief, they continued to show me the same kindness they had shown my grandmother. To the entire Pacific Care team, thank you. Thank you from the bottom of my heart for giving my grandmother a beautiful final chapter filled with love, laughter, dignity, and genuine compassion. Thank you for treating her like family and for making sure she always felt seen, heard, and cherished. Thank you for giving me peace of mind, knowing she was always in caring hands. The memories you gave her and the memories you gave me will stay with me for the rest of my life. Your kindness will never be forgotten.

My husband has been in Pacific Care in Long Beach for 5 months now some of the staff has been very…read moregood to him some of the nursing staff is lousy he's been in pain they don't do a lot of physical therapy on him which he needs and nothing hardly has been done

I would HIGHLY recommend Courtyard Care Center…read more I spent 1 month at Courtyard and was very pleased with the care they provided. Everyone I came in contact with was friendly, professional, and above all, caring. Shout out to CNA's, Olga, Jose, Carlos and Crystal. The Physical and Occupational Therapists were upbeat and full of motivation and praise. Shout out to Shelly, Celena, Mandy and Alex. Also Kim and Kat (PT Manager and Asst. Manager). Courtyard is very clean! All rooms were swept daily and deep cleaned regularly. In the rehab room, all equipment is wiped down with disinfected after each use. Food was what you would expect... (No Michelin Stars) but, the staff made sure you were satisfied and good about offering alternatives. There were a few mix-ups with medications when I first arrived, but those were straightened out immediately. All in all, very happy with our choice.

Since my review, management has employed more staffing. There is an effort to improve the food…read more With more staffing, there is more patient attention.