Updating this review after my dad's second stay here.I'm forever grateful for the care he's…read morereceived at this facility, once again. Every time we come, the staff especially the administrative team are incredibly helpful and supportive. You can really tell they want every resident to feel their best before leaving the facility. They even include families in activities with the seniors, like arts and crafts and baking, which makes the experience feel warm and welcoming. My dad wanted to give a special thank you to the entire team, a shout out to Mylene, Jayleen, Patty, Sophia, Araceli, Mary, Rosie, Rosix, Jennifer, Taylaa, Miranda, Sylvia, Anaya, Roneisha, Darnisha, the two Jackies, Ashley, Jamie, Gabby, Verma, Heidi, and the two Roberts. We truly appreciate all of you!

This place is disgusting my mother was there and ended up with multiple infections. They even asked…read moreher for her debit card information and she wasn't in the right state of mind at the time that they asked her and then they started charging her bank account with unauthorized charges.! be careful don't become one of their victims! 100% unauthorized!

I currently stay at Cerritos vista I have been here over 2 years. I have a really positive…read moreexperience at this healthcare facility. From the moment I walked in, the staff was welcoming, professional, and attentive. The front desk made check-in quick and easy. The medical team takes the time to listen to my concerns, answer all my questions, and explain everything clearly, which makes me feel comfortable and cared for. I truly appreciate how respectful and compassionate my stay here has been. The facility itself is clean, organized, and well-maintained, which also added to my overall confidence in the care I receive. They do not treat me like a patient they treat me like if I'm family & not to mention the physical therapy staff have been so helpful with my recovery. I'm very grateful for the quality of service and I definitely recommend this facility to others looking for reliable and compassionate healthcare.

I really highly recommend this facility to bring your love ones everyone so nice all the residents…read moreare always up in their wheelchairs ready too attend their pt or going to daily Activities.. I really appreciate all the staff at Cerritos vista Healthcare Center ""

This review is in regards to. the person CNA Angelita that had a tight work schedule but…read morestill made time for a pataint in need. I did nothing to sway her in believing how long it had been since I was last showered. but did not need to for her to give me a shower she just did. This would place her in rush mode for the rest of the night.but shower me anyway helping me even after it was not my regular scheduled shower day. It passed and i wad not able to get a shower She was asked by the supervisor and working with me during the time that I needed you could smell that I needed a shower and it was not my shower day. she was very professional and helpful in every way she did the whole job by herself with no assistance except a little that I could have given her.. I would like to also think her supervisor who at the time of hire must have known that she was a hard worker and the excellent worker that she was in her interview That too should be congratulated.. I have spent all of my working life and the Personnel Department of most Fortune 500 companies last one Revlon cosmetics and I too know a good and proud detail oriented worker when I see one. Thank you again for everything that you did for me before I even asked you showered my head to toe changed my bed and gave me clean sheets and clothes to where after the shower.the person that an referent to is Angelita can works 3 to 11 pm.thank you again. Carlos Boye 4 or 5 B

This facility is totally understaffed. They have 1 caregiver for 15 people which is impossible. My…read morepoor mother was there for a few weeks and had terrible bed sores when she left there for another facility. She couldn't feed herself and needed someone to feed her but they would never take the time to really try. I was so disappointed I thought they were a five on Yelp. When you get into the facility there's a sign that says their are three. I think that's being generous. For 3 weeks the TV's didn't work. What else do old people have but you watch television? A couple days before she left there they fix the TVs. Cable box was so old and antiquated that it couldn't give him a clear picture or even sometimes anything at all. I don't usually talk about businesses that I'm disappointed but this was special. Be very careful where you send your loved ones!

I spent 3 months there as a patient after a fall and spinal surgery. Everyone there was so nice…read moreand professional. The nurses and CNAs were always helpful. The physical and occupational group there are exceptional. They were the ones that got me up and walking again. Everyone was instrumental in my recovery but Jon Silva, PTA worked with me a lot and we concentrated on the little things that people usually don't think about when they're healthy. I appreciate all the hard work that Jon and the others put in to help me reach my goals.

I did a Walk Through of the Facility. Very Beautiful Place…read more Very clean, Friendly staff. I don't think I have to look any further for a place for my loved one.

Thinking about admitting my dad from the hospital to a nursing facility for a few days was a very…read morescary and hard decision. He needed the medical care I couldn't provide for him right away. I needed to weekend to prep my home and make calls for nursing care. In the meantime in the hospital the social worker connected me with Administration rep SAM who helped ease my worries and assured me my dad would be well cared for. The weekend my dad was there the nurses helped my dad with medication ,food and his bathing in bed. I was able to drop off clothing necessary and the nurses would take them back for me while visiting hours were over. The issues I ran into were: scheduling appointments were not communicated well amongst the staff. I came in a Saturday and the young receptionist as well as another young lady said I couldn't have had an appointment as I was not on the list. However I was just there Friday and they said I could come in the next day at a certain time. I won't spend much time on this as Sam helped fix this issue and I was very frustrated with these ladies, but given they only go by what their told I get it. Aside from that my dads needs were met.

I stayed at the Country Villa Bay Vista Healthcare facility from December 14, 2022 to January 14,…read more2023 for physical and occupational therapy following a fall down a flight of steps at my apartment complex that initially rendered me unable to stand and walk due to severe injuries to my knees and quadriceps (thankfully nothing was broken). When I arrived at BV around 10:30pm that first night (my transport from the hospital was very late in picking me up), the staff was very welcoming and helpful, which helped to ease some of my overall uncertainty being in a situation where just a few days prior I was mobile and living my life, to now being immobile and unsure of what was going to happen next (I'm 52 years young). The two CNAs who tended to me that night were soooo kind, caring, helpful, generous, and understanding, I started feeling more comfortable in my new environment and situation. And such was the care that I received overall during my stay at Bay Vista--the nursing care including the medication nurses, the physical and occupational therapists, the patient advocate and social worker, the activities director, the kitchen director, the administrator--everyone offered such wonderful and friendly care and service! And the housekeeping staff were great at keeping the facility and my room clean. During my time there I went from being unable to stand and walk to being able to do both (with walker and wheelchair support) thanks to the amazing occupational and physical therapists! They were so supportive and helpful (and such sweet individuals) and were the perfect team to build the foundation for my recovery journey (and I continue getting stronger at home). When I was having challenges with my insurance company, the patient advocate kept me updated and went to battle on my behalf so I could focus on my healing. She even took the time to comfort me during a particularly stressful experience I had with them. And huge props to the CNAs--the sheroes and heroes who do the actual day-to-day, moment-to-moment work of intimately caring for the patients--who were excellent. Admittedly some were better than others (like with any job), but they were all good, and many went that extra mile to ensure your comfort. I speak not only from the care I received, but the care I observed with my roommates as each of us had different levels of needed care. I could share many instances where the staff exhibited such care, professionalism, support, and generosity with us (including with some of the more demanding [and impatient] patients :-). And although I was happy to finally go home after my stay, leaving was a tad bittersweet *only* because I was going to miss those staff with whom I had developed relationships, especially my therapists. But I look forward to going back--just to visit and say hi to everyone after I have fully recovered! I would definitely recommend Bay Vista to those needing nursing and PT/OT care.

My mom has been a resident here since January of 2025. Everyone has taken such great care of her…read moreand given her the support she needs. I definitely recommend this facility to any family who may be looking for a safe and caring location.

This place is horrible. Left so many messages never were kind enough to return the calls..My…read moregrandmother is sick and i was in need of a home. Even showed up 2 times and still were not able to give me a tour told me to call back and show up on a monday and when i returned they still refused to help me. Don't recommend.

Under New management back in 2017 too many patients not enough employees who never helped my mom to…read morethe restroom after buzzing them several times. My sister and I visited her every day. she died there because she was crying in pain every night according to her roommate she a UTI that the nurse said and their Dr was going to treat it but she died that day after I was told. I should have sued them for neglect, but I didn't.

Only because I'm required to post a star ti place my review…read more This place is literally a patient dump site. Do Not allow your loved ones to be placed in this place. Employees/management are unmoved by patients in need. Awful!

As a follow up since my previous review, kindly allow me to comment further. It has been…read moreapproximately two months since my discharge from Paramount Convalescent Hospital and Skilled Nursing Facility I have made significant progress. From the diligent care I received I have not suffered another attack due to my spinal stenosis diagnosis. I am eternally grateful to all the staff (especially the PT/OT staff, nursing staff and housekeeping staff ) for their professional support and concern. Thank you all.

My family we really do appreciate this facility. My mother was at another facility for over a year…read moreand they did not treat her the way that she's been treated since she's been here. They take good care of my mother. They're very caring loving and we appreciate all that they do and I wanna say thank you to Blanca for helping me out with everything.

I toured the facility this morning. Scarlett was very friendly and kind. The facility and staff…read morewere pleasant, smelled nice and the patients looked happy to be there.

AVOID AT ALL COSTS!!!…read more Under NO CIRCUMSTANCES should you ever let a family member be admitted to this facility. When you enter the building you are overcome with an indescribable foul smell. The staff is extremely unprofessional as they are constantly laughing and many "nurses", when not helping patients, are at small school type desks apparently studying. Shouldn't the staff be licensed to help patients? The care from the nurses is awful as they pay no attention to patients and only notice issues with patients when family members point them out to staff. Your loved one may be placed here by their insurance company without any say, as my family member did, so defend your family member and do not allow them to be placed here or if they are then get them moved IMMEDIATELY!!! All around care is awful! PLEASE DO NOT LET A FAMILY MEMBER GET PLACED HERE!

I want to express my deepest appreciation for the exceptional care provided by Jasmine Gore. Her…read morekindness, patience, and dedication went far beyond expectations. Whether it was attending to daily needs, offering comfort during difficult moments, or simply being a calm and steady presence, she consistently shows compassion and respect in everything she has done for me. Thank you! Stephen Cullen

Brightstar Home Caregivers were all I hoped and expected when my Husband was severely ill. Their…read morehelp educating, caring , helping around house went above and beyond supporting me at this challenging time. The company never disappointed me, always available and making sure help for us 24 hours a day. The kindness and dependability was much appreciated. I recommend them to anyone looking for quality caregivers Appreciative Clients