Great doctor! Always makes time for me! Terrific staff ( Jennifer, Linda & crew)! He's In Pleasant Hill one day a week... That would be Monday.... and off Friday. I have a chronic problem with both of my ears... Excessive wax..., that coat my eardrum. I'm usually in and out, and 15 minutes. read more

I saw Dr. Ford today because I moved and needed a new ENT physician. He has excellent bedside manner, and I found him friendly and personable. He took the time to answer my questions and gave me some good suggestions about moving forward. read more

I went to Dr. Ford after several positive recommendations from friends who had also went to him for various issues. I went to him to help repair/fix a badly deviated septum after breaking my nose. I ended up needing surgery which Dr. Ford performed. The overall experience and result were fantastic from Dr. office visits to the actual surgery. He is professional, knowledgeable and friendly always taking the time to answer my questions. I would recommend Dr. Ford to both family and friends with no hesitation! read more

This is the most inconsiderate doctor I've ever seen. His beside manner is abusive and I am turning him in to the state review board.

I had sinus surgery on May 17 with Dr. Ford. I was hit in the face with a softball a few years back and it messed up my sinuses bad. We finally got to the point where surgery was the only option to fix it. Every time I go in, I see Dr. Ford real quick, like within 5 minutes. I don't know any other doctors in the area that are this quick. There's no beating around the bush, we get what we need done, in and out. He did great with this whole procedure. Got my splints out of my nose today and things appear to be doing great. I'm very very happy. Incidentally, splints in the nose is the absolute worst experience ever if you have to get the surgery, be prepared for no sleep because you can't breath through you nose, panic attacks and a terrible week, if you are going to have this done - research it first so you know what to expect and prepare yourself for the week. I have seen a couple other Ears, Nose & Throat doctors over the last few years for this and they were awful. This is one of the good ones and I'm happy he has taken care of me on this whole event. read more

I left Dr. Ford's office feeling somewhat stunned and feeling bad about myself. I told him I had 2 things I'd like help with. He said for me to choose one. The one he didn't address was my dizziness. He literally said it wasn't much of an issue because of how I moved from the chair I was sitting in to the exam chair. What I should have told him is that I often fall from dizziness. It is a huge problem. I wanted my inner ear checked out. ENTs do that. I told him I'm having trouble swallowing, which is my main concern. I often choke on food and water, and then go into an asthma attack. He stuck a camera down my nose after spraying something to help numb my nostrils. He told me what he was doing as he went (not before) but it was fast, uncomfortable, and kind of scary. Then he said everything looked good, that he thinks my swallowing issues are due to aging. When I asked about my hoarseness, he said it's because of my age, in a very dismissive way. I'm having trouble communicating with people because of it so it's a big deal to me. I do think he knew what he was doing. He satisfied himself I think. It's just that his assessment was so fast and he was apparently in a big hurry. When he left, I was like wow, what was *that*! I'm ok with it from a knowledge point of view tho, because he ordered 2 tests to check out my esophagus. The radiologist will read that, so hopefully that won't be a rush job. I think maybe I'm getting to an age that I'm not considered worthy. We do that in the U.S. and it's a damn shame. read more

Dr. Ford was recommended by a professional connection as I recently moved back to the east bay and my amazing ENT in Menlo Park is out of network with my insurance. The receptionist who scheduled my appointment this past Friday said he has lots of experience treating ear problems, which I needed given that OTC treatments weren't helping long term. I was looking forward to building a relationship and getting information about treatment options. Sadly, my visit this morning was disappointing. While he wasn't rude, i was very upset at how he rushed the visit and failed to take my symptoms and health history into account when making treatment recommendations. As some other reviewers have stated, he rushed through the appointment. I brought a list of questions and while he answered them, I had to say, "I have some questions I want to ask you". My telling the doctor I have questions is not the norm as either the doctor will ask or they are willing to stay and answer them for as long as I need after their exam. When he came into the exam room, he didn't introduce himself and just bombarded into asking questions about information that is already in my chart. While I expect that doctors asking about the reason for my visit and duration of my symptoms is the norm, he made incorrect assumptions about information that was clearly in my medical file (i.e. the ENT I saw at Stanford put my current set of ear tubes in when it clearly says on my health history document that an ENT at PAMF put them in). I don't need my doctors to memorize my chart but I want them to give the impression that they are familiar with my history related to their specialty. I sent the paperwork in on Friday so Dr. Ford could have reviewed it prior to the appointment. His recommendations clearly demonstrated his inabilities to listen and familiarize himself with the reason for my visit. He told me I should take Ibprofuen twice a day for a month to see if the pain is neuromuscular. I had an ulcer in my stomach last year that contributed to severe nausea and likely the result of taking another NSAID prescribed at urgent care for wrist pain. My former GI doc urged me not to overdo NSAIDS and I expect my current one would say the same. Maybe if he reviewed my chart beforehand he would have understood WHY this recommendation was a bad idea! Also, he recommended a soft diet for a month when my teeth aren't even bothering me in the first place. When he asked about TMJ/TMD symptoms, my answer was no so he clearly wasn't listening. I've had other ENTs in the past treat my ear problem as a dental one when I've told them I'm not having dental pain AND that the dentists I've seen over the years say I don't have this problem in the first place. It makes me angry when doctors don't listen and think they can diagnose and treat issues not even related to the reason for my visit. Perhaps he rushed through the visit because he was behind or having an off day. However, I need my doctors to genuinely want to build a rapport and make me feel confident in their treatment recommendations by spending time answering my questions - both of which should be done at the first visit. The only positives were getting an appointment quickly as a new patient and short wait times between being called back and waiting for the doctor in the exam room. But those two positives were not worth the awful experience I had this morning. I've struggled for years to find ENTs I've felt comfortable with and am upset that Dr. Ford has become part of the problem rather than solution. I am DEFINITELY NOT going back to him and will see one of his partners who was recommended on Nextdoor. I also would discourage anyone who wants their doctor to spend time with them from seeing him. read more

Not sure what to say. Dr came to the room, stayed almost 6+ feet away, and said that since you have a hearing problem, you should get a hearing test done and based on that order hearing aid. I can't help you with your ringing or bubbling in your ear. Before I could open my mouth with any question, he left the room, he was in the room for less than 3 minutes and stayed far away from me. I wish I had the option to give ZERO stars. read more

Worst experience ever. Dr. entered the room and irritatedly asked so what's going on?! Was very hurried even tho I was first appointment. Didn't listen, spoke very condescendingly and would not listen and then barked at me that I was fine! He couldn't be bothered and was annoyed the whole time of maybe 5". I will Never go there again. read more

As others have said, he is rude and sloppy. If his first instinct/guess is not the issue then he shrugs his shoulders and says he can't help. Bad doctor. read more

I know each experience for each patient is different....that being said, Dr. Ford should approach each patient as such. NOT ASSUME that TMJ is always the answer. NOT walk out the examination room where you spent 5 minutes evaluating the patient (who can still hear you by the way) boasting to your staff on how you successfully diagnosed yet another classical TMJ case. BUT you were wrong. YUP believe it. You were wrong and misdiagnosed someone. Turns out its TRIGEMINAL NEURALGIA. Which have classic symptoms very similar to TMJ so I can understand why you went there so quickly. My point---don't just leap for the first easy answer. Take your time with EACH patient, have an open mind to what else it could be, ask more questions....investigate as every doctor should do. You are essentially "detectives of health" trying to find out what the problem is each of us. You may have been in this profession for many years now...but you should still conduct yourself in a professional manner. You didn't go to medical school to have these kind of results did you? Good luck to anyone else going there or if they read this, I hope it helps. read more

I have been having ear pressure, and pain for the last two months. I actually say Dr Ford at the Concorde office along with the audiologist. Dr Ford was very sweet and explained in detail what was going on in my ear. He was patient and listened to me... his bed side manner was very good. If I ever need to see someone for my ear again I will surely go back to see him. No joke he was awesome read more

Dr Ford will not take the time to explain anything! He was very short with me and wouldn't let me ask one single question! The entire appointment lasted a total of 30 seconds because he was in a terrible hurry. Thirty seconds can hardly be considered an appointment! He ended our very short appointment by telling me he has to leave and walking out on me! Even though he spent very little time with me he managed to be quite rude to me! read more

Dr. Ford is the man! Very knowledgeable doctor in his Field. He is professional and straight to the point. In the less than 10 min I spent with Dr. Ford I got farther in figuring out my diagnosis than the past 3 doctors I have seen combined! This guy is a real pro and I would highly recommend for anyone going through any ENT problems. read more

I was referred to Dr. Ford because I've been experiencing tinnitus (ringing in the ears) for several months. I understand from my research that the cause of tinnitus is often unknown so there's no treatment, but a hearing test is required to diagnose and make sure it's not something within the ear that is causing it. After the hearing test with the audiologist cleared me of any obvious hearing problem, other than struggling to hear over the ringing sound, Dr. Ford proceeded to berate me and basically tell me that it was all in my head. He almost didn't even examine my ears and told me that I should see a psychiatrist and get a prescription for anti-depressants. He was rude and offered no other advice. I actually heard Dr. Ford yelling at another patient before he came into my room. At first I tried not to listen and assumed he was yelling because maybe the patient was hard of hearing. But he said something to the effect that he doesn't have a cure or treatment, nothing could be done, etc. So later I thought that the patient before me probably also had tinnitus because Dr. Ford basically said the same thing to me. I asked a few questions but didn't push him enough to make him yell at me. I wonder if Dr. Ford would've been nicer to me if I actually had a problem that he could treat. He seems to be frustrated that he has to participate in this diagnostic procedure for tinnitus when there's nothing that he can do, and I think he feels that its a waste of his time. But he shouldn't take that frustration out on patients. I honestly didn't like his demeanor, I don't think he's a nice person and I'm glad I don't have to return to see him again. read more

Dr.Ford's staff got me in the same day I called!!! I'd had an ear infection for four months. My primary care and her associate Dr. Each prescribed meds to no avail. Dr. Ford was crisp, efficient and no nonsense. Not to mean unfriendly, just all business but that was okay. I just needed relief! He vacuumed the infection out of my ear. In about seven minutes I was out and feeling so much better!!!! I got the prescription filled and was finally on the road to recovery. Office is neat and clean. waiting room had interesting magazines too. Staff also crisp and timely. Highly recommend with no reservation whatsoever. Wish he was a primary care physician !!!!!!!!! He respected my time and was punctual. And he knows his stuff. read more

1st contact was in emergency room, okay interaction, so I felt confident having him as the physician overseeing my care. 2nd contact was a phone call while he was driving that was hard to hear clearly due to the sounds of the road and traffic. I tried to ask some questions but the pain medication made me 'woozy' and the sounds of the road interfered with hearing what he had to say clearly. 3rd contact was the worst bedside manner ever, when I asked 10 questions about surgical procedure his exact response was "are you on drugs?" implying I'd already asked the same questions before. In fact, only 3 of the questions were repeats and I asked again to get clarification. When I followed up 4 days later after discharge from the hospital his staff were incredibly inept and ONLY concerned about insurance with complete indifference to my condition. read more

Dr Lloyd is such a cute little boy. He is such a goofball he comes in the patients room after waiting for an hour, but he forgets what he is supposed to do! So he just gives an antibiotic without checking anything and leaves the room. How wonderful and what a smart little boy! Worst ENT practice ever!! HORRIBLY RUN and doctors do not care at all!! Absolutely horrible and disgusting. They should be ashamed of themselves. read more

I met Dr.Ford today after a year of on and off dizziness. He asked afew questions and after I explained everything he immediately had an answer. It had nothing to do with what I googled. I know it actually made sense. So off I go with confidence and hope to cure a non disease of the vestibular system that I am no longer fearful of. Thank you Dr. Ford and your amazing staff. He is all business. Don't let that scare you off. He knows his stuff. Why we hire Doctors to care for us and not just baby the issue. Love that. read more

Dr ford is a phenomenal physician. I ended up at his office after 2.5 years of chronic sinus pain and an unsuccessful surgery. Dr. Ford never made me feel hopeless about my situation and he always acknowledged my pain. It was immediately clear that he was on my team and wanted to help me. After a successful procedure without complications, I have been back to my baseline for almost 1 year. I am incredibly lucky and grateful to have had his intervention! read more

Walked into the office, he barely listened to my symptoms, decided what was wrong with me before he even looked, he said I had tension headaches- take some Advil. Rude, uncaring, impersonal. The consultation was 5 minutes. To top it all off, I got a bill for $900, really? $900 for 5 minutes. read more

This Dr. is an apathetic person ! Definition for a person with lack of interest or concern,failing to give proper care and attention, a lazy slacker or lazy bum. I saw him for a breathing problem in my right nose. He looked in and said you need an operation to remove a bone it can be done it in 20 minutes, make an appointment on the way out. Until now I had used spray and had helped most of the time, my house Doctor had said it is mainly from the pollen in the air at this time of the year. Then I said to him my right ear is always itching maybe it should be cleaned out. After looking into it he said, there is nothing in, left and came back with a plastic tube and said, use this tube to flush the ear out at home. I was with this " Doctor " in his office for less than 5 minutes but when I received a copy of the bill from the Insurance he had charged $ 539,- which the Insurance had cut down to $ 256,- !!!!! Can anybody believe being charged $ 539,- for a 5 minute office visit ?? This man is not only a lazy bum but also greedy bum !! Stay away from this Guy if you dont want to take a second loan out on your house !! read more

My First Visit was Great, Linda and Staff were kind, got me in and Helpful !! Thanks Dr Ford, My ear feels Great !! read more

Doctor Ford and his staff were very impressive from the initial consultation to post surgery. He was very thorough with explaining the issues and options for treatment. Throughout the whole process, I always felt like I had all the information and he was available to answer any questions that came up. Having all this information was very comforting from the beginning to the end. Barbara was very organized and stayed in contact over a year to help move the procedure forward overcoming a couple hurdles in the process. There were a few times when I had to pop in without an appointment and not once did I have to wait. Overall, it was a very positive experience dealing with him and his staff. I would strongly recommend going to him for any ENT issues. read more

After reading reviews here I was skeptical about seeing Dr. Ford. But my experience was the opposite of what I had expected. Dr. Ford was knowledgeable and made me feel very comfortable. He answered all my questions and did NOT rush me one bit. My surgery went better than I could have wished. Barbara handles scheduling and email communications. I had a lot of questions and post surgery needs that she handled promptly and made my whole experience a good one. read more

Therer is a charge for walking in the office, as the accounting person told us. Stay away from this office or you will regret it, I know I did. Greedy bunch of "office staff." read more

Dr. Ford is good, knowledgeable, and professional. He maybe talks little, but for that he does more. I sought treatment for snoring/mild apnea and am very satisfied with his treatment, my condition improved a lot and in exactly the same timeline as he anticipated. I can only recommend Dr. Ford, I think his strong ENT background is better fit than a dentist or a plastic surgeon for treating snoring/apnea. read more

I am so grateful to Dr. Ford and Dr. Loos and their entire team for the care and counseling they gave us for my husband's Thyroidectomy. We initially saw our primary care doctor who referred us to Dr. Loos. Dr. Loos evaluated my husband and after an ultrasound and FNA he called us personally to make the recommendation that we see his colleague Dr. Ford. He felt that due to the large size of the enlarged Thyroid that Dr. Ford would be better suited to perform the surgery. The sign of a great doctor.. One who recognizes when he might be out over his ski's.. Dr Ford met with us and was completely confident and assured us that he'd seen tougher cases. He warned of all of the possible things that could go wrong and we prepared ourselves. Surgery was a complete success. We expected a larger incision, bruising, hoarseness, pain. None of the kind and Dr. Ford was exceptional. His staff is excellent. Everyone was helpful and took the time to help us through every step. From Barb with Scheduling to Grace and her help with EDD paperwork, we felt very cared for. We never had to wait when we arrived for our appts. They are always on time and courteous. I'll be forever grateful. Thank you.... read more

On Dec 16 2009 Dr. Ford performed a procedure on me on my right side neck below my ear. I don't remember the name of the procedure but a cyst type nodule was removed. Although I was a patient of Dr. Loos, it was Dr. Ford who performed the actual surgery. I had follow up visits and complained of ear numbness and sweating in that area. I spoke to Dr. Ford about the symptoms and was told it would take approx 2 years for the numbness to go away and the sweating to stop. But now 5 years later the very annoying sweating is still occurring whenever I eat anything, what I now find out is Frys Syndrome. I made an appointment with Dr. Loos to find out why but he cannot answer my question since he did not do the procedure. I don't want another surgery to find out if this can be reversed, the sweating and numbness so all I can do is voice my concerns on my symptoms and what I now have to deal with. read more

I was very unhappy with this doctor. My daughter needed a tonsilectomy and an adenoidectomy and although she had a special condition he did not do several things he said he would when he scheduled her for surgery . His office did not call at all after surgery to check in. When she had complications...he still did not call me back. When she needed extra medication the doctor on call was very rude. When i expressed my frustration to Dr. LLoyd he was very rude and talked down to me. read more

I went to see Dr. Ford recently regarding an on-going sinus problem. I had consulted several other physicians, including ENTs, who had suggested treatments that hadn't worked. Dr. Ford was so kind and easy to talk to from the start. I felt immediately that I was in good hands. He recommended this relatively new, minimally invasive sinus surgery. Other doctors had also recommended surgery, but it had seemed much more involved. After much discussion, I decided to go ahead with it. I am so glad I did. My sinus pressure is gone, and I feel 100% better. I would readily recommend Dr. Ford to anyone. read more

When big things like surgery go seemlessly, it is easy to move on with our busy lives without pausing to acknowledge the wonderful care we received. I had treatment for an ENT problem last year by Dr Ford which could not have been a more pleasant experience. He has an easy bedside manner and quiet confidence that could only have resulted from conscientious medical study and arduous training. He was able to sort out my diagnosis, confirm it with diagnostic studies, and then perform surgery to remove a problem that was a health hazard and disfiguring without leaving even a visible incision! I cannot imagine a better ENT surgeon and more caring doctor than Dr. Ford. read more