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    California Smart Home Pro

    4.6 (107 reviews)
    Open • 8:00 am - 8:00 pm

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    Response time

    1 day

    Response rate

    100%

    Services - California Smart Home Pro

    Security system repair

    Security monitoring services

    California Smart Home Pro Photos

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    Recommended Reviews - California Smart Home Pro

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    11 days ago

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    6 days ago

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    4 months ago

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    2 months ago

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    3 months ago

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    1 year ago

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    1 month ago

    very rude and terrible customer service. they lie to you and screw you so use the actual adt company.

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    11 months ago

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    1 year ago

    Was amazing! Technician was very fast and everything worked well. I really liked the whole process!

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    1 year ago

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    1 year ago

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    6 months ago

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    2 years ago

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    1 year ago

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    11 months ago

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    11 months ago

    Just installed ADT security. Had a great experience with Mario. He was on time and answered all my questions well.

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    1 year ago

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    1 year ago

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    2 years ago

    Very professional service, installation was smooth. Technician answered all our questions. Would definitely recommend.

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

    Would like to send a gratitude message to Renea! You were really helpful! Glad, we installed everything so quick!

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    1 year ago

    They arrived on time, explained everything and took care with my home. I loved this company's service.

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    1 year ago

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    2 years ago

    Our house feels safe and secure ! The install went smoothly and the technician was very nice and helpful.

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    great service! Very happy with the responsiveness of everyone involved in installing my home security service, highly recommend this company

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    2 years ago

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    2 years ago

    Wonderful service and installation from Super Mario with ADT! Would very much recommend!

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    2 years ago

    Everything from communication through implementation was seamless. Fantastic service overall. Super Mario is the best!

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    2 years ago

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    1 year ago

    Tech on time and extremely detailed. Patrice was great as a problem solver and the follow through displays great customer service.

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    1 year ago

    Thank you Mario! Very professional and efficient! I appreciate you and your knowledge.

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    2 years ago

    Experience was pleasant and easy. Matt was helpful and showed me around. Patrice was a professional over the phone.

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    2 years ago

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    Page 1 of 3

    California Smart Home Pro Reviews in Other Languages

    Ask the Community - California Smart Home Pro

    Review Highlights - California Smart Home Pro

    “Mario (yes, he actually calls himself Super Mario) showed up on time, to assist me with my home security.”

    Mentioned in 37 reviews

    Read more highlights

    You might also consider

    The Home Security Experts

    The Home Security Experts

    (86 reviews)

    Natomas

    DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

    Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

    Republic Elite Integration

    Republic Elite Integration

    (169 reviews)

    I've used Republic Elite many times for my home automation needs. I live in the foothills of…read morePlacerville. I could call someone in the Placerville area, but I would not risk it given I know Republic Elite offers years of expertise, has affordable prices, addresses needs immediately, and has superb quality! Recently, a mountain lion showed up on my front porch. I contacted the President of Republic Elite, Brian Motheral. He completely understood my needs and set up an appointment to install new cameras with alarms that would go off if a mountain lion showed up again. Which, it did! Thankfully, the alarms Mr. Motheral had his team install, went off loudly, notifying me of activity. The alarm comes on in addition to light's blinking repeatedly. Scared off the mountain lion immediately! Exceptional company to work with. Brian's team is thorough, pleasant to work with, they understand automation needs, and they didn't leave a mess. Excellent company! Call the president, Mr. Brian Motheral as he will understand your needs and address your concerns with quality solutions. Nancy

    Great service from beginning to end…read more I recently purchased a new home and had the pre-wire installed so that we could decide on what system to go with at a later time. John gave me his card and I reached out to him several months later when we moved in. He was really helpful in fine-tuning what I needed or didn't need in my system and explored a bunch of different options for me. Once we had decided on picking out a system, I was reached out to by Theresa and she let me know what the process would be like and what i should expect. On the day of the install, Roddy called me in the morning to let me know he was on the way and what time I should expect him by. He came in looked at the area, and told me how long he would take. Throughout this whole process each team member has been very polite, helpful and friendly. You don't see this kind of genuine service very often. You usually get a sale rep trying to up-sell you on things you don't need, a very short and unfriendly phone call from a rep to book an appointment and a tech that just sped

    Bay Alarm Company - Bay Alarm serves all types of businesses.

    Bay Alarm Company

    (96 reviews)

    Willis installed my residential alarm system yesterday, and did a fantastic job. The was very…read morecommunicative, thorough in his explanations of what he was doing, as well as how my system works. I feel he went above and beyond what I could have expected from this installation service. Thank you, Willis!

    We have a Bay Alarm system that was installed by the previous owners. We purchased the home 7 years…read moreago. We had our windows replaced and the installers saved the alarm sensors and pulled the wires through the window frames. Bay Alarm wanted over $1,000 to reconnect the sensors. I told them over and over this was not a new install and the wires are already pulled through, they offered me 1/2 off to sign a year long contract. After the installation, several of our hard wired windows were switched to wireless sensors because the "wires were too short". When the technicians left, we couldn't arm the system due to a fault in the garage door. I called Bay Alarm and had to wait another week for someone else to come out and repair that issue, I asked that technician why some hardwired sensors were switched to wireless and he didn't think the wires were too short. A couple weeks ago I received a text there was a problem with our radio signal on our alarm system. I called, as the text instructed me to, and they quoted me $150 to come fix the issue with their equipment which I pay a monthly fee to use. Ridiculous. I asked to speak to a manager, who walked me through how to run a test and it was working again so the service call was avoided, for now. I got a survey asking about my experience and the branch manager (Zachary) emailed me to set up a time to talk. I replied, that was a week ago-no call or reply. If Bay Alarm wasn't already installed in our home we wouldn't use their service.

    California Smart Home Pro - securitysystems - Updated September 2026

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