I hired them to install my 4 Eufy POE NVR camera and NVR and to install two Ethernet cable outlets…read morewith cables. They were very reasonable prices. I loved that they wore shoe covers before entering my house. They vacuumed everything when finished. They did a good job on the install. The wires are very well hidden and organized. I like it that they took the time to also set up the cameras on my phone and tested to make sure the Ethernet cables were working. Good attention to detail and due diligence. I look forward to hiring them again in the future. They also arrived on time.

They came out and mounted our Samsung Frame tv. Guys were all nice, quiet, quick and efficient…read more Super fair pricing and nice experience all around. Would recommend!

DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

Joe gets the job done fast, very friendly and so very knowledgeble. Definite five stars, although…read morehe's more deserving of ten stars. Highly recommend!

I absolutely recommend this business for your audio, TV setup, surround sound systems, home theatre…read moreetc. Matt responded to my call quickly as I was needing help removing a VHS player from my home theatre setup. He was able to remove it and knew exactly where to take it for a diagnostic check to see IF it could be repaired. Luckily it was repairable:) There was extra work connecting it to my newer devices. He protected the cabinet where all the devices are located and there is not a lot of room to work with. He has a professional work ethic and I highly recommend Matt!

Mario and Raina were both incredibly friendly, helpful, and professional. They made sure my system…read morewas installed properly and that I was completely happy with everything before they left. Mario was very respectful of my home and my preferences. He listened to my opinions while also helping guide me on the best locations for the equipment. He took the time to show me how everything worked, made sure I knew how to use the system, and even helped my family members set up their own passcodes. Raina stayed in contact with me by both text and phone throughout the process to make sure the installation went smoothly and that I was satisfied with everything. I really appreciated the level of care and customer service from both of them. Thank you, Mario and Raina, for making the entire process so easy!

We recently had ADT service set up, and "Super" Mario was our technician. He seriously went above…read moreand beyond, especially when an unexpected situation came up, and made sure everything was handled and working properly. Reina was also amazing, she was super helpful with scheduling our appointment and following up throughout the process. Thanks to both of them, we feel safe and secure in our home. Really appreciate the great service and would definitely recommend ADT!

I can't recommend Rudy enough! He came in after another installer (Armando) completely butchered a…read more$10,000+ audio/video project and left me hanging with shortcuts, mistakes, and half-done work. Where others saw a desperate situation and wanted to overcharge, Rudy saw a challenge and delivered. He worked with what he had, fixed every issue, and got my entire system running perfectly without a single hiccup. His attention to detail is unmatched--especially on my projector screen install. I was nervous because the studs in the wall left no room for error, but Rudy's measurements were spot-on, and he got it done with absolute precision and accuracy. Beyond the quality, Rudy is fair, honest, and budget-friendly. He didn't take advantage of the situation; instead, he went above and beyond to make sure everything was done the right way. After dealing with the stress of a bad contractor, Rudy was a lifesaver and turned the whole project around. If you need someone who is a good person in your house, reliable, highly skilled, and professional for audio/video work, Rudy is the guy. I'd give him 10 stars if I could!

Rudy did a great job with my TV mount. I can't stand external wires so we did an in wall install…read more Everything went smooth as sill. He was very friendly, efficient and would definitely work with him again!

After more than a year with my system, I still love it. While we've had very few issues, a recent…read morehiccup left us disconnected. There's nothing more frustrating than having an amazing sound system and not being able to use it. Fortunately, Eugene worked around my schedule, troubleshot the problem over the phone, and had me back online and rocking out in just 15 minutes! Huge thanks to Eugene and Theater Xtreme!

Can't recommend because they never got back to me. The project was a large screen TV mount. I'm…read moreguessing the project was too small and wasn't worth their time. Not bothered by it. It is what it is. Got the work done by another AV company.

Frontier installed my new fiber modem in the garage. Obviously, this installation cut the speeds…read morein the house in half. Darren moved the modem into my family room and doubled the speed I was getting. He was responsive to my request, a pleasure to work with and fixed my speed problem at about half the price I had been quoted by another company. Can't say enough about how great the experience was

Good availability. Installed an ethernet plate and plug on the other side of the wall to connect…read moretwo rooms directly with fast 10G connection. Very reasonable price. Cleaned up when done. It is working great!

I needed a roof mounted antenna to get local HD channels for use with Plex TV (and an HDHomerun…read moretuner). I tried a couple different indoor antennas, but had poor reception (especially ABC). Nahem gave us a fair quote, and did a great job with the installation. Lots of communication during the process (different possibilities for where to mount the cable, where to run it into the house, etc.) The antenna is well mounted to the chimney, and the cable is neatly and tightly mounted under the eaves, and the point where it goes into the house is fully weather sealed. Nahem was able to dial in the positioning so that all stations have a strong signal (even ABC, which is notoriously difficult). I highly recommend Nahem/OTA Communications.

I was looking to have a TV antenna installed. I just had Nahem(owner of the company), install an…read moreOver The Air antenna. Nahem responded to emails very promptly, and supplied a very reasonable quote. We had Nahem install our antenna. Nahem arrived on-time. Nahem worked very efficiently, and was very clean. I would most definitely recommend Nahem and OTA COMMUNICATIONS for all Low voltage needs. I will be definitely calling Nahem again.

STS assembled my 12x20 metal shed and installed the flooring, and the quality of work was…read moreexcellent. They noticed the plastic screws included with the shed could eventually cause leaks, explained the issue, recommended better hardware, and installed it instead. I really appreciated that attention to detail. They finished the project quickly, cleaned up everything afterward, and their price was about half of the other quotes I received. Great workmanship, honest communication, and excellent value. Highly recommend.

Installed our pergola and did a fantastic job. I knew how long it would take to install this…read moreparticular pergola (had done it before, but just needed to hire someone remotely to do it for my parents), so I was shocked at some crazy high quotes I got from other businesses. Valeriy quoted a very fair and reasonable price. He finished in a timely manner and cleaned up afterwards. Look forward to working with him again for future projects.

Super responsive and provided excellent quality work. Would hire again for more jobs.read more

Yelp definitely came through for us, as we wound up calling First Choice based on the very strong…read morereviews. We contacted Vince, and connecting with him was easy enough. I told him we needed a doorbell/security camera installed, as well as a rooftop satellite dish removed. No problem. A work date was scheduled, and Vince arrived exactly when he said he would. Vince was able to integrate the new doorbell/camera so that it interacted with the existing ringer inside our home, making the transition clean and easy. The camera, as well as our ability to answer the front door from the app on our phone, were done, and everything is working well. The dish removal went quickly, and we no longer have the unsightly dish showing on our roof. Vince's charge for the work was reasonable, and the whole experience was easy enough. Hiring a new contractor for anything always comes with a certain amount of concern, but in this case, all those 5-star reviews were accurate. I highly recommend Vince for any of his services.