Robin was able to quickly resolve my issue with setting up automatic payments. Thank you

Great job and very friendly. Appreciate the time taken to call and let me know about the appointment details. Thank you so much!!

Rude and unprofessional employees. One of their employees (Kate) hung up on me and when I proceeded to call back 5 times she looped me back into their phone tree system. Ask for the owner Thomas Rogers and they will tell you, you are not allowed to speak to him. But, do not provide an email address for him to send a complaint. How is this owner to know how his employees are treating customers if you let him know. Good luck dealing with this horrible company. read more

Aexa was great! She helped me navigate my tenants bill and transferred it over to the appropriate parties. Very nice helpful and sweet.

They are super professional, polite and accommodating. Right in time too and great at communicating (calling and texting).

Awful customer service. Putting my email down for another resident billing me for two different addresses. Hard to get a hold of billing. Awful! read more

Would recommend. The technician arrived quickly and completed the job fast and efficient!

We were scheduled for service by out HOA on a date we were traveling. We contacted Luis who added us to another day on their work schedule without a problem. He was so professional and easy to work with. Alex showed up on time on the new date and got everything done quickly. We really appreciate it! read more

Luis was accommodating with our many back and forth phone calls and texting. The visit to inspect/set up the water meter was brief, and it's done. read more

amazing service and service call with Luis and Omar. very knowledgeable, patient and took the time to make sure all issues with my meter were resolved. thank you! read more

Ron at California Sub-Meters helped me a couple times recently. He was very knowledgeable, friendly, and patient. He helped me setting up my internet account in time so that I did not have to wait for the very first paper bill to set things up. He also went beyond what he had to by offering to mail paper bills to my tenants so that they could be on the same page paying water bills. I feel my requests were answered thoroughly, my problems were resolved completely, and recommend Ron to anyone who needs help at California Sub-Meters! read more

I just spoke to Ron trying to figure a whole bunch of stuff on their site, which I personally believe is not very user-friendly. He was so patient, knowledgeable and friendly, and walked me through the whole process. I wish there were more people like him in the Customer service sector. read more

I called Cal Submeter on how to apply for service in my new location. Ron who assisted me is very patient , knowledgeable, and pleasant to provide me with detailed information on my plan to relocate. He is so well informed on how to deal with the seller when seller is a developer. Definitely recommended him as a good asset to the company. read more

California Sub-Meters - Billing Services Near Me - San Diego, California

I just got off the phone with Ron (from Arizona). What a pleasure!!! I received the best customer service from Ron. I had a few technical difficulties with the Ca Submeter website and he helped me with all my problems and questions. Such patience and awesome positive attitude. I put off calling not wanting to deal with the stress these calls can sometimes bring with online customer support but I will never hesitate with Ca Submeter. I'm an older customer and I have difficulty with technical issues but Ron just spent all the time needed to help me today. Please give him a well deserved High 5!!!! read more

Spoke with the rep by the name of Kassandra today.. super friendly ....she easily figured out how to fix my issue and help me set up my online account , way to go above and beyond!!! read more

PAMELA KNUTSON Sales & Marketing Manager New Accounts Thank you Pamela For your help yesterday with my water meter leak. You stayed with me until The end, secured a plumber for me and took care Of my problem and supported me Until 8:00 pm That the work was finished. California Submeters is lucky to have you. read more

I talked to Aixa she explained everything in great deal. I appreciate her patience in our situation with military family. She went above and beyond and returned my call quickly read more

Ron Cox has been superb setting up my account today. We encountered a number of set-up issues and he not only logged in on his weekend to take a look, but also went 'over and above' to call me around 8am today (Monday) to ensure I could log into my account. Please sincerely thank Ron for a great job done! read more

So relieved to my HOA community is now with locally owned and operated CSM. Super friendly and helpful and very responsive. Shout out to Virginia who has great follow-up and helped get my online account set-up today. Initiating service at my home was a breeze; the team arrived a few minutes early (no hanging around all day waiting for home services technicians to show). They communicated the process clearly and completed the job effectively and quickly. Would give them 6 stars if I could! If you're considering switching to a new submeter company - you'll DEFINITELY want to check out California Sub-Meters. read more

Today, we had the pleasure of talking to RON COX of Cal Sub Meters (CSM). He is extremely knowledgeable and experienced at his role on behalf of CSM. He patiently and gladly provided the assistance we requested; RON is also to be commended for his passion and skills. He made working with CSM truly pleasant and efficient. As a customer of CSM'S water metering service for HOA'S and now for approximately 25 years, they get it right the first time. We are now adding RON to our list of outstanding employees at CSM. read more

Cal Submeters under the Manager of Omeed is wonderful! They came and installed some water meters to our condo community. They are very professional, respectful, and really understand the water system. The technology installed is great and it is such a useful resource and tool to track water. I so appreciate them answering all my questions. I would choose them as a company to do business with. They also provided recommendations that will help with keeping water in your home more efficient. Thank You Cal Submeter! Looking forward to doing business with you! read more

Paid my bill over the phone. Spoke with aixa and she was so helpful with all my questions. Very kind employee. Very reliable service and Great customer service read more

The senior accounts payable Melantha Carter is WONDERFUL. She was able to help us with billing, setting up ACH and when We moved removing the ACH. She was informative, quick to respond and exhibited great professionalism! THANK YOU! read more

I just spoke with phone representative Aixa with a billing problem. While the office is VERY short staffed.....she was beyond courteous and patient with me. She took time to answer all my questions despite the fact she she was the only one available today. Thank you Sub Meters, for employing Aixa. She sure knows her stuff. Made my day!!! read more

I reached out to California Sub-Meters to set up new service. I spoke with Aixa who proceeded to clearly and concisely assist me with setting up my tenant's water account. Aixa represented California Sub-Meters with excellence. They are blessed to have her as an employee Becky read more

Robin from accounting provided us excellent service. We needed help understanding a water bill for a tenant and she graciously took the time to explain and provide calculations for us. Dealing with billing from utility companies is usually such a headache, but Robin made it super convenient and easy for us. Every utility company needs a Robin! read more

My fantastic experience working with Melantha at Calsubmeter changed my mind about customer service. I've never had a customer service provider take the time to follow-up call and ensure I was happy with my service. She above and beyond what was called for - during a hold no less. I had been very frustrated at the registration process. But Melantha made sure I would not go past due on my new account. Please call her if you need real help, not just a voice mail. read more

If you can avoid it, DO NOT live at a place that uses this company!! CSM- CAlifornia Sub-MEters: this is not a sanwich shop-- is a total rip off utility company. If you go on vacation for weeks at a time your bill will always be the same high average every month. We sold our house and was physically gone for 2 months. When escrow closed we got the final bill for $100. When I asked how this could be they said someone must of been stealing my water or I had a busted pipe. Impossible: we had an inspection for our home buyer. ANGER!! read more

I have recently been having trouble getting my bill from the Calif Sub Meters and I called a couple times but today I got a hold of a person named Ron and he was so helpful and showed me how to find all statements on the website and further explained so many more helpful things to assist me. Usually people aren't that helpful and just give you a quick answer just to get you off the phone, but Ron was above and beyond in service and I just wanted to acknowledge that! Thanks so much for such professional service. read more

I received a courtesy call from Ron informing me that the pattern of water usage at my rental condo was highly indicative of a water leak of some kind. He explained the problem very clearly and told me some simple steps to try to diagnose the problem myself without calling in a plumber right away. I found the problem and had it promptly fixed. If he had not called, I would have been completely unaware of the problem and the water bill would have been outrageous. I called back a month later to check on the water usage and water bill and Aixa did a fabulous job of explaining how the billing works in a sub-metered condo setting and gave me suggestions on how to monitor how much water had been used in the past month. I must say that California Sub-Meters employs the nicest people. Customer service is first class! read more

Sold my condo. I called them 2 weeks prior to close date to ensure that billing responsibility would transfer. Didn't happen. I received a bill for the full 2 month period. Bill period included 3 weeks with the new owners. Bill was changed and pro-rated. Would it not make more sense to read the meter (like SDGE does) upon close of escrow so I'm not paying for the new owner's water at their consumption rates? Makes no sense the way they do this. Very unfair. The reason for this is that submeters is not able to read meters at close of escrow / change of billing responsibility. They are only able to read meters every 2 months, regardless of change of ownership...uh, why can't you read meters at close of escrow? Answer: You don't want to pay for it. read more

Many thanks to Robin at California Submeters who called me when my water usage and bill had a dramatic change due to a hole in a pipe. The pipe was in the landscaping and the problem could have gone on if Robin had not taken the time and interest to call to walk me through reading the meter and helping diagnose the problem. The pipe is fixed. Water is conserved. Again, many thanks. read more

Called to inquire about my billing cycle, estimate monthly, estimated due date to update my monthly bill schedule and had the opportunity to speak to Ron Cox again. What luck!!! He was just as AMAZING and HELPFUL as our last phone interaction. A true customer service gem!!! read more

My brother passed away and I needed help making sure that his water/sewer bills were paid. I called California Sub-meters and talked with Aixa. She was terrific. Not only was she compassionate about my loss, but she was efficient about getting me the invoice I needed and making sure that future invoices would be coming to me. I have spoken to more than 40 different people regarding my brother's estate and Aixa was by fair the nicest, most caring person. I don't live in San Diego but I can tell you that Aixa is special and I hope her company realizes what a gem she is. Betty read more

I was able to quickly resolve a past billing issue and the speed of the fix was amazing. Responsive and helpful. Thanks Aixa and Melantha.

Aixa is so so helpful! Thank you so much Aixa for always helping me with any issues I have! Great customer service skills and always friendly as well :) read more

This company overcharged its subscribers. It adds an additional $10 to the bill as a service fee. When I inquired about the fee, I was told that it was so someone could read the meters. It really takes$10 for a person to read each meter? Those Meter readers must be very well paid. There is also a charge of 2.98 to pay electronically. Again, completely over charging their customers. Also I cannot have an online account because there is already someone registered to my address. Problems processing the payment too. What a lack of customer service and an amazing rip off of customers! read more

Nikki provided excellent customer service. She called and let me know my invoice was returned in the mail as undelivered. She wanted to verify my address to send it out again. Payment was due soon, so she let me know the amount so I could pay it. She also helped me set up auto pay so I won't have to worry about missing additional payments. Thanks again Nikki!!! read more

California Sub-Meters is an Awesome Company with Great Employees who are Proverbial Professionals and Nice too! Last month Mike came by, checked the meter, said another one was needed and today He installed a new one after getting the approval on the installation order. He also arrived way before 11 am to 2 pm time frame! He installed the meter and was done in a matter of minutes! Thanks, Mike. Great Job. Robin also is a credit to the company, as is Monique. All the people I've had to interact with at Cal Sub-Meters have been pleasant and easy to talk to. Sounds like a Really Great Place to Work. They get the Job Done Efficiently and Quickly. Haven't had an opportunity to converse with Pam, but if She is anything like Mike, Robin, and Monique then this Company continues to be Awesome! Thanks to All ! read more

I had a problem but they change the person that was helping me for Molly, she did a great job, she resolve everything in one day. Thank you very much! read more