My wife ran out of propane while I am out on an extended deployment that I originally would have already been home from (9+ months). Knowing that this required a leak check, I scheduled it and provided my wife's phone number for them to call when they were in route so she could leave work to be there, as required. They never called, so they filled the tank and locked it. I scheduled an urgent leak check for the next day, which they tried to charge me over $200 in fees for when there would've been no fee if it had been same day. They never called and never showed up for the leak check. I was told that the service department will call me to reschedule. They never called, I've been unable to get anything scheduled, and my wife has been without hot water for over a week! Treating customers like this is complete crap! Do not EVER do business with this useless company. The leadership of this company should be charged for fraud and scamming their customers. read more

DO NOT USE!! Amerigas took us off automatic fill without telling us. Let us run out of propane. Then required $350 charge + $150 charge to deliver the next tank sooner than 10 days. No customer service at all. read more

This is the absolute WORST company. Do not do business with them. They do not have anyone that can help you EVER contacting them is a 40 minute process just to get someone from a call center. read more

THE WORST!!!!!!!!!!!! BEWARE!!!!!!!!!! My experience: 1. Wouldnt do an emergency propane for a fill in February so my pipes froze, and my house was demolished with $100,000 worth of water damage 2. When I first created an account and started services for my new home, they simply didn't do it after several calls to verify. They sent out a guy to my house three different times, threatening to turn off my propane if I didn't start my services. My guests were not appreciative of the intrusion even when I asked them to never have anyone bug my tenants again and it kept happening. 3. I cancelled and switched to All-State Propane because of #1 reason, their tank was removed by All State and put on the street, after I cancelled my services. YET they are still charging for filling up a tank that is not there FOR THREE MONTHS NOW AND THEY CLAIM I NEVER CANCELLED. I have called and emailed and canceled months ago ONE SEVERAL OCCASIONS because Im shocked every time I receive another bill. WHY AM I BEING CHARGED STILL, AND WHO'S TANK ARE THEY FILLING ON MY DIME??!! HORRIBLEEEE! read more

This is THE WORST COMPANY IN THE WORLD!! Avoid at all costs. They are the most poorly run company ever; I don't know how they stay in business. It would take pages to describe how badly that company is run. They are expensive, unreliable, non responsive, they never notify the consumer that there might be a problem, which is more than likely, something they did or did not do. They out source to Asia for their customer service and their entire system is extremely either outdated or in severe need of updating. Just avoid them at all costs. If I could give a negative rating, I would!! read more

I ran out of propane to my house - my bad. I moved to the house June 2021 and had no idea about propane. Again my bad. Amerigas came out yesterday to fill the tank, it's not full. But, it's not reaching my house for some reason. No heat, no hot water, no shower since for three days now. I called them after the delivery yesterday, I called them first thing this morning and just chatted with someone. They have me scheduled for TOMORROW for someone to come out. This is ridiculously bad service. I'm thrilled they came out to fill the tank on short notice, but it does me not one bit of good if I can't use it. I guess I'll go put another coat on read more

If you have any problems with billing about all you can ever talk to somebody foreign that does speak English, but it's a waste of time

Only one star because it doesn't allow zero stars. The worst in customer service. Looking for propane, find another company.

If I could leave less than one star I would. They aren't even deserving of one star. Ordered my propane a week and a half ago and was promised a delivery date and still haven't received my order three days after delivery date! Worst customer service! They are in the Philippines to top it off! Everyone on the same property as me has changed from them to other propane companies and are way happier!!! Save yourself the stress of dealing with them! read more

This "company" is most likely doing something illegal and I hope there is some kind of investigation going on. At best it's a scam. I've never seen any business have so many consistent one star reviews for such similar problems. Check out the Yelp pages for their other locations, and you'll see it's all the same. It's like they're following a playbook or something! I've given up on calling them to figure out the bills that make no sense. I don't think they actually care to solve any problems. I really think they make money by just making up bills and then trying to scare people into paying by threatening to cut off service or assessing huge late fees. read more

Scam Company, Go with someone local. They use offshore account reps that know nothing, they overcharge and are a shady scam company.

This company is absolute trash! They have a new "policy" every single time I call and swear it's been policy "for as long as they have worked there" We cancelled finally after having issues for well over 3 years. They flat out lie to you and over charge for propane. Lots of hidden fees that they don't tell you about so they can charge you late fees when you don't pay. They will take my money no problem when I pay for my propane but refuse to give me information about why my delivery is late because I'm not an account holder. I'm so happy we pulled the plug! Amerigas is $2 per gallon more expensive than 4 other providers so far! read more

I accidently ran out of gas to the house and paid 300 for expedited delivery only to have then disconnect the line after they filled it. I spoke with someone who finally told me if the tank was low a leak test is done, and someone needs to be home for that. No where did it state I had to be present or I would have made arrangements. I called after the delivery and they scheduled me for the 25th to have someone reconnect! I have no heat, no hot water, no way to use my stove it's ridiculous read more

I understand the 1 star reviews. Their system is really bad. I've talked to 6 different people, have gotten 6 different answers, multiple promises that aren't kept, been handed to the 'escalation team' who never responded. Worst customer service ever. The only bright spot was the driver who couldn't help me, but at least call me back and gave me an honest answer. There is just no reason to be so bad at this. They could easily be better. read more

Amerigas sheisters, scam artist operation. They charge for services they don't provide. Fees and more charges.You are asking for a living nightmare by using their "services" that they do not provide! RUN! You are better off taking a cold shower and freezing in the winter. read more

This has to be the worst company to work with. We requested our tank to be filled.Supposedly they came to fill our tank, confirmed and billed with no notification and no confirmation from our side. The tank was never filled. We have been trying to get our money back with customer service for 2 months now and it's just a disaster. Don't work with this company. read more

This is a large corporation that has all of the "large corporation" problems, but even worse. I waited on hold for 30 minutes before I finally hung up and tried again later. I've been treated like dog crap by them before I even became a client and their policies are custom tailored for their benefit only. They really don't care about the customer or provide a customer service that is customer focused. They just want to make their money and since they have such a clinch on the market, unfortunately their bad business practices go un-checked. Try to find an Amerigas business on Yelp, in any city, which has more than 3 stars. You probably won't find it. read more

Exchanged my tank at Walmart. It only had 15lbs propane in it but worse yet, the tank valve leaked. Completely useless and dangerous. Learned my lesson. I wont be using this company anymore. read more

I'm just wondering how this company are still in business. Initially they showed up when they said for the first 'service'. They forgot to connect my oven . I called back to see when they could come and finish the oven another week . First they told me $175 on the phone. Then when the technician finished he showed me a $225 invoice. Somehow they charged me $450! Unbelievable that no one could tell me why. I pay the entire bill and they tell me they'll look into it and get back with me..... no one ever contacted me. Low and behold the saga continues. My propane tank is on empty.....My fault for not keeping an eye . I call Amerigas they assure me for an additional $350 fee plus the cost of the propane they will be there with in 24hours . Of course they didn't show up and nobody can tell me the next day why not , 'your scheduled for tomorrow' is what I'm told again and again and again. I called 7 times !!! 9 days later they show up and charge me the $300 24hr emergency fee plus the $49 empty tank fee . $860 so I could take cold showers and have no range or oven for 9 days . Do yourself a favor and do not do business with this company , they deserve to fail. For the life of me I don't understand their business model. 'Just tell the customer anything but the truth and fee the shit out of them so they run into the arms of your competition. Brilliant strategy... Not! read more

Worst and most uncaring, condescending customer service ever! After raising their price from $2.65/gallon to $4.04/gallon in one year, they then charged me for a year's worth of propane in one month. I normally use about 1 tank of propane a year. I filled the tank in December for $1710, then it was empty again in January, $1648. Amy on the "escalation" team, I think, after calling me Maam about 30 times in 15 minutes then refused to consider a credit for any of the missing propane. It took 2 months of calling every week just to get her to call me back. She said there's no one to speak to above her. Wonderful. But, there is Yelp! read more

First time exchanging tank at Walmart. I expected it to not be filled all the way which was fine. What I did not expect was that the tank was expired almost a year. That's how they get you. You have to exchange it as you can't get it filled anywhere. So you never even get a full tank. I won't go back. Consumer beware! read more

Amerigas - Tank with date stamp - Propane Near Me - San Diego, California

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DO NOT USE THIS COMPANY IN ANY STATE YOU LIVE IN. Amerigas has the highest prices, the WORST CUSTOMER SERVICE. If you try to return the tank, it will take months to pick up. Then you cannot get reimbursed. They billed me after they picked up the tank and it was full of gas and they owed us money. I called and their call center is in the Philippines and no one has any authority to do anything. Then they transfer you to a "supervisor' but the call goes to a survey and then hangs up on you. Best way to reach them is to call emergency line; but even then they are an off-shore call center. WORST EXPERIENCE read more

If someone can tell me how this company is still in business, I need to know. Can anybody help me with my situation?. I cancelled my Amerigas account in February this year. I am still waiting for them to come remove the tank from my property. I have called several times, left voicemail and texts, even took last Friday because I was told they were coming to pick it up. No show no call. You should be ashamed of yourselves. read more

8 days without hot water with promises to refill propane tank within 7-10 days. When no one called or came as promised, I called again and was told they would expedite a new delivery order--yeah, 7-10 more days to wait. Amerigas is now my ex- company. My new company came, same day, two hours later on a late Friday afternoon, replaced my tank, filled it with propane and I am now with hot water and a dryer that works. Don't wait. Quit Amerigas. Better yet, don't even sign up! read more

I called to place an order to refill my propane tank on 9/19/22, I was told my delivery was scheduled for 9/22, no delivery occurred so I call and a representative told me it was scheduled for 9/26/22. I asked for a phone call an hour prior to delivery as there was a gate which is often mistook for being locked, no call, no delivery. This was an ongoing occurrence from 9/22 until today 9/30. This morning I spoke with Fran who confirmed my delivery was on it's way, I confirmed the gate was unlocked and able to be opened, I again asked for a call and I would meet them outside to open the gate of needed. By 2pm with no phone call, I called to find out a time frame for the delivery, and was told the delivery was rescheduled for tomorrow, Saturday 10/1/22, I was given an apology but no reason for the reschedule. My propane is now below 15% due to these reschedules. This is the worst customer service I have ever experienced. When you call you get routed to a call center, the representatives cannot hear you because of they other people in the call center, when you ask to speak to a supervisor, you are flat old told they can't help you so there is no point. Out of the 10 reps I have spoken to this week 3 have been polite and helpful, but still cannot seem to get my order delivered. I'm willing to bet if the CEO was waiting for a delivery he would be disgusted at how him employees are treating their customers. It is no wonder they have a 1 star rating. read more

Don't really want to review a review. It seems my frustration with Amerigas is shared my many others. I've been a customer for 25 years. For years we complained about leaking gas smell. Finally they replaced their(?) 1958 rusty 500 gal tank. Who knows how many gallons/dollars lost? Lately, their upgraded phone service is a joke. I've spent many hours waiting on hold? only to be disconnected! Totally unacceptable for a "public utility" operation. Only positive comment I can make is...all the drivers are always friendly and professional Big corporation? read more

They "don't offer emergency service in my area". Kinda says it all. Absolutely the worst customer service and they really just don't care. I told them come get your tank. read more

I can see how this company is the WORST! We just got a new propane tank for our tankless water heater. My neighbor said that this was a good company but now I can see how they got AWFUL reviews. I called the phone number because I am a very busy care giver to my elderly parents and Autistic son. I don't have time to mess with a web page that doesn't work! SO I put my phone on speaker while I cooked and cleaned. I was on hold for 1 hour and still NO ONE ever answered. We are now without hot water! read more

Worst company everrrrr Trying to make an order for two weeks now still have not got a delivery all I hear is excuses the biggest joke

Terrible service, rude dispatchers, sneaky business tactics and dangerous TANKS! We had called for fill up service at 25% before Xmas on the 15th. Apart from getting lectured that we need to call at 30-40% the dispatcher said it would be up to ten days before they could come out. OK no problem, I said, we will just conserve until then. 10 days later, no truck. No fill. So, I called again. Got the same lecture but was told they were really busy this time of year. Should be out soon! By Jan 3rd. Still no fill up. By this point we are completely empty and taking cold showers and also going to our gym for showers! When I called the 3rd time [on the 3rd] a woman named Toni said our stop wasn't even on the books!!!! She asked me who I spoke with? Not you, I said, another lady, the dispatcher thru the 800 number! So, now I'm told it will be another 10 days! AND...that we will have to pay $150 empty tank service fee charge...whatever that bogus BS means! It was then that I decided to look elsewhere and go with a new company. Within five days we are to receive a brand new [rental tank] and 120 gallon fill up for a much lower cost! I then cancelled Amerigas and asked them to pick up their old tank this month on the 20th since we have a new company. She said "ok...sorry to lose your business!" Well, the sneak attack happened one day before our new company delivered...get this...Amerigas sends a guy to fill up our tank even though we cancelled! We caught him before he filled up because he couldn't find our house- haa! And I am not blaming the poor delivery guy, he had no idea and just doing his job. He was very respectful when I shared my saga. The only cool dude of the company. Finally, just yesterday [over a month later] we got our new tank and gas delivered. When our new company checked the gas lines we learned that the Amerigas tank actually had a valve leak!! AND the tank we have been using [the "sea-mine"] is no longer being used by companies since it's out- dated! No wonder we were out of gas so quickly- yikes! ZERO stars to Amerigas for very poor communication, terrible service and dangerous TANKS! read more

Amerigas - The old, out-dated "sea mine propane tank" that has a leaky valve, compliments of Amerigas. Sure glad we cancelled their service! - Propane Near Me - San Diego, California

If you like fee after fiee after fee no customer service, high rates, and the absolute worst company for customer service on the west coast this is the company for you. I would not use this company ever again. Read the reviews, I didn't find any good ones. Choose wisley, there are alot better companys out there. B.T.W. I was with County propane for 23 years with no issues. Amerigas bought them out and it's been a joke ever since. Estatic to cut my ties with this company. George A.Allen Sr. read more

These guys are the absolute worst. If I could give them less than 1 star I would. Once they get your business, they jack up the rates they charge you for gas. If you are leasing a propane tank from them, you are held hostage to their ridiculous prices. One month they charged me $5.99 per gallon for gas when the market rate was $3.00. They charge you ridiculous additional fees such as tank maintenance fees but they don't maintain the tank. Don't walk away from these guys - run! read more

Amerigas Propane is a horrible company. we are on an automatic delivery program and they skipped a delivery. We realized this when we checked our tank. We called the company for an emergency delivery so we would not run out of propane during an upcoming ice storm. The representative said she would call us back with a time of delivery , but never did. 36 hours later, we have no propane and no one answers the phone. The probability that we will run out of propane during the ice storm is high. read more

The worse experience I have ever had with a company. I have been struggling with having their personnel correct my account to reflect that I have 2 tanks and of course I always get the "I will make a note for that" however it is never the case because every time I call it is the same request. They came to deliver to one tank and so I asked them to do both and they seemed to be confused Ana so they left. I had to call back to make another request to make sure they filled both tanks, but what do they do？they came when I wasn't home and only filled one. Now I had to schedule another delivery to be expedited 1 day since the 2nd tank was now completely empty. I specifically said to call me prior to coming but without any notice all of the sudden they txt me at 7am saying they couldn't deliver because the driveway was blocked. WTF when I called and I was super upset I asked to speak to a manager and this guy gives me a 1866 number that when I called it just went right back to their office, so his fix was just to talk to someone else. Worse customer service ever. read more

A week ago they finally came to pick up their tank, after it had been left on my property for 6 months. They called to arrange the pick up, scheduled it and no showed all three times. Their service is poor at the very best. They also charged me for services I did not have, and then when I would not pay added late charges to my bill. Then they wanted to charge me to pick up their tank. Finally, they came and got the tank, but the day before had forwarded my account to a collection company for money I did not owe them. These guys are vile, their business practices are shoddy, their customer service is non-existent and their propane is ALWAYS more expensive than the competition. Do not use them, and if you are so inclined, run, in the opposite direction as fast as you can. Terrible company all around. read more

This company is horrible. Not surprised to see such a low rating. We just moved into a new home and needed them to refill our propane tank since they were the company that previously serviced it. We spent so much time trying to reach them and leaving messages, and were told we would get a call back which never happened. Do yourself a favor and find another company that cares about their customers. read more

THIS IS 1 STAR TOO MANY! I called AmeriGas 23 times before I got my delivery. I was promised a propane delivery "for sure tomorrow" 11 times and it never came!! I paid $700 in advance on Dec. 8th because that would make delivery "faster"... it took 3 full weeks of pulling teeth before I went around the call center to get service delivery. I was escalated to "emergency delivery status", meaning 24-hour delivery and it still took 2 weeks. I literally spent 10 hours (NOT an exaggeration) on the phone with AmeriGas and never spoke to someone in authority or a supervisor. If i had not found a service person who worked for the old company that was bough out, I might never have gotten a delivery. I spent $500 of my money to bring gas tanks to my location so that i would not get sued by the tenant for not having heat... or have my pipes freeze. What a cruel and disastrous company with no one in the USA to speak to. This was criminal behavior. read more

Hired this company because neighbor and I shared the tank. It has been 3 years and always had gas in the tank. The issue was my neighbor has 5 family members and me, well it is only me and we were getting the same charge ($157 MORE/LESS) I was only using the gas for showers. All else in my house is electric. My neighbors use it for almost everything in their house. So I canceled on March 19, 2022 and guess what? They send me a bill every month like I did not cancel it. Wow, so I call them and ask them to stop charging me. They don't! I ask them "what does my meter read?" They don't know. Where is my $200 deposit? I asked, and they seem to forget to put it in the mail. "If you want to cancel we will charge you $150 or so." They are very good at threatening I guess. Fine, I told them, take it out of my deposit, "what deposit" they said. Arrgghh month after month is a headache. Horrible experience, be careful. They don't read your meter monthly and they don't care if they overcharge you. Good luck. read more

El cajon office service is really bad supervisor never available to answer questions they always busy or out the office and the service is bad i wont recommend to any one if i know before i never required they services. When i called the office amd ask for the manager or supervisor she always on meeting or out of her office. read more

Better choice is pacific coast propane. I am updating my last review. Amerigas got back to me and said they would give me a refund for some of the charges incurred while our house was under construction. They also said they would pick up the old tank. I will update when I see the refund and the tank is picked up. Fingers crossed. Maybe their 1.3 yelp rating will get them to have better service. read more