We stopped in to shop for a new front door and had a great experience. Caesar helped us choose the perfect door and guided us through customizing the glass so it matched exactly what we were looking for. Even though it was a special order, the door was ready the very next morning, which really impressed us. We also purchased the hardware for the door while we were there, and everything came together beautifully. The staff clearly knows what they're talking about and made the whole process easy and straightforward. Very happy with this place and the service we received. Highly recommend. Will add pictures once it's installed read more

Terrible customer service. I inquired about an entrance door in early January 2025. After no response, I called and spoke with Lesley, who asked for the specs and confirmed she received them by email. Two weeks later--no follow-up. I reached out again and never heard back. If you can't take on new projects, just say so. The lack of response after confirming receipt is unprofessional. End of Feb 2025 and still have yet heard back. read more

When we remodeled our home, we worked with Desi Arceo at Advance Door Products. He was very knowledgeable and we appreciate all the time he spent with us. read more

We remodeled our house and purchased all of doors from Advance Door Products, and couldn't be happier with the experience. The customer service, turnaround time, and pricing were all great. Desi was fantastic to work with. He made the entire process as easy and seamless as possible. Recently, he went above and beyond when our contractor didn't install our front lock correctly. I went back to ADP with the issue, and Desi immediately came up with a solution. He provided a new lock, key-matched it our existing keys, and even showed me how to install it myself. Thanks to him, we didn't have to rekey any of our other locks. It was great to have this level of service and attention. I highly recommend Advance Door Products to anyone looking for quality products and exceptional customer support. read more

Something about this place is screaming run away. I went here looking for a door and the guy there was very unapproachable and looked like he was forced to be working there. Did not provide any customer service but rather gave me websites to check out and told me it takes a month to get a quote! Not sure how this business can be sustained with staff like this and quoting timeline like this. read more

Customer Care, Great Service, Going the Extra Mile We purchased a door from Advance Door Products. Everything went very smoothly. The door came in two days. Unfortunately, after we picked up the door we realized the key hole was a little different from the original one. I called Lesley, of customer service, immediately. I was very anxious. Lesley said her boss, Desi, would come to our house and take a look. Desi, the store manager, came very fast. He looked at the door and said he'll take care of it. He took the door away with him. Another two days later a new door with the right size was ready for us to pick up. When you work on construction, often things don't go right. But the way they take care of their customers is a breath of fresh air. We want to thank you for his customer-first attitude, knowledge, price, and service. Thanks Advance Door Products! read more

I came in here with zero knowledge of doors. But walked out with all the information I needed to upgrade my doors. I was fascinated by the great workers in this place! All of them were super welcoming and made me feel at home. Specifically the worker who stood out to me the most was Lesley. Lesley not only was extremely patient with me, but she made this experience run so much smoother. I now have a beautiful high quality door installed. I am 100% satisfied with the whole process! Thank you for educating me and giving me guidance to bringing my vision to life. read more

This place have amazing service, they deliver the doors and casing to our home and install it on time. Very professional and clean. They provide me the best price from all the rest of the stores around. Highly recommend the place. Thank you very much. read more

I have been working with Advanced Door Products for over 15 years. They have supplied doors and windows for my remodeling clients and continue to provide stellar customer service and competitive pricing. read more

I wanted to order a front door from them and after 3 visits to their store and multiple phone calls Jesse (owner) encouraged me to get our front door somewhere else. Jesse was very rude to our contractor too. This is NOT a way to do business! I am so disappointed with Advanced Door Products! Do not do business here! read more

Do NOT come to this place! They are very crooked and do not know how to provide accurate estimates. I requested an estimate of a door and provided all of the specs and design that I wanted. I then inquired if they can send someone to take measurements, looking at the other reviews I have seen that it was no issue. Jessi (Male) the owner came to initially take measurements and later informed me that there will be additional charges to cut the door. I was told by the representative that there would be a charge for 1 cut only. Fortunately, I didn't proceed giving them the measurements myself otherwise they would have proceeded to make the door and it being completely wrong. I then decided what the heck, I'll just pay the extra charges that was NOT initially mentioned to me. So at this point I'm already breaking my back to this company. I then called back and spoke with Jesse (male) the owner he then proceeded to mention "Because my time was wasted I will have to charge $75 to come there". That truly shocked me how these people especially Jesse treats customers. His workers need more training before making promises and ensuring their work. Overall, very bad customer service. BEWARE!! Take your business elsewhere where the staff and owner will treat customers with respect! read more

Don't buy from this place. They don't care about customers. The products they sell are poor quality and they take zero accountability for their flawed products. They actually come to your house and blame the situation on you, the customer. Don't waste your money. read more

I wish i can give negative rating. I have been referred by my contractor to purchase doors, so we both went and purchase the door with my dimensions paid $750 for two doors 1" frame pine wood. When i get it installed in my daughter's room, next day my daughter went to collect the door the door was about to fall on her head, luckily she escape. When i check the door it split near by rail support. The door was useless and it's custom so cannot reuse it.. when my contractor went to request for replacement, it is not their responsibility and also he offered stronger wood door with discounted price, later after owner came he said he can not even give discount. And want me to pay another $400 for the stronger door. My contractor was unhappy and brought the door back. We end up installing door from home-depot. 1-qt inch thick strong and half price then this seller. Please don't buy material, or confirm the material before purchase, bcz i had informed from catalog with sketch only of the style read more

Advance Door Products - Windows Installation Near Me - San Jose, California

Not sure what the negative reviews are about. Everybody that I ran into (Desi, Sylvia, Cesar, Justin? (in the shop), and the delivery guy) were all fantastic! Also prices are a little better here. Happens to be at ground zero for remodeling with Bullnose Tile and Demetra cabinets just down the block...which is how I found them. Details: I know that everyone is busy remodeling, however two other door shops were "busy" and couldn't give me a quick quote on a simple 30" pre-hung door and a 36" slab door. Went into ADP, and spoke with Desi and Cesar who were knowledgeable and helpful. Purchased 5 pre-hung doors and 10 slabs before the other store even got back to me with a quote. Fast forward 4 months as everything in our remodel was delayed. I now had space and needed the doors quickly. Spoke with Sylvia and Justin? and they got the bipass door handles routed in the woodshop within the day and delivered the next morning. Delivery guy was friendly and helpful. Couldn't ask for more! read more

Jesse and the team at advance door products were fantastic. We had a unique situation that required a highly skilled installer to put in our new front door and they did an excellent job. A week or so after it was installed we had to have them come back out to fix an issue that another contractor caused to the door. They came back out within a few hours, fixed the issue, free of charge. I really appreciate when a company takes pride in their work and this team does. read more

Take your business somewhere else, these guys are rude and do not respond back to you unless you keep bugging them. took four months countless calls to deliver one door read more

We left a message on a Friday afternoon saying that we wanted to go ahead with a $3300 order with them after getting a quote. By TUESDAY AFTERNOON they still hadn't returned our call. We're so happy that they have so much business that they can ignore potential customers. If they're not returning legitimate calls, then I have to wonder about their work. read more

These guys are awesome! My girlfriend and I just bought a home, and we wanted our double front doors to look good, as well as provide security, and we wanted to do all of that on a limited budget. We visited almost every door and window shop in San Jose; however, Brady was by far the most helpful, and customer service focused. He took the time to understand what was important to us, and showed us a few options that would meet our needs and our budget. He also took the time to answer our questions, and explain the differences between each door. No one else offered the level of expertise or customer service, so we were confident in going with Advanced Door Products. Once we picked our doors, it took a few weeks to get them delivered, and Brady's team even delivered our door to a finisher in Gilroy who was going to spray it for us. They didn't even bug us about having to drive all the way out to Gilroy as opposed to our home in San Jose which I thought was a very nice gesture. We bought our house from a contractor who told us he would install our doors as long as we purchased them, and long story short, the installer did a poor job. He lost some of the items that Advanced Door Products delivered (7 Door Savers), and I called ADP to let them know that the 7 Door Savers I ordered were missing. Jesse, the owner, said he checked with his team, and his team told him that they put the 7 Door Savers with my order (which they did, but the installer lost them and didn't tell me); however, he believed me, and gave me a full refund. He basically shielded me from my installers negligence. I later found the 7 Door Savers (the installers accidentally kicked them in a bush), and let Jesse know, but the fact that he refunded me 100% despite his team telling him that the products were delivered is a testament to the level of customer service these guys provide. The installers did a poor job, so I had ADP come out to install a peep hole and the inactive door handles, and they couldn't have done a better job. They did what they said they were going to do, had great pricing, and even better customer service. Overall great experience! Thanks Brady! Thanks Jesse! read more

The staff was friendly and helpful but my (pretty expensive) doors were not perfect. Despite being custom made prehung doors that they came and measured for, the pre drilled holes for the bifolds were too small and some of the doors were too large after being painted. That is too tight of a fit in my opinion as clearly primed doors are going to be painted. Also two doors had to be trimmed along the bottom. Finally, we talked about my plan to hang panelling on the front of some doors and we discussed that the frame would have to be adjusted to accommodate this. Unfortunately when the doors arrived I saw that this had not been done. When we complete the downstairs remodel of our house I will likely order from them again so that I can have a consistent look but I will make sure to check their measurements and order far enough in advance that I can have any errors like this corrected before install date. read more

Hi guys ur service is very bad. Also ur way of talking is very rude. So stop ur business okay. Last 4 weeks I order 1 window, now you said delver wrong location. Very bad read more

I purchased an entry door from them. The product is OK and arrived on time. The owner is very inflexible and they have poor customer service. read more

Jesse and the team at Advanced Door Products are what you want when you're in the midst of remodeling: professionals that know their products inside and out. We were replacing every door in our home and needed to get a particular look across the entire house, for internal, external and pocket doors. Jesse was able to identify several options for us in terms of fit, finish and value and delivered on it on time (or ahead of schedule). They may not be the cheapest in the neighborhood, but they're definitely one of the best. read more

Good customer service. I bought 3 doors here. They custom framed the door slabs. Nice friendly owner.

These guys are good. Very professional. They showed up when they said, they explained things and gave me a quote, then the door came as promised and they installed as scheduled....... Everything went as they promised. No hidden charges, no delays, no excuses. Very good to work with. Every contact with them was good --- owner, office staff, installers, etc. ... Good, honest people. read more

Had a fiberglass french door replaced in my home. Multiple issues with ADP. All avoidable. The day before the agreed installation, I called ADP to find out when the installer would be there. I should have not had to call them to find out. The sales person took that opportunity to tell me there were no screens for the sidelights. After thinking about it, I called back & told them I didn't want the install until they could do the job completely.The sidelights are the only window openings in the room & they're used every day in the summer. 2nd issue was the screens were about 1/2" too small in both the vertical and horizontal dimensions. Since they're tall, the rails of the screens were bowed when the screen was put in, so they were in an hour glass shape. The metal screen frames were stark white, not oiled bronze as I had specified for the door hardware. The rest of the door hardware was the correct color. Lastly, the grooves in the door frame that the screens fit in didn't have flat bottoms, so they weren't deep enough & the screen fasteners (4 metal horizontal posts) fit too close to the edge of the frame, where the holes for them immediately tore out, rendering them useless. In short, there was absolutely no attention to detail on this job and the workmanship on the door frame was poor. ADP claimed the screens were made by a 3rd party that "didn't pay their workers very well". Hmmm. I didn't contract a door installation with their 3rd party screen maker, I contracted with ADP. For a nominal credit for the screens, I made my own. Correct size, correct color, correct fastener system. I can't recommend. read more

We wanted to replace our front door and contacted ADP. Brady came promptly the immediate next day and educated us on the doors and helped us choose the right door material. He was very professional and prompt in his service. Once the door arrived, the installation was smooth and perfect. He even referred us to a good painter. All in all we are very happy with our door and the installation. We'd definitely recommend ADP. read more