Through persistent efforts I was able to get from the web a local phone number for the Fedex hub at…read moreTroutdale, OR serving the Portland metro area. My attitude admittedly was not positive. My package (camera from NY) had been sitting in Troutdale since the early morning hours of Monday and it is now Friday. From using the Fedex tracking system, I had gone from scheduled delivery on Tuesday, to scheduled delivery on Wednesday to "no scheduled delivery" by Wednesday evening through Thursday. Fedex's tracking system is very frustrating too work with and obscures accurate information and contact methods. So you get the point I was not a happy camper when after a short wait I was able to get through to the Fedex hub manager in Troutdale. What I found was a stressed by very courteous and professional response by the manager as we worked through our conversation. He and his crew had just endured the most difficult week in his 15 year tenure at Troutdale. I am located in Mosier near Hood River in the Gorge. We had lot of snow but not ice. The manager patiently explained to me that he had trailers frozen by ice that took 3 days and $200,000 to get freed up. He had employees stranded there for 72 hours. The ice storm had been horrific at the west end of the Gorge. Traffic was moving fine on I84 but that did not help Fedex in Troutdale. After explaining the the background, Josh, the supervisor's name gave me a firm estimate when they would get to the trailer my camera is located in and arranged for me to pick it up at the sub station in The Dalles so I wouldn't have to depend on local delivery, tomorrow, Saturday. Some things to note. Josh is faced by similar frustrations as customers with Fedex web services. They give him no method of putting out real information of what it's like on location. Second, and most importantly, Josh could have passed me off to another employee. Instead he responded with respect, courtesy and a professional response to address my concern. I have every confidence that he provides good leadership to his crew and inspires good work effort on their part. I salute Josh and now empathize with the conditions he and his crew work under. Thanks for reading.

If you have something coming and it lands here... Be…read moreafraid... Be very afraid.... Be very very afraid. It aint coming. I have had EVERY FedEx package that EVER landed here result in a refund from the seller due to never delivered. They ALL said they left the facility and were in transit. Must be a black hole just outside of town. Because it sucks the packages into "Bills" house for listing on eBay.

Micah helped me out when I was in a crunch. He answered my call after hours on a Friday night for a…read morejob that needed to be done on a Saturday! He was professional, responsive and a delight to work with. Thank you Micah for helping helping us out and going above and beyond. Will definitely keep you in mind for future courier needs while in Portland.

From the owner: At Rocket Couriers, we provide same day 24 Hour courier services in the Portland Metro Area and…read moresouthern Washington. We specialize in medical (Lab) deliveries but are willing to transport anything that fits in our current vehicles! We are even willing to transport live animals, make food deliveries and anything your business needs transported! We are fast, friendly and dependable. We look forward to doing business with you!

Very professional working with both Nick and his team. Was also able to get someone onsite…read moreimmediately to address our issues.

Nathan is friendly and easy-going explained anything you have questions on and gets there Job done…read moreright. He turned it into a pleasant experience.

Excellent service! Friendly, timely, and professional. I would recommend and will use them again.read more

From the owner: Skilled in medical deliveries to surgical units. Professional and reliable service. Able to provide…read morea routed driver at competitive rates. Available for one time deliveries and business to business.