Worse customer service. Will not work on my Bosch dishwasher even with authorizations from Bosch. puts All the blame on Bosch - no parts but then Callahan's doesn't train their techs anymore. Listed on the Bosch website as authorized service company. Callahan's used to do all my appliance repair but won't in the future. read more

Spencer was wonderful, got our gas cook top up & running..He was very courteous, & diagnosed the issue, had parts ordered & came back to install. Highly recommend them !! read more

Spoke with Katie and tried to leave a message for the owner Mike. When I asked if she was the owner and let her know I'd like to speak with the owner or manager, she told me she wouldn't pass along the message anyway and cancelled my service call. I can't believe how rude she was. read more

If it was possible to give zero stars I would. I contacted Callahan's in early summer to repair a clicking stove. It's now October, we received a bill for $275 plus tax, the stove STILL clicks and every time we call to get a status check on when it will be fixed, Callahan's says they're "still waiting for the part." Don't expect to ever speak with Ron, the only Long Island repairman for Callahan's. Instead, your call is directed to an ill-equipped office staff at Callahan's other office in Dallas, Texas. Really? Dallas, Texas? It took me 3 months to find out that the multitude of calls I'd placed we're being answered in Dallas, Texas. Worst appliance repair company I've ever dealt with. Save yourself the misery and don't get started with them in the first place. read more

Do not use this company!! Get a second opinion if you choose them before reading this. My 3 year old LG fridge stopped freezing (kept cold but did not freeze). I called Callahans after I found them on LG's support site for techs in my area. They sent Spencer the crook to my house, he spent 20 minutes taking off my freezer door to tell me it was going to cost $900 to fix because the repair was out of warranty to due a leak somewhere in the lines or connectors. He said he called LG with his supervisor earlier in the morning and confirm the repair was out of warranty (HOW? you didn't know the issue before you came out and diagnose it) He did not look me in the face when telling me issue or the cost I had a off feeling about this experience. I called LG, they said it WAS under a 7 year warranty and they sent an emergency tech out to my house the next day. The LG tech was amazing took him an hour to figure out it was the compressor and repaired same day. These guys are crooks, I presume they were going to charge me $900 for the repair then turn around bill LG for the warranty service. You have been warned. I wish I looked them up first on yelp to see their 2 stars rating. I hope you read this before you called them to diagnose your issue. Cross Posting my self for coverage. You guys remind of when news 7 ran that footage on crooked AC repair men. https://youtu.be/uji8ACDgVGA read more

I wish I had read these reviews first. I have a Samsung refrigerator with water issues. The first guy that came out knew by looking at the refrigerator that the $300 motherboard was bad. I told them I didn't think so and I would not pay if it didn't fix it, it didn't. They replaced the pump, that didn't fix it. They then replaced the water tank and the heater for the water tank. They did not charge for the parts not needed but did way overcharge for the parts that I paid for. read more

Completely rude!! Every time I began to speak I was cut off in an obnoxious manner! I would not recommend doing business with them!!

I couldn't be happier with my experience...Ron from Callahans went above and beyond the call of duty! Not only did he fix my washing machine promptly, but he helped explain some of the idiosyncrasies with the Samsung front loading washer. He new so much about the machine, I was sold on my purchase all over again. I will definitely be calling him back if/when I have an issue with any of my appliances. read more

Washing machine went down and with a household of women needed it repaired quickly. I could only be home one day and despite a full schedule for their service tech they found a way to make it happen. Quick service and the machine was back up and running. Great customer support! read more

Great service - prompt, efficiency diagnosis of the problem and an exceptionally timely repair - no mess after CHRIS was gone, and he politely answered my questions about the repair process. It's refreshing to see an appliance repair tech that isn't just a parts replacer - CHRIS certainly knew what he was doing! read more

BUYER BEWARE! We had a problem with our Maytag dryer about 2 weeks ago in that it just stopped working. We contacted Lowes where we bought the dryer and they gave us Callahan's Appliance as a contact who had a low service call of $79.95. We were going out of town but set up the appointment since my sister in law was going to be there. The serviceman came and looked at the dryer. After some investigation he concluded that there was a problem with a copper wire corroding or something and it would cost $300 to repair. My sister in law said that was more than we wanted to spend and he left. When we got back in town we starting investigating the issue with the help of my son in law and Google. We found a common issue is the thermostat element goes bad due to lint build up. We found how to test the element by jumps ring around and that the test showed it was bad. We ordered the parts for about $30 and installed when they arrived. Dryer worked. It all took about 2 hours for a bunch of amateurs to diagnose and fix. Also, we found the tech tested the door switch by cutting the wires from the contacts versus popping the contacts lose with a screwdriver. We rewired... hmmm... $300 to fix. Sounds like a scam or a really poor technician. We will let the audience decide. read more

I called to request a repair to a broken oven door handle. The friendly technician came and looked, then said he would call back to see if the part was available. I never heard back, so I called three days later and was told the part is no longer available. I don't think it's fair to charge me $95 for basically a Google search. This has been a ridiculous and disappointing experience. read more

If they could let me give them a NO STAR I WOULD!! Bad Customer Service front office people seem bored and unhappy. Service tech Ryan came out three times could not fix my Refrigerator and he touted himself as THE MAN then they refused to come back and make it right. Don't use them don't call them. read more

Do not Use! Called them per Samsung recommendation for our dryer. Charged 310.00 for a part that cost 34.00. Repairman took 40 minutes to repair. Overpriced and a ripoff read more

I have trying and trying to have them out to check my induction range but was not possible because they can't work with my schedule even for 60 minutes time gap. Rescheduled and rescheduled my appointments 4 times to ask to be rescheduled again. Their slogan is that they can't guarantee that will be there at that time , always getting calls that they are about to drive to my place hours early than request time. My solution is just to throw away my range and get a new one so I don't have to deal with this sorry business again. Thank you Callahan for wasting my time !!! read more

Absolutely terrible company. Going through Lowe's for warranty service on our washer and dryer. The washer had error and wouldn't work properly. The dryer wouldn't stop running unless you open the door, inconvenient but still usable. Callahan's sent Steve out and he said our washer was dirty from using fabric softener, however we don't use fabric softener, we use dryer sheets. He then diagnosed the dryer as needing a new control board and ordered it. We complained to Lowe's and they sent a new company out to look at the washer and this technician said the washer had two sensors that needed to be replaced. He took care of it when Callahan's couldn't. Today Steve from Callahan's came with the control board for the dryer. He swapped out the control board then proceeded to tell me that wasn't the problem and apparently there are two more control boards he didn't know about and would have to order them. Now after swapping out a control board that apparently didn't need to be swapped out now the dryer doesn't work at all. I called and asked that they either get the right part today or bring the old control board back so we can keep using the dryer especially with Holiday week and Family coming for Christmas. She said they can't due to insurance purposes and risk of fire. This is complete and utter non sense. When I ask the lady at Callahan's for the owner John Callahan's phone number she refused to give it to me. So now we are calling Lowe's to complain yet again and get the warranty service set up through the company that fixed the washer after Callahan's couldn't. Merry Christmas to us. Contacting Better Business Bureau next. read more

Horrible Repair Techs . Sent out an apparently clueless 'Tech' to fix my LG Refrigerator Ice Maker. He broke off a part to the computer board, and then tucked the wires that were to go in that connector behind to board before putting the covers back on, installed the wrong Icemaker model, and then left. 2 Hours later the Fridge iteself is not cooling. How do I know he did this? Because the next tech was a LG TECH, and discovered what Callahans did. They have never called back either. Now I am on my second week with a Broken Ice Maker under Lowes Protection Plan, and back to the same problem as beginning, except now with replaced computer boards and other problems still. Stay Away from Callahan's at all costs! read more

I scheduled the appointment online; received a quick response from their appointment coordinator by phone; and the repairman , Ed, was prompt, helpful, identified the problem, gave me an estimate and was back in two days to complete the repairs. When he came back, he arrived on time, completed the repairs in 30 minutes and left no mess. I would highly recommend Callahan's and Ed!! read more

Lowe's recommended them when I was having issues with my dryer. The technician, Rich, called 45 mins before he would arrive. I greatly appreciated this so I wouldn't have to sit around and wait all day. Rich was very knowledgeable and polite. He took the time to explain everything to me about my dryer. The issued was fixed promptly. I would definitely recommend them. Rich is the best! If you get him as your tech he will go above and beyond for you. read more

We just had CALLAHAN'S fix a washer that has been broken for 16 days and we have had 4 different service calls.....Spencer was awesome. He diagnosed the real problem quickly and efficiently. Would highly recommend!! read more

I used Callahan's Appliance and dealt with both the NY and the TX office and my freezer was repaired promptly and efficiently. My only wait was for the part, once the new ice maker came in, it was installed right away. Its nice to have ice again since we are having a heat wave in NY!!! read more

We recently had one of our ovens that stopped heating. We reached out to Callahan's Appliance late in the evening, expecting to hear from somebody the next day. Except, we heard back from Mike Callahan in less than 15 minutes from my request. Mike's team was the most expeditious, courteous, and professional company I have ever dealt with. Their company focus is Customer Service, and they far exceeded our expectations. It is hard to 1. Find a responsive company 2. Find a customer focused company & 3. At a fair and reasonable price. Callahan's Appliance exceeds them all. They have earned a new customer and I will certainly utilize them anytime I have a need for repair service! True professionalism! read more

Called them as they are on LG's list as Authorized to repair refrigerator's. Talked to Patricia, gave her all of our info. She had us email John. Never heard anything for a week. Called back to see why we were left hanging, Patricia answered & said they had none of our info in the system. When I asked how that could be since she was the one who took it, she hung up on me. I hate to even give them 1 star. I told LG they needed to be removed from their preferred list, read more

I will absolutely use and recoommend Callahan's Appliance again and again! Not only were they quick on the service call, but they were friendly, professional, and thorough in explanation. Being a homeowner is definitely a learning experience, and I very much appreciated such detailed explanation when talking with me about my oven. I even learned how to clean it properly. I desire to maintain my home and be a good steward of my property, so it was with much appreciation that I received their detailed explanation. I also never realized how much I use my oven until it needed service, so I was quite impressed that Callahan's was able to service it as soon as I got home from work...on a Friday, no less! Then, their follow-up regarding my service was impeccable. Yes -- honest, reliable, quality businesses really do exist, and Callahan's Appliance Inc is one of them!! read more

Awesome rapid response to our "broiler" needs!! We had a party planned and needed our oven fixed asap! Callahans appliance was quick to order the part and arrive for repair as scheduled! The price was very reasonable as well! Thanks Callahans! read more

I did not have the service I expected when the Tech came over and looked at my dryer. I was charged a fee, which I was not happy about. The owners were nice enough to refund my money, which was only the right thing to do. More important, this speaks volumes about the credibility of the company. It isn't so much the money, but the principle that as a customer you are what keeps us in business and if we did not perform a service, you should not be charged. How many times do people stand behind their work and make sure that you are taken care of at all costs? You would not be in business if you had not built it the right way and at the same time it can crumble quickly if you lose site of making sure you take care of the customer. We want honesty and good service. We will pay for that. read more

Super satisfied with my service through Callahan's. I would highly recommend this company to family and friends. The service was fast, and the problem was fixed within minutes. John was very easy to talk to and he even made sure to walk me through exactly what caused the problem and how to prevent that from happening again in the future. Thank you for the helping hand John! read more

I needed quick help today with my refrigerator which was becoming extremely hot to the touch. There was an initial mixup in the arrival time of the technician, but Lauren contacted the owner of the company and together they arranged for another technician to make it out the same day. Eric arrived and quickly fixed the issue by replacing a faulty cooling fan. He was great, courteous, knowledgeable, and professional. I felt relieved after saving hundreds of dollars worth of groceries in my refrigerator! I highly recommend this company for appliance service and going above and beyond for their customers. read more

We had an awesome experience with Callahan Appliance. I made the appt. and I called on the morning to get a two hour window for when they would arrive. They came right on time and the service man, Spencer, was very professional, knowledgeable and polite. He gave us an estimate up front and the invoice came out right on the money....no hidden costs. Would recommend Callahan's in a minute! read more

I was having issues with my fridge and freezer and called Callahan's based on them being recommended by LG. The technician who came out basically looked at my appliance for 5 minutes then suggested I replace the entire fridge and ensured he had already checked that we were not covered by warranty for the repair. I felt uneasy upon him leaving and decided to contact LG directly. Not only were we covered by warranty, it is now being repaired for a flat rate well under the cost of a full replacement. Glad I went with my gut instinct rather than trusting an ill informed technician. read more

Great people Very knowledgeable about the job. They get the job done! Thanks John. I really just thought I was going to have to get a new dishwasher read more

Lowe's sent this company's technician to service a dryer still under warranty. Stuart was very professional and checked EVERYTHING before saying the GE product was known for problems closing the door. He demonstrated how to better shut the door, then suggested I get the dryer vent to the roof cleaned. He said the airflow to the dryer was slow. I would highly recommend this company. read more

We highly endorse Callahan Appliance for your appliance needs. They are prompt, professional and care about the customer. Without ANY reservation we recommended Callahan Appliance, they have excellent technicians read more

We were very unhappy with this business. After two repeated visits in which their technician insisted that he knows how to fix the problem, he could not do the repairs, and in fact he ended up damaging our expensive refrigerator to the point of beyond repair. Technician had minimal tools and most likely had little or no training. He should have been honest about his skills from the beginning. Stay away and find a real pro. read more

I'll tell you what, my fridge seemed like it was on its last leg but the really swell guys at Callahan's appliance fixed It up. Only choice for repair in DFW. Honest, family owned, good people you can trust. read more

They were sent out by Lowes where we had an extended warranty. The refrigerator had stopped making the terrible noise when he got here. But he told us the truth and did not pretend to fix something just to make money. The repairman, sorry, already forgotten his name gave us some advice on maintenance and said everything looked fine. He did suggest to record the sound if it came back. The came when they said they would and seemed to do a good job of checking over different parts. Thanks!! read more

If I could give this place zero stars I would. Worst customer svc, supposed to have a tech come out and svc my washer under a Lowes warranty between 9 am - 1 pm at 1:53 pm I get a call from a tech sounds like he's barley awake that he will be at my home in 30 min. I get a call at 2:29 pm but missed the call, since I do work from home. I called him back at 2:38 no answer. My husband calls him no answer. We finally call Callahan's and are lied to and told that he knocked and rang the doorbell. Not true I have 2 dogs who go biolistic when any one knocks and or rings the doorbell. I ask to speak to a supervisor Mike gets on the phone to tell me that his guy did knock and rang the doorbell then cuts me off from speaking. He then proceeds to tell me he should have left me bill for not answering the door. Here is the truth, these guys have so much turn over and hire anyone one this young service tech was ready get his weekend started and go home early. He never rang or knocked on the door just came up to the door slide his card in and left. Stay clear away from this company if you don't you'll be sorry. read more

This repair company is terrible. The service guy did not even look at my dryer, its parts or the hookup, told me I needed the vent cleaned, and proceeded to try to collect a full service call fee for ten seconds of a house call. He was nasty and not helpful. I would never use this service company again. I would give zero stars if I could. read more

They sent a technician out to do a warranty repair for a Samsung appliance. The repairmen caused damage to the unit, and acted as if it were no big deal. I emailed Callahans Service Dept, and after a few days have not received a response. I just sent a follow up email, and if I dont hear back this time I will be contacting Samsung directly. I will remove this 1 star posting if someone does get back to me otherwise this bad review will end up on all rating sites! read more

Awful, awful, awful. Waited on parts and questioned why. Rude receptionist. In response I wrote a poor review on google. Ready...? They called and cancelled my appointment because I wrote a poor review! Very professional don't you think? Do not give this place any business. read more